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Outsourcing vs. managed services: how to select the right service for your business needs

TTEC

Outsourcing and managed services are appealing options for many companies at a time when workforces are stretched thin. Although managed services and outsourcing both involve hiring a partner organisation, they encompass different levels of work. What are managed services? But don’t be fooled—these terms aren’t interchangeable.

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Why NodeJS is a popular choice for web development services

Groove Technology

In this article, let us show you the power of Node.JS Ask for references: Ask for references from past clients to get an idea of the company’s work culture, communication skills, and project management. This deep-rooted experience allows us to build scalable, efficient, and robust web applications using Node.js

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Business intelligence vs. predictive analytics: Get smart about data-driven decisions

TTEC

By analyzing current call patterns, along with data from past periods and economic factors, predictive analytics can help by using regression models to predict how much call volume a contact centre should expect on a particular time of day or week. This insight can help managers determine how many associates they’ll need to ramp up or down.

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Customer experience vs. customer relationship vs. customer success: Why your brand needs all 3

TTEC

Customer success is about how brands recover from fumbles, how they listen to customers and identify areas for improvement in those moments. Don’t make the mistake of only authorizing supervisors and managers to “wow” customers. No brand is perfect, and missteps are bound to happen. In essence, it’s brand defense at scale.

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Akorbi Appoints Lara Daly Chief Revenue Officer

Akorbi

Using a customer-centric approach for Language Service Providers (LSPs) and applying a laser-like focus on growth, Lara has led sales and strategic account management for Bowne Global Solutions, Lionbridge and Moravia prior to its acquisition by RWS. Follow us on Facebook , Twitter , LinkedIn and Instagram. # # # .

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Intelligent automation vs. RPA: How to avoid key mistakes

TTEC

RPA do’s: Apply RPA to simple workflows that can be laid out step-by-step and do not need constant human intervention such as invoice processing, claims management, and fraud detection. To learn more about intelligent automation and RPA. RPA don’ts: Do not rush AI technology.

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5 CX lessons we learned from virtual reality

TTEC

Steve Brennen, eBay Australia’s Senior Director of Marketing and Retail Innovation, opened up about launching the world’s first VR department store. The virtual storefront used a VR headset to browse a simulated storefront with product information, price and inventory. Here’s why this entrepreneur is excited about CX.

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