Perficient Digital Transformation

APRIL 24, 2024

Uncovering the Challenge: Relying on Spreadsheets for Portfolio Analysis A leading wealth and asset management firm recently sought our financial services expertise for a critical challenge. Customer Experience: Understanding advisors’ and managers’ needs, we tailored solutions to elevate service and engagement.

Collaborations 103

Collaborations Management Service 103

Perficient Digital Transformation

MAY 3, 2024

In the competitive world of B2C commerce, fostering customer loyalty is paramount. Here’s how SFCC empowers businesses to build lasting customer relationships: Targeted Acquisition Strategies: From the moment a customer lands on your site, leverage their data to create a personalized experience.

E-Commerce 59

E-Commerce Sales Analytics Marketing 59

Forrester Digital Transformation

FEBRUARY 9, 2022

Government organizations that want to improve the services, benefits, products, and experiences that they provide to customers must focus relentlessly on customers’ needs. Most government organizations want to be more customer obsessed.

Government 245

Government Service Design Management 245

Redial

AUGUST 16, 2023

As companies adapt to the complex debt collection services, it becomes increasingly vital for executives and decision-makers to consider a multifaceted approach. This blog will delve into four vital elements leaders must contemplate when strategizing debt collection services within on-call centers.

Call Center 130

Call Center Service Regulations Cybersecurity 130

IBM Services

JANUARY 25, 2024

Organizations that provide an excellent customer experience (CX) can improve sales revenues by 2 to 7 percent and profitability by 1 to 2 percent, according to McKinsey. Focusing on good CX can increase customer satisfaction and drive more meaningful customer interactions, ultimately increasing sales and customer retention.

E-Commerce 72

E-Commerce Retail Right-Sizing Customer Service 72

Perficient Digital Transformation

MAY 2, 2024

Are you looking to revolutionize your e-commerce strategy? SFCC’s ability to seamlessly connect with Marketing Cloud, Service Cloud, and Sales Cloud opens up a world of possibilities for businesses seeking to enhance their customer engagement, drive sales, and optimize operations.

E-Commerce 59

E-Commerce Sales Analytics Inventory Management 59

Influx

APRIL 15, 2024

We’ve seen what works when outsourcing Shopify customer service, and what doesn’t. Jump ahead: How to outsource Shopify post-sales support How to outsource Shopify pre-sales support How to outsource support management Steps to outsource your Shopify customer service Every successful eCommerce brand needs to invest in customer service.

Customer Service 98

Customer Service Outsourcing Service Sales 98

IBM Services

DECEMBER 20, 2023

Customer experience strategy (CX strategy) is when organizations optimize customer engagements to create happy customers, drive customer loyalty and help to recruit new customers. Customer-centric organizations prioritize great customer experience as an important piece of their brand identity.

Customer Service 68

Customer Service Customer Support Service Sales 68

IBM Services

FEBRUARY 16, 2024

In many organizations, but not all, customer service is treated as part of the customer experience. Both are interested in driving customer satisfaction, but they focus on different parts of the customer journey to achieve it. So what are the key differences in customer service vs. customer experience?

Customer Service 95

Customer Service Service Customer Support Sales 95

IBM Services

FEBRUARY 12, 2024

An evolution of customer experience (CX) was to be expected. Throughout modern history, organizations have encountered internal and external challenges that changed how they interact with customers and how customers view those organizations. Customer needs changed. Customer retention is difficult to keep high.

E-Commerce 100

E-Commerce Retail Manufacturing Analytics 100

Perficient Digital Transformation

NOVEMBER 14, 2023

Consent management plays a crucial role in meeting these requirements and maintaining customer trust. How Consent Management Impacts Customer Experience Consent management goes beyond compliance with data privacy regulations; it also plays a crucial role in enhancing the overall customer experience.

Management 98

Management Advisory Regulations Automation 98

IBM Services

JANUARY 19, 2024

The future of customer experience (CX) is more : more data, more technology, more surprising and delighting. It’s also more pressure to retain those customers, whether those interactions happen online or in-store. As customer expectations and habits change, so too must the CX that organizations provide.

