Everest Group

DECEMBER 30, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. Customer Data Platform – The Torchbearer of the Personalization at Scale Movement. Our Thinking. Learn More.

Management 52

Management Service Research Outsourcing 52

Everest Group

DECEMBER 30, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. Customer Data Platform – The Torchbearer of the Personalization at Scale Movement. Our Thinking. Learn More.

Management 52

Management Service Research Outsourcing 52

Raya Contact Center

OCTOBER 3, 2021

RCX is proud to announce that the RAYA CXers shined at the Contact Center World (CCW) 16 th Annual EMEA awards on September 30 th. In addition, RCX was awarded in two corporate categories, which were Best in Customer Service and Best Home/Remote Agent Program, presented by Maggi Dewedar, Director of Support Functions. About Raya CX.

Business Process Outsourcing 98

Business Process Outsourcing BPO Customer Support Outsourcing 98

Everest Group

SEPTEMBER 13, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. How are Leading Organizations Delivering Exceptional Customer Experience? Our Thinking. Learn More.

Management 52

Management Service Research Analytics 52

Perficient Digital Transformation

AUGUST 4, 2023

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. These scenarios include enterprise transformation, customer experience (CX) transformation, data and analytics transformation, and infrastructure and operational transformation.

Service 98

Service Right-Sizing Research Healthcare 98

Raya Contact Center

SEPTEMBER 28, 2022

RAYA CX gained a higher position in the Aspirant category in Everest Group’s 2022 Customer Experience Management (CXM) PEAK Matrix® Assessment. Securing a place in the Aspirants category of this significant EMEA assessment for the second year in a row further solidifies our place as a rising global CX provider. ” . .

Business Process Outsourcing 52

Business Process Outsourcing BPO Outsourcing Engineering 52

TTEC

JUNE 24, 2022

Image: Type: Podcast Episodes Podcast Embed Code: The CX POD - Europe · Episode 22: Realising a partner strategy and building a full ecosystem CX service partner. Invitee: Wayne Kay - Vice President, Partners & Strategic Alliances, EMEA. Check out all other CX Pod Europe podcasts here: www.ttec.com/emea/cxpod.

Service 52

Service Engineering 52

TTEC

FEBRUARY 14, 2023

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Retail 52

Retail Healthcare Government Analytics 52

Raya Contact Center

MARCH 10, 2022

RAYA CX has won the gold award for Digital Transformation Strategy at the Gulf Customer Experience Awards (GCXA) 2022. The ceremony was attended by key players of the customer experience industry in the Gulf region and worldwide. About RAYA CX.

E-Commerce 98

E-Commerce Business Process Outsourcing Retail Insurance 98

Zinnov

AUGUST 10, 2022

Founded in 2015 by Baidu veterans Guanchun Wang and Hu Yichuan, Laiye has already established itself as the leading Intelligent Automation solutions provider in China, working with marquee customers like Nike, Porsche, LVMH, Walmart, etc. across diverse industries. Verticalized Approach to Automation Use Cases.

Automation 96

Automation Robotics Process Automation Marketing Retail 96

Zinnov

AUGUST 10, 2022

Founded in 2015 by Baidu veterans Guanchun Wang and Hu Yichuan, Laiye has already established itself as the leading Intelligent Automation solutions provider in China, working with marquee customers like Nike, Porsche, LVMH, Walmart, etc. across diverse industries. Verticalized Approach to Automation Use Cases.

Automation 96

Automation Robotics Process Automation Marketing Retail 96

Raya Contact Center

FEBRUARY 24, 2022

RAYA CX has won the gold award for Digital Transformation Strategy at the Gulf Customer Experience Awards (GCXA) 2022. The ceremony was attended by key players of the customer experience industry in the Gulf region and worldwide. About RAYA CX.

E-Commerce 98

E-Commerce Business Process Outsourcing Retail Insurance 98

Perficient Digital Transformation

MAY 15, 2023

IDC Market Perspective: Experience-Led Growth, Generative AI, and Content Supply Chains This year was the first time in three years that Adobe has been able to host not only Adobe Summit in-person again, but also the Analyst Day with its partners. That makes good sense.

