31 West

APRIL 16, 2024

HubSpot is the first choice of SMBs or startups integrating a CRM solution into their sales and marketing infrastructure. From sales tracking to lead generation to customer management to other core business operations, HubSpot organizes everything in a single centralized platform. Let’s get to the best features of HubSpot.

Out-Tasking 130

Out-Tasking Right-Sizing Sales Customer Service 130

Influx

APRIL 15, 2024

We’ve seen what works when outsourcing Shopify customer service, and what doesn’t. Jump ahead: How to outsource Shopify post-sales support How to outsource Shopify pre-sales support How to outsource support management Steps to outsource your Shopify customer service Every successful eCommerce brand needs to invest in customer service.

Customer Service 98

Customer Service Outsourcing Service Sales 98

Go4Customer

SEPTEMBER 24, 2021

As a business owner, you are always looking for ways to increase the sales figure and provide remarkable customer experience. A study shows that around 25% of customers prefer a telephone call for communication,

Sales 68

Sales Service 68

Go4Customer

SEPTEMBER 1, 2022

For your business and your clients, chat support services provide a lot of benefits. Customer satisfaction is the lifeblood of every company, contributing significantly to the development of a devoted clientele and the success of the enterprise.

Sales 45

Sales Service 45

Forrester Digital Transformation

DECEMBER 10, 2021

2021 brought monumental shifts to the B2B sales world. Throughout the year, Forrester’s B2B Sales Executives service published key research on how sales leaders should address these changes, and we’ve highlighted that research below.

Sales 246

Sales Research Service 246

Perficient Digital Transformation

MAY 2, 2024

SFCC’s ability to seamlessly connect with Marketing Cloud, Service Cloud, and Sales Cloud opens up a world of possibilities for businesses seeking to enhance their customer engagement, drive sales, and optimize operations. Are you looking to revolutionize your e-commerce strategy?

E-Commerce 59

E-Commerce Sales Analytics Inventory Management 59

31 West

MARCH 31, 2024

This cloud-based customer service management tool offers excellent versatility, as it works for businesses across multiple industries. Whether you have a retail store, an eCommerce platform, or provide after-hour call center services , Zendesk is an ideal way to manage the most crucial aspect of your business – your customers.

Customer Support 130

Customer Support Collaborations Analytics Automation 130

Go4Customer

JUNE 29, 2022

Outbound call center services are at the boom. Besides, a call center provides seamless and better customer services to the businesses t. Besides, a call center provides seamless and better customer services to the businesses t. This is because they play a vital role in providing valuable and qualified leads to the organization.

Call Center 40

Call Center Sales Service Customer Service 40

inDinero

JANUARY 29, 2024

In contrast to sales tax, levied on nearly everything and paid directly by the consumer, excise tax is applied only to certain goods and is paid by the merchant. Excise Tax vs Sales Tax For business owners, excise and sales taxes may seem similar. These accounted for 93% of total excise tax receipts in 2019. per gallon $3.5

Sales 111

Sales Accounting Finance Healthcare 111

Forrester Digital Transformation

MAY 27, 2022

In the past 18 months, dozens of major retailers launched their own retail media networks while established players planned for expansion, self-service marketplaces, and in-house capabilities. In our just-published forecast, we estimate that retail media ad sales in the US […]. Welcome to the retail media boom.

Retail 246

Retail Marketing Sales Service 246

The Hackett Group

MARCH 26, 2024

(NASDAQ: HCKT), today announced it has received an SAP ® North America Award for Partner Excellence 2024 for Service. As an SAP partner for over 25 years, our goal is to provide our customers with world-class service based on proven best practices and industry expertise. www.answerthink.com.

Service 105

Service Advisory Sales Analytics 105

Forrester Digital Transformation

DECEMBER 14, 2022

(Part 1 of a two-part series) In the recently published Forrester Landscape report, we define B2B sales intelligence as: Solutions that offer data, insights, and data management services to optimize sales efficiency and effectiveness. Insights delivered […].

Sales 130

Sales Accounting Managed Services Efficiency 130

Magellan Solutions

APRIL 11, 2024

million online stores on Shopify , excellent customer service is crucial to standing out. Top-notch telephone support is essential for building brand loyalty and boosting sales for your online business. Partnering with a BPO service provider for your Shopify telephone support is brilliant. Hey there, fellow Shopify merchants!

