TTEC

APRIL 22, 2022

In this blog post we'll look at the pros and cons of a captive model versus outsourcing models and explore five ways that outsourcing contact centres can provide your company an ideal approach to improve CX, empower employees, accelerate digital transformation, and improve contact centre operational KPIs.

Retail 52

Retail Outsourcing Out-Tasking Sales 52

TTEC

MARCH 4, 2022

Masthead Image: Avoid these 3 common mistakes when it comes to average handle time vs. average talk time Contact Center Operations Digital Transformation Blog Contact Center Optimization Digital Channel Experience HTML Override Type: Content Include alternate SEO links: SEO Links: x-default en en-us en-gb en-ie en-au en-ph Enable Social: Hide From (..)

Automation 52

Automation Efficiency Service 52

TTEC

NOVEMBER 11, 2021

Masthead Image: Inbound vs. outbound contact centre: The right CX destination Contact Center as a Service Contact Center Operations Blog Contact Center Optimization Contact Center of the Future Contact Center Software HTML Override Type: Content Include alternate SEO links: SEO Links: x-default en en-us en-gb en-ie en-au en-ph Enable Social: Hide From (..)

Sales 52

Sales Automation Healthcare Outsourcing 52

TTEC

MAY 12, 2022

Masthead Image: Business intelligence vs. predictive analytics: Get smart about data-driven decisions Contact Center Operations Back Office Support Blog Contact Center Software Customer Intelligence Analytics HTML Override Type: Content Include alternate SEO links: SEO Links: x-default en en-us en-au en-ph Enable Social: Hide From Search: Authors: (..)

Analytics 52

Analytics Sales Customer Support Reduced Costs 52

TTEC

APRIL 18, 2022

Masthead Image: Omnichannel vs. multichannel contact centre support: Key differences and why it matters Contact Center Operations Omnichannel Platform Blog Omnichannel Orchestration Contact Center Optimization HTML Override Type: Content Include alternate SEO links: SEO Links: x-default en en-us en-au en-ph en-gb en-ie Enable Social: Hide From Search: (..)

Customer Support 52

Customer Support Customer Service Research Accounting 52

TTEC

SEPTEMBER 10, 2021

Masthead Image: Outsourcing vs. managed services: how to select the right service for your business needs Contact Center Operations Omnichannel Platform Blog BPO / Outsourcing Customer Care Outsourcing Managed Services HTML Override Type: Content Include alternate SEO links: SEO Links: x-default en en-us en-gb en-ie en-au en-ph Enable Social: Hide (..)

Managed Services 52

Managed Services Outsourcing Service Management 52

TTEC

APRIL 4, 2022

Masthead Image: Retailers: Reverse the ‘Great Resignation’ with remote work options Contact Center Operations Customer Experience Strategy Blog Retail and eCommerce Humanify@home HTML Override Type: Content Include alternate SEO links: SEO Links: x-default en en-us en-au en-ph Enable Social: Hide From Search: Authors: Jon Stough, Vice President of (..)

Retail 52

Retail E-Commerce Sales Flexibility 52

TTEC

AUGUST 6, 2021

Masthead Image: Back office vs. front office: how to boost efficiency and productivity between both offices Back Office Support Contact Center as a Service Blog Back Office Support Customer Care Contact Center Software HTML Override Type: Content Include alternate SEO links: SEO Links: x-default en en-us en-gb en-ie en-au en-ph Enable Social: Hide (..)

Robotics Process Automation 52

Robotics Process Automation Administrative Automation Efficiency 52

TTEC

OCTOBER 20, 2021

Masthead Image: Ecommerce vs. brick-and-mortar: Unlocking retail success in 2022 CX Innovation Customer Experience Strategy Blog Retail and eCommerce CX Analytics CX Trends HTML Override Type: Content Include alternate SEO links: SEO Links: x-default en en-us en-gb en-ie en-au en-ph Enable Social: Hide From Search: Authors: Phil Murphy, Vice President, (..)

Retail 52

Retail Analytics Sales Research 52

TTEC

JANUARY 17, 2022

Masthead Image: Get to know your contact centre workforce: IVR vs. chatbots vs. agents Back Office Support Contact Center Operations Blog IVR / Intelligent Routing Automation & AI Contact Center Software HTML Override Type: Content Include alternate SEO links: SEO Links: x-default en en-us en-au en-ph Enable Social: Hide From Search: Authors: Dylan (..)

