Offshore India Data Entry

FEBRUARY 19, 2024

When it comes to outsourcing business processes, companies often choose between business process outsourcing (BPO) and business process management (BPM). While both involve outsourcing tasks to third-party providers, BPO and BPM have important distinctions in their approaches. In this article, we’ll explore the differences between BPO vs BPM and how to determine which strategy is best for your organization.

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BPO Outsourcing Business Process Outsourcing External Service Provider 111

The Global Small Business Blog

FEBRUARY 23, 2024

©iStock/CarlosAndreSantos Less than half of companies believe their global business services (GBS) function adds value. This requires GBS organizations to adopt a new mindset —one that goes “Beyond GBS.” Highlights: • “Beyond GBS” organizations strengthen their ownership of end-to-end outcomes. They run GBS like a business in terms of performance, cost, and service levels, and they attract more attention from the C-suite. • They lead digitization initiatives, scale their best practices internall

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Global Business Services Service 193

SEBPO

FEBRUARY 21, 2024

BLOG 3 Proven Strategies for Unlocking Client Success Through Outsourcing February 21, 2024 When it comes to business partnerships, every interaction holds the potential to drive business growth and foster long-lasting relationships. We asked SEBPO’s Vice President of Client Development, Lisa Rosado, to share three key factors that contribute to our clients’ outsourcing wins. 1 Build Understanding Through Ongoing Assessment Client relationships are built by assessing the partnership at a holisti

Outsourcing 52

Outsourcing Collaborations Administrative Automation 52

Perficient Digital Transformation

FEBRUARY 20, 2024

Prescription drugs reach patients through a complex web of entities. Among these, pharmacy benefit managers (PBMs) play a crucial role, handling reimbursements and negotiations with drug manufacturers and pharmacies. Three major PBM players – CVS Caremark, Express Scripts, and OptumRx – collectively command a significant 79% market share , orchestrating much of the industry’s dynamics.

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Pharmaceuticals Insurance Co-Sourcing Cost Control 52

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

Magellan Solutions

FEBRUARY 20, 2024

Did you know? Maximizing the potential of live chat outsourcing companies relies on mastering digital-first customer service. It’s more than just a strategy; it’s a make-or-break mission for businesses aiming to thrive in the digital era. Step into the competitive battlefield of customer support , where live chat and messaging have revolutionized real-time engagement.

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Outsourcing Sales Customer Service Customer Support 52

The Global Small Business Blog

FEBRUARY 19, 2024

©iStock/Gaurav Pandey What's affecting me, my clients, my colleagues and other global small business owners: Let's celebrate the birthdays of Washington and Lincoln. Happy Presidents' Day. Unified Payment Interface (UPI) goes global. How Project Arya – launched by a 15-year-old entrepreneurs – is set to make a significant impact. Quote of the week: "In any moment of decision, the best thing you can do is the right thing, the next best thing is the wrong thing, and the worst thing you can do is n

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Perficient Digital Transformation

FEBRUARY 22, 2024

We’re in Our #GrowthEra It’s a new year, and with that, there is always change. One of those changes is that I’m now leading Perficient’s Salesforce business unit as the Managing Director. I’ve had the opportunity to work in the Salesforce ecosystem for 8+ years with top-notch talent. Our team continues to do amazing work for our clients, maximizing the value they’ve invested in the Salesforce platform, bringing innovation to life, and driving business outcomes.

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Manufacturing Healthcare Flexibility Collaborations 114

Raya Contact Center

FEBRUARY 18, 2024

Creating a delightful customer experience is like crafting a mouthwatering recipe that leaves a lasting impression. Just as a chef carefully selects and combines ingredients to create a culinary masterpiece, businesses must curate the perfect blend of elements to ensure customer satisfaction and loyalty. So, let’s explore the recipe for customer experience that ensures you keep your customers happy and loyal.

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Design Analytics Customer Support Customer Service 105

The Global Small Business Blog

FEBRUARY 22, 2024

©iStock/tomertu Ground breaking event! Consumers in the United States can now pre-order a genetically engineered plant for their home or garden that glows continuously. At a base cost of US$29.00, residents of the 48 contiguous states can get a petunia (Petunia hybrida) with flowers that look white during the day; but, in the dark, the plant glows a faint green.

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Engineering 199

IBM Services

FEBRUARY 23, 2024

Today, people don’t just prefer instant communication; they expect it. Conversational artificial intelligence (AI) leads the charge in breaking down barriers between businesses and their audiences. This class of AI-based tools, including chatbots and virtual assistants, enables seamless, human-like and personalized exchanges. Beyond the simplistic chat bubble of conversational AI lies a complex blend of technologies, with natural language processing (NLP) taking center stage.

