Raya Contact Center

NOVEMBER 26, 2023

Recognized for the 3rd consecutive year and one of only 3 chosen star performers in EMEA. Cairo, Egypt – November 27, 2023 – RAYA CX, a subsidiary of RAYA Holding for Financial Investments, has risen to the Major Contender category in Everest Group’s CXM PEAK Matrix® EMEA 2023.

Business Process Outsourcing 82

Business Process Outsourcing Customer Support Efficiency Marketing 82

Raya Contact Center

SEPTEMBER 28, 2022

Securing a place in the Aspirants category of this significant EMEA assessment for the second year in a row further solidifies our place as a rising global CX provider. “This has helped identify RAYA CX as an Aspirant on Everest Group’s Customer Experience Management (CXM) in EMEA – PEAK Matrix® Assessment 2022.”

Business Process Outsourcing 98

Business Process Outsourcing BPO Outsourcing Engineering 98

Perficient Digital Transformation

MAY 30, 2023

Adobe Summit EMEA 2023 kicks off next week on Thursday, June 8 in London and we’re excited to be there, back in person for the first time since 2019. We’ll hear from women who are leaders in their industries, connect with peers, and enjoy a proper English breakfast.

Analytics 59

Analytics 59

ScaleHub

MAY 10, 2023

ScaleHub is thrilled to welcome Alban Roussy as the new Business Development Manager (BDM) for the EMEA Sales Team. Though originally from France, Alban is currently based in Madrid, a perfect … Meet ScaleHub’s new Business Development Manager EMEA: Alban Roussy Read More »

Business Development 52

Business Development Management Sales Software 52

Everest Group

OCTOBER 13, 2022

Register for the EMEA webinar on Oct 13. EMEA: Thursday, October 13, 2022, at 2:00 pm CST, 3:00 pm EST, 7:00 pm GMT. VP Operations & Staffing Partnerships, EMEA, Beeline. Register for the EMEA webinar on Oct 13. Accelerate labor engagement cycle times. Increase innovation and productivity. Bronwen Fitzroy-Ezzy.

Management 52

Management Sourcing Sales Service 52

Everest Group

SEPTEMBER 13, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

Management 64

Management Service Research Analytics 64

ScaleHub

JUNE 23, 2023

His impressive track record and extensive knowledge make him a valuable asset to our growing team in his role as Director … Antonello Salamone joins the EMEA team as Director of Strategic Accounts Read More »

Accounting 52

Accounting Marketing 52

Everest Group

DECEMBER 30, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

Management 52

Management Service Research Outsourcing 52

Everest Group

DECEMBER 30, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

Management 52

Management Service Research Outsourcing 52

Forrester Digital Transformation

MARCH 27, 2023

Tell Us About Yourself! After finishing my master’s degree in commercial sciences, I started in the graduate program of the biggest Dutch telecommunication provider of the Netherlands.

Cybersecurity 130

Cybersecurity 130

Everest Group

SEPTEMBER 13, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

Management 52

Management Service Research Analytics 52

Raya Contact Center

SEPTEMBER 28, 2022

Securing a place in the Aspirants category of this significant EMEA assessment for the second year in a row further solidifies our place as a rising global CX provider. “This has helped identify RAYA CX as an Aspirant on Everest Group’s Customer Experience Management (CXM) in EMEA – PEAK Matrix® Assessment 2022.”

Business Process Outsourcing 52

Business Process Outsourcing BPO Outsourcing Engineering 52

ScaleHub

JANUARY 12, 2022

ScaleHub is excited to announce the newest addition to our team, as Susanne Richter-Wills steps into the role of Vice President Sales for Europe, the Middle East, and Africa (EMEA). Susanne brings her substantial knowledge of the BPO market as she assumes oversight of all sales activities in the EMEA region. New business development.

Sales 52

Sales BPO Insurance Banking 52

Everest Group

OCTOBER 21, 2021

Join our fast-growth global research firm to support our continued expansion into EMEA. You’ll be responsible for building a robust marketing presence in UK/EMEA, building brand awareness, industry relationships, and successful programs. Key Responsibilities.

