Everest Group

OCTOBER 10, 2023

Procurement Outsourcing (PO) – Services Procurement Outsourcing (PO) providers are seen as strategic partners by organizations and are playing a critical role in helping them navigate the challenges posed by macroeconomic uncertainties and inflationary pressures by driving cost reduction and enhancing efficiencies.

Outsourcing 75

Outsourcing Service Sourcing Payroll 75

Everest Group

JANUARY 16, 2024

Retail IT Services Despite unfavorable macroeconomic conditions, retail enterprises are strategically investing in IT modernization initiatives throughout their value chains. Each provider profile provides a comprehensive picture of its service focus, key IP/solutions, domain investments, and case studies.

Retail 69

Retail E-Commerce Service Sourcing 69

Everest Group

OCTOBER 12, 2021

Optimizing applications is a mandate for enterprises of all sizes, but enterprises seek more business value from sourcing engagements. Enterprises with revenue less than US$5 billion have witnessed a steep increase in adoption of application services (AS), increasing from 55% to 79% in the last two years, according to Everest Group.

Sourcing 52

Sourcing Management Service Engineering 52

Future of Sourcing

MAY 31, 2023

It’s a not-so-subtle shift in emphasis from procuring goods to procuring services. When your refrigerator needs replacing, you pay for delivery and installation services for the new one, and pay to have the old one carted away. And don’t get me started about all the services available when you buy a car.

Service 59

Service Services Contracting Human Resources Facilities Management 59

SIG Speaks

NOVEMBER 28, 2022

SIG University Certified Sourcing Professional (CSP) program graduate Daniel Coggins shares how his organiztion has adapted their sourcing strategies to best suit the current challenges the pandemic has created for the sourcing world. One area of sourcing that has been dramatically impacted is stakeholder management.

Sourcing 40

Sourcing Strategic Sourcing Supply Chain Management Software 40

Everest Group

MARCH 23, 2022

With Eastern Europe serving as a major hub for Customer Experience Management (CXM), the Russia-Ukraine crisis poses a serious threat to service delivery. Let’s take a look at the potential impacts to CXM outsourcing and alternative locations for CXM services. Potential CXM services disruptions and alternate solutions.

Managed Services 52

Managed Services Outsourcing Management Service 52

31 West

SEPTEMBER 8, 2022

Now imagine your company as a ship and the IT help desk services as the engine room that propels the ship. The official and ultimate goal of this blog post is to make you informed about the nuances (which can very well be called advanced tricks) that will help you save money when it comes to your IT help desk services.

Service 130

Service Right-Sizing Shared Services Engineering 130

Perficient Digital Transformation

JANUARY 23, 2023

Amazon OpenSearch Service By Dhaval Ghonge Amazon Connect offers OpenSearch as a service that can be used in a contact center to build reporting dashboards that supervisors can use to review agent activity and availability, agent performance and status, inbound and outbound calls, SMS, chats, and much more.

Service 64

Service Analytics Out-Tasking Engineering 64

Everest Group

OCTOBER 11, 2023

As the market has seen an uptick in regional consolidation in the past few years, we have included regional cuts for EMEA and APAC in the report to help enterprises in their regional sourcing decisions. In addition, the report includes sourcing considerations for enterprises that highlight the providers’ key strengths and limitations.

Payroll 104

Payroll Sourcing Marketing Flexibility 104

Everest Group

NOVEMBER 15, 2022

Top UK Contingent Staffing Services The UK contingent staffing industry was contracted by the pandemic in 2020, and the use of contingent staffing plummeted throughout the country. Providers tapped into this opportunity and improved their sourcing capabilities to meet enterprises’ increasing demands. Our Thinking. Our Thinking.

Service 52

Service Sourcing Managed Services Marketing 52

Perficient Digital Transformation

FEBRUARY 10, 2023

For those unfamiliar with Amazon Web Services (AWS), is a subsidiary of Amazon that provides on-demand cloud computing platforms and APIs to individuals and companies, on a metered pay-as-you-go basis. These cloud computing web services provide distributed computing processing capacity and software tools via AWS server farms.

Service 64

Service Out-Tasking Sourcing Engineering 64

Everest Group

JANUARY 19, 2024

Managed Extended Detection and Response (MXDR) has emerged as a game-changer in combating modern cybersecurity threats. Combining managed services with a technology platform, MXDR offers an encompassing, automated, scalable, and cost-effective solution incorporating real-time threat intelligence.

