IBM Services

FEBRUARY 23, 2024

Conversational artificial intelligence (AI) leads the charge in breaking down barriers between businesses and their audiences. This class of AI-based tools, including chatbots and virtual assistants, enables seamless, human-like and personalized exchanges. billion by 2030.

Healthcare 106

Healthcare Customer Service Analytics E-Commerce 106

31 West

NOVEMBER 23, 2023

With rapid technological advancements rolling ever onwards, IT outsourcing service providers need to remain ahead of the curve. To adapt successfully, providers of IT service desk outsourcing in particular must recognize client needs that are shaped by these changes, identifying areas where they can add value or enhance their services.

Outsourcing 130

Outsourcing Service IT Outsourcing Analytics 130

Perficient Digital Transformation

JANUARY 4, 2024

As we step into 2024, the transformative impact of Artificial Intelligence (AI) and generative AI on enterprise-level organizations has reshaped the business landscape in profound ways. Navigating this landscape is made significantly more manageable with the assistance of a specialized consulting partner well-versed in AI.

Service 72

Service Pharmaceuticals Engineering Efficiency 72

IBM Services

JANUARY 8, 2024

The judiciary, like the legal system in general, is considered one of the largest “text processing industries” Language, documents, and texts are the raw material of legal and judicial work. The legal system has undergone a big transformation thanks to the adoption of technology.

Management 91

Management Out-Tasking Automation Government 91

Unosquare

APRIL 18, 2024

Conversational User Experience (UX) is a transformative approach that redefines how users interact with technology. Its emphasis on natural language processing (NLP) and machine learning technology sets. Here’s how to navigate these waters confidently and informatively. Conversational UX apart.

Design 52

Design E-Commerce Efficiency Analytics 52

Magellan Solutions

JUNE 19, 2023

AI is upon us and is now disrupting many industries, including outsourcing. Education , healthcare , human resources , and even the legal industry are being disrupted by AI. It is transforming traditional approaches and offering new opportunities. The outsourcing environment is changing because of artificial intelligence (AI).

Outsourcing 105

Outsourcing Out-Tasking Collaborations Call Center 105

Zinnov

APRIL 4, 2024

IA is transforming business landscapes by making processes smoother, reducing errors, boosting productivity, and improving experiences for customers, employees, and all stakeholders. Digitize & Manage utilizes intelligent document processing to organize unstructured data. It is within this context of IA 2.0’s

Automation 52

Automation Retail Insurance Collaborations 52

Perficient Digital Transformation

MARCH 15, 2024

Perficient, a leader in digital transformation, has been included as a company interviewed in Forrester’s recent report, “ Rethink Enterprise Applications Governance : Refocus Applications Governance And High-Performance IT Exploiting New Technologies To Win, Serve, And Retain Customers.”

Government 59

Government Automation Streamline Operations Flexibility 59

IBM Services

SEPTEMBER 20, 2023

Few technologies have taken the world by storm the way artificial intelligence (AI) has over the past few years. AI and its many use cases have become a topic of public discussion no longer relegated to tech experts. AI’s value is not limited to advances in industry and consumer products alone.

Government 110

Government Cybersecurity Automation Efficiency 110

Everest Group

MARCH 8, 2024

Data Annotation and Labeling (DAL) Solutions for AI/ML The global spend on AI is soaring as enterprises across diverse sectors increasingly tap into its transformative potential. However, at the core of AI development lies the need for large training datasets, a challenge met by Data Annotation and Labeling (DAL) services.

Manufacturing 64

Manufacturing Banking Regulations Operational Costs 64

IBM Services

NOVEMBER 7, 2023

For business leaders exploring ways to apply generative AI within their companies, it can be difficult to discern where to start, what will scale easily and what will deliver the greatest ROI. Now, apply generative AI to the already impactful automation technology. But the answer may be much simpler than it seems: automation.

Automation 93

Automation Engineering Out-Tasking Administrative 93

IBM Services

FEBRUARY 12, 2024

Throughout modern history, organizations have encountered internal and external challenges that changed how they interact with customers and how customers view those organizations. Many customers were limited to the goods and services in their near vicinity. An evolution of customer experience (CX) was to be expected.