Design 91

Design Customer Service Service Marketing 91

Magellan Solutions

SEPTEMBER 14, 2023

Are you looking for ways to keep your customers engaged with your business? Consider incorporating support services as a solution! 75% of customers prefer contacting customer service via phone , according to a survey conducted by Zendesk. These findings highlight the importance of having a support service.

Service 98

Service Call Center Customer Support Customer Service 98

IBM Services

MARCH 29, 2024

Customer retention must be a top priority for leaders of any company wanting to remain competitive. An effective customer retention strategy should support the company to maintain a healthy stable of loyal customers and bring in new customers.

Customer Service 63

Customer Service Customer Support Marketing Service 63

Perficient Digital Transformation

JANUARY 26, 2022

TD emphasized that this elevated focus on the customer experience has proven essential to their business strategy and that they are continuing to invest in marketing and technology to ensure their preparedness for continuous growth. “As We’d love for you to join us.

Banking 113

Banking Service Analytics Research 113

IBM Services

FEBRUARY 12, 2024

Customer experience (CX) defines a customer’s journey with a company, including both direct and indirect touchpoints. Businesses that place the emotional needs of the buyer persona at the forefront of the customer experience strategy fosters great relationships. We’re #2.”

E-Commerce 75

E-Commerce Customer Support Design Marketing 75

IBM Services

DECEMBER 13, 2023

Conducting the best customer service strategy today requires organizations to invest in several customer service types. This way, organizations can ensure their customer base receives answers to their problems in the format they prefer. Customer service is an integral part of the customer experience.

Customer Service 79

Customer Service Service Call Center Customer Support 79

Perficient Digital Transformation

MAY 1, 2024

James has a rich background in retail and discusses how this experience is invaluable in his current role. He highlights the importance of speed – a cornerstone of retail – and how it can elevate the patient experience in healthcare. Connect with James Meet the Host Jim Hertzfeld is Area Vice President, Strategy for Perficient.

Retail 52

Retail Healthcare Marketing Service 52

Everest Group

APRIL 23, 2024

IST What are the key considerations when choosing a customer experience management (CXM) outsourcing partner for the first time? Additionally, service providers can get an overview addressing the unique requirements of first-time outsourcers. How can a service provider address the unique demands of first-time outsourcers?

Outsourcing 52

Outsourcing Service Management 52

Raya Contact Center

APRIL 19, 2024

Cairo, Egypt, 17th of April 2024: Raya Customer Experience (RCX), a leading BPO company, is pleased to announce the appointment of Alaa ElKhishen as its new Chief Executive Officer (CEO), effective April 2024. About RAYA CX RAYA CX provides next-generation customer support on behalf of clients across verticals.

BPO 64

BPO Business Process Outsourcing Outsourcing Administrative 64

Everest Group

APRIL 11, 2024

Amid the tumultuous landscape of 2022-23, the Customer Experience Management (CXM) outsourcing indust ry faced a barrage of challenges. Economic uncertainties, unfavorable exchange rates, and mounting financial pressures compelled many enterprises to tighten their belts, leading to reduced spending on CXM services.

Outsourcing 59

Outsourcing Nearshoring Offshoring Efficiency 59

IBM Services

NOVEMBER 30, 2023

Ever since the pandemic changed the corporate world, organizations have rededicated themselves to excelling at employee experience strategy. For example, converting prospective hires to new employees can hinge on whether the organization demonstrates it will provide a positive employee experience. But how do you affect change?

Human Resources 104

Human Resources Jobbing Healthcare Management 104

Amzur

JANUARY 10, 2024

Regardless of the size and scale of businesses, AI implementation rates have skyrocketed in recent years, transforming the way organizations look at their business data and use it for a better customer experience and internal operational productivity. This automation optimizes resource allocation and accelerates the overall process.

Data Entry 105

Data Entry Right-Sizing Robotics Process Automation Automation 105

Perficient Digital Transformation

OCTOBER 27, 2023

The session provided actionable advice, unveiled real-world success stories, and highlighted key strategies to guide businesses through this transformative journey. By pairing the SAP Composable Storefront with professional services, businesses can streamline operations and save both time and money.

