Talent Management Strategy
JUNE 10, 2021
I’ve seen some hot discussions between recruiters around terminology and data used in the career coaching sector. The one that makes temperatures rise is the phrase “the hidden job market.” As someone who sits on both sides of the table, I have sat back in reflection mode monitoring what has been going on. I’ve also… The post Is it time to rename the hidden job market?
Future of Digital Sourcing Nearshoring
JUNE 8, 2021
Could Puerto Rico Become the Next Big Tech Haven? Related news: Are You Getting the Most Out of Your Nearshore Digital Transformation Partner? During the 2006 economic downturn in Puerto Rico, many jobs were lost and people left the island. Fast forward to 2017 when Hurricane Maria made the problem even worse. People left the island in masses; and many didn’t come back.
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Offshore India Data Entry
JUNE 9, 2021
For portrait photographers, portrait photo editing is the main part of their workflow. Shooting out a picture takes only seconds, while the editing part of it takes a lot of time. Shooting and editing have a relation to each other. A better form of shooting would save a lot of time required in editing. Tools of photoshop cannot fix all the problems in the images.
AS White Global
JUNE 8, 2021
Our colleague Vanessa Kerk from ASW Malaysia has had a very interesting life working and traveling so far. We sat down with her and talked about her settling down with ASW and what her life’s like now working for a financial planning client. . Hi, can you tell us a bit about yourself? . Hi, I’m Vanessa! I grew up in a small town in Johor, Malaysia, where I spent the first half of my life, and where I found an early passion for photography.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
V-Soft Consulting
JUNE 8, 2021
This month we are spotlighting a key member of the V-Soft Infrastructure team. Chris Dunsmuir, an ITS Engineer, is often recognized as a top performer due to his ability to complete client and internal projects quickly and efficiently. Chris is always willing to go above and beyond, traveling frequently and working late to see a project through. We caught up with Chris to learn more about who he is, his career and what he likes to do in his free time.
IPS
JUNE 9, 2021
The business case for invoice processing software is proven and compelling. But choosing the wrong invoice processing software can undermine an otherwise solid business case.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
OpenAccess BPO
JUNE 10, 2021
MAKATI CITY, Philippines, June 08, 2021 — Multilingual call center, Open Access BPO, announced its official membership in the Contact Center Association of the Philippines (CCAP). CCAP is a non-profit organization composed of leading call centers in the Philippines. It advocates on behalf of the local outsourcing industry and supports the Philippines’ global dominance in […].
V-Soft Consulting
JUNE 8, 2021
While we are at the cusp of Industry 4.0, figuring out how artificial intelligence, robotics, the Internet of Things, big data, and machine learning are impacting businesses, technologists are heralding the arrival of the next industrial revolution or Industry 5.0 in the future. This is consistent with how industries have changed over time. Since the first industrial revolution began in the 18 th century, technology has played an important role in redefining and reinventing itself.
Career Minds
JUNE 10, 2021
The early economic impact of the COVID-19 pandemic forced many organizations to pause their merger and acquisition efforts throughout 2020. However, according to trends, many of those deals are now coming to fruition, creating a renewed focus on M&A practices for HR leaders.
Magellan Solutions
JUNE 11, 2021
Local vs. overseas transcription services. What’s the going rate for transcription services. ? For professional North American transcriptionists, expect rates of $1.50-3 USD per audio minute. For highly difficult or specialized material, this rate may increase. Rates of $1 USD per audio minute or less suggest a company is using overseas typists, even if they advertise as North America based.
Advertiser: G-P
Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.
Automation Anywhere
JUNE 11, 2021
Even the loftiest institution must think about its bottom line to operate and stay competitive. And that line can be affected by many things, including inefficient administrative processes. The average institution must deal with a flood of paperwork in the business of providing education. That’s true across functions, from HR and accounts payable and receivable to financial aid to admissions, student services, and even grading.
V-Soft Consulting
JUNE 10, 2021
Web-based membership management systems enable users to store and manage information and collaborate in real-time online. V-Soft Digital worked with a Lakeside recreation centre and developed a web-based membership management system that enables the company to plan new events with an interactive calendar, send email notifications, register new members, track attendance and facility amenity usage.
Mattsen Kumar
JUNE 11, 2021
Customer service is a dominant component of a business; it directly affects revenue, brand reputation, customer lifetime value, and future growth prospects. With the changing trends and evolving customer expectation, offering relevant customer service is a prevalent challenge. Another important factor that influences the service quality of every organization is customer service quality improvement strategies and methodologies.
Magellan Solutions
JUNE 11, 2021
Do you think that you might be overpaying your Dental Office Answering Service provider? You are not alone. Most dental answering service companies think that they have their eggs in the wrong basket as well. . Actually, one of the biggest dilemmas that starting companies dread is not getting the worth of their invested dollars to BPOs. However, this problem can be easily solved. .
Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst
Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.
Future of Digital Sourcing Outsourcing
JUNE 9, 2021
What is Tail Spend? Related news: Why Should I Maintain My Data? Just like in spend data classification, the definition of tail spend is subjective. Some organisations classify tail spend at the bottom 20% of spend, while others might set a financial level such as £100,000 or £1 million. According to CIPS, tail spend “can often be referred to as rogue spend or maverick spend, is usually small value purchases that are conducted by the organisations outside of a contract and ofte
V-Soft Consulting
JUNE 11, 2021
Are you looking for cloud-based automation to succeed in digital transformation?