E-Commerce 103

E-Commerce Retail Manufacturing Analytics 103

Magellan Solutions

SEPTEMBER 6, 2023

Written by: Janselle Miguel Artificial Intelligence (AI) is more than just a buzzword in today’s digital age. Instead, it’s a powerhouse tool transforming the service provision game. True to this, over half of marketing leaders already harness AI’s potential. Why the AI frenzy?

Out-Tasking 98

Out-Tasking Call Center Analytics Outsourcing 98

Magellan Solutions

AUGUST 11, 2023

Website creation is vital in the digital age since it is a portal for people to interact online. A good website must draw in clients and exhibit goods or services. It paves the way to the rise of AI tools for website development. Artificial Intelligence (AI) tools are crucial in revolutionizing website development.

Design 98

Design Automation Call Center Analytics 98

Amzur

JANUARY 10, 2024

With the proliferation of data and technological maturity across industries, AI implementation has become a lynchpin in bringing new levels of automation, consistency, scalability, and reduced costs. C-level executives want to know if they should act now – and, if so, how to start.

Data Entry 105

Data Entry Right-Sizing Robotics Process Automation Automation 105

IBM Services

FEBRUARY 14, 2024

When thinking of artificial intelligence (AI) use cases, the question might be asked: What won’t AI be able to do? The easy answer is mostly manual labor, although the day might come when much of what is now manual labor will be accomplished by robotic devices controlled by AI. We’re all amazed by what AI can do.

Retail 89

Retail Cybersecurity Insurance Automation 89

IBM Services

JANUARY 12, 2024

The integration of artificial intelligence (AI) has ushered in a new era of technological progress, offering a spectrum of benefits across industries. AI’s potential to revolutionize operations, enhance decision-making and drive innovation is undeniable.

Regulations 104

Regulations Healthcare Administrative Finance 104

IBM Services

APRIL 4, 2023

For years IBM has been using cutting-edge AI to improve the digital experiences found in the Masters app. We taught an AI model to analyze Masters video and produce highlight reels for every player, minutes after their round is complete. I think the AI Commentary capability in the Masters app offers some answers.

Out-Tasking 88

Out-Tasking Sourcing Banking Design 88

Everest Group

JANUARY 22, 2024

Generative Artificial Intelligence (AI) is poised to revolutionize customer experience management (CXM) by creating personalized, empathetic, and more fulfilling experiences that drive brand loyalty and business growth. Learn more on this topic in the webinar, The Generative AI Advantage in Enterprise CXM Operations.

Management 64

Management Regulations Sales Banking 64

IBM Services

MARCH 8, 2024

As the ecommerce market grows exponentially, six trends projected to heavily impact the global market are artificial intelligence (AI), augmented reality, live commerce, online-to-offline ecommerce, social commerce and voice assistants. During the Covid-19 pandemic, the rate of digital adoption doubled across the globe.

E-Commerce 87

E-Commerce Retail Sales Marketing 87

IBM Business Partners

AUGUST 22, 2023

A digital twin is the digital representation of a physical asset. Overcome hurdles to optimize digital twin benefits To realize the benefits of a digital twin, you need a data and logic integration layer, as well as role-based presentation.

Government 81

Government Out-Tasking Engineering Management 81

Offshore India Data Entry

APRIL 24, 2024

The Business Process Outsourcing (BPO) industry has undergone significant transformations since its inception, revolutionizing the way businesses operate. Early BPO Services Initially, BPO services focused on call centers and data entry, with companies like IBM and Accenture leading the way.

BPO 52

BPO Data Entry Business Process Outsourcing Offshoring 52

Perficient Digital Transformation

JANUARY 25, 2024

As we’re all aware, generative AI has come to revolutionize our lives, our daily routines, and particularly the way we work. It’s as simple as choosing your preferred AI assistant and integrating it into your everyday tasks. But have you ever wondered how this is possible?

Research 52

Research Efficiency Design Accounting 52

Zinnov

APRIL 16, 2024

Generative AI has been the talk of the town for a long time now, and it’s no surprise that the buzz hasn’t died down. They’re beginning to explore how they can tap into the power of Generative AI to transform the way they work, particularly in the world of Software Engineering.

Engineering 52

Engineering Software Out-Tasking Banking 52

Perficient Digital Transformation

FEBRUARY 22, 2023

Perficient is looking forward to bringing our unique combination of automation technical know-how along with financial services and payments industry expertise to the Banking Automation Summit in Charlotte, North Carolina on March 2-3. Next, we’re observing a continuously increased focus on customer experience.

