Sat.Jul 08, 2023 - Fri.Jul 14, 2023

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How to Manage Outsourced Teams: Best Practices and Tips

Magellan Solutions

Effective outsourced team management strategies are essential for businesses operating nowadays. Outsourced team success depends on transparent and collaborative management. Businesses can increase efficiency and teamwork by using best practices and ideas. It also addresses the difficulties of diverse and remote teams. Effective management encompasses defined roles and clear communication.

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Four Pillars of Trade Compliance Management

The Global Small Business Blog

©iStock/Blue Planet Studio Trade compliance management includes staying up to date on any import and export regulations that could impact your supply lines. This is a full-time responsibility and should be taken seriously, which is now evidenced in recent efforts to thwart “forced labor” in China. The four pillars of trade compliance are: Due diligence Reasonable care Supervision and control Proactive engagement The bottom line: Trade compliance management is growing and is growing in importance

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Offshoring for digital transformation: 6 ways it reshapes businesses

The Scalers

Offshoring. It’s agile. It’s transformative. And it can revolutionalise your business in today’s fourth industrial revolution. In fact, 93% of organisations have adopted or are ready to adopt a digital-first business strategy to stay competitive. Most utilise offshoring for its cost-effectiveness and access to global talent expertise. But that’s not all.

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Championing the Championship: Outsourced Customer Care for a National Sports Association [A Case Study]

Blue Ocean

Every year, this national sports association holds their annual pro championships. However, along with everything else in the world, the pandemic forced them to cancel the 2020 event. In 2021, the championship went forward but with many restrictions. By 2022, fans were starved for action. As a result, record numbers of attendees and, consequently, record-high inbound customer service volume were projected for the 2022 championships.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Real Insights to Future Business Performance Requires Performance Intelligence Solutions

Perficient Digital Transformation

Without insights into future performance, businesses risk stagnation or failure. In today’s competitive global markets, businesses must understand current profitability, predict financial performance, and model scenarios aimed at optimizing future growth and performance. Gaining Insight with AI While baseline financials quantify profitability, they often do not provide key insights into what is driving sales, margin, and income.

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ESG essential to BPO competitiveness

Intelligent Sourcing

Today’s commercial reality is much different than even a few short years ago. In 2023, consumers and employees place a greater emphasis on the type of organization they buy from and work for. The concept of Environmental, Social and Governance, otherwise known as ESG, should not be ignored by any business executive, no matter the […] The post ESG essential to BPO competitiveness appeared first on Intelligent Sourcing.

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Transparent BPO Appoints Jon Williams As VP of Jamaica Operations

Transparent BPO Outsourcing

BPO industry veteran will be in charge of Jamaican operations and will oversee the finalization of the facility expansion. Rockville, MD, July 13, 2023 – Jonathan Williams is transitioning roles inside Transparent BPO, a global contact center and business process outsourcer, as Vice President of Operations of our Jamaica geo. Williams has been with Transparent […] The post Transparent BPO Appoints Jon Williams As VP of Jamaica Operations appeared first on Transparent BPO.

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Enhancing Customer Experience through BPO: Best Practices for SMEs

Magellan Solutions

In today’s competitive business landscape, excellent customer experiences are crucial for small and medium enterprises (SMEs) to succeed. Embracing customer experience outsourcing strategies is a game-changer for maximizing customer engagement. SMEs must prioritize customer satisfaction and loyalty to have an edge. Maximize the full potential of your SME by mastering the art of customer experience.

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Can You Unsend An Email In Outlook ?

31 West

You send an email only to realize later that you have missed important information. We all have been there. Outlook email offers a host of advanced features, including advanced security, and the option to recall a message. Fortunately, the recall option allows you to unsend a message or replace it if you discover an error in the email. The feature comes in handy for those who forward a private email to all by hitting the “Reply All” button.