Blue Ocean
JUNE 10, 2021
As we slowly emerge into recovery, the post-pandemic world looks very different and we’re seeing it with new eyes. Our social lives have shifted, our work environments have changed, and how we spend our money is also quite different. Today we look at how this last consideration applies to the way companies are investing in customer care. We took a deep look at recent data published by Ryan Strategic Advisory , surveying more than 600 contact center decision-makers.
Magellan Solutions
JUNE 10, 2021
Non-voice Outsourced Customer Support Services is reshaping the industry as we know it. That is not an understatement because it truly is making waves in the industry. In fact if you look at the statistics alone, you will see that there are desirable numbers under non-voice services. Hence, we believe that non-voice outsourced customer support services are the future of call centers, BPOs and SMEs.
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Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.
Automation Anywhere
JUNE 9, 2021
Organizations are starting to see returns on their investments in Internet of Things (IoT) initiatives. But using intelligent automation in the form of Robotic Process Automation (RPA) coupled with artificial intelligence (AI) can drive even faster and higher returns for organizations that recognize the synergies between the two technologies. The IoT is coming into its own The global IoT market is expected to grow from $2.6 billion in 2021 to $40.2 billion by 2026, at a rather astounding compou
CDS
JUNE 8, 2021
Last week we read the Wall Street Journal article, “ Spare Parts, Fix-It-Yourself Guides Hit the Market as Brands Ponder Repairability ,” and see how this law affects not only car manufacturers, but technology companies as a whole. Twenty-seven states across the U.S. have already brought up ‘right to repair’ bills in 2021. According to the consumer groups tracking the proposals, more than half of them have been voted down or dismissed.
Influx
JUNE 9, 2021
View all case studies. Ready to try Influx? Contact sales. About Michael Hyatt & Co.: Michael Hyatt & Co. is a performance coaching company helping leaders and their teams win at work and succeed at life through books, online programs, corporate training, and group coaching. The organization has been featured in the Inc. 5000 list of America’s fastest-growing companies for three years in a row with over 1 million subscribers and a growth rate exceeding 330+%.
Magellan Solutions
JUNE 10, 2021
Mobile outsourcing solutions has been a go-to strategy for SMEs that want to gain more popularity with modern consumers. Many businesses depend on mobile outsourcing solutions for their consumers. According to a recent study , 95% of American have at least 1 cellphone. Meanwhile, 85% of those people use smartphones on a daily basis. The main reason why companies develop mobile apps is for customers’ convenience.
Advertiser: ZoomInfo
In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.
Premier BPO
JUNE 8, 2021
Customer Satisfaction greatly depends upon omnichannel customer experiences, affecting the value of your organization based upon the responses received by your consumer base. Exceptional Customer Service is directly proportional to business growth and sustainability. The more effortless experiences your customers have upon interaction with you, the greater Customer Loyalty you will inspire.
CDS
JUNE 9, 2021
Oracle released its first Exadata Database Machine back in 2014 with the release of V1. Since then, there have been 13 other releases of Oracle’s engineered system. Many of these systems are now End of Service Life (EOSL). However, these are high performance and stable solutions that organizations have spent many millions of dollars acquiring and deploying for their application database needs.
Mattsen Kumar
JUNE 9, 2021
The e-commerce industry is incessantly evolving; today, players are improving and customizing their businesses to meet customers where they are. The industry has overcome the notion where “pricing & product were kings,” Today, quality experience and instant support decide the winner. E-commerce customer service practices are ever-evolving; often led by new technologies, these trends keep changing year after year.
Magellan Solutions
JUNE 10, 2021
What is covered by a vacation rental answering service. Hotels, inns, and B&Bs present unique, fun, and relaxing opportunities for guests all over the world. But the industry is anything but relaxing. These are especially the people behind the successful hospitality businesses. Excellent customer service means never allowing the concierge desk to sit empty.
Advertiser: G-P
The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.
Automation Anywhere
JUNE 8, 2021
For many customers, good service is all in their experience. It may be the only post-sale interaction they have with your company. So it had better be a good one. They want quick resolutions, rapid answers to questions, and empathy for the challenges they face. Yet, service agents must depend on using multiple—sometimes dozens of—separate applications to provide service, which can affect the experience.
Quint
JUNE 8, 2021
Team members with the highest qualifications, the smartest, the fastest,…. does that make your team high performing? In a series of simulations with the same company I facilitated recently, I analyzed the results. All teams were put into the same simulated environment. It was interesting to see 5 different teams with 5 different results. I investigated the similarities and variations, especially what made the difference, and made some interesting observations on teamwork.
https://www.hcmworks.com/blog
JUNE 8, 2021
As COVID vaccination rates increase, some businesses look to legislation mandating guidelines. Some businesses plan to transition from remote work settings in light of current vaccination statistics. With 47.3 percent of US residents and 45.2 percent of Canadians have received their first vaccine dose , businesses aspire to open their doors again. However, how viable are company vaccine mandates?
Magellan Solutions
JUNE 9, 2021
Know What Makes IP Contact Center Outsourcing Different from Old School Call Center. The Philippine BPO call center has veered away from traditional focus on outgoing and incoming voice calls. Instead now offers IP contact center outsourcing. Traditional call centers are not entirely obsolete. However, having multiple services as an international call center process provider , it is only smart to take advantage of this technology.
Speaker: Michelle Meyer, Founder and CEO of MatterProviders
Michelle Meyer is the Founder and CEO of MatterProviders, and a supply chain professional of over 30 years. Fortunately, she's here to walk you through the future of supply chain strategy and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new, innovative supply chain design in this post-pandemic era of economic uncertainty.
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