Everest Group

SEPTEMBER 14, 2022

Top Procurement Outsourcing Services Procurement Outsourcing (PO) engagements shifting to improving outcomes and covering more judgment-intensive and strategic processes across the Source-to-Pay (S2P) value chain. Market Insights™ Trust & Safety Services Category Overview. Managing Risk in Services Sourcing.

Outsourcing 52

Outsourcing Service Sourcing Risk Management 52

Automation Anywhere

JULY 5, 2021

The use of automation in customer support is expected to accelerate in the coming years. According to Dimension Research, 72% of customer interactions in 2022 will be through emerging technologies such as Robotic Process Automation (RPA). Phone interactions will drop from 41% to 12%. RPA doesn’t fix bad processes.

Customer Service 97

Customer Service Automation Service Out-Tasking 97

Everest Group

MARCH 23, 2022

Top Intelligent Process Automation (IPA) Solution Providers It is becoming increasingly important for organizations to evolve into digital-first businesses to remain resilient and competitive, especially after the pandemic. Digital technologies, including intelligent automation, are becoming ubiquitous. Our Thinking. Learn More.

Automation 52

Automation Robotics Process Automation BPO Analytics 52

Everest Group

JANUARY 16, 2024

Retail IT Services Despite unfavorable macroeconomic conditions, retail enterprises are strategically investing in IT modernization initiatives throughout their value chains. Their priorities also include strengthening data security, ensuring compliance, and automating manual processes for improved efficiency.

Retail 69

Retail E-Commerce Service Sourcing 69

Perficient Digital Transformation

OCTOBER 31, 2022

Red Hat AnsibleFest 2022 took place October 18-19 showcasing new updates to Red Hat’s automation software. The Ansible Automation Platform is an open-source IT automation tool that automates provisioning, configuration management, application deployment, orchestration, and many other manual IT processes.

Automation 64

Automation Collaborations Software Sourcing 64

Metasource

MAY 1, 2024

Modern finance leaders are pursuing accounts payable (AP) automation solutions with several goals in mind… Maybe you want to eliminate manual data entry and give your staff back time for more high-value tasks. Strive for Complete Automation Did you know only 10% of organizations have achieved full AP automation?

Automation 52

Automation Accounting Customer Support Data Entry 52

Everest Group

SEPTEMBER 13, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

Management 64

Management Service Research Analytics 64

Everest Group

SEPTEMBER 8, 2022

Top Customer Experience Management (CXM) Service Providers in APAC The APAC Customer Experience Management (CXM) market remained strongly resilient after the pandemic in 2021. These enterprises are increasingly turning to service providers and leveraging their domain and technical expertise to scale and digitalize their operations.

Management 59

Management Service Analytics Research 59

Zinnov

DECEMBER 2, 2022

To empower businesses and to drive integrated experience outcomes, enterprises are leveraging the current avatar of Automation – Hyper Intelligent Automation or HIA – which is powered by agile configurable workflows. Why IT Automation ? IT Automation Value Chain and Key Use Cases.

Automation 52

Automation Cybersecurity Out-Tasking Administrative 52

Capgemini

FEBRUARY 28, 2024

OPEN RAN NEEDS TO AUTOMATE – AND FAST Arnab Das 20 May 2022 Facebook Twitter Linkedin Without efficient automation, telcos are currently devoting upwards of 50% of their network operations to RAN. So how can automation accelerate and take its place at the heart of Open RAN? Classic automation is not enough.

Automation 52

Automation Software Efficiency Service Innovation 52

Everest Group

DECEMBER 30, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

Management 52

Management Service Research Outsourcing 52

Everest Group

DECEMBER 30, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

Management 52

Management Service Research Outsourcing 52

Everest Group

SEPTEMBER 13, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

Management 52

Management Service Research Analytics 52

Everest Group

AUGUST 31, 2022

Top Customer Experience Management (CXM) Service Providers in the Americas The Customer Experience Management (CXM) market in the Americas has shown significant resilience throughout the post-pandemic phase in 2021, as enterprises across the board continued their investments in this space to retain existing customers and attract new ones.

Management 52

Management Service Marketing Analytics 52

Zinnov

MAY 30, 2023

Generative AI’s posterchild, ChatGPT, which was first launched on November 30 th , 2022, quickly gained popularity, with 1 Mn users signing up in just the first week. Google Google announced “BARD,” a Conversational AI service. Not only does it offer valuable insights, it enables data-driven decision-making and strategic planning.

