Redial
MAY 17, 2023
Because of all the competition within markets, companies are constantly striving to meet customer expectations and deliver exceptional service. One crucial aspect of achieving customer satisfaction is effective communication. If you find yourself grappling with increasing customer queries, growing costs, or the need for streamlined processes, it may be an opportune moment to consider implementing a call center.
Microsourcing
MAY 16, 2023
If the business community needed reminding that 2023 is a time to tread carefully when it comes to fiscal management, the headline of the International Monetary Fund’s World Economic Outlook in April made for stark reading.
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Perillion
MAY 15, 2023
This article is part of our Back to Basics series, which highlights fundamental principles of environmental, health, and safety management. The series is written for EHS professionals new to this industry, as well as experienced pros who want to keep their skills fresh. When it comes to safety, hindsight is often 20/20.
Groove Technology
MAY 15, 2023
If you’re looking to integrate MuleSoft into your business, you may be wondering whether it’s worth outsourcing the job to a MuleSoft developer. In this article, we’ll discuss the benefits and drawbacks of outsourcing MuleSoft development, how to find the right developer for your needs, and what to expect from the outsourcing process.
Advertiser: ZoomInfo
When economic headwinds pick up, sales leaders are the first to sound the alarm — and chart a new course. Longer sales cycles, larger buying committees, increased price pressure, and smaller teams can quickly combine to reduce your margin for error and increase the urgency to find a solution. To thrive in a challenging environment, sales teams need a rock-solid grasp of the fundamentals and the biggest force-multipliers they can get their hands on.
Zinnov
MAY 17, 2023
Can enterprises be made recession-proof by leveraging technologies such as Intelligent Automation? The recent Zinnov survey of 250 CXOs of global enterprises reveals that Intelligent Automation (IA) is the top technology priority within enterprise digital transformation charters. IA has the capacity to reshape the way organizations conduct business, helping streamline business processes, and improve customer engagement among other business benefits.
Forrester Digital Transformation
MAY 16, 2023
European CISOs are facing headwinds in geopolitics and workforce retention. Making wise decisions is crucial in such turbulent times, which puts additional pressures on security pros. In our analysis of Forrester’s Security Survey results, we found that: While tech layoffs dominate the headlines, cybersecurity hiring remains strong.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Groove Technology
MAY 18, 2023
MuleSoft is a leading provider of integration software designed to enable organizations to connect their data, applications, and devices in real-time. With the increasing need for businesses to respond swiftly to changing market conditions, customer demands, and technological advancements, MuleSoft’s real-time integration capabilities have become critical for achieving digital transformation success.
IBM Services
MAY 17, 2023
As we navigate an unstable economy, organizations across industries want to be “future-ready,” and that requires systems and processes that can continuously evolve in response to the marketplace demands. For customers who run their operations on SAP, this means modernizing to a cloud ERP platform that supports greater flexibility and agility.
Forrester Digital Transformation
MAY 15, 2023
In 1675 Isaac Newton was credited with bringing the phrase ‘standing on the shoulders of giants’ to modern conversations. The idea is that progress is made faster and easier by leveraging the collective thinking of all those who came before.
Perficient Digital Transformation
MAY 15, 2023
what is ETL? ETL is a process that extracts the data from different source systems, then transforms the data (like applying calculations, concatenations, etc.), and finally loads the data into the Data Warehouse system. The full form of ETL is Extract, Transform, and Load. What is a data warehouse (DW)? A Data Warehouse (DW) is a relational database that is designed for query and analysis rather than transaction processing.
Advertiser: G-P
Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.
Groove Technology
MAY 14, 2023
Introduction MuleSoft is a software company that provides an integration platform for connecting applications, data, and devices. Its Anypoint Platform enables organizations to integrate their systems, services, and APIs in a flexible, scalable, and secure manner. In this article, we will explore what MuleSoft is, how it works, and why it is used. What is MuleSoft?
McKinsey and Company
MAY 15, 2023
Semiconductors are the unsung heroes of the technology world: parts manufactured from pure elements that work behind the scenes to power and connect everything from smartphones to cars.
Forrester Digital Transformation
MAY 15, 2023
The "reasons" that digital transformations fail are often just symptoms. Tech leaders need to connect the dots throughout user networks if digital CX transformation efforts are to succeed.
Perficient Digital Transformation
MAY 15, 2023
IDC Market Perspective: Experience-Led Growth, Generative AI, and Content Supply Chains This year was the first time in three years that Adobe has been able to host not only Adobe Summit in-person again, but also the Analyst Day with its partners. Analyst Day is an opportunity for Adobe partners to chat with research analysts and share insights on Adobe’s partner ecosystem.
Speaker: Jaime Krause & Dave Wilkin
Join talent leader, Jaime Krause, Director of Talent Inclusion & Learning at BMO, and Dave Wilkin, CEO & Co-Founder of 10KC, where they'll discuss how BMO is using 10KC’s all-in-one platform across 30K+ global employees to mobilize their winning culture across geographies & departments. Reserve your spot today for November 17th at 10:00 AM PST, 12:00 PM CST, 1:00 PM EST.
3Pillar Global
MAY 18, 2023
While companies claimed the “secret sauce” to winning over customers depended solely on the quality of their service or product offerings in the past, this no longer holds true. Now, a far more important success factor has emerged—delivering the best possible customer experience. With an increasingly competitive ecommerce landscape, businesses must prioritize the customer experience more than ever before.
IBM Services
MAY 18, 2023
Forrester Research just released “ The Forrester Wave™: AI Decisioning Platforms, Q2 2023: The 13 Providers That Matter Most And How They Stack Up ” by Mike Gualtieri with Aaron Katz, Catherine Marcin, and Jen Barton, and IBM is proud to be recognized as a Leader. This report outlines the combination of traditional decision automation tools with machine learning models and other technologies.