Marketing 110

Marketing Research Analytics Sales 110

Raya Contact Center

SEPTEMBER 16, 2021

Raya Customer Experience secured a position in Everest Group’s 2021 Customer Experience Management (CXM) PEAK Matrix® Assessment. Gaining a place in the Aspirants category of this EMEA assessment further solidifies our efforts in our transformational CX journey. About Raya CX. Email: mina_habib@rayacx.com.

Business Process Outsourcing 52

Business Process Outsourcing Customer Support Outsourcing Marketing 52

TTEC

DECEMBER 24, 2021

Joined by Alistair Niederer, Head of EMEA at TTEC, the two discuss topics with host Mark Hillary such as pro-active CX investments, work at home, hybrid operating models, technology adoption, plus what to look out for in 2022. Alistair Niederer, Head of EMEA, TTEC. Invitees: Peter Ryan, Principal Analyst, Ryan Strategic Advisory.

Advisory 52

Advisory Analytics Engineering 52

TTEC

JUNE 10, 2022

Image: Type: Podcast Episodes Podcast Embed Code: The CX POD - Europe · Episode #21: CXaaS Delivers A Potent Mix Of Talent, Transformation, And Technology HTML Override Type: Content Enable Social: Tags: Customer Experience Strategy Topics: Customer Experience Strategy Digital Transformation Consulting.

Sales 52

Sales Engineering Marketing 52

TTEC

APRIL 12, 2022

Digital transformation, automation, and self-service, using smart speakers and search engines are all changing the customer journey and the role of agents working in customer service; a customer will often search their phone for help before ever calling a customer care number.

Engineering 52

Engineering Research Customer Service Automation 52

TTEC

OCTOBER 6, 2021

Invitees: Moira Clark, Director of The Henley Centre for Customer Management. Show Notes: Want more thought leadership and executive insight on the latest customer and CX industry issues? Check out all other CX Pod Europe podcasts here: www.ttec.com/emea/cxpod. Host: Mark Hillary – CX Analyst & Author.

Sourcing 64

Sourcing Engineering Research Management 64

Perficient Digital Transformation

MARCH 28, 2023

Swift adoption of the “digital oilfield” and other transformational efforts requires an IT solutions partner with deep industry knowledge and custom strategies built with the goals of oil and gas companies. Learn more about Perficient’s oil and gas strategy and technology solutions.

Advisory 64

Advisory Reduced Costs Out-Tasking Research 64

TTEC

SEPTEMBER 9, 2021

Our host Mark Hillary interviews one of the speakers for the events, Jo Causon, CEO of the Institute of Customer Service. Jo looks at understanding customer behaviours, attitudes and emotions, how the CX landscape has changed and much more – check it out! Invitees: Jo Causon, CEO of the Institute of Customer Service.

Analytics 52

Analytics Engineering Customer Service Sourcing 52

Raya Contact Center

SEPTEMBER 6, 2021

Raya CX has been an established outsourced CX provider serving EMEA for the past 20 years. Raya Customer Experience (RCX) offers outsourced customer support to clients in the Middle East, Africa, Europe, and recently North America through Work-At-Home and offshored delivery. I’m delighted to welcome Sam Hanna to the team.

E-Commerce 52

E-Commerce Business Process Outsourcing Offshoring Customer Support 52

Perficient Digital Transformation

NOVEMBER 12, 2021

At its core, patient-centricity requires embedding the patient experience their insights into initiatives. Actions speak louder than words, and pharma must dedicate more extensive resources to reviewing the patient experience. Many examples show how pharma companies are leveraging digital to focus on patient-centricity.

Pharmaceuticals 69

Pharmaceuticals Research Healthcare Collaborations 69

Zinnov

MARCH 3, 2024

As the Intelligent Automation (IA) sector experiences rapid growth, the Private Equity (PE) landscape is ripe for investment, offering a unique blend of technological innovation and market potential. Tech-focused buyout funds underperformed for the second consecutive year, and VC lagged buyout strategies for the first time since 2017.

