31 West

OCTOBER 2, 2023

This case study delves into our experience with a pharmaceutical client, known as “PharmaTech” Our client wanted to outsource its tier-1 support & was actively looking for an IT service desk provider. Regulatory Compliance : PharmaTech operates under strict pharmaceutical regulatory frameworks.

Pharmaceuticals 130

Pharmaceuticals Service Manufacturing Research 130

31 West

FEBRUARY 20, 2023

Are you looking to improve customer service ? Do you want to optimize your service desk workflows? If yes, then you must consider investing in a customer service solution. Customer service software can centralize your help desk, implement ITSM best practices, and improve employee and customer experience.

Right-Sizing 130

Right-Sizing Customer Support Customer Service Sales 130

31 West

JANUARY 23, 2023

The ITSM software is one such smart and automated help desk application that streamlines your IT operations and helps you deliver excellent service to the end user. In this post, we have reviewed the two most popular help desk software solutions – ZenDesk and SysAid. ZenDesk help desk software is just that.

Out-Tasking 130

Out-Tasking Automation Software Right-Sizing 130

31 West

MARCH 15, 2023

Are you looking to improve the quality of service you provide? It can help MSPs provide quality IT help desk support services , remote monitoring, and proactive issue resolution. Let us look at ConnectWise’s offering in detail and the role it plays in managing IT services. What is ConnectWise?

Management 130

Management Cybersecurity Service Right-Sizing 130

31 West

MAY 1, 2023

These procedures enable IT service desks and other departments to perform their job in manufacturing, service providing, or other activities. SharePoint workflows are in-built applications that simplify and automate various business operations. It may include the collection of signatures, feedback, approvals, etc.

Administrative 130

Administrative Automation Marketing Manufacturing 130

31 West

FEBRUARY 22, 2023

Are you trying to set up a help desk? Or are you trying to scale the help desk to accommodate your growing business? Customer service software is a solution that can help in either case. The right solution will improve agent productivity, help streamline help desk processes, and improve customer satisfaction rates.

Right-Sizing 130

Right-Sizing Customer Service Out-Tasking Banking 130

31 West

AUGUST 10, 2022

So one of the most vital parts of your business operation is customer service. Most companies manage smooth customer service through a helpdesk solution. This approach makes your business process error-free and more productive by replacing the in-person service desk with automated ticketing. Know Your Employees.

Customer Service 130

Customer Service Software Out-Tasking Sourcing 130

31 West

SEPTEMBER 9, 2022

Managing an MSP IT help desk can be an extremely tough job for your service delivery team. Timely Resolving of support tickets not only saves costs but also satisfies customers through prompt service. Decrease Workload With Automation. What are the Advantages of Training Your MSP Help Desk Team?

Automation 130

Automation Customer Service Management Jobbing 130

31 West

AUGUST 10, 2022

So you need to monitor the helpdesk metrics regularly to avoid any drawbacks in your customer service. These metrics are the measurements of your help desk performance. So whenever they have an issue regarding your product or service, you must provide prompt resolution. Your customers have little time to spend on your brand.

Customer Support 130

Customer Support Customer Service Efficiency Sales 130

31 West

FEBRUARY 3, 2023

Customer service software lets you streamline service desk operations and deliver consistent and quality service. You can work with an internal support team or an outsourcing IT service desk provider ; these solutions can help you get the best out of your teams while creating a positive customer experience.

Customer Support 130

Customer Support Software Administrative Automation 130

31 West

JANUARY 3, 2023

It incorporates the procedures and techniques to design and deliver IT services to support businesses to benefit from IT infrastructure. It enhances regular work with more automation resulting in the efficient delivery of services. ServiceNow ITSM Pro brings a new set of strategies to improve outsourced IT services.

Analytics 130

Analytics Automation Outsourcing Collaborations 130

31 West

NOVEMBER 7, 2022

Your service desk is as important as any other management operation. According to an ITSM Benchmarking Report , 50% of organizations believe their IT desk is “good” or “great.” Gone are the days when the use of IT service management tools was confined to the service desk. Services Beyond IT.

Efficiency 130

Efficiency Sales Payroll Research 130

31 West

OCTOBER 11, 2022

Azita Marine was facing some issues related to its help desk response time. In the times when a customer is a king, the help desk is the throne. From providing support to managing requests and keeping track of progress, the help desk is responsible for ensuring customers’ happiness via communication. Of course, you would!