Forrester Digital Transformation
MAY 15, 2023
Supply chain sustainability is a top priority. In Forrester’s analysis of the Fortune Global 200 companies, 61% of the surveyed enterprises have a named sustainability lead, and 51% have scope 1 and 2 carbon-neutral goals.
Worldwide Call Centers
MAY 17, 2023
Seven Tips for Hiring a Call Center Supplier Making an external call center selection can be a great move for your business…or a painful mistake if done incorrectly. Therefore, here are some tips to make sure that call center outsourcing is successful for your company: 1.) Get Out In Front – Don’t wait until you need help. Your call center supplier can often setup very quickly, but give yourself a little breathing room.
Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst
Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.
Future of Sourcing
MAY 18, 2023
With the rise of omnichannel commerce, retailers are taking a more customer-centric approach to their business operations. The now “always online” consumer demands a more personalized shopping experience extending from their mobile phone to brick-and-mortar stores. But delivering a 21st century storefront requires advanced back-end technology where effectiveness begins and ends with the quality of the retailer's product information.
McKinsey and Company
MAY 16, 2023
To achieve its decarbonization targets, the European Union will need to expand renewable-energy capacity. Identifying and allocating sufficient land will be foundational to the effort.
Forrester Digital Transformation
MAY 13, 2023
The Volkswagen Group bet big on a new software division called Cariad, committing billions to building the software meant to power in-car experiences for Audi, Porsche, VW and other group brands. Software delays hit the launch of new cars, and Cariad lost $2bn in 2022.
Amzur
MAY 17, 2023
Outdated and inadequate testing methods hinder businesses from meeting deadlines and running over budgets due to bug-fixing costs at later stages. As software systems become more complex, traditional application testing methods may struggle with scalability and identify and address defects and issues before they impact customers. Traditionally, testing methodologies kick in after software has been coded.
Advertiser: ZoomInfo
ABM gets better with age — but unfortunately, marketers don't have the luxury of pouring it into an oak barrel for a couple decades to let it mature. In a recent survey with Demand Gen Report, we found 59% of experienced practitioners (those with ABM programs more than a year old) indicated their ABM programs are meeting or greatly exceeding their expectations, while only 45% of novices (those with ABM programs less than one year old) could say the same.
Worldwide Call Centers
MAY 17, 2023
Empowering Your Customer Support Agents When it comes to customer support, employee empowerment is defined as allowing phone agents to make fast decisions — on the spot — in favor of the customer. It is critically important for organizations to give customer support agents the power to make decisions without supervisor approval. Business and government agencies will never be leaders in customer support without the adoption of true empowerment strategies.
Perficient Digital Transformation
MAY 15, 2023
With Azure AD B2C, you can migrate and consolidate users from other identity provider systems. In this blog, I’ll walk you through one approach for migrating user accounts: a Bulk Migration in one batch. Read More: Consolidating Users into One Identity Provider with Azure AD B2C Bulk migration can be done with little-to-no impact to the end user as long as the user account details (such as usernames, passwords, emails, account information, etc.) are readily available in a format that can be expo
Forrester Digital Transformation
MAY 15, 2023
You can use Digital Experience Platforms (DXP) to engage and educate prospects, transact complex offerings, and digitally deliver your business’s value proposition.
IBM Services
MAY 17, 2023
Today, utilities and many other industries use drones extensively to conduct surveys, map assets and monitor business operations. They use drones for tasks as simple as aerial photography or as complex as sophisticated data collection and processing. The global commercial drone market is projected to grow from USD 8.15 billion in 2022 to USD 47.38 billion by 2029, at a CAGR of 28.58% in the forecast period.
Advertiser: G-P
The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.
McKinsey and Company
MAY 17, 2023
Persistent inflation and shifting consumer preferences will test grocery retailers across the region. Four imperatives—supported by investments in advanced analytics—could be critical to keeping pace.
IBM Business Partners
MAY 19, 2023
Web-based ERP providers are experiencing significant growth and demand as more companies seek to streamline their business processes, cut costs and improve operational efficiency. With the rise of cloud computing, web-based ERP providers increasingly offer Software as a Service (SaaS) solutions, which have become a popular option for businesses of all sizes.
Perficient Digital Transformation
MAY 15, 2023
“Just In Time” User Migration This is a continuation of our B2C series on consolidating users identities into Azure B2C. So far we have looked at the benefits on consolidating user accounts into Azure B2C and a brief overview of the Bulk Migration strategy for migrating users from an existing identity provider into Azure B2C. The Just in Time (JIT) migration flow for migrating users in Azure B2C should be used if plaintext passwords in the old identity provider are not accessible OR
IBM Services
MAY 15, 2023
Summary: Together with IBM, Deltares is working to enhance and expand the reach of its Aquality app, formerly called the Nitrate app. The tool can help farmers improve water quality, protect biodiversity, save on fertilizer costs and make farming practices more sustainable. The Aquality app leverages technologies such as machine learning to help communities detect nitrate pollution and other quality characteristics in water and is experimenting with artificial intelligence to provide feedback an
Speaker: Soula Courlas, Interim Chief People Officer, PwC & Sara Blanchard, Director & National Culture Lead, Workforce of the Future, PwC
Join top HR Leaders Soula Courlas, PwC’s Interim Chief People Officer, Sara Blanchard, Director & National Culture Lead at PwC, and Dave Wilkin, CEO and Co-Founder of 10KC, to learn why organizations and people leaders need to create intentional connectivity with their in-office, hybrid, and remote-first teams. We’ll discuss how PwC has leveraged innovative strategies and 10KC’s technology to create a connected and engaged company that is developing leaders and creating a top talent experiences
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