E-Commerce 105

E-Commerce Time Savings Streamline Operations Flexibility 105

3Pillar Global

MAY 18, 2023

While companies claimed the “secret sauce” to winning over customers depended solely on the quality of their service or product offerings in the past, this no longer holds true. Now, a far more important success factor has emerged—delivering the best possible customer experience.

Banking 98

Banking Automation Out-Tasking Marketing 98

IBM Services

FEBRUARY 23, 2024

NLP translates the user’s words into machine actions, enabling machines to understand and respond to customer inquiries accurately. Enterprises can use NLU to offer personalized experiences for their users at scale and meet customer needs without human intervention.

Healthcare 103

Healthcare Customer Service Analytics E-Commerce 103

V-Soft Consulting

AUGUST 3, 2023

Customer experience has become a key differentiator for success. In fact, according to Dimension Data, more than 80% of organizations consider customer experience as a competitive differentiator and around the same number of consumers say they consider experience as essential as a part of the services the company offers.

Analytics 98

Analytics Service Customer Service 98

Magellan Solutions

AUGUST 23, 2023

AI has transformed marketing strategies and is a powerful tool. Over time, machine learning algorithms allowed for more advanced customer segmentation and personalization. AI-powered predictive analytics and natural language generation have taken marketing strategies to a new level. It ensures the user experience is seamless.

Marketing 98

Marketing Out-Tasking Analytics Automation 98

Perficient Digital Transformation

AUGUST 4, 2023

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. Partnering with the right digital transformation service provider is vital to thrive in this digital age.

Service 98

Service Right-Sizing Research Healthcare 98

Perficient Digital Transformation

OCTOBER 18, 2021

In our latest webinar, “Optimization Strategies to Improve Collections,” Scott Albahary, Perficient’s financial services chief strategist, and Byron Gifford, Perficient’s collection transformations lead, shared tangible solutions to the challenges collections and recoveries groups face.

Analytics 115

Analytics Design Accounting Service 115

Mattsen Kumar

OCTOBER 12, 2023

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.

Customer Service 84

Customer Service Outsourcing Robotics Process Automation Service 84

Magellan Solutions

JULY 11, 2023

In today’s competitive business landscape, excellent customer experiences are crucial for small and medium enterprises (SMEs) to succeed. Embracing customer experience outsourcing strategies is a game-changer for maximizing customer engagement.

BPO 75

BPO Outsourcing Customer Service Call Center 75

Perficient Digital Transformation

DECEMBER 22, 2023

Justin brings a very personal and fun perspective to his columns covering ecommerce, customer-focused experiences, and branding strategy. Watch, Pause and Shop: Product Placement in Streaming – The future of streaming services suggests a shift towards integrating product placement for direct purchase and personalization.

Retail 64

Retail Research Jobbing Marketing 64

Everest Group

JANUARY 24, 2024

Everest Group Global Events will provide information, guidance and networking opportunities to professionals with responsibilities for global shared services, sourcing, technology, vendor management and customer experience. Fissell brings over 20 years of events and information services product leadership experience to the role.

Advisory 72

Advisory Research Shared Services Sourcing 72

Perficient Digital Transformation

JANUARY 25, 2024

It enables businesses to seamlessly orchestrate complex B2B, B2C and B2B2C transactions, offering unparalleled flexibility in creating personalized, scalable, and secure online purchasing experiences. Our expertise encompasses a range of services, including end-to-end e-commerce solutions tailored to meet the unique needs of each client.

E-Commerce 98

E-Commerce Flexibility Design Marketing 98

IBM Services

SEPTEMBER 6, 2023

Generative AI is powering a new world of creative, customized communications, allowing marketing teams to deliver greater personalization at scale and meet today’s high customer expectations. With the right generative AI strategy, marketers can mitigate these concerns. The journey starts with sound data.

Marketing 119

Marketing Sourcing Design Retail 119

IBM Services

DECEMBER 5, 2023

Enhancing the customer experience through customer service is among the most important disciplines for any organization for one simple reason: without customers, organizations would fail overnight. Why customer service is growing in importance Customer service is more important than ever.

Customer Service 66

Customer Service Service Customer Support Call Center 66