Automation 98

Automation Healthcare Robotics Process Automation Retail 98

Hyland

JUNE 2, 2022

What you need to know: Organizational resilience is table stakes these days, and Tim Hood , Hyland’s VP of EMEA and APAC, details for Enterprise Talk how many businesses are turning to hyperautomation to build that resilience and, in some cases, overcome the ongoing hiring crisis. Transforming the tech workforce. Or do we take them to work?”

Insurance 52

Insurance Out-Tasking Managed Services Government 52

Infosys Consulting

FEBRUARY 10, 2023

In Part 3, Mick Burn and Stanislava Stoyanova explain how this shift will affect HR strategy and why betting on people is essential for success. It requires them to innovate and drive a future-fit HR strategy, acting as key enablers to successful business evolution and growth.

Call Center 52

Call Center Flexibility Efficiency Collaborations 52

Hyland

NOVEMBER 1, 2022

What you need to know: Technological ingenuity and perseverance shown in the early days of the pandemic are now finding their way into workflows, wrote Tim Hood , Hyland’s vice president of EMEA and APAC, for Digitalization World. > Read it all: Monolithic platforms — A big block on progress. Supply chain resilience.

Robotics Process Automation 81

Robotics Process Automation Healthcare Automation Out-Tasking 81

Perficient Digital Transformation

APRIL 3, 2023

Congratulations on your decision to personalize the service and support interactions you have with your customers. Customers expect it, and there are measurable benefits. McKinsey reports that personalization delivers a positive customer experience generally yielding 20% higher customer satisfaction rates.

Customer Service 52

Customer Service Sourcing Software Service 52

SIG Speaks

JANUARY 4, 2024

There are 3 pillars of sustainable strategy – environmental, social, and economic. First, let’s start with the definition of sustainability. It’s avoidance of the depletion of natural resources in order to maintain an ecological balance. It’s a long run. Companies should search for cost savings in innovations (e.g., For the last 2.5

Strategic Sourcing 40

Strategic Sourcing Sourcing Engineering Outsourcing 40

Immedus

SEPTEMBER 14, 2021

In APAC and North America, the highest number of employees served per payroll FTE at about 1,100:1, while LATAM and EMEA average about 320:1. In turn, this can mean a better working relationship with these other areas for your team and improved performance with better alignment of goals and strategies. Managing a payroll team.

Payroll 104

Payroll Management Research Accounting 104

Everest Group

MAY 10, 2022

Africa has been part of the sourcing strategy of numerous Information Technology (IT) and BPS leaders in the Europe, Middle East, and Africa (EMEA) region for quite some time. It has significant IT services delivery in addition to inbound/outbound customer services. Emerging delivery locations in Africa.

Service 52

Service Third Party Outsourcing Government Regulations 52

Zinnov

MARCH 3, 2024

As the Intelligent Automation (IA) sector experiences rapid growth, the Private Equity (PE) landscape is ripe for investment, offering a unique blend of technological innovation and market potential. Tech-focused buyout funds underperformed for the second consecutive year, and VC lagged buyout strategies for the first time since 2017.

Automation 52

Automation Healthcare Robotics Process Automation Retail 52

Perficient Digital Transformation

APRIL 14, 2023

With the event on pause for the past two years, aside from our virtual panels, it was a consensus amongst our panelists and a shared sentiment across attendees that it was such a treat to be able to be in person with coworkers, customers, and partners alike. Marketing is having to re-engineer to meet customers where they are.

Global Alliances 64

Global Alliances Healthcare Collaborations Right-Sizing 64

Perficient Digital Transformation

APRIL 26, 2023

Sitecore’s first DX event took place in London, attracting customers and partners from all of Europe. Unlike Symposium, these events take place over a single day, with more of a focus on customers, as attendance for partners was limited based on sponsorship and relationships with attending customers.

Marketing 64

Marketing Engineering Sourcing Automation 64

Capgemini

FEBRUARY 16, 2023

In our opinion, however, this represents a gap in corporate strategy that needs to be plugged. AppExchange is the leading enterprise cloud marketplace to help extend Salesforce – and customers can find proven apps and experts to quickly solve their business challenges.

Collaborations 52

Collaborations Marketing Business Development Software 52