Cybersecurity 72

Cybersecurity Analytics Managed Services Out-Tasking 72

SIG Speaks

JANUARY 5, 2022

SIG University Certified Supplier Management Professional (CSMP) program graduate Gicela Isla-Richter breaks down the importance of the selecting the correct sourcing business model and the levels of supplier management. These models determine the effort we need to invest to achieve successful supplier management.

Sourcing 40

Sourcing Government Right-Sizing Risk Management 40

Groove Technology

NOVEMBER 24, 2023

It is important to understand the trends that will shape the IT outsourcing landscape in 2024 The Rise of Cloud Computing and Managed Services The Shift Towards Cloud-Based Solutions Cloud computing has been gaining traction in recent years, and this trend is expected to continue in the coming years.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Sourcing Captain

SEPTEMBER 9, 2021

Having a professional project manager onboard become extremely important when your procurement project is fairly large and when you are sourcing form another country where you don’t have any local presence. Project management begins as soon as a project is conceptualized. Importance of Procurement Project Management.

Management 130

Management Sourcing Research Managed Services 130

Obobo

APRIL 5, 2023

What Is A Services Procurement Solution? Procuring services is an essential component of any organization’s success, but it can also be a headache-inducing process. From identifying the right vendors to negotiating contracts and ensuring compliance, managing service procurement requires significant time and resources.

Service 40

Service Right-Sizing Automation Regulations 40

TMS

FEBRUARY 22, 2023

Wanna see the top IT outsourcing services companies in Eastern Europe? A key way to meet those challenges is through IT outsourcing service companies. A key way to meet those challenges is through IT outsourcing service companies. Software development services from East Europe are culturally and geographically close.

IT Outsourcing 52

IT Outsourcing Outsourcing Service E-Commerce 52

Magellan Solutions

JUNE 16, 2021

The business need not build its own infrastructure for managing the data. As soon as a company receives the expert services of a business outsourcing company, they will be invariably conscious of the outsourcing BPO industry. Benefits with data management outsourcing companies. Tap into the best quality talent.

Outsourcing 40

Outsourcing Data Entry Service Out-Tasking 40

31 West

JULY 15, 2022

And many found refuge in adapting to cloud services, which is preferably wise and good penny-worth! Reportedly, 94% of enterprises use cloud services you know why? What is so Special About Managed Services? Here comes the anchoring reasons for you to consider managed services for Microsoft 365.

Managed Services 130

Managed Services Management Service Administrative 130

Everest Group

AUGUST 31, 2022

Top Customer Experience Management (CXM) Service Providers in the Americas The Customer Experience Management (CXM) market in the Americas has shown significant resilience throughout the post-pandemic phase in 2021, as enterprises across the board continued their investments in this space to retain existing customers and attract new ones.

Management 52

Management Service Marketing Analytics 52

Everest Group

SEPTEMBER 29, 2021

With outsourcing activity again picking up after slowing when the pandemic hit, now is a good time to gain a better understanding of how providers price IT services. RFP versus sole-sourced deals : First, there is nothing wrong with a sole-sourced deal.

Outsourcing 52

Outsourcing E-Commerce Service Advisory 52

Future of Sourcing

MARCH 15, 2023

New Sourcing Industry Group Advisory Board members will serve three-year terms and help guide the strategic direction of SIG. The organization is unique in that it blends practitioners, service providers and advisory firms in a non-commercial environment.

Advisory 59

Advisory Co-Sourcing Strategic Sourcing Sourcing 59

Everest Group

FEBRUARY 23, 2023

With the help of engagement service providers, enterprises can realize tremendous business value by using this marketing channel. In addition to being a source of high-quality, sustainable customer data, let’s explore how communities also can help brands in several other enticing ways.

Service 52

Service Co-Sourcing Marketing Out-Tasking 52

Perficient Digital Transformation

NOVEMBER 8, 2023

CMDB Challenges: Unraveling the Common Thread: The prevalent concerns that echo through the minds of all Configuration Management Database (CMDB) owners across our customers are: How can I maximize the value of my CMDB? Establishing trust in CMDB as a reliable source of data remains a challenge.