Healthcare 106

Healthcare Customer Service Analytics E-Commerce 106

Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

Perficient Digital Transformation

FEBRUARY 21, 2024

To access previous blog, click this link: – Tutorial 02 – Spring Cloud – Netflix Eureka Server Publish Microservice to Eureka Server Every Microservice must be published/ registered with Eureka Server (R&D Server) by becoming Eureka Client We must create a microservice using Spring Rest Controller to offer support. The @EnableEurekaClient annotation is not required anymore from spring 3.x onwards.

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Service Software 105

V-Soft Consulting

FEBRUARY 22, 2024

As a key addition to the AIOps product in ServiceNow, the new AIOps Experience app seeks to transform the entire IT Operations Management (ITOM) user experience. With capabilities such as Express List, Integrations Launchpad, and AIOps Dashboards, this app has greatly enhanced the user experience within the Service Operations Workspace.

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Management Service 98

The Global Small Business Blog

FEBRUARY 17, 2024

©2024 Laurel J. Delaney. All rights reserved. "I'm tough, ambitious, and I know exactly what I want. If that makes me a b h, okay.

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Working Solutions Outsourcing

FEBRUARY 20, 2024

Working Solutions partnered with CCW Digital to sponsor a comprehensive market study that sheds light on the future of contact centers, revealing key insights that will shape the industry moving forward. Let’s delve into the findings and explore actionable recommendations to enhance your contact center operations.

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Marketing Call Center Customer Service Outsourcing 98

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

Supply Chain Management

Perficient Digital Transformation

FEBRUARY 21, 2024

We have already seen the experience editor part in the Extending General Link for Experience Editor article in detail. Hence, in this article, we will explore how we can extend the general link for experience editor mode with an alternate code approach in Sitecore 10.2.0 to resolve the higher environment and performance issues that occurred after implementing the additional security certificates.

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Design Efficiency Management Software 100

Zinnov

FEBRUARY 19, 2024

On August 2, 1939, Albert Einstein warned President Franklin D. Roosevelt about the potential German development of an atomic bomb. This urgent caution led to the initiation of the Manhattan Project, a massive, secret mission that united global experts and culminated in the Hiroshima atomic bombing on August 6, 1945, marking a catastrophic end to World War II and reshaping global power dynamics.

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Analytics Out-Tasking Engineering Flexibility 95

The Global Small Business Blog

FEBRUARY 20, 2024

©iStock/syahrir maulana What do these examples have in common? Sony’s Playstation, Google's Gmail and 3M’s Post-it notes. They all have intrapreneurship in common which was first coined in the 1970s in the context of corporate organizations. Intrapreneurship was first coined in the 1970s – principally in the context of corporate organizations in a paper titled Intra-Corporate-Entrepreneurship.

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Eclaro

FEBRUARY 19, 2024

No matter what you are striving for in life, countless successes can be achieved—professionally and personally (and often those are one in the same, aren’t they?)—by embracing the notion that “the Right People are the Answer.” We invoke that concept perpetually, because it’s not only our beloved tagline, it is our driving principle. We say it all the time.

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Advertisement

Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

Management

IBM Services

FEBRUARY 19, 2024

In today’s complex global business environment, effective supply chain management (SCM) is crucial for maintaining a competitive advantage. The pandemic and its aftermath highlighted the importance of having a robust supply chain strategy , with many companies facing disruptions due to shortages in raw materials and fluctuations in customer demand.

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Supply Chain Management Management Inventory Management Analytics 88

Raya Contact Center

FEBRUARY 21, 2024

For the fourth consecutive year, RAYA CX is listed in the IAOP Global Outsourcing 100® companies list. The recognition is given by the International Association of Outsourcing Professionals® ( IAOP ), which is a global, standard-setting organization and advocates for the outsourcing profession based in the US. Its annual Global Outsourcing 100 list is one of the most prominent acknowledgments that recognizes the world’s best outsourcing service providers and advisors.

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Outsourcing Global Outsourcing Supply Chain Management Selective Outsourcing 75

Everest Group

FEBRUARY 22, 2024

M365 Copilot is rapidly becoming the go-to solution for enterprises to boost employee productivity. The future lies in adopting a hybrid approach, combining buying prebuilt solutions and building custom offerings. Delve into this transformative shift and potential opportunities for enterprises and service providers in this blog. Reach out to discuss further. “Our vision is pretty straightforward.

