November, 2022

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Do Work-From-Home Agents Work for You?

Transparent BPO Outsourcing

The answer may lay with your clients and agents. It’s on everyone’s lips. They all seem to be talking about it – from the C-suite to the kitchen table and every business journal is unpacking the advantages of letting employees work from home. And you and your leadership teams are asking, “will work-from-home work for […]. The post Do Work-From-Home Agents Work for You?

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What Drives Globalization?

The Global Small Business Blog

©iStock/nadia_bormotova The author of "De-globalization – Myth or reality?" sees three forces that drive globalization. The first is the ability to shorten distances in both transport and communication. The second is the commitment of nation states to establish and adhere to rules, standards and safeguards that ensure that goods, services, capital and labor can move relatively freely across borders.

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What is a BPO and How Can It Improve Your Customer Experience?

Working Solutions Outsourcing

What is a BPO? BPO stands for Business Process Outsourcer If you are interested in taking your customer experience to another level, you may consider partnering with a Business Process Outsourcer (BPO). BPOs can handle various parts of a client’s operations to help improve functions like customer service and foster long-term brand loyalty. And most […].

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Hiring Employees in China: 3 Options for Global Employers

Velocity Global

China has the world’s largest economy. Its annual GDP growth rate has averaged 9% over the past 60 years and reached an all-time high of 18.3% in 2021. Such incredible economic growth offers multiple benefits for business expansion into the Chinese market. However, hiring employees in China poses many challenges for foreign companies. China has its own complex array of labor laws, and failing to comply with these laws can result in fees, back pay, or even the loss of your business license.

Payroll 98
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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How We Picked The 2022 Top 10 Emerging Technologies

Forrester Digital Transformation

Since we published The Top 10 Emerging Technologies In 2022, we’ve been getting questions about how these technologies were selected out of the hundreds that Forrester tracks. Clients also ask, “Why are some obvious ones like machine learning, blockchain, the metaverse, or quantum computing missing?” Here are our top 10. Please read our four-part blog […].

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How will the space economy change the world?

McKinsey and Company

Space is no longer the sole domain of governments and aerospace and defense companies. Businesses that pursue emerging opportunities now may gain a first-mover advantage.

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Global Trade Surprisingly Strong Despite Recent Shocks

The Global Small Business Blog

©iStock/oatawa The recent DHL Trade Growth Atlas , which maps the most important trends and prospects of global trade in goods, is published by DHL and NYU Stern School of Business. The report covers 173 countries, providing valuable business intelligence for policymakers and industry leaders. It shines a positive light on the resilience of global trade – despite recent shocks and market pessimism.

Marketing 238
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Hylanders unleash generosity on #GivingTuesday and all year through

Hyland

Every November, we gear up for yet another season of our annual holiday giving program where the generosity of our employees shines bright. This is a special time of year when the organizations that mean the most to our employees can benefit in a huge way. But if you ask any Hylander, they’ll tell you that “giving back” isn’t just a season at Hyland — it’s at the core of who we are all year.

Design 98
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Hybrid IT – The modern approach to deploying your solutions on varied environments

comeMakeit

Technology is changing fast, and along with it, the business landscape. A software product most suitable for today will only serve the company for a while. A product is deemed to be a legacy one when it becomes incompatible or costly. In our previous blog, we discussed the first step in modernizing the application, i.e., calculating its technical debt.

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Predictions 2023: Tech Teams Set Sights On Communication Coordination To Inform Insights Initiatives

Forrester Digital Transformation

Data and analytics teams are in for a bumpy ride in 2023. Those that can configure their content and communications best will outperform (and outlast) their competitors in the long run.

Analytics 246
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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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The clean hydrogen opportunity for hydrocarbon-rich countries

McKinsey and Company

Hydrogen could play an important role in helping hard-to-abate sectors meet climate targets. Countries with hydrocarbon resources and industry expertise can help build and scale the needed technology.

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You’re Ready for Change. Is Your Organization?

Perficient Digital Transformation

We’ve seen the headlines. We’ve read the articles. Technology transformations are here and appear to be never ending. As a matter of fact , they are accelerating. Organizations are prioritizing their technology initiatives and increasing their IT budgets ; yet the majority ( about 70% ) of these initiatives do not reach their goals. Perhaps because technological change is much bigger than it might appear; especially, when the technology spans across the entire organization