Co-Sourcing 52

Co-Sourcing Risk Management Risk Management Collaborations 52

Everest Group

NOVEMBER 30, 2023

The study will enable buyers to choose best-fit providers based on their sourcing considerations, while providers will be able to benchmark their performance against the competition. LEARN MORE ABOUT Top Service Providers

Management 64

Management Healthcare Sourcing Flexibility 64

IBM Services

MAY 12, 2023

IBM’s recommendations included API-specific improvements, bot UX optimization, workflow optimization, DevOps microservices and design consideration, and best practices for Azure manage services. Currently, data centers are a significant source of organizations’ energy usage and carbon emissions.

Right-Sizing 78

Right-Sizing Managed Services Design Accounting 78

31 West

JANUARY 11, 2021

John, an owner of a refrigerator company, helps customers with his service to fix all kinds of refrigerators. While you need to focus on your products and services, you need to make sure that you are focusing on ticket management, integration, allocations, tracking, reporting, etc. It is cost-effective and saves time.

Software 130

Software Management Customer Service Sourcing 130

IBM Services

APRIL 5, 2024

These repositories can draw from a multitude of sources. By using these sources, organizations can apply HPC and AI to the same challenges, enabling them to generate deeper, more valuable insights that drive innovation faster. This enables financial services organizations to run simulations repeatedly and swiftly.

Manufacturing 69

Manufacturing Design Efficiency Sourcing 69

SIG Speaks

MARCH 16, 2022

Organizations spend tens of trillions of dollars a year globally on services. It’s not surprising why: The world is shifting from a goods and manufacturing-based economy to one where outcomes are delivered “as a service” — whether that’s traditional labor, complex services (e.g.,

Research 40

Research Service Manufacturing Human Resources 40

31 West

DECEMBER 8, 2022

The adoption of these devices has been boosted by IT service desk outsourcing. Instead, you can rely on outsourced IT help desk services , which are more convenient and come with a flat and simple pricing structure. Amazon Web Services (AWS). AWS has the largest number of services compared to other IoT platforms.

Analytics 130

Analytics Software Service Out-Tasking 130

Everest Group

JANUARY 26, 2024

Gen AI demonstrates multiple use cases in digital customer experience management services, enhancing operational effectiveness and improving customer experience

Management 59

Management Marketing Managed Services Service 59

Everest Group

DECEMBER 7, 2023

In this context, enterprises worldwide are increasingly recognizing the imperative to transition towards renewable energy sources, driven by both environmental concerns and a growing commitment to sustainable practices. Yet, key players are actively investing in cutting-edge technologies to drive energy efficiency for their clients.

Regulations 69

Regulations Efficiency Sourcing Marketing 69

Everest Group

JANUARY 18, 2024

“Although enterprise adoption of gen AI is far from its anticipated peak, enterprises continue to experiment with unique use cases in a wide variety of industries, ranging from high-tech and financial services to healthcare and retail,” continued Singh. “As is a WBENC-certified woman-owned business.

Research 64

Research Government Retail Healthcare 64

Magellan Solutions

JUNE 15, 2021

How can Outsource Customer Support Services fill Value Chain gaps? It is basically everything a business goes through to bring goods or services from conception to delivery, and maintaining customer loyalty. Outbound Logistics – The tracking of product or services to customers. But what about the case of SMEs?

Customer Support 52

Customer Support Outsourcing Service Sales 52

Perficient Digital Transformation

FEBRUARY 23, 2023

DHPs enable an architectural approach to rapidly deploy digital capabilities using modern cloud services, supporting, and in response to, the healthcare quintuple aim. We believe that Perficient is uniquely positioned to deliver Salesforce platforms and services to our clients.

Healthcare 128

Healthcare Analytics Manufacturing Efficiency 128

IBM Business Partners

MAY 17, 2024

Cloud maturity models (or CMMs) are frameworks for evaluating an organization’s cloud adoption readiness on both a macro and individual service level. They help an organization assess how effectively it is using cloud services and resources and how cloud services and security can be improved. Why move to cloud?

Efficiency 84

Efficiency Automation Right-Sizing Government 84

Perficient Digital Transformation

APRIL 11, 2022

AWS Database Migration Service, or AWS DMS, is a cloud services offering that migrates relational, NoSQL, and several other types of databases. We create a source and target database connection to tell AWS DMS where to extract form and load to with the help of a replication instance. Source and target endpoints.

Out-Tasking 69

Out-Tasking Sourcing Engineering Software 69