Perficient Digital Transformation

MARCH 21, 2023

This resource augmentation model has been a game-changer for our clients by shortening time to delivery, increasing customer satisfaction, and enabling stronger employee morale while achieving greater well-rounded software development results with cost savings.

Project Outsourcing 64

Project Outsourcing Software Outsourcing Sourcing 64

Velocity Global

FEBRUARY 20, 2023

Calculating actual employee cost is a critical factor for making sound financial decisions, no matter your company size or industry. For example, understanding the true cost of an employee allows your finance and HR teams to accurately budget for expansion into a new market. Table of Contents How Do You Calculate Employee Costs?

Payroll 97

Payroll Insurance Right-Sizing Administrative 97

Everest Group

DECEMBER 9, 2022

Continuing to invest in CX can be worth it for these key reasons: Customer retention is cheaper than customer acquisition: Failing to maintain good customer service during a crisis can reduce customer confidence, severely impacting brand trust. Superior customer experience is a must-have to retain customers and enhance their lifetime value.

Outsourcing 52

Outsourcing Selective Outsourcing Streamline Operations Flexibility 52

3Pillar Global

MARCH 14, 2024

Increased patient retention & referrals. Staff satisfaction and retention. This positive experience can create better employee experience and drive internal talent retention. Satisfied patients are more likely to adhere to treatment plans, follow medical advice, and engage in preventive care.

Healthcare 98

Healthcare Reduced Overhead Insurance Right-Sizing 98

IBM Services

OCTOBER 9, 2023

Artificial intelligence (AI) can help usher in a new era of human resource management, where data analytics, machine learning and automation can work together to save people time and support higher-quality outcomes. AI could also have the potential to help HR managers identify hidden talent or identify employees ready for promotion.

Human Resources 74

Human Resources Automation Jobbing Cybersecurity 74

IBM Services

DECEMBER 20, 2023

A successful business strategy dictates the allocation of resources and outlines how a company will achieve its strategic goals. Whether the organization is focused on developing new products or marketing an existing service to an under-served demographic, having a solid strategy will help an organization realize its long-term goals.

E-Commerce 78

E-Commerce Retail Co-Sourcing Labor Costs 78

Hyland

AUGUST 5, 2022

In this piece: 5 steps: How to set employee expectations for remote work. What can you do to support your remote employees? If you’re a manager, a team lead or in HR generally — chances are your employees have requested to work remotely. 5 steps: How to set employee expectations for remote work. Social isolation.

Out-Tasking 145

Out-Tasking Collaborations Human Resources Flexibility 145

IBM Services

NOVEMBER 30, 2023

Talent acquisition refers to the ongoing strategy and process an organization and its HR department uses to source, attract, evaluate, hire and retain the highly-qualified new employees it needs to grow. A well-crafted talent acquisition strategy has become a critical component for organizations seeking to secure a competitive edge.

Jobbing 69

Jobbing Sourcing Analytics Management 69

IBM Business Partners

AUGUST 2, 2023

Today’s HR departments struggle to efficiently manage human resource operations and routine tasks, wasting time daily answering employees’ FAQs in the absence of a self-service system. Over the past several years, artificial intelligence has transformed HR and improved functions for new hires and current employees.

Human Resources 66

Human Resources Out-Tasking Insurance Automation 66

Globalization Partners

JULY 27, 2022

The benefits of remote teams have become more apparent to companies as they can hire people from all over the world while saving on office space, utility bills, and other resources. Employees also say they love working remotely due to the freedom and healthy work-life balance. It’s a win-win situation for both employers and employees.

Flexibility 98

Flexibility Efficiency Collaborations Management 98

Everest Group

DECEMBER 15, 2023

In this blog, we examine the major factors contributing to declining tech hiring and the outlook for IT services talent. One leading service provider reported it has filled 60,000 open positions through upskilled and cross-skilled employees. Reach out to us to discuss further. in the second quarter of FY23 to 80.4%

Service 72

Service Efficiency Management Marketing 72

Hyland

NOVEMBER 16, 2022

7 questions to ask when building a successful cloud enablement strategy. Let’s explore the popular topic of cloud enablement — what it is and how you can develop a successful cloud enablement strategy for your organization. Improving the employee and customer experience. Better allocate and utilize resources. Reduce risk.