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High-Ticket E-Commerce Items Continue to Grow

The Global Small Business Blog

©iStock/peterschreiber.media E-commerce growth continues, with diamonds, and even homes among its offerings, which has reached 6.3 trillion by the first quarter of 2023. Technology has made it easy to shop for anything, anywhere – recall the days when selling 20-lb. bags of pet food online seemed far-fetched, not to mention diamonds and other expensive items including big brands like Gucci and Prada that are easy to ship but expensive to buy.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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5 Trends to Look Out for in the Banking Business

Redial

Is no news that the banking and finance industry ae facing some constant needs to adapt and continue to offer modern solutions. And will continue to do it. Driven by technological advancements, changing customer expectations, and regulatory developments which are only a few of the biggest elements to consider. Staying ahead of the curve is crucial for banks and financial institutions to remain competitive, as clients, rightfully so, don’t forgive bad experiences, especially in terms of the

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Payments IT Services PEAK Matrix® Assessment 2023

Everest Group

Payments IT Services PEAK Matrix® Assessment The payments landscape is changing rapidly. Today, consumers have more payment options than ever before. This is primarily due to the unprecedented rise of FinTechs, PayTechs, and neo-banks, which introduce faster, innovative, and convenient transaction methods such as Buy Now Pay Later (BNPL), digital wallets, Request to Pay (R2P), embedded payments, and digital currencies.

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How To Share Calendars In Outlook?

31 West

Outlook calendar can be integrated with email and contacts, allowing people to keep up-to-date with their schedules. The calendar can also be shared with the team members so they can know your upcoming meetings, events, and other programs. You can create appointments and events in the Outlook calendar. You can also set reminders to get notifications for every upcoming meeting or an important event.

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Today in Global Small Business: What American Women Should Wear in the Middle East

The Global Small Business Blog

©iStock/Rawpixel What's affecting me, my clients, my colleagues and other global small business owners: What American women should wear in the Middle East. Spill is a new black-owned Twitter alternative. Threads is a new Meta-owned Twitter alternative. Quote of the week: "When you learn something from people, or from a culture, you accept it as a gift, and it is your lifelong commitment to preserve it and build on it." – Yo-Yo Ma Balancing HR global culture with local cultural differences.

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The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

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5 reasons why Singapore is an innovation hub

Airswift

Singapore: a global hub for digital innovation and tech start-ups ingapore is a magnet for visionaries and businesses looking for an innovation hub in the Asia Pacific. The nation attracts world-class, international organisations to its shores. Its formidable success is because technology is as enshrined within its constitution as multiculturalism. A growing pool of highly skilled talent, solid government support schemes and advanced IT infrastructure make up the triumvirate behind Singapore’s g

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Perficient Recognized by Sitecore for Excellence in Business Impact

Perficient Digital Transformation

Each year, Sitecore recognizes the achievements of their most deserving partners through the Sitecore Global Partner Awards. Today, we’re proud to announce Sitecore has recognized Perficient with a 2023 Partner Award for Excellence in Business Impact. The award recognizes Perficient for driving business impact and value for many of our shared customers.

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Advantages of Running Your IT Service Management and IT Operations Management on a Single Platform

V-Soft Consulting

Businesses today are increasingly dependent on their IT infrastructure to drive efficiency and foster business growth. To effectively manage IT services and operations, many companies are adopting IT Service Management (ITSM) and IT Operations Management (ITOM) solutions. While these two functions can be handled separately, there are significant advantages to running them on a single platform.

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The Environmental Impact of Small Businesses, Especially New York's Pizzerias

The Global Small Business Blog

©iStock/SerafinoMozzo On June 25, 2023, the New York Post uploaded a controversial article on the potential impacts of Department of Environmental Protection's (DEP’s) new rules on New York City’s pizzerias , suggesting that the newly drafted regulation is designated to solely tackle climate change. The article goes on to say that the DEP regulation targets coal-fired and wood-fired ovens, categorizing them as the main culprits of the city’s air pollution.

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Building A Superstar Global Workforce: What We Aren’t Talking About Enough

Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

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A guide to the Malaysia Employment Pass work permit scheme

Airswift

Source: zorazhuang/iStock Unsurprisingly, organisations are keen to expand their business operations to Malaysia. As one of Asia’s top business hubs, it is a developed economy with rapidly improving skills, technology and advancing infrastructure.

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Future of Web Research Services and Its Impact on Businesses

Offshore India Data Entry

We all are living in a digital world that is highly dynamic. So businesses, whether it is small or large requires to know about these changes, to stay ahead in their respective domains. Even though the web is a pool of information that we can dig through to find relevant information for businesses, it is a time-consuming process. Business entities can tackle this situation by handing over the web research task to some web research service providers who are popular in this field.