BPO 95

BPO E-Commerce Service Order Management 95

31 West

FEBRUARY 10, 2023

Are customer retention and increasing sales your business objective? But which service solution should you opt for? A Brief Introduction to Jira Atlassian offers several ITSM products, one of them being Jira Service Management. A Brief Introduction to Zendesk Zendesk is a CRM company that offers products for service and sales.

Sales 130

Sales Customer Support Customer Service Service 130

Perficient Digital Transformation

MAY 3, 2024

Drive sales with targeted promotions and offers based on customer data. Salesforce Commerce Cloud (SFCC) provides a robust platform that goes beyond transactions, offering a powerful toolset to orchestrate the entire lead-to-loyalty journey. Integrate SFCC with social media platforms for seamless social commerce.

E-Commerce 59

E-Commerce Sales Analytics Marketing 59

31 West

JANUARY 3, 2023

For example, you may need to manage resources, inventory, contracts, accounts, documentation , and service desk, among others. It is a Professional Services Automation (PSA) platform that provides a one-stop-shop approach to business management. Sales Overview. Service Desk Tickets. Sales Overview. Manage CRM.

Sales 130

Sales Engineering Outsourcing Accounting 130

Offshore India Data Entry

APRIL 12, 2024

Leveraging ecommerce product data entry services can empower your business by enhancing operational efficiency, improving data accuracy, and freeing up your valuable time to focus on strategic growth efforts. Outsourced data entry services specialize in providing accurate and high-quality product listings.

Data Entry 115

Data Entry Outsourcing Service Streamline Operations 115

Perficient Digital Transformation

NOVEMBER 15, 2023

One use case organizations can consider is augmented research for sales prospecting, which allows sales professionals to find valuable prospects quickly and generate personalized and effective sales reports and outreach content. How Does Generative AI-Powered Sales Prospecting Work? What’s Next? Contact us today.

Sales 98

Sales Reduced Overhead Research Automation 98

Automation Anywhere

AUGUST 19, 2022

The front office represents the customer-facing roles of a company — sales, customer service, field marketing, and advisory service experts. Those teams are responsible for increasing demand, increasing revenue, marketing , and after-sales services. Why front-office automation?

Automation 145

Automation Sales Robotics Process Automation Human Resources 145

Magellan Solutions

APRIL 17, 2024

Did you know that sales representatives spend 65% of their time on administrative tasks such as repetitive data entry, leaving only 35% dedicated to actual selling activities ? Keep reading to learn more about automating CRM data entry services and boosting sales. This can lead to missed opportunities and lost sales.

Data Entry 52

Data Entry Sales Automation Administrative 52

Everest Group

MARCH 11, 2024

Technology service providers are committing to gen AI-related benefits to clients without a clear path to realization, which will negatively impact their deal margins. The notion that generative AI (gen AI) can negatively impact technology service providers’ profit margins is counterintuitive. Unfortunately, this has not been the case.

Service 64

Service Sales Accounting Finance 64

Magellan Solutions

SEPTEMBER 18, 2023

Telesales and telemarketing are important parts of selling and promoting products or services. Telesales involves directly selling products or services to potential leads via phone. It utilizes the telephone to market products, extending beyond sales. It is powerful for generating sales. Telesales aims to seal the deal.

Sales 98

Sales Right-Sizing Call Center Research 98

Magellan Solutions

APRIL 24, 2024

With online sales expected to make up 22.6% Only accurate data can lead to happy customers and lost sales. To take your online sales to new heights and avoid the hassle, you’re in the right place. Explore its benefits and learn how to fuel your online sales efficiently. Accurate and efficient eCommerce data entry.

Data Entry 52

Data Entry Sales Inventory Management Streamline Operations 52

Blue Ocean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s fourth Stevie Award. Another judge wrote, “Wow!

Contact Center Outsourcing 59

Contact Center Outsourcing Sales Customer Service Insurance 59

NoonDalton

FEBRUARY 15, 2024

In today’s rapidly evolving market, the sales landscape is more competitive than ever. This heightened competition necessitates not just innovative products and services but also a strategic, streamlined approach to sales operations.