Automation 98

Automation Robotics Process Automation Manufacturing Healthcare 98

Magellan Solutions

APRIL 24, 2024

However, the accounts payable services department goes beyond just disbursing funds. According to the 2022 State of AP Report, 84% of vendors valued the most timely payment , followed by payment accuracy at 67.2%. They systematically compare its internal records with external sources and identify and resolve any discrepancies.

Accounting 52

Accounting Service Data Entry Automation 52

Intelligent Sourcing

AUGUST 4, 2022

Shared Services & Outsourcing Week Autumn is back September 20-23, 2022, at the Bellagio Hotel & Casino in Las Vegas. The post Shared Services & Outsourcing Week Autumn appeared first on Intelligent Sourcing. Experts […]. Experts […].

Shared Services 52

Shared Services Outsourcing Service Sourcing 52

Everest Group

OCTOBER 24, 2023

Cloud Services – Europe In the continuously maturing cloud adoption landscape, enterprises are leveraging cloud services to increase operational efficiency, enable business innovation, and accelerate organizational growth. Demand for sovereign, private, and hybrid cloud-hosted infrastructure has been on the rise.

Service 64

Service Retail Information Technology Marketing 64

Balbelforce

JULY 18, 2023

Customers today expect more than just a quality product or service – they expect an engaging, personalized experience. To give you an idea, 48% of customers in 2022 jumped ship to different brands in search of better customer service. Imagine a customer begins their journey with an email inquiry about a product or service.

Automation 52

Automation Call Center Sales Out-Tasking 52

Everest Group

MARCH 23, 2022

2021 was a milestone year for Global Business Services (GBS) with most enterprises reporting the model exceeded expectations for global business services solutions and delivery. So, what should GBS organizations focus on now to establish and meet expectations for 2022 and beyond? Top Priorities for GBS Leaders in 2022.

Global Business Services 52

Global Business Services Service Impact Sourcing Sourcing 52

Perficient Digital Transformation

JANUARY 13, 2022

Most of the major cloud providers all boasted significant revenue growth in 2021 and 2022 is poised to be another huge year for the cloud industry. The continued growth of containers will be a big trend to watch out for in 2022. In 2022, expect there to be even more sustainability efforts from the major cloud providers.

Automation 69

Automation Jobbing Risk Management Risk Management 69

AS White Global

AUGUST 4, 2022

No matter how big or how small your company is, accounting services are essential in supporting the day-to-day operations of your business. With advancements in technology – from automated accounting software to cloud-based platforms – tedious and time-consuming accounting tasks can now be done more efficiently with more accurate results.

Offshoring 98

Offshoring Accounting Jobbing Finance 98

Hyland

OCTOBER 4, 2022

Among other benefits, developing comfort with, and embracing, AI can lead to the development of new products and services and free up employees to focus on more strategic projects. Organizations can take the next step by using this foundation as a launching point for robotic process automation (RPA). Exciting times for open source.

Robotics Process Automation 59

Robotics Process Automation Data Entry Out-Tasking Sourcing 59

SIG Speaks

DECEMBER 1, 2022

How to Source Smartly in Times of Inflation. Join Coupa Software experts Ayush Sharma and Dr. Jeffery Collins on the challenges of sourcing in the current inflationary environment—and what's coming in 2023! 2022 State of Supplier Diversity Report. Supply Chain Digital Transformation Guide 2022. register now. . .

Strategic Sourcing 40

Strategic Sourcing Sourcing Collaborations Sales 40

Everest Group

FEBRUARY 27, 2023

Network Transformation Services PEAK Matrix® Assessment – Communication Services Providers (CSPs) 2023 Communication Service Providers (CSPs) are upgrading their network services on the back of fast-paced cloud adoption and transformation in enterprises. LEARN MORE ABOUT Top Service Providers

Service 52

Service Marketing Research Sourcing 52

Capgemini

JULY 11, 2022

Predictions that will revolutionize the cloud game in 2022 Capgemini 2022-01-27. Our top-five cloud predictions for 2022: 1: Cloud-native technologies and thinking will be pervasive, not just popular. Platforms allow users to take advantage of cloud native and business services in a centralized manner.