Marketing 40

Marketing Research Sales Sourcing 40

Everest Group

MAY 13, 2022

LEARN MORE ABOUT Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment 2022 – Global and EMEA. Our Latest Thinking. Market Insights™ Trust & Safety Services Category Overview. Learn More. Market Insights™ Increasing Regulatory Oversight is Driving Pressure on Content Moderation.

Outsourcing 52

Outsourcing Service Marketing 52

Raya Contact Center

SEPTEMBER 16, 2021

Gaining a place in the Aspirants category of this EMEA assessment further solidifies our efforts in our transformational CX journey. Ahmed Refky, CEO, Raya CX said, “We are certainly happy with Everest Group’s recognition in the EMEA CXM PEAK Matrix®, as it’s a good translation to our stepped-up ambitions for growth.

Business Process Outsourcing 52

Business Process Outsourcing Customer Support Outsourcing Marketing 52

Forrester Digital Transformation

JULY 21, 2022

B2B organisations face a range of macroeconomic uncertainties as they head into the second half of 2022 that pose risk to growth and profitability objectives. While you may not have control over these changing conditions, you can determine your own path through them to ensure that you thrive rather than just survive.

Sales 130

Sales Service 130

Forrester Digital Transformation

OCTOBER 21, 2022

Congratulations to Enel as the EMEA region winner for Forrester’s inaugural Technology Strategy Impact award.

Research 130

Research Information Technology Design 130

Forrester Digital Transformation

MARCH 30, 2023

Webhelp is a well-established player in the contact center outsourcing space (especially in EMEA) and will provide Concentrix with the global coverage they’ve long lacked. […] Yesterday, Concentrix announced that they’re entering into negotiations to acquire Webhelp for $4.8B with the transaction expected to close by end of year.

Contact Center Outsourcing 130

Contact Center Outsourcing Outsourcing Customer Service Service 130

Hyland

SEPTEMBER 27, 2021

... The post Hyland Summit | EMEA 2021: Register today to find hidden treasures in your tech stack <span style='display: block;font-size: 55em;line-height: 1.3em;font-weight: 100;;'>Drive success in 2022 and beyond — Hyland is here to help you achieve your goals</span> appeared first on The Hyland Blog.

52

52

Forrester Digital Transformation

AUGUST 15, 2022

After two long years of virtual, we are getting ready to deliver Forrester’s B2B Summit EMEA in a hybrid format. It will be exciting to join hundreds of customers on October 11–12, 2022 as we uncover endless possibilities to drive measurable impact.

Marketing 26

Marketing 26

Forrester Digital Transformation

AUGUST 19, 2022

Forrester’s B2B Summit EMEA returns as a hybrid event this year, offering demand and account-based marketers the opportunity to attend in-person or virtually while also having access to all of the great content on-demand for 90 days post-event. There are over 30 sessions for B2B sales and marketing leaders to choose from.

Marketing 26

Marketing Accounting Sales Research 26

Everest Group

OCTOBER 11, 2023

As the market has seen an uptick in regional consolidation in the past few years, we have included regional cuts for EMEA and APAC in the report to help enterprises in their regional sourcing decisions. In addition, the report includes sourcing considerations for enterprises that highlight the providers’ key strengths and limitations.

Payroll 104

Payroll Sourcing Marketing Flexibility 104

Forrester Digital Transformation

SEPTEMBER 8, 2022

Marketing Operations professionals have a tremendous opportunity coming up to drive their strategic impact by attending Forrester B2B Summit EMEA. With a dedicated Operations track, this year’s Summit offers content for beginners looking to learn the ropes all the way to established leaders who are transforming their organisations.

Marketing 26

Marketing Research 26

Raya Contact Center

MARCH 14, 2023

Aboulezz has over 20+ years of experience in customer excellence operations and has led multiple teams across various functions and locations across the globe including North America and EMEA.

BPO 81

BPO Management 81

Raya Contact Center

MARCH 15, 2023

Aboulezz has over 20+ years of experience in customer excellence operations and has led multiple teams across various functions and locations across the globe including North America and EMEA.

BPO 76

BPO Management 76

Raya Contact Center

OCTOBER 3, 2021

RCX is proud to announce that the RAYA CXers shined at the Contact Center World (CCW) 16 th Annual EMEA awards on September 30 th. Every role has contributed to this achievement, and our efforts in this difficult year have been recognized through the CCW EMEA awards. About Raya CX.