Sales 52

Sales Outsourcing Administrative Flexibility 52

Amzur

APRIL 23, 2024

Many businesses invest in enterprise resource planning (ERP) software hoping to streamline operations and gain better insight into their data. However, off-the-shelf ERP solutions often force businesses to adapt their processes, leading to inefficiencies, frustrations, and missed opportunities. & Textile, Inc. Read the full case study here.

E-Commerce 101

E-Commerce Out-Tasking Inventory Management Data Entry 101

NoonDalton

MARCH 4, 2024

The sales domain remains one of the most fiercely competitive arenas in the ever-evolving business landscape. Every organization, regardless of size or industry, strives to not just meet but exceed their sales targets, constantly searching for methods to improve efficiency and effectiveness within their sales processes.

Sales 52

Sales Outsourcing Out-Tasking Right-Sizing 52

IBM Services

JANUARY 18, 2024

Gone are the days of prompts like “Press 6 to connect to customer service.” Give personalized services and suggestions Chatbots not only respond quickly but also anticipate customer needs, deliver useful messages and recommend new products. ” The advantages of chatbots surround us. Your potential market is worldwide.

E-Commerce 93

E-Commerce Sales Customer Service Insurance 93

Everest Group

MAY 2, 2024

live webinar Sourcing Leaders’ Key Priorities: Accelerating Growth Through Global Services May 2, 2024 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST As the second half of 2024 approaches, sourcing leaders are pivoting towards revenue acceleration strategies, moving beyond the traditional focus on cost savings. Who should attend?

Sourcing 59

Sourcing Service Strategic Sourcing BPO 59

Blue Ocean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. Since the beginning, I knew there was something unique about this company. We saw there was a true cultural fit.

Customer Service 59

Customer Service Sales Contact Center Outsourcing Service 59

Influx

MARCH 11, 2024

Pre-sales support is just as important as post-sales support , though many eCommerce businesses aren’t taking advantage of its full potential. Here’s the tea: pre-sales can be a huge revenue generator. Companies with strong pre-sales consistently achieve win rates of 40-50% in new business. Let’s delve in!

Customer Support 52

Customer Support Sales Customer Service Flexibility 52

Offshore India Data Entry

JANUARY 3, 2024

Let’s examine how prudent offshore BPO strategies unlock immense strategic value and fuel international business expansio What are Offshore Business Process Outsourcing (BPO) Services? Leading BPO service providers leverage access to talent, infrastructure, and expertise in these countries to deliver offshore BPO excellence.

Offshoring 98

Offshoring BPO Data Entry Outsourcing 98

Perficient Digital Transformation

MARCH 14, 2024

It can find or summarize records, draft sales emails, and aggregate data. Last week, I attended TrailblazerDX in San Francisco, where the content was all about Salesforce Data Cloud and AI! A vector database and generative AI-powered search are being added to Data Cloud to help bring unstructured data into CRM data.

Sales 111

Sales Manufacturing Healthcare Analytics 111

Offshore India Data Entry

JULY 14, 2023

Business entities can tackle this situation by handing over the web research task to some web research service providers who are popular in this field. Business entities can tackle this situation by handing over the web research task to some web research service providers who are popular in this field.

Research 98

Research Service Offshoring Data Entry 98

Magellan Solutions

JANUARY 7, 2024

But misconceptions aside, telemarketing can do wonders for your business when used properly, especially if a significant chunk of your revenue comes from sales. Telemarketing Services Philippines Telemarketing is the business practice of selling products and services over the phone.

Service 52

Service Call Center Sales BPO 52

IBM Services

FEBRUARY 16, 2024

In many organizations, but not all, customer service is treated as part of the customer experience. So what are the key differences in customer service vs. customer experience? Alternatively, customer service refers to the actions that an organization takes to ensure that customers are satisfied with their products post-purchase.

Customer Service 95

Customer Service Service Customer Support Sales 95

Perficient Digital Transformation

MARCH 7, 2023

One key area that’s often overlooked with any branded manufacturer is the ability to service all personas and journeys within channels. Here are three ways medical device organizations can drive sales across their entire medical device distribution model and ultimately appeal to end user consumers.

Manufacturing 105

Manufacturing Sales Retail Jobbing 105