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10 Ways To Improve Customer Service In Higher Education

31 West

Higher education institutions can improve services by understanding who their customer is. The institution’s reputation level will be higher. Here are different strategies to help improve customer service in higher education. Ensure the hiring process targets a team that is well-experienced and educated.

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Fulfilling the potential of US higher education

McKinsey and Company

With bold, decisive action, the US higher education sector could expand its impact, deliver on its promise of more-equitable outcomes, and improve the nation’s economic competitiveness.

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Reimagining higher education in MENAP

McKinsey and Company

Stakeholders can consider a range of bold initiatives to transform higher education and create new opportunities for students in the Middle East, North Africa, and Pakistan.

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Combatting the great resignation in higher education

Hyland

Nearly 80% of provosts say faculty members are leaving at higher or significantly higher rates than in the past. Let’s dive deeper into these questions and offer guidance on how higher education can come out of this challenging time stronger and more resilient than ever. Inside Higher Education survey [link].

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Transforming HR to better support higher education institutions

McKinsey and Company

Higher education institutions face stiff competition in the race for talent. A strong and connected HR function could give them an edge.

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How technology is shaping learning in higher education

McKinsey and Company

New McKinsey research shows that students and faculty are eager to continue using new classroom learning technologies adopted during the pandemic, but institutions could do more to support the shift.

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The Complexities of Help Desk Support for Higher Education

Global Help Desk Services

Delivering help desk support to institutions of higher education is incredibly demanding. Here are some of the common hurdles that higher education help desks face, and some advice on how to manage these demands more effectively. Very carefully.