Banking 111

Banking Automation Robotics Process Automation Reduced Costs 111

IBM Services

MAY 15, 2023

AI and automation are driving business transformation by empowering individuals to do work without expert knowledge of business processes and applications. We are now taking a major step to unlock new levels of productivity by introducing advanced generative AI capabilities to a variety of new use cases.

Automation 80

Automation Banking Customer Service Accounting 80

IBM Services

DECEMBER 15, 2023

Open-source artificial intelligence (AI) refers to AI technologies where the source code is freely available for anyone to use, modify and distribute. Open-source AI projects and libraries, freely available on platforms like GitHub, fuel digital innovation in industries like healthcare, finance and education.

Sourcing 72

Sourcing Out-Tasking Collaborations Research 72

Zinnov

MAY 30, 2023

What does the Oracle of Delphi and Generative AI have in common? Just as the Oracle was known for her prophetic abilities and wise counsel, Generative AI , with its ability to analyze vast amounts of data and make predictions, is the modern-day Oracle. But the term “Generative AI” wasn’t introduced until 2014.

Automation 98

Automation Robotics Process Automation Manufacturing Healthcare 98

IBM Services

OCTOBER 2, 2023

With the generative AI boom in full effect, Crisci decided it was time to enlist a partner that could scale Ovum’s web and mobile app-based chat and scheduling solution with AI. Ovum continues to work with IBM to develop new AI-powered solutions. Ovum also expects to drive appointment setting for its telemedicine clinics.

Healthcare 94

Healthcare Insurance Analytics Collaborations 94

IBM Services

NOVEMBER 8, 2023

It is with immense gratitude that I thank Ken for his leadership not only across IBM Power, but for his service to IBM in various roles spanning IP, strategy and software during his distinguished IBM career. SAP is accelerating this journey by offering the current ERP, S/4HANA, as a managed service offering with SAP RISE.

Advisory 99

Advisory Banking Automation Design 99

Zinnov

DECEMBER 15, 2023

Generative AI has moved beyond buzzword status to become a real game-changer across industries. Powered by advancements in Natural Language Processing (NLP) , these AI models can generate new data, content, code, and more with little explicit human input. Take creative fields for instance. The applications span across sectors.

Pharmaceuticals 52

Pharmaceuticals Call Center Automation Marketing 52

Zinnov

DECEMBER 15, 2023

Generative AI has moved beyond buzzword status to become a real game-changer across industries. Powered by advancements in Natural Language Processing (NLP) , these AI models can generate new data, content, code, and more with little explicit human input. Take creative fields for instance. The applications span across sectors.

Pharmaceuticals 52

Pharmaceuticals Call Center Automation Marketing 52

Perficient Digital Transformation

MARCH 6, 2024

Artificial intelligence (AI) is transforming the way businesses operate across various domains and functions. From retailers improving their customer experience to marketers finding time and cost savings with generated content, we believe that AI has the power to improve organizations of industries.

Finance 52

Finance Retail Sourcing Efficiency 52

Everest Group

FEBRUARY 27, 2024

By strategically partnering with third-party providers, enterprises can fully harness the potential of gen AI in customer experience management. Learn insights from our latest survey on enterprise readiness for gen AI adoption and how collaborating with providers can help overcome the major obstacles. Let’s explore this further.

Management 64

Management Out-Tasking Efficiency Outsourcing 64

IBM Services

OCTOBER 24, 2023

As enterprises invest their time and money into digitally transforming their business operations, and move more of their workloads to cloud platforms, their overall systems organically become largely hybrid by design. New ways of working The human element is mostly under rated when to comes to digital transformation.

Engineering 75

Engineering Out-Tasking Automation Administrative 75

IBM Services

JANUARY 15, 2024

In 2024, the ongoing process of digitalization further enhances the efficiency of government programs and the effectiveness of policies, as detailed in a previous white paper. Two critical elements driving this digital transformation are data and artificial intelligence (AI).

Government 70

Government Research Regulations Efficiency 70

Simplr

MARCH 24, 2023

We here at Simplr believe that within a decade, 90% of today’s customer service inquiries will either be automated or proactively prevented. We may not know the exact date but, clearly, a monumental transformation is afoot. Ironically, it’s important not to think about generative AI in binary terms. Let’s get started!

Customer Service 95

Customer Service Service Automation Business Process Outsourcing 95