Software 95

Software Reduced Costs Healthcare Research 95

Groove Technology

JUNE 18, 2022

Unfortunately, far too many employees and managers regard training as tedious or unnecessary. And, let’s face it, employee training can be tedious if the wrong types of training method are used for the topic or issues at hand. Learner-generated content could take the form of presentations, blog posts, videos, and so on.

Collaborations 130

Collaborations Jobbing Retail Software 130

Velocity Global

MAY 25, 2023

More than eight in 10 global organizations (83%) say they face significant talent retention challenges, according to a recent survey. What’s more, their struggles line up with employee attitudes: 73% of United States workers say they are actively considering quitting in 2023. Make your job easier by leaning on your employees.

Jobbing 52

Jobbing Co-Sourcing Flexibility Payroll 52

IBM Services

JANUARY 25, 2024

Focusing on good CX can increase customer satisfaction and drive more meaningful customer interactions, ultimately increasing sales and customer retention. As such, more organizations are increasing their dedication to CX strategy and looking towards successful customer experience examples for inspiration.

E-Commerce 74

E-Commerce Retail Right-Sizing Customer Service 74

Ivemsa

SEPTEMBER 25, 2023

From reducing legal risk and production costs to leveraging technology and local expertise, partnering with a shelter company has become one of the leading strategies for global leaders. Spearheading Recruiting and Retention As in the U.S., proactive employee recruiting and retention is a crucial factor.

Nearshoring 52

Nearshoring Service Manufacturing Regulations 52

Mercans

MAY 18, 2023

In this blog post, we will explore the significance of payroll data analytics and discuss how payroll companies can leverage it to drive success. This data encompasses various aspects of employee compensation, such as salary, bonuses, deductions, benefits, and tax information.

Payroll 40

Payroll Analytics Risk Management Risk Management 40

IBM Services

FEBRUARY 12, 2024

Businesses that place the emotional needs of the buyer persona at the forefront of the customer experience strategy fosters great relationships. Here are seven customer experience trends that can help business leaders elevate their companies and improve their CX strategies.

E-Commerce 77

E-Commerce Customer Support Design Marketing 77

Mattsen Kumar

OCTOBER 12, 2023

Our blog post discusses outsourcing customer service to meet modern expectations. Businesses have introduced new customer service outsourcing strategies amidst the COVID-19 pandemic, resulting in changes to client and customer experiences. 16.24% of small businesses chose to outsource customer service to increase efficiency.

Customer Service 84

Customer Service Outsourcing Robotics Process Automation Service 84

NoonDalton

AUGUST 30, 2023

Employee productivity is often hailed as the secret sauce to outperforming rivals and achieving long-term success. Specifically, the magic key to elevating your organization could lie in adopting a “People-First Strategy.” What is a People-First Strategy? But the winds of change are blowing.

Collaborations 52

Collaborations Outsourcing Flexibility Research 52

IBM Business Partners

JULY 10, 2023

In a nutshell, employee experience refers to the totality of interactions employees have with their organization. It starts the moment a potential hire spots a company’s listing for an open position and ends with an employee’s retirement or departure.

Automation 58

Automation Jobbing Human Resources Research 58

IBM Services

DECEMBER 5, 2023

While every customer interaction is different, organizations that want to improve customer retention and grow their customer base must create an effective customer service strategy. Sign up for customer and employee experience topic updates Six tips to ensure a successful customer service strategy 1.

Customer Service 68

Customer Service Service Customer Support Call Center 68

Groove Technology

NOVEMBER 29, 2021

If you need to reduce costs/waste, deliver knowledge and develop skills quickly, and make your employees feel valued and allowed to grow, finding an eLearning solutions provider will be effective in each area. The gradual reopening of the workplace has added a change to the back to work (BTW) strategy. This is a good way to learn.

Design 130

Design Data Entry Sourcing Out-Tasking 130

Jonajo Blog

MAY 5, 2022

It is the responsibility of businesses today to be mindful of how their actions affect people and the environment, but there are still those who haven’t adopted a sustainability strategy. In this blog, we’ll be going over five benefits of sustainable business practices in 2022. Increase employee retention and recruitment.

Risk Management 52

Risk Management Risk Management Efficiency Sourcing 52

IBM Services

JANUARY 18, 2024

Chatbots are everywhere, providing customer care support and assisting employees who use smart speakers at home, SMS, WhatsApp, Facebook Messenger, Slack and numerous other applications. Your chatbot can prompt them and provide more self-service options and resource directions, saving your customers time and reducing your staffing needs.