Engineering 52

Engineering Automation Analytics Collaborations 52

SIG Speaks

JUNE 6, 2022

As the first half of 2022 comes to a close, procurement faces the reality of inflation and what that means for their supply chains. ESG Regulation and its Impact on Sourcing. Drive Efficiency & Manage Risk with Centralized Vendor Onboarding & Source-To-Pay Collaboration. GEP Outlook 2022. register now. . .

Finance 40

Finance Sourcing Collaborations Automation 40

SIG Speaks

MARCH 1, 2022

2022 is already shaping up to further depend on procurement's expertise in transforming sustainable supply chains. Prepare yourself and your team for the future of business at the SIG Procurement Technology Summit April 4-6, 2022! Future of Sourcing Awards. That's the sound of the SIG Future of Sourcing Awards making a return!

Sourcing 40

Sourcing Shared Services Automation Outsourcing 40

SIG Speaks

FEBRUARY 1, 2022

2022 is off to a fast start and the future of procurement is squarely in view. Stakeholder Engagement has shifted dramatically over the last few years, making way for Procurement’s traditional tasks to become automated. Top of Mind CPO Issues for 2022. Contracts are Data, and Data is the Lifeline of Your Sourcing Organization.

Sourcing 40

Sourcing Advisory Automation Shared Services 40

SIG Speaks

MAY 2, 2022

As the first half of 2022 comes to a close, procurement faces the reality of inflation and what that means for their supply chains. On May 18, Canda Rozier CIAP, Sourcing Executive & former CPO, will share her digitization journey as a CPO. GEP Spend Category Outlook Report 2022. May CPO & Executive Virtual Series.

Sourcing 40

Sourcing Finance Shared Services Automation 40

Perficient Digital Transformation

MAY 18, 2022

Orchestration and Automation: Orchestration in software development refers to the automation of many of the operational tasks associated with containers, including deployment, scaling and networking. Succeeding in 2022‘s competitive market means you have to disrupt it in one way or another by offering the latest technology.

Software 72

Software Automation Reduced Costs Out-Tasking 72

Amzur

MAY 12, 2022

Automation testing tools. Despite the functionality and performance of manual testing, automated testing tools have gained momentum recently due to improved performance and a reduced number of test cases. . Here’s a brief on automation testing and its benefits. What is automation testing? Manual testing tools.

Automation 52

Automation Software Human Resources Sourcing 52

SIG Speaks

FEBRUARY 1, 2022

Stakeholder Engagement has shifted dramatically over the last few years, making way for Procurement’s traditional tasks to become automated. She will be joined by Daryl Hammett, Global Head of Lead Management and Operations Amazon Web Services (AWS), who will lead an exciting deep-dive discussion. Top of Mind CPO Issues for 2022.

Sourcing 40

Sourcing Advisory Automation Shared Services 40

Everest Group

JUNE 13, 2023

5G Engineering Services PEAK Matrix® Assessment 5G’s lower latency and higher bandwidth have unlocked newer uses for enterprises to explore. Additionally, 5G adoption is allowing the transformation of network infrastructure to make it quickly scalable, driving higher levels of customization and lower operating costs.

Engineering 52

Engineering Service Operational Costs Sourcing 52

Everest Group

SEPTEMBER 25, 2022

DAP technologies are evolving, with offerings including user behavior analytics, integrated chatbots, automation, data validation, robust content management, knowledge search and aggregation, and enhanced content editing options. LEARN MORE ABOUT Top Service Providers. Our Thinking. Learn More.

Analytics 52

Analytics Marketing Research Sourcing 52

Everest Group

NOVEMBER 16, 2022

DALLAS, November 16, 2022 — Although task mining software solutions are in the early stages of enterprise adoption, the market is growing at an exponential pace—recording 85% to 95% compound annual growth between 2020 and 2021. This has led to task mining being one of the fastest-growing markets in the Intelligent Automation (IA) space.

Marketing 52

Marketing Automation Software Robotics Process Automation 52

Everest Group

MARCH 22, 2022

How are European Organisations Riding the Global Services Headwinds? March 22, 2022 |. Steeply climbing salaries and outsourcing rates, dwindling talent pools, and increasing customer expectations of service are causing organisations across Europe to feel the heat and break budgets when it comes to global services.

Service 52

Service Impact Sourcing BPO Sourcing 52