Customer Service 130

Customer Service BPO Automation Out-Tasking 130

31 West

DECEMBER 19, 2022

ITIL 4 has come up with a group of management practices for IT service providers to achieve their targeted goals. This version of ITIL has included automation and data management practice in its infrastructure along with IT service management. ITML practices illustrate the core functions of ITIL service management.

Right-Sizing 130

Right-Sizing Outsourcing Managed Services Service 130

31 West

AUGUST 24, 2022

If building a strong customer service culture is an art, then service desk ticket handling is its essence! Considering which, outsourcing service desk is always a better option to save you from the most draining processes right from setting up an internal team by shedding your sweat and blood.

Service 130

Service Accounting Automation Outsourcing 130

31 West

SEPTEMBER 12, 2022

If yes, you need to revisit your help desk system. If you are crunched for resources, consider partnering with an MSP and exploring their outsourced helpdesk services. Automate Repetitive Tasks. Instead of starting from scratch, see how you can improve the existing help desk system. The system must be customer-centric.

Management 130

Management Out-Tasking Customer Support Outsourcing 130

31 West

AUGUST 17, 2022

Of course, an outsourced help desk will always be your forte. companies lose more than $62 billion annually due to poor customer service. And achieving the knack for providing the enhanced customer service does not come easy, that’s why it is crucial to address the most pressing challenges around it. Without delay.

Out-Tasking 130

Out-Tasking Customer Service Service Administrative 130

31 West

DECEMBER 5, 2022

Inside this realm of IT support, you may have come across several terms like help desk, IT service desk outsourcing , incident management, and customer support, among others. In this article, we will understand the role of IT service desk and incident management and their differences. Resolution Time.

Management 130

Management Service Customer Support Accounting 130

31 West

DECEMBER 13, 2022

Ticket Automation. Self-Service Portals. Ticket Automation. The ticketing system requires a large manual workforce if it doesn’t support automation. A report by Deloitte suggests that 75% of organizations are considering automation. Self-Service Portals. Compatibility with Third-Party Software.

Automation 130

Automation Human Resources Software Sales 130

31 West

MAY 22, 2023

The features like knowledge management, project management, content management, etc empower businesses to control business processes through automation and collaboration. Moreover, SharePoint helps improve the IT help desk support services through automation of the process.

Collaborations 130

Collaborations Efficiency Automation Management 130

31 West

DECEMBER 12, 2022

In such cases, solutions like outsourcing the IT help desk could get the required technical support for your team and resolve customer queries and concerns. In such cases, solutions like outsourcing the IT help desk could get the required technical support for your team and resolve customer queries and concerns. Reduced Downtime.

Outsourcing 130

Outsourcing Cybersecurity Customer Service Efficiency 130

31 West

JULY 8, 2022

And yes, this is where the IT Process Automation steps in (*drum roll*). What is IT Process Automation? IT Process Automation (ITPA) is the automation of IT services, support, and administration to make the workflow more streamlined and, in turn, highly efficient. Wide Range of Services. Tolle et lege!

Automation 130

Automation Out-Tasking Robotics Process Automation Software 130

31 West

FEBRUARY 16, 2023

In simple words, cloud computing refers to the delivery of adding up services over the Internet. This pack of services aims for a fast outcome, adaptable resources, and economizing of scale. Organizations are looking for outsourced IT help desk Services to avail of more cloud services at a lower price.

Flexibility 130

Flexibility Analytics Outsourcing Automation 130

31 West

SEPTEMBER 26, 2022

So, service providers must ensure that they meet all the modern-day standards to offer the best services to the client. Likewise, it requires special priority to address the challenges for managed service providers. But, MSPs also face many hurdles while providing services to clients. Automation Solution.

Managed Services 130

Managed Services Management Service Sales 130

31 West

JANUARY 11, 2021

Be it a big or small enterprise, help desk management software is a must for every company today. Let’s understand with an example of how help desk software can help you in your business growth. John, an owner of a refrigerator company, helps customers with his service to fix all kinds of refrigerators.