Nearshoring 52

Nearshoring Automation Customer Service Offshoring 52

TTEC

MARCH 29, 2022

Masthead Image: Intelligent automation vs. RPA: How to avoid key mistakes Intelligent Automation RPA and RDA Blog RDA/RPA Automation & AI HTML Override Type: Content Include alternate SEO links: SEO Links: x-default en en-us en-au en-ph Enable Social: Hide From Search: Authors: Dylan Haviland, Senior Writer

Automation 52

Automation Robotics Process Automation Out-Tasking Data Entry 52

IBM Services

FEBRUARY 22, 2024

For example, last year our cloud services in both our MZRs in Frankfurt and Madrid received Spain’s National Security Framework (ENS) High certification. The post IBM Cloud delivers enterprise sovereign cloud capabilities appeared first on IBM Blog.

Regulations 80

Regulations Cybersecurity Design Government 80

TTEC

DECEMBER 21, 2021

Masthead Image: Digital transformation vs. business transformation: Both are critical to brands’ success Digital Transformation Digital Transformation Consulting CX Innovation Blog Customer Experience Strategy Systems and Operations Leadership and Learning HTML Override Type: Content Include alternate SEO links: SEO Links: x-default en en-us en-au (..)

Automation 52

Automation Marketing 52

TTEC

MARCH 14, 2022

Masthead Image: 5 CX lessons we learned from virtual reality Digital Transformation Blog Digital Channel Experience Retail and eCommerce HTML Override Type: Content Include alternate SEO links: SEO Links: x-default en en-us en-gb en-ie en-au en-ph Enable Social: Hide From Search: Authors: Dylan Haviland, Senior Writer

Retail 52

Retail Sales Marketing Management 52

Perficient Digital Transformation

NOVEMBER 7, 2023

In this blog, we will explore how we can effectively utilize Langchain, Azure OpenAI Text embedding ADA model and Faiss Vector Store to build a private chatbot that can query a document uploaded from local storage. You can ask your chatbot to generate ideas, suggestions, or solutions from your local document.

Research 59

Research Service Sourcing Efficiency 59

TTEC

APRIL 18, 2022

Masthead Image: Omnichannel vs. multichannel support: Key differences and why it matters Contact Center Operations Omnichannel Platform Blog Omnichannel Orchestration Contact Center Optimization HTML Override Type: Content Include alternate SEO links: SEO Links: x-default en en-us en-au en-ph Enable Social: Hide From Search: Authors: Phil Murphy, Vice (..)

Customer Support 52

Customer Support Customer Service Research Accounting 52

TTEC

MAY 25, 2022

Masthead Image: Travel is roaring back—is your customer support ready?

Customer Support 52

Customer Support Robotics Process Automation Automation Flexibility 52

IBM Services

OCTOBER 11, 2023

Learn more about IBM Cloud Event Notifications The post Enhancing customer experience: Streamlining orders with custom email notifications in IBM Cloud appeared first on IBM Blog.

Sourcing 93

Sourcing Streamline Operations Accounting Service 93

Perficient Digital Transformation

JUNE 26, 2023

This blog post will explore the concept of audio description, its correct markup, and the disabilities that benefit from it. For more information on why accessibility is important in general, you can check out my previous blog post here. In today’s world, accessibility has become an essential aspect of inclusive design.

Design 52

Design Sourcing Collaborations Marketing 52

Anexa

MAY 7, 2023

As biometrics continue to shape the passenger journey, it’s not farfetched to imagine travellers entering a biometric corridor en route to security, where their identities are verified while they walk, creating an environment where the passenger is unaware of being ID’d or scrutinized.

E-Commerce 52

E-Commerce Customer Service BPO Sales 52

Perficient Digital Transformation

JUNE 30, 2023

Background When I started this blog series, I followed the developer guide from Sitecore [link]. DOCTYPE html> <html lang="en"> <head> <title>ES Test / Perficient, Inc.</title> This by no means is a fully working solution nor the most modern. done(function (data) { $("#" + data.widgets[0].rfk_id).empty();

Administrative 52

Administrative Healthcare Accounting Research 52

Perficient Digital Transformation

MARCH 12, 2024

In this blog, we’ll delve into the world of styling in Next.js, focusing on importing global styles, adding styles at the component level, harnessing SASS support, and utilizing CSS-in-JS. In web development, making interfaces look good is vital. Next.js, a popular React framework, requires mastering styling techniques for excellence.

Design 52

Design Management Software 52

Perficient Digital Transformation

JUNE 23, 2023

In this blog post, we will delve into the importance of captions and discuss how semantic markup can be used to promote digital products that prioritize accessibility. For more information on why accessibility is important in general, you can check out my previous blog post here.

