The Global Small Business Blog

MAY 27, 2024

©iStock/spukkato What's affecting me, my clients, my colleagues and other global small business owners: Remember and honor: Wishing you a meaningful and thoughtful Memorial Day. Triple Shot Reinvention will focus on three priorities: elevating the Starbucks brand ; strengthening the company’s digital capabilities; and becoming truly global; customized with “two pumps” unlocking efficiency and reinvigorating partner culture.

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Efficiency 162

31 West

MAY 23, 2024

Providing exceptional customer service is crucial for colleges and universities in today’s competitive educational backdrop. With students and their families expecting seamless support and assistance, institutions must go above and beyond to meet these demands. But you may ask, to what end? Effective customer service enhances the student experience and boosts the institution’s reputation and enrollment rates.

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Customer Service Service Call Center Administrative 130

The Global Small Business Blog

MAY 22, 2024

©iStock/The_Believer_art YouTube is a global video platform that can get your business in front of millions of potential new customers. Additionally, meaningful video content can attract and engage your target audience and strengthen your marketing efforts. In this article , the author explains why YouTube is a must-have marketing strategy, how the video platform can help your brand and how to create a YouTube channel with compelling, engaging content.

Marketing 232

Marketing 232

Redial

MAY 22, 2024

Mexico has a direct link to the US in more than just the economic aspect, besides the North American Free Trade Agreement (NAFTA). The strategic location, skilled and culturally related workforce, and cost-effective solutions are a few of the advantages of working with US number 1 foreign direct investment (FDI). Time Zone Compatibility: Real time answers for customers and collaborations between the head office and the outsourced tech team or IT agency.

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Nearshoring Labor Costs Business Process Outsourcing Outsourcing 130

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

Offshore India Data Entry

MAY 21, 2024

Introduction The Business Process Outsourcing (BPO) industry is on the brink of a major transformation in 2024. This transformation is being driven by the rapid advancements in Artificial Intelligence (AI), with its ability to automate repetative tasks and analyze vast amounts of data, is revolutionizing industries across the globe. The BPO industry is no exception.

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BPO Offshoring Data Entry Out-Tasking 105

3Pillar Global

MAY 20, 2024

FAIRFAX, VA – 3Pillar Global, a leading software engineering, consulting and AI-enabled product development firm, today announced the appointment of Scott Wilson to its leadership team as Chief Revenue Officer. Wilson brings more than 30 years of professional services sales experience and a proven track record of driving significant revenue growth. At 3Pillar, Wilson will shape, drive and execute the company’s go-to-market strategy, with a focus on fostering high-performing teams to support the

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Sales Software Engineering Marketing 105

IBM Business Partners

MAY 20, 2024

Machine learning (ML) has become a critical component of many organizations’ digital transformation strategy. From predicting customer behavior to optimizing business processes, ML algorithms are increasingly being used to make decisions that impact business outcomes. Have you ever wondered how these algorithms arrive at their conclusions? The answer lies in the data used to train these models and how that data is derived.

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Sourcing Collaborations Finance Healthcare 93

Redial

MAY 22, 2024

Mexico has a direct link to the US in more than just the economic aspect, besides the North American Free Trade Agreement (NAFTA). The strategic location, skilled and culturally related workforce, and cost-effective solutions are a few of the advantages of working with US number 1 foreign direct investment (FDI). Time Zone Compatibility: Real time answers for customers and collaborations between the head office and the outsourced tech team or IT agency.

Nearshoring 130

Nearshoring Labor Costs Business Process Outsourcing Outsourcing 130

Eclaro

MAY 21, 2024

The relationship between risk and reward is one in which you always want the latter to come out on top. In the best cases, it’s a relationship driven by recognition and response—recognizing risks, assessing them, figuring out how to mitigate or eliminate them completely, and establishing a proactive response at every turn. When it comes to outsourcing and offshoring, there are any number of risks that businesses may be concerned with, but we’ve come up with a Top 10 of the most common risks asso

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Offshoring Outsourcing 93

Everest Group

MAY 24, 2024

How will the EU AI Act impact the financial services sector, and how should enterprises and service providers structure their compliance activities? Read on to learn about what this new legislation means for financial services firms looking to implement AI tools, or get in touch to understand the direct impact on your specific business. In recent years, the rapid advancements in artificial intelligence — in particular, generative AI — have revolutionized various sectors, including financial serv

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Service Risk Management Risk Management Cybersecurity 63

Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

The Global Small Business Blog

MAY 21, 2024

©iStock/Nanci Santos Riding a wave of success brought by NFL Sunday Ticket, Google executives have considered opening YouTube TV to a market outside the U.S. “It is something we are closely looking at,” said Chief Business Officer Philipp Schindler. “There’s nothing specific I have to add at this moment in time on this one.” “YouTube TV is doing well,” added Google’s CEO Sundar Pichai.