Software 130

Software Management Customer Service Sourcing 130

31 West

FEBRUARY 10, 2023

You can have an internal team or an outsourced IT help desk team ; the quality should remain consistent. They can help optimize help desk workflows, allow for customizations, and enhance agent productivity. But which service solution should you opt for? It offers customization, automation, and integration capabilities.

Sales 130

Sales Customer Support Customer Service Service 130

31 West

FEBRUARY 7, 2023

Are repetitive tasks bogging your service desk? If yes, then you must look at implementing a customer service solution that will help you define IT service desk workflows and improve team productivity and efficiency. Introduction to Jira Atlassian offers products for work, IT service management , agile, and DevOps.

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

31 West

AUGUST 25, 2022

For every IT help desk, making the customer experience better is the Brownie point and handling the tickets stands at the frontline of doing it. And 14-15% won’t even call for customer service because they think it will take too long for a representative to answer, this is a big no-no for enhancing the customer experience.

Automation 130

Automation Right-Sizing Accounting Outsourcing 130

31 West

JANUARY 25, 2023

A service desk is a link between your business and customers. The type of customer service you provide can play a major role in customer retention, customer loyalty, and brand image. Today, we will be discussing two customer service solutions – Zendesk and Autotask. They are the face of your business.

Right-Sizing 130

Right-Sizing Customer Service Customer Support Flexibility 130

31 West

SEPTEMBER 14, 2022

The demand for managed services is growing as more and more organizations have opted for digital transformation. New digital enterprise solutions like cloud, automation, big data, blockchain, and IoT have changed the procedure of business operations. 7 Managed Service Provider Best Practices. Utilize MSP Automation Solutions.

Right-Sizing 130

Right-Sizing Managed Services Cybersecurity Automation 130

31 West

JANUARY 3, 2023

For example, you may need to manage resources, inventory, contracts, accounts, documentation , and service desk, among others. It is a Professional Services Automation (PSA) platform that provides a one-stop-shop approach to business management. Service Desk Tickets. Service Desk Tickets.

Sales 130

Sales Engineering Outsourcing Accounting 130

31 West

JANUARY 30, 2023

Customer service is one of the main building blocks of businesses today. So, if you are looking to optimize your service desk, employing customer service software would be a good option. The two-customer service software we will be exploring are Zendesk and ServiceNow. Zendesk: What is it? ServiceNow: What is it?

Right-Sizing 130

Right-Sizing Customer Service Flexibility Software 130

Magellan Solutions

JANUARY 19, 2024

Why is a 24-hour front desk hotel essential in modern hospitality? The front desk is the heart of a hotel, managing guest experiences and providing 24/7 hospitality. The front desk always prioritizes guest needs. Learn about the 24-hour front desk, the reassuring symbol of convenience and security.

Streamline Operations 52

Streamline Operations Outsourcing Out-Tasking Efficiency 52

31 West

MARCH 8, 2023

IT help desk providers have certain expectations from the upcoming releases. A transparent roadmap is a must to ensure that your users know what you are delivering and how they should plan their business services accordingly. Its self-service portal allows users to find answers to basic queries without the assistant’s help.

Right-Sizing 130

Right-Sizing Flexibility Out-Tasking Software 130

31 West

SEPTEMBER 8, 2022

Evaluating the Managed service provider is a worthwhile solution to combine your business condition with the outsourced services. If you want to evaluate a managed service provider, there are several ways. In all cases, an MSP should be able to create metrics that define the effectiveness of its services.

Managed Services 130

Managed Services Automation Call Center Outsourcing 130

31 West

JUNE 24, 2020

That’s why companies that provide outsourcing of help desk services are of great importance to businesses who are looking to facilitate IT operations and boost progress, both simultaneously. 4 Reasons To Outsource IT Help Desk For Growth. 4 Reasons To Outsource IT Help Desk For Growth. A win-win for everyone!

Outsourcing 130

Outsourcing Out-Tasking Labor Costs Operational Costs 130

31 West

NOVEMBER 23, 2023

With rapid technological advancements rolling ever onwards, IT outsourcing service providers need to remain ahead of the curve. To adapt successfully, providers of IT service desk outsourcing in particular must recognize client needs that are shaped by these changes, identifying areas where they can add value or enhance their services.

Outsourcing 130

Outsourcing Service IT Outsourcing Analytics 130