Business Process Outsourcing 98

Business Process Outsourcing BPO Customer Support Outsourcing 98

Everest Group

JUNE 7, 2023

Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we analyze the dynamics of the RPO provider landscape and assess 49 RPO providers featured on Everest Group’s RPO PEAK Matrix® 2023 – Global, North America, EMEA, and Asia Pacific.

Outsourcing 52

Outsourcing Service Global Business Services Shared Services 52

Zinnov

MARCH 22, 2024

Leadership Traits That Drive Excellence with Rick Crandall, Chairman, CEO, Donnelley Financial The Power of The Brain In The Autonomous Enterprise with Alan Trefler, Founder And CEO, Pegasystems AI For The Planet, People, And Profit with James E Heppelmann, CEO, PTC Smart Hospitals: The Future of Augmented Healthcare with Hema Purohit, CTO – EMEA, (..)

Healthcare 52

Healthcare Analytics 52

Raya Contact Center

MARCH 14, 2023

We’re thrilled with 2022’s solid results as they’re a testament to the success of our #CX strategy, digital transformation journey, and our team’s dedication across EMEA! RAYA CX’s FY 2022 earnings report has been published with noticeable year-on-year growth across all figures, specifically a 54% increase in revenue, a 28.3%

76

76

Everest Group

SEPTEMBER 6, 2023

In this report, we share the: Customer Experience Management (CXM) PEAK Matrix® Assessment 2023 – Global Customer Experience Management (CXM) PEAK Matrix® Assessment 2023 – Americas Customer Experience Management (CXM) PEAK Matrix® Assessment 2023 – EMEA Customer Experience Management (CXM) PEAK Matrix® Assessment 2023 – APAC Strengths and limitations (..)

Management 64

Management Service Outsourcing Marketing 64

Everest Group

SEPTEMBER 30, 2022

The Customer Experience Management (CXM) market in EMEA is booming due to increased demand for outsourcing, as enterprises look to improve the customer experience, balance risk, and save money. LINKEDIN LIVE. Who is Leading Customer Experience Management (CXM) Services in Europe? September 29, 2022 |. 10:00 CDT | 11:00 AM EDT.

Robotics Process Automation 52

Robotics Process Automation Contact Center Outsourcing Management Service 52

Everest Group

MAY 11, 2023

Rohitashwa Aggarwal Partner | Everest Group Tom Olavi Bangemann Managing Director | ABSL DACH Antonio Calco Labruzzo Global Head of HR, GREFP and Takeda Business Solutions Edyta Wojtkiewicz Head of EMEA GFS | AstraZeneca Jacek Przybylski Senior Director, CXC EMEA | Cisco REGISTER ON LINKEDIN

Global Business Services 52

Global Business Services Customer Service Software Marketing 52

TTEC

DECEMBER 24, 2021

Joined by Alistair Niederer, Head of EMEA at TTEC, the two discuss topics with host Mark Hillary such as pro-active CX investments, work at home, hybrid operating models, technology adoption, plus what to look out for in 2022. Alistair Niederer, Head of EMEA, TTEC. Host: Mark Hillary - CX Analyst & Author.

Advisory 52

Advisory Analytics Engineering 52

Raya Contact Center

DECEMBER 4, 2023

Insightful Reflections from David Rickard, Partner at Everest Group, as RAYA CX is recognized as a Major Contender and Star Performer in Everest Group’s 2023 #CXM PEAK Matrix® EMEA assessment. In the EMEA region, it is known for its proactive problem-solving, pricing structure, operational efficiency, and relational management.

Efficiency 40

Efficiency Management Marketing Service 40

Everest Group

FEBRUARY 24, 2022

So, what does that mean for the global talent pool, and how can organizations in the EMEA region plan for the talent of tomorrow? Africa’s population is now approaching four times that of North America and Europe and will soon have more workers entering the workforce than India.

98

98

TTEC

JUNE 24, 2022

Invitee: Wayne Kay - Vice President, Partners & Strategic Alliances, EMEA. Check out all other CX Pod Europe podcasts here: www.ttec.com/emea/cxpod. Production/ Sound Engineer: Alex Diaz - th3cult.co.uk. Show Notes: Want more thought leadership and executive insight on the latest customer and CX industry issues?

Service 52

Service Engineering 52