Right-Sizing 52

Right-Sizing Design Sourcing Regulations 52

Perficient Digital Transformation

JANUARY 31, 2024

const page = ()=> { return ( <div> <h1>About Page</h1> </div> ) } export default page Output: Conclusion: The blog concludes that understanding Next.js Path: src/app.layout.js When you visit different pages on a website, you expect them to look similar, right? Path: src/app/about/page.js

Design 52

Design Engineering Flexibility Software 52

Perficient Digital Transformation

JANUARY 31, 2024

const page = ()=> { return ( <div> <h1>About Page</h1> </div> ) } export default page Output: Conclusion: The blog concludes that understanding Next.js Path: src/app.layout.js When you visit different pages on a website, you expect them to look similar, right? Path: src/app/about/page.js

Design 52

Design Engineering Flexibility Software 52

Ivemsa

SEPTEMBER 9, 2021

This unit is referred to as the Unidad Especializada en Investigación de Delitos contra los Derechos de Autor y la Propiedad Industrial (UEIDDAPI).

Manufacturing 52

Manufacturing Pharmaceuticals Regulations Administrative 52

IBM Business Partners

AUGUST 28, 2023

Effective brand reputation management: Social media platforms are powerful channels where customers express opinions en masse. Learn more about IBM Watson Assistant The post Leveraging user-generated social media content with text-mining examples appeared first on IBM Blog.

Co-Sourcing 58

Co-Sourcing Marketing Out-Tasking Sourcing 58

Zinnov

JUNE 13, 2022

Remote working en masse took over all companies by storm owing to necessity, forever changing the way people work. Investments in start-ups have also seen a steady increase since 2018 (image below). The impact the pandemic had on the Romanian economy has caused some pivotal changes in the way the ecosystem functions.

Engineering 52

Engineering Regulations Software Government 52

Capgemini

JULY 23, 2021

An example is the partnership between France TV and Orange on segmented advertising, which is meant to target each household in the long term independently and not en masse as it does today. This blog is authored by Jodouin Mitrani. By pooling their audience, publishers collect data that is easy to identify.”

Marketing 98

Marketing Administrative Service Efficiency 98

Zinnov

OCTOBER 13, 2021

As the pandemic necessitated en masse remote working, it compelled leaders to explore completely virtual centers to leverage the best digitally skilled talent to meet the company’s goals.

Banking 52

Banking Healthcare Efficiency Flexibility 52

Perficient Digital Transformation

MARCH 22, 2024

This means that when we need to define a mapping which does NOT align with the name of the node, we can insert the following property (single value only): sling:match <Regular Expression or Reverse Regular Expression> sling:match content/wknd/us/en/magazine/(.*) Next is to actually map it to a different internal resource.

Design 52

Design Management Software 52

Perficient Digital Transformation

JANUARY 16, 2023

I found the instructions from Serge van den Oever’s blog post for getting up and running with this spot on. Although this should work just fine with an Headless Next.js solution, I decided to start with the XM Cloud SXA Starter kit.

Right-Sizing 64

Right-Sizing Sourcing Design Service 64

TTEC

DECEMBER 9, 2021

Masthead Image: Omnichannel vs. multichannel: How to get the best results from both approaches CX Innovation Omnichannel Platform Blog Omnichannel Orchestration CX Analytics HTML Override Type: Content Include alternate SEO links: SEO Links: x-default en en-us en-gb en-ie en-au en-ph Enable Social: Hide From Search: Authors: Greg Asling, Vice President, (..)

Customer Support 52

Customer Support Customer Service Analytics Research 52

TTEC

OCTOBER 11, 2021

Masthead Image: CSAT vs. CES vs. NPS: How to turbocharge key metrics for contact centre success CX Innovation Blog Customer Care Customer Insights HTML Override Type: Content Include alternate SEO links: SEO Links: x-default en en-us en-gb en-ie en-au en-ph Enable Social: Hide From Search: Authors: Phil Murphy, Vice President, Operations, TTEC Asia-Pacific (..)

Analytics 52

Analytics Offshoring Software Sales 52

TTEC

JANUARY 26, 2022

It’s time to rethink first call resolution vs. first contact resolution Contact Center Operations Omnichannel Platform Blog Omnichannel Orchestration IVR / Intelligent Routing Contact Center Software HTML Override Type: Content Include alternate SEO links: SEO Links: x-default en en-us en-gb en-ie en-au en-ph Enable Social: Hide From Search: Authors: (..)

Analytics 52

Analytics Software 52

IBM Services

SEPTEMBER 20, 2023

a global brand), sent en masse to millions of people in hope that some small percentage of recipients will take the bait. appeared first on IBM Blog. Phishing is the most common cybercrime attack vector , or method; 300,479 phishing attacks were reported to the FBI in 2022. Spear phishing is targeted phishing.

Accounting 107

Accounting Research Engineering Analytics 107

Groove Technology

JUNE 4, 2023

With o u r optimized on-boar di ng p rocess , o ur cu stomers can q uickl y start the project s to s u stain their competiti ve advan tage i n the market , and ens u re busines s continuity. This deep-rooted experience allows us to build scalable, efficient, and robust web applications using Node.js

Service 130

Service Sourcing Research Efficiency 130