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AI Tools To Streamline Lead Generation

Magellan Solutions

Are you planning to embrace AI tools to streamline your lead-generation strategies? Lead generation is a crucial aspect of sales and marketing. This process involves nurturing prospects through social media marketing, gamification, whitepapers, online courses, or other lead generation strategies. All these allow you to entice your customers to choose your business over your competitors.

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Theoretical Models Part 6 –Understanding the Social Identity and Cultural Affirmation Model

Perficient Digital Transformation

In the realm of disability studies, the Social Identity and Cultural Affirmation Model of Disability has gained recognition as a powerful framework that acknowledges the significance of social and cultural factors in shaping the experiences of individuals with disabilities. This model recognizes disability as a social construct influenced by identity, culture, and societal attitudes.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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A guide to Malaysian tax for expats

Airswift

Source: Zai Di/Shutterstock Malaysia is one of Asia's most prominent business hubs. It ranks 35th largest globally and the third largest Southeast Asian economy. Malaysia's oil and gas industry is one of the world's most competitive, and with that in mind, it's no surprise that so many businesses are expanding their operations there. But to mobilise staff to the country, there are essential Malaysian income tax laws to get to grips with.

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Hackett Research: Inflation, Geopolitical Unrest, Other Factors Drive Up Operational Costs of Finance for the First Time in Decades

The Hackett Group

Miami, FL — July 13, 2023 — For the first time in decades, most finance organizations experienced a significant increase in operating costs in 2023, driven by inflationary pressures, geopolitical unrest and other uncertainty factors, according to new research from The Hackett Group , Inc. (NASDAQ: HCKT). During this same period, Digital World Class ® finance organizations were highly resilient and managed to reduce costs to nearly half that of their peers while delivering dramatic improvements i

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Driving Business Growth through AI in Outsourcing

Magellan Solutions

AI-powered outsourcing solutions have become crucial for driving growth and shaping traditional outsourcing processes. Utilizing artificial intelligence (AI) in outsourcing has become a game-changer for businesses as technology develops. It enables enterprises to improve efficiency, make data-driven decisions, and allocate resources. Companies can step up their game by adopting AI in outsourcing.

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How ServiceNow ITOM Visibility Helps Businesses Improve Efficiency

V-Soft Consulting

In today's fast-paced business environment, organizations heavily rely on their IT infrastructure to drive productivity and deliver seamless services. However, managing and maintaining an efficient IT environment can be complex, especially as technology landscapes become more complex. That's where ServiceNow IT Operations Management (ITOM) comes into play.

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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An expat’s guide to the Indonesian tax system

Airswift

With its rich cultural landscape and international population, Indonesia has become a prominent location for expats seeking new opportunities. However, due to the unfamiliarity of Indonesian law and its regulations, an ongoing cause for confusion is the tax obligations for non-locals.

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Some Career Tips Never Get Old, Especially These

Eclaro

It’s never too early to work on developing skills that will help you in the workplace (it’s never too late, either, but that’s a story for another day). That’s a notion we deeply support here at Eclaro, through Eclaro Academy and other efforts, and it’s also an idea that proved strong enough to inspire the United Nations General Assembly to declare July 15 as World Youth Skills Day, to “celebrate the strategic importance of equipping young people with skills for employment, decent work and entre

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Ready for the Next Wave of Digital Transformation?

Zinnov

In this episode, Paul sits down with Pari Natarajan to discuss digital transformation 2.0. Pari shares how companies can use digital transformation to their advantage to gain a competitive edge, and potential ethical concerns with new technologies like generative AI.

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ServiceNow Introduces New Generative AI Solutions for Faster Workflow Automation

V-Soft Consulting

ServiceNow is a leading digital workflow platform that has been transforming the way businesses operate across the world. With ServiceNow, businesses have witnessed improvements in their efficiency, productivity, and overall workflow. Recently, ServiceNow has announced the introduction of its generative AI capabilities for the Now platform: Now Assist for Virtual Agent and ServiceNow Generative AI Controller.

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A Deep Dive Into Supply Chain Strategy: Why Yours Isn't Working

Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is the Founder and CEO of MatterProviders, and a supply chain professional of over 30 years. Fortunately, she's here to walk you through the future of supply chain strategy and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new, innovative supply chain design in this post-pandemic era of economic uncertainty.