E-Commerce 96

E-Commerce Sales Customer Service Insurance 96

Ivemsa

JANUARY 30, 2024

Regardless, understanding wage changes and employee expectations are part of any operational strategy. Creating a Competitive Compensation Strategy Despite the minimum wage increase, cost-effective labor continues to be an advantage when manufacturing in Mexico. Comparatively, labor rates in the U.S.

Labor Costs 52

Labor Costs Manufacturing Administrative Sourcing 52

Velocity Global

APRIL 21, 2023

By offering employees international opportunities, businesses can attract top talent, diversify their workforce, and gain a competitive advantage amid economic uncertainty. We also walk you through the steps for creating a solid global mobility strategy. Table of Contents What Is Global Mobility? What Is an Example of Global Mobility?

Payroll 52

Payroll Finance Flexibility Sourcing 52

Perficient Digital Transformation

JULY 27, 2022

This blog will go over how to establish and maintain a good application support system from the start. Customer Focus: Customer focus is a business strategy that centers all business growth and management choices on the customer. Speed to market, quality, employee retention, and cost are all critical considerations.

Service 64

Service Software Management Design 64

Planergy Software

OCTOBER 18, 2023

How strategic sourcing, cost management, and cost avoidance strategies can be applied to indirect spend. Employees are frequently on the move, whether it’s attending conferences, meeting clients, or visiting other branches. How to report and analyze indirect spend to identify savings opportunities.

Finance 52

Finance Reduced Costs Management Risk Management 52

IBM Services

DECEMBER 13, 2023

Conducting the best customer service strategy today requires organizations to invest in several customer service types. Resolving issues for customers on their preferred channel can increase customer satisfaction, customer retention and brand loyalty. Customer service is an integral part of the customer experience.

Customer Service 81

Customer Service Service Call Center Customer Support 81

The Scalers

MARCH 8, 2023

In this report, we explore how staffing solutions and resourcing strategies in this field are changing, based on the feedback from 50 IT leaders and managers. If you anticipate or are already facing resource challenges in software engineering, this report will provide valuable insights.

Software 86

Software Offshoring Right-Sizing Engineering 86

Infosys Consulting

FEBRUARY 6, 2024

This blog post delves into how financial advisors can leverage AI to not only stay ahead in a competitive market but also to generate more revenue. By leveraging AI, financial advisors can tailor their marketing strategies to specific demographics, ensuring a more efficient and targeted approach to client acquisition.

Management 52

Management Administrative Data Entry Advisory 52

IBM Business Partners

JUNE 30, 2023

To achieve hiring goals, companies are reevaluating their recruitment processes—identifying inefficiencies and opportunities where artificial intelligence (AI) and automation can make the processes more attractive for candidates and employees. Why does recruitment matter?

Jobbing 58

Jobbing Automation Analytics Efficiency 58

Ivemsa

DECEMBER 19, 2023

for decades, manufacturing in Mexico has steadily become the more favored strategy. and other foreign manufacturers may face higher than average turnover rates if they don’t prepare the right strategy for recruiting, benefits offered, amenities, building location, and employee transportation.

Manufacturing 52

Manufacturing Right-Sizing Operational Costs Administrative 52

Amzur

SEPTEMBER 9, 2021

If you ask us, between 2010 to 2015, the digital strategy transformation is a new and perplexing term across industries. On the other hand, companies with digital strategy transformation have already witnessed growth, improved customer experience, and customer retention. . What is a digital transformation strategy?

Robotics Process Automation 94

Robotics Process Automation Right-Sizing Retail Automation 94

Hyland

JUNE 20, 2022

The many phases of today’s employee lifecycle create a tremendous amount of content. From resumes, transcripts, offer letters and employment agreements to I-9 forms, incident reports and resignation letters — all this content becomes a part of the employee file that organizations need to store, manage and retain.

Efficiency 52

Efficiency Human Resources Engineering Jobbing 52

Anexa

DECEMBER 16, 2022

Customer experience (CX) has long been a crucial aspect of business strategy, as companies strive to provide their customers with a positive, seamless, and memorable experience. A great customer experience can lead to increased customer loyalty, retention, and advocacy, which can in turn drive revenue growth and profitability.

Human Resources 52

Human Resources BPO Analytics Outsourcing 52