Marketing 224

Marketing 224

IBM Business Partners

MAY 23, 2024

Data is the lifeblood of every organization. As your organization’s data footprint expands across the clouds and between your own business lines to drive value, it is essential to secure data at all stages of the cloud adoption and throughout the data lifecycle. While there are different mechanisms available to encrypt data throughout its lifecycle ( in transit , at rest and in use ), application-level encryption (ALE) provides an additional layer of protection by encrypting data at its so

Cybersecurity 85

Cybersecurity Administrative Efficiency Management 85

Raya Contact Center

MAY 23, 2024

We are pleased to share this guest blog post written by Aishwarya Barjatya , Practice Director, and Rishav Kumar , Senior Analyst at Everest Group , a global research firm. Read on to explore how AI is revolutionizing customer experience (CX) in today’s fast-paced digital landscape. In this expert analysis, you will learn how AI-driven solutions enhance customer journeys, personalize interactions, and streamline operations.

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Streamline Operations Insurance Out-Tasking Engineering 64

Eclaro

MAY 27, 2024

The sun lowers itself in the sky, casting a light that can only be described as ethereal. There’s a slight breeze blowing, yet somehow everything feels perfectly still. The reverential quiet on this Philippines plateau is tangible, notable in contrast with the endless hustle and metropolitan hum of the city so close by.

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Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

Supply Chain Management

Everest Group

MAY 23, 2024

Live Webinar Redefining T&S: Adapting to Economic, Regulatory, and Technological Shifts May 23, 2024 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST In light of the current economic landscape, regulatory changes, and technology-led disruption, the need for an evolution in Trust and Safety (T&S) Business Process Services (BPS) has become apparent.

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BPO Regulations Sales Outsourcing 63

The Global Small Business Blog

MAY 20, 2024

©iStock/LinearWorld What's affecting me, my clients, my colleagues and other global small business owners: How AI is reshaping the global business arena. Watch building global business confidence. A model for expanding your business into foreign markets. Quote of the week: "If our era is the next Industrial Revolution, as many claim, AI is surely one of its driving forces." – Fei-Fei Li G7 to discuss global trade risks after US tariffs on China.

Marketing 218

Marketing 218

IBM Business Partners

MAY 24, 2024

The exchange of securities between parties is a critical aspect of the financial industry that demands high levels of security and efficiency. Triparty repo dealing systems, central to these exchanges, require seamless and secure communication across different platforms. The Clearing Corporation of India Limited (CCIL) recently recommended (link resides outside ibm.com) IBM® MQ as the messaging software requirement for all its members to manage the triparty repo dealing system.

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Efficiency Government Software Flexibility 76

Perficient Digital Transformation

MAY 27, 2024

Seamless integration between various systems and applications is crucial for efficient data sharing and enhanced functionality. Appian, a leading low-code automation platform, recognizes this need and provides a powerful toolset for creating Web APIs. Web APIs: Bridging the Gap Web APIs, or Application Programming Interfaces, serve as a bridge between different software applications, enabling them to communicate and share data seamlessly.

Design 52

Design Efficiency Software Automation 52

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Management

Eclaro

MAY 24, 2024

Collaboration, communication, community—as much as we love alliteration at ECLARO, we have an even greater appreciation for the power of coming together to work toward a common goal, of sharing ideas and information in an open, engaged environment, of creating and building community. So it was with great pleasure that we took part in the IAOP (International Association of Outsourcing Professionals) OWS24 summit this past week.

Collaborations 70

Collaborations Outsourcing Professionals Outsourcing 70

Everest Group

MAY 22, 2024

Generative AI (gen AI) is transforming the customer experience management (CXM) landscape, challenging traditional contact centers. While concerns about declining revenues and increased costs are valid, many traditional methods, like human interaction, are still needed for complex customer issues. Read on to discover strategies to improve CXM provider success in a technology-driven market.

