Everest Group

MARCH 10, 2022

How to Manage the Ukraine-Russia Impact on Service Delivery. The service delivery ecosystem has been disrupted in nearly every region of Ukraine and its bordering countries such as Poland, Romania, and the Baltic States in the Central and Eastern Europe (CEE) region. Shared Services & Outsourcing Network (SSON).

Co-Sourcing 52

Co-Sourcing Management Service Shared Services 52

Everest Group

JANUARY 24, 2024

Everest Group Global Events will provide information, guidance and networking opportunities to professionals with responsibilities for global shared services, sourcing, technology, vendor management and customer experience. Earlier in his career, he managed events and products at AdExchanger, Evanta and Gartner.

Advisory 72

Advisory Research Shared Services Sourcing 72

SIG Speaks

JANUARY 5, 2022

SIG University Certified Supplier Management Professional (CSMP) program graduate Gicela Isla-Richter breaks down the importance of the selecting the correct sourcing business model and the levels of supplier management. These models determine the effort we need to invest to achieve successful supplier management.

Sourcing 40

Sourcing Government Right-Sizing Risk Management 40

Everest Group

SEPTEMBER 21, 2023

Join us as our experts explore key developments in the global sourcing market in 2023, including how enterprises can grow and evolve their GIC networks by collaborating more effectively with service providers and the various enterprise requirements that providers can fulfill in the GIC space. Who should attend?

Shared Services 59

Shared Services Sourcing Sales Collaborations 59

SIG Speaks

JUNE 22, 2022

SIG University Certified Supplier Management Professional (CSMP) program graduate James Hamlin breaks down the knowledge he's gained while building a supplier management program. Supplier Management Program Structure. Our first step is to understand why a supplier management program is needed, and Section 2.2

Management 40

Management Analytics Healthcare Sourcing 40

Everest Group

JANUARY 24, 2023

Live Webinar Why GBS Change Management is the Key to Added Value and ROI January 24, 2023 | 9 a.m. IST Change management is a work in progress for most Global Business Services (GBS) organizations. In this webinar, Everest Group experts will uncover effective change management practices. CST | 10 a.m. EST | 3 p.m.

Management 52

Management Global Business Services Sourcing Research 52

Planergy Software

JULY 5, 2023

How strategic sourcing, cost management, and cost avoidance strategies can be applied to indirect spend. You’ll need to know the five Ws to track, monitor, and effectively handle expense management properly. This is important to understand what kind of expenses you should be aware of and manage.

Management 52

Management Accounting Finance Out-Tasking 52

Everest Group

NOVEMBER 16, 2022

To meet new customer and investor expectations along with regulatory mandates, BFS organizations are building ESG products and services – such as green loans, sustainability-linked loans, and carbon-neutral banking – to make their operations sustainable.

Sourcing 52

Sourcing Banking Global Business Services Impact Sourcing 52

Everest Group

DECEMBER 12, 2023

Enterprises must embrace innovation while effectively managing change. What are the key challenges and priorities and the outlook for global services in 2024? What are the likely changes in sourcing spend, sourcing strategy (in-house vs. outsource), and locations? How do you achieve accelerated value? Who should attend?

Shared Services 59

Shared Services Outsourcing Sourcing Marketing 59

Everest Group

JANUARY 5, 2023

Change management is viewed as critical by 75% of GBS organizations, but only 16% manage change as an essential component of GBS initiatives, a new Everest Group study found. Read on to learn best practices and key findings from this first-of-its-kind change management research.

Management 52

Management Right-Sizing Research Global Business Services 52

Everest Group

FEBRUARY 13, 2024

What capabilities will become crucial as part of evolution? Who should attend?

Global Business Services 52

Global Business Services Shared Services BPO Sourcing 52

Everest Group

NOVEMBER 28, 2023

What are the opportunities for GBS organizations in 2024? Who should attend?

Global Business Services 59

Global Business Services Shared Services BPO Sourcing 59

Everest Group

NOVEMBER 16, 2022

Moving to a GBS Platform: The Need for Continuous Change Management Change management is a work in progress for most Global Business Services (GBS) organizations. Change management in GBS organizations should be a continuous endeavor. Global Chief Business Services Officer. SVP Shared Services.