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Out-Tasking Cybersecurity Government Service 64

Zinnov

FEBRUARY 20, 2024

In 1985, Texas Instruments did something that no other organization had done before – they set up Global Capability Center (GCC) or an offshore center in India , sparking a trend. Though little-known today, it was an inflection point that set change in motion. The ‘90s rolled in, and India opened its door to the world. Many other big names like IBM, Accenture, and Microsoft started thinking, “Hey, maybe we should try offshoring, too.” Attracted by the promise of cost savings, they ar

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Offshoring Healthcare Government Engineering 64

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Accounting

IBM Services

FEBRUARY 23, 2024

The General Data Protection Regulation (GDPR), the European Union’s landmark data privacy law, took effect in 2018. Yet many organizations still struggle to meet compliance requirements, and EU data protection authorities do not hesitate to hand out penalties. Even the world’s biggest businesses are not free from GDPR woes. Irish regulators hit Meta with a EUR 1.2 billion fine in 2023.

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Regulations Right-Sizing Government Automation 83

SEBPO

FEBRUARY 22, 2024

AdMonsters Publisher Forum Total 0 0 0 0 MARCH 3-4, 2024 Hyatt Regency Lost Pines Resort & Spa, Austin, TX AdMonsters Publisher Forum SEBPO is excited to sponsor this year’s AdMonsters Publisher Forum in beautiful Austin, Texas! The Publisher Forum promises to be a great event connecting key members of the digital media industry and providing actionable insights to supercharge you, your team, and your company.

Accounting 59

Accounting Service 59

Global Help Desk Services

FEBRUARY 22, 2024

When you’re researching potential IT help desk outsourcing vendors, you’ll digest a lot of information. Between talking to company representatives, reading reviews, and pulling together the results of a dozen browser tabs’ worth of research, you’ll feel like you’re drinking from the information firehose.

Outsourcing 59

Outsourcing Research Service 59

Zinnov

FEBRUARY 22, 2024

Throughout 2023, the global stage was set against a backdrop of economic and geopolitical challenges that tested the resilience of markets and industries alike. Recession fears loomed large, and conflicts on the international scene added layers of complexity to an already uncertain environment. Despite these hurdles, there was a noticeable uptick in Mergers and Acquisitions (M&A) during the final quarter, with the total deal value climbing to USD 878 Bn from USD 797 Bn in the last quarter of

Service 59

Service Marketing 59

Advertiser: G-P

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

Payroll

IBM Services

FEBRUARY 22, 2024

As we see enterprises increasingly face geographic requirements around sovereignty, IBM Cloud® is committed to helping clients navigate beyond the complexity so they can drive true transformation with innovative hybrid cloud technologies. We believe this is particularly important with the rise of generative AI. While AI can undoubtedly offer a competitive edge to organizations that effectively leverage its capabilities, we have seen unique concerns from industry to industry and region to re

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Regulations Cybersecurity Design Government 80

Everest Group

FEBRUARY 22, 2024

Live Webinar Impact Sourcing: Empowering Communities, Transforming Business, and Creating Long-term Impact February 22, 2024 | 9 A.M. CST | 10 A.M. EST | 3 P.M. GMT | 8:30 P.M. IST With the talent demand-supply gap continuing to persist globally, providers and enterprises are increasingly leaning on alternate talent acquisition channels and models to address their resourcing needs.

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Impact Sourcing Sourcing Government Research 59

Blue Ocean

FEBRUARY 22, 2024

It’s human nature to focus on the red flags that pop up when you’re deep into the customer support RFP process. But knowing what a green flag looks like is just as critical. Here are a few green flag markers that help indicate that you’ve found the best-fit outsourced customer care partner. If you’ve taken part in an outsourced customer care procurement process, either as a bidder or as a buyer, we’d lay money on the fact that you’ve got some horror stories to tell.

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Outsourcing Government Sales Collaborations 59

SEBPO

FEBRUARY 21, 2024

eTail 2024 Total 0 0 0 0 FEBRUARY 27-28, 2024 JW Marriott Desert Springs, Palm Springs, CA eTail 2024 For 25 years, eTail has empowered digital entrepreneurs and transformed eCommerce. It’s one of the nation’s biggest, most cutting-edge digital marketing conferences, and the SEBPO Team can’t wait to be there! If you’re headed to Palm Springs for this event, don’t miss your chance to sit down with our Director of Sales, Morten Revsbech.

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Sales Outsourcing Automation Marketing 59

Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is the Founder and CEO of MatterProviders, and a supply chain professional of over 30 years. Fortunately, she's here to walk you through the future of supply chain strategy and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new, innovative supply chain design in this post-pandemic era of economic uncertainty.

Efficiency