Robotics Process Automation 63

Robotics Process Automation Right-Sizing Sourcing Call Center 63

Intelligent Sourcing

MAY 22, 2024

The Philippines and South Africa tie for the silver medal, Malaysia places 3rd; low favorability marks for Honduras and Serbia India retains the title of most favored offshore CX delivery destination in 2024, according to this year’s Front Office CX Omnibus Survey by Ryan Strategic Advisory. This marks the second year in a row that India has topped […] The post India is the Most Favored Offshore CX Delivery Location in 2024 appeared first on Intelligent Sourcing.

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Offshoring Advisory Sourcing 59

Perficient Digital Transformation

MAY 21, 2024

Welcome to the world of JavaScript, where every line of code tells a story of efficiency and clarity. Today, we’re diving into a fascinating technique called short-circuiting. It’s like taking the express lane in coding – speeding up your journey while keeping things simple and easy to understand. Join us as we unravel the secrets of short-circuiting in JavaScript and discover how it can revolutionize your coding experience.

Efficiency 59

Efficiency 59

Speaker: Rosemary Coates - Board Member & Founder at Reshoring Institute, Best-selling Author, Host of the Frictionless Supply Chain podcast

Supply chain disruptions create uncertainty and unpredictability for both businesses and consumers. These disruptions bring to light an organization's supply chain dependencies, which they were often unaware of when everything was running smoothly. Re-shoring is one solution that is gaining popularity as a result of pandemic-related issues. Companies can lower the risk of disruptions by shortening the supply chain and moving manufacturing close to the points of sale to reduce the need for expens

Manufacturing

Unosquare

MAY 24, 2024

After I spent an entire afternoon banging my head against the preverbal office wall, I FINALLY figured out how to deploy a worker process in Heroku when using a docker container. A bit of background: our team has a Ruby on Rails app that’s deployed using Heroku’s “container” stack. This approach is nice because our app has several custom Linux tools like FFMPEG that are much easier to specify and deploy using a Dockerfile instead of Heroku buildpacks.

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Jobbing Software 52

Everest Group

MAY 22, 2024

The latest Forces & Foresight research by Everest Group highlights the beginning of a turnaround in the services industry’s growth. However, the significance of this recovery is unexciting, as balancing forces exist that both impede and support industry growth. How a service provider aligns with the right set of forces will become key to competitive success.

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Service Banking Right-Sizing Cybersecurity 63

The Global Small Business Blog

MAY 24, 2024

©iStock/CHALLA The chiefs of Korea’s largest business groups gathered with President Yoon Suk Yeol to garner support for small- and medium-sized enterprises (SMEs) in their overseas expansion efforts in an annual meeting on Thursday. President Yoon presided over this year’s conference of SMEs held on the front lawn of the presidential office in central Seoul, joined by Samsung Electronics Chairman Lee Jae-yong, LG Group Chairman Koo Kwang-mo and Hanwha Group Vice Chairman Kim Dong-kwan.

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Working Solutions Outsourcing

MAY 24, 2024

In the dynamic and ever-growing pet industry, understanding spending habits and the pivotal role of exceptional customer service is essential for success. Annual spending on pets in the U.S. reached a staggering $147 billion in 2023, with both dog and cat owners investing an average of around $1500 per year.

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Customer Service Service Outsourcing Operations Call Center 52

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Accounting

Perficient Digital Transformation

MAY 21, 2024

As a Salesforce developer, staying abreast of the latest innovations is crucial for delivering cutting-edge solutions that drive business success. One of the most exciting developments in the Salesforce ecosystem is the introduction of Einstein Copilot. This blog delves into what Einstein Copilot is, how it works, and why it matters for developers. What is Einstein Copilot?

Analytics 59

Analytics Sales Automation Sourcing 59

Intugo

MAY 24, 2024

Why You Should Consider Outsourced Accounting Services Are you considering outsourced accounting services for your business? Because of the increasing complexity of financial management, many companies are turning to outsourced solutions to streamline their accounting processes and to focus on their core activities. Accordingly, this article explores why you should consider outsourcing.

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Accounting Outsourcing Service Payroll 52

Everest Group

MAY 21, 2024

Webinar Global Payroll Evolution: The Untapped Potential of Unified Pay Solutions May 29, 2024 Join Everest Group Vice President, Priyanka Mitra, in an upcoming webinar where we delve into the insights from a global survey of senior payroll, finance, and HR leaders. This webinar will explore findings from Everest Group’s latest report, examining the evolving objectives of the payroll function and the imperative role of unified pay solutions in addressing challenges faced by global payroll

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Payroll Finance 63

The Global Small Business Blog

MAY 25, 2024

"Try to be a rainbow in someone's cloud.

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Advertiser: G-P

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

Payroll