Sat.May 13, 2023 - Fri.May 19, 2023

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How to know if your company needs a call center 

Redial

Because of all the competition within markets, companies are constantly striving to meet customer expectations and deliver exceptional service. One crucial aspect of achieving customer satisfaction is effective communication. If you find yourself grappling with increasing customer queries, growing costs, or the need for streamlined processes, it may be an opportune moment to consider implementing a call center.

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The complete guide to outsourcing in finance and accounting

Microsourcing

If the business community needed reminding that 2023 is a time to tread carefully when it comes to fiscal management, the headline of the International Monetary Fund’s World Economic Outlook in April made for stark reading.

Finance 52
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Eyes in the Field: The Power of Real-Time Employee Reporting

Perillion

This article is part of our Back to Basics series, which highlights fundamental principles of environmental, health, and safety management. The series is written for EHS professionals new to this industry, as well as experienced pros who want to keep their skills fresh. When it comes to safety, hindsight is often 20/20.

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MuleSoft Developer Outsourcing: A Comprehensive Guide

Groove Technology

If you’re looking to integrate MuleSoft into your business, you may be wondering whether it’s worth outsourcing the job to a MuleSoft developer. In this article, we’ll discuss the benefits and drawbacks of outsourcing MuleSoft development, how to find the right developer for your needs, and what to expect from the outsourcing process.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Building a recession-proof enterprise using Intelligent Automation

Zinnov

Can enterprises be made recession-proof by leveraging technologies such as Intelligent Automation? The recent Zinnov survey of 250 CXOs of global enterprises reveals that Intelligent Automation (IA) is the top technology priority within enterprise digital transformation charters. IA has the capacity to reshape the way organizations conduct business, helping streamline business processes, and improve customer engagement among other business benefits.

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The Midwest (USA) Is the Gateway to the World

The Global Small Business Blog

©iStock/wellesenterprises With a globally connected location and robust industry supply chain, the Midwest, in particular Michigan, is the gateway to the world. In fact, $61.1 billion in total goods was exported from Michigan in 2022 alone. And while Michigan is home to many global corporations, the state’s small business community is actively involved in contributing to Michigan’s presence in the global market.

Marketing 217

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Understanding MuleSoft What is it and how does it work?

Groove Technology

Introduction MuleSoft is a software company that provides an integration platform for connecting applications, data, and devices. Its Anypoint Platform enables organizations to integrate their systems, services, and APIs in a flexible, scalable, and secure manner. In this article, we will explore what MuleSoft is, how it works, and why it is used. What is MuleSoft?

Sourcing 130
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What is a semiconductor?

McKinsey and Company

Semiconductors are the unsung heroes of the technology world: parts manufactured from pure elements that work behind the scenes to power and connect everything from smartphones to cars.

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Georgia Knows How to Break Into Export Markets

The Global Small Business Blog

©iStock/f11photo Twenty-seven (27) Georgia companies were honored this week (May 18, 2023) with an annual recognition for their expansion of export sales into new markets over the previous year. While some were seasoned exporters that simply found buyers for their goods or services in one additional new country, at least three of the firms sold internationally for the first time ever in 2022.

Marketing 200
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Standing On The Shoulders Of Giants For A Greater Good

Forrester Digital Transformation

In 1675 Isaac Newton was credited with bringing the phrase ‘standing on the shoulders of giants’ to modern conversations. The idea is that progress is made faster and easier by leveraging the collective thinking of all those who came before.

Marketing 130
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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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Perficient Listed as a Regional Partner for Adobe in IDC Market Perspective: Adobe Summit 2023

Perficient Digital Transformation

IDC Market Perspective: Experience-Led Growth, Generative AI, and Content Supply Chains This year was the first time in three years that Adobe has been able to host not only Adobe Summit in-person again, but also the Analyst Day with its partners. Analyst Day is an opportunity for Adobe partners to chat with research analysts and share insights on Adobe’s partner ecosystem.

Marketing 110
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Behind the Scenes of Retail's 21st Century Makeover

Future of Sourcing

With the rise of omnichannel commerce, retailers are taking a more customer-centric approach to their business operations. The now “always online” consumer demands a more personalized shopping experience extending from their mobile phone to brick-and-mortar stores. But delivering a 21st century storefront requires advanced back-end technology where effectiveness begins and ends with the quality of the retailer's product information.

Retail 98
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Create and Customize Quality Trips From A to Z From All Over the World

The Global Small Business Blog

©iStock/VV Shots Start creating and customizing quality trips from A to Z all over the world in the blink of an eye with the next generation connected-trip operator Worldia , a B2B2C connected-trip company. The Paris-based startup plans to continue its mission of “transforming the travel industry” for travel professionals and consumers, said Grégoire Pasquet, the company’s co-founder and CEO.

Marketing 194
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Accelerate Your Digital Transformation Efforts With Insights-Driven Leadership

Forrester Digital Transformation

The "reasons" that digital transformations fail are often just symptoms. Tech leaders need to connect the dots throughout user networks if digital CX transformation efforts are to succeed.

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The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

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Digital Transformation and Customer Experience

3Pillar Global

While companies claimed the “secret sauce” to winning over customers depended solely on the quality of their service or product offerings in the past, this no longer holds true. Now, a far more important success factor has emerged—delivering the best possible customer experience. With an increasingly competitive ecommerce landscape, businesses must prioritize the customer experience more than ever before.