Global Business Services 52

Global Business Services Shared Services Sourcing Research 52

Everest Group

APRIL 9, 2024

During Shared Services & Outsourcing Week (SSOW), March 20-23, in Orlando, “The G6 BPO Debate” tackled thought-provoking and challenging questions associated with BPO’s impact on GBS. Are you entrenched in the ongoing battle between Global Business Services (GBS) and outsourcing? Reach out to us to learn more.

Global Business Services 72

Global Business Services Outsourcing Service BPO 72

NoonDalton

FEBRUARY 13, 2023

They provide GBS enterprises with access to the tools and technologies they need to seamlessly outsource, as well as the best in class business process management capabilities. Choosing the Right BPO Service Provider is Essential It is crucial to choose a service provider who has extensive understanding and expertise about your function.

Global Business Services 94

Global Business Services Outsourcing Robotics Process Automation BPO 94

Everest Group

MARCH 12, 2024

Attendees will gather valuable insights to shape a forward-looking strategy for their global services delivery and learn successful approaches adopted by enterprises and service providers, including service delivery locations, sourcing strategy (in-house/GBS vs. outsourced), deal trends, talent strategy, and cost optimization strategy.

Service 59

Service Sourcing Outsourcing Marketing 59

Everest Group

MARCH 8, 2022

We’ll shed light on how impact sourcing is helping enterprises and service providers mitigate challenges such as high attrition and talent costs and shortages, while supporting the welfare of communities. Our experts will explore: What is impact sourcing? What does the impact sourcing landscape look like? LIVE WEBINAR.

Impact Sourcing 52

Impact Sourcing Sourcing Government Global Business Services 52

Perficient Digital Transformation

JANUARY 23, 2023

The need to modernize services is nothing new, but challenges in providing services to citizens throughout the pandemic heightened awareness and accelerated progress. Challenges facing government and government agencies include the need for easy content management by non-technical staff with user-friendly editing tools.

Government 64

Government Data Entry Flexibility Design 64

Perficient Digital Transformation

DECEMBER 13, 2023

Your digital products become a trusted source of patient and/or member feedback to the organization that fuels their strategies beyond digital. This is especially important in both the service industries of healthcare and health insurance where there is no tangible good. What does it mean to be truly product-driven?

Healthcare 52

Healthcare Insurance Shared Services Collaborations 52

Everest Group

APRIL 21, 2022

The panel will discuss: What today’s claims management landscape looks like and the challenges and opportunities gained through digital adoption. Shared services and sourcing executives. Information technology leaders and managers. Business operations leaders and managers. Procurement leaders and managers.

Shared Services 52

Shared Services Information Technology Collaborations Sourcing 52

Everest Group

APRIL 13, 2022

Global sourcing mangers. Vendor managers. Buyers and providers of services. This responsibility spans Everest Group’s research offerings focused on executives in IT, sourcing & vendor management, and shared services. The evolution of the delivery center location strategy. Who should attend?

Service 52

Service Insurance Banking Sourcing 52

Everest Group

DECEMBER 5, 2022

The panelists will share emerging best practices from leading organisations that are accelerating through the economic disruption and share guidance on how to plan for the future of sourcing. Global Head of Shared Services. Executive Advisor Everest Group and Principal, Sourcing Change. Sandy Khanna.

Marketing 52

Marketing BPO Sourcing Regulations 52

Automation Anywhere

MAY 6, 2022

The old ways of managing and supporting business processes are undergoing a paradigm shift. The back office provides vital support and administration to the business and can help create service differentiation with business functions such as IT, HR, and finance. Efforts to digitize core business processes are not new.

Automation 144

Automation Out-Tasking Human Resources Finance 144

Everest Group

OCTOBER 19, 2023

Watch this LinkedIn Live session to hear from distinguished GBS/GCC Executive Search experts, Gaurav Gupta, Partner at Egon Zehnder, Deborah Kops, Principal of Sourcing Change and Executive Advisor at Everest Group, and Eric Simonson, Managing Partner at Everest Group, as they discuss the current state of GBS/GCC leadership.

Global Business Services 59

Global Business Services Sourcing Management Service 59

Everest Group

MAY 21, 2024

Article 7 of the UN Model empowers the source state, like India, for instance, to levy taxes on profits linked to a PE within its borders. Here’s why: a) Place of effective management: Currently, the criteria for a foreign company to be deemed a resident in India is if its control and management are wholly situated in India.

Global Business Services 64

Global Business Services Service Regulations Pharmaceuticals 64

Everest Group

APRIL 21, 2022

The conversation will explore: Types of service providers Organizational strategies when selecting Tier 1 vs. Tier 2 providers Where enterprises are using service providers and at what scale Who should attend? Partner, Sourcing and Vendor Management. Bhanushee Malhotra. Practice Director. Bhanushee Malhotra.

Outsourcing 52

Outsourcing Advisory Sourcing Shared Services 52

Premier BPO

OCTOBER 21, 2022

You may also like: Differential Cost of Co-sourcing versus Internal Hiring Estimate Your Savings when Co-Sourcing with Premier BPO. Workforce Management (WFM). Some best practices include: Consolidated/Shared Service Models/Organizational Structure. Performance-based Management. ROI Calculator.

Co-Sourcing 52

Co-Sourcing BPO Call Center Sourcing 52

31 West

SEPTEMBER 8, 2022

With that done, You should also consider a more advanced trick to cut the cost of the devices and services. Accelerate the development of centralized and shared services by leveraging enterprise-wide competencies and reducing the number of employees embedded in business units. However, proceed with caution. Kill Your Darlings!

Service 130

Service Right-Sizing Shared Services Engineering 130

Everest Group

JANUARY 20, 2022

CEOs and CXOs BPS strategy leads BPS department leads GBS/shared service leaders Global sourcing mangers Vendor managers. Era | Blog Business Process Services (BPS) 4.0: What do enterprises need to do internally to tap maximum value potential from next-generation BPS models? Who should attend? Michel Janssen.

Research 52

Research Shared Services Sourcing Service 52

Everest Group

SEPTEMBER 21, 2021

In recent years, procurement has evolved from predominantly focusing on savings and operational excellence to a more strategic focus on end-to-end category management and supplier relationship management. What is needed for a robust governance and performance model to manage your procurement outsourcing partnerships?

Outsourcing 52

Outsourcing Government Global Business Services BPO 52

SIG Speaks

MAY 2, 2022

He will be followed by Karen Coker, Director of Third Party Risk & Vendor Management at LendingPoint for A Day in the Life presentation. On May 18, Canda Rozier CIAP, Sourcing Executive & former CPO, will share her digitization journey as a CPO. Learning Lab: The Value of Managing Risk. register now. .

Sourcing 40

Sourcing Finance Shared Services Automation 40

SIG Speaks

MARCH 1, 2022

Future of Sourcing Awards. That's the sound of the SIG Future of Sourcing Awards making a return! The FOS awards are held to honor and celebrate individuals and organizations that show innovation, leadership and transformation in critical areas to the sourcing industry. Sourcing For a Resilient, Sustainable Supply Chain.

Sourcing 40

Sourcing Shared Services Automation Outsourcing 40

Everest Group

MARCH 28, 2023

Join us as our experts reflect on the previous year and discuss global services trends, including the potential impact of the expected slowdown in the market on the overall workforce, sourcing, and the shoring/location strategies of enterprises. How did the global services industry perform in 2022?

Service 52

Service Retail Sourcing Marketing 52

IBM Services

APRIL 20, 2023

For this reason, it’s worth examining how efficient the sourcing process is, how to control maverick buying and reduce revenue leakage and how to create a standardized buying experience across the organization. Why process excellence matters A mid-size organization will spend the equivalent of several billion U.S.

Automation 69

Automation Co-Sourcing Finance Right-Sizing 69

Everest Group

OCTOBER 18, 2021

Everest Group is a research firm focused exclusively on IT, business process, and engineering services – this specialization results in a depth of expertise that our clients find invaluable when making critical, strategic decisions related to their use and delivery of sourcing services. Job description.

Advisory 40

Advisory Offshoring Sourcing Sales 40

SIG Speaks

FEBRUARY 1, 2022

She will be joined by Daryl Hammett, Global Head of Lead Management and Operations Amazon Web Services (AWS), who will lead an exciting deep-dive discussion. Join your sourcing, procurement, and risk management colleagues in this two-hour interactive virtual environment to be challenged with topics related to our industries!

Sourcing 40

Sourcing Advisory Automation Shared Services 40

SIG Speaks

FEBRUARY 1, 2022

She will be joined by Daryl Hammett, Global Head of Lead Management and Operations Amazon Web Services (AWS), who will lead an exciting deep-dive discussion. Join your sourcing, procurement, and risk management colleagues in this two-hour interactive virtual environment to be challenged with topics related to our industries!

Sourcing 40

Sourcing Advisory Automation Shared Services 40