Banking 98
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Call Center Outsourcing

Worldwide Call Centers

Seven Tips for Hiring a Call Center Supplier Making an external call center selection can be a great move for your business…or a painful mistake if done incorrectly. Therefore, here are some tips to make sure that call center outsourcing is successful for your company: 1.) Get Out In Front – Don’t wait until you need help. Your call center supplier can often setup very quickly, but give yourself a little breathing room.

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Who's Courting Who to France?

The Global Small Business Blog

©iStock/Oleksil Liskonih French President Emmanuel Macron and Tesla CEO Elon Musk will be attending the “ Choose France ” Summit, which is set to not only unveil roughly 13 billion euros of new business investments into the country but also tout France as the market of choice for expanding businesses in Europe. Meanwhile, they had a little meeting – not sure who's courting who.

Marketing 175
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Prove Your Extended Supply Chain Sustainability

Forrester Digital Transformation

Supply chain sustainability is a top priority. In Forrester’s analysis of the Fortune Global 200 companies, 61% of the surveyed enterprises have a named sustainability lead, and 51% have scope 1 and 2 carbon-neutral goals.

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Building A Superstar Global Workforce: What We Aren’t Talking About Enough

Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

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The Role of Behavior-Driven Testing in Continuous Integration and Delivery

Amzur

Outdated and inadequate testing methods hinder businesses from meeting deadlines and running over budgets due to bug-fixing costs at later stages. As software systems become more complex, traditional application testing methods may struggle with scalability and identify and address defects and issues before they impact customers. Traditionally, testing methodologies kick in after software has been coded.

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Customer Support

Worldwide Call Centers

Empowering Your Customer Support Agents When it comes to customer support, employee empowerment is defined as allowing phone agents to make fast decisions — on the spot — in favor of the customer. It is critically important for organizations to give customer support agents the power to make decisions without supervisor approval. Business and government agencies will never be leaders in customer support without the adoption of true empowerment strategies.

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Today in Global Small Business: Simple Ideas for Expanding a Business Globally

The Global Small Business Blog

©iStock/Nuthawut Somsuk What's affecting me, my clients, my colleagues and other global small business owners: Simple ideas for expanding a business globally. Going global is an adventure. Avoid these 3 mistakes when going global. Quote of the week: "America's support for human rights and democracy is our noblest export to the world." – William Bennett What's a must for successful companies?

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Volkswagen’s Woes Remind Us That Combining Hardware With Software Is Hard

Forrester Digital Transformation

The Volkswagen Group bet big on a new software division called Cariad, committing billions to building the software meant to power in-car experiences for Audi, Porsche, VW and other group brands. Software delays hit the launch of new cars, and Cariad lost $2bn in 2022.

Software 130
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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What Are Answering Services and Why Do Businesses Need Them?

Magellan Solutions

Excellent customer service can lead to a more powerful sales funnel, which means more customers and business revenue. But not all businesses provide a fantastic job in this area. Everyone can share a horror story about poor customer service. According to Salesforce Research, 89 percent of consumers said that they’re more likely to become repeat buyers after a positive customer service experience.

Service 98
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Contact Center

Worldwide Call Centers

Five Contact Center Outsourcing Mistakes The contact center is one of the most important departments in any organization. Contact center agents have the most direct connection with your customers, the people who ultimately determine whether your business succeeds or fails. Considering how important the contact center is to business success, plenty of mistakes are still being made on a daily basis in call centers around the world.

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Land: A crucial resource for the energy transition

McKinsey and Company

To achieve its decarbonization targets, the European Union will need to expand renewable-energy capacity. Identifying and allocating sufficient land will be foundational to the effort.

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The 2023 DXP Landscape: Composing is the biggest trend and also biggest challenge

Forrester Digital Transformation

You can use Digital Experience Platforms (DXP) to engage and educate prospects, transact complex offerings, and digitally deliver your business’s value proposition.

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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IBM named a Leader in the latest Forrester Wave™ report for AI Decisioning

IBM Services

Forrester Research just released “ The Forrester Wave™: AI Decisioning Platforms, Q2 2023: The 13 Providers That Matter Most And How They Stack Up ” by Mike Gualtieri with Aaron Katz, Catherine Marcin, and Jen Barton, and IBM is proud to be recognized as a Leader. This report outlines the combination of traditional decision automation tools with machine learning models and other technologies.

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Bulk User Migration Approach in Azure AD B2C

Perficient Digital Transformation

With Azure AD B2C, you can migrate and consolidate users from other identity provider systems. In this blog, I’ll walk you through one approach for migrating user accounts: a Bulk Migration in one batch. Read More: Consolidating Users into One Identity Provider with Azure AD B2C Bulk migration can be done with little-to-no impact to the end user as long as the user account details (such as usernames, passwords, emails, account information, etc.) are readily available in a format that can be expo

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How dedicated offshore teams overcome the top SDLC challenges

The Scalers

A successful product depends upon an effective software development life cycle. Unfortunately, many software development companies fail to implement it due to a few common challenges. Luckily, a dedicated offshore team can easily overcome these challenges. This article will explore the main SDLC challenges and how offshore teams effectively tackle them throughout the full software development life cycle.

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The state of grocery retail in Latin America

McKinsey and Company

Persistent inflation and shifting consumer preferences will test grocery retailers across the region. Four imperatives—supported by investments in advanced analytics—could be critical to keeping pace.

Retail 84
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A Deep Dive Into Supply Chain Strategy: Why Yours Isn't Working

Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is the Founder and CEO of MatterProviders, and a supply chain professional of over 30 years. Fortunately, she's here to walk you through the future of supply chain strategy and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new, innovative supply chain design in this post-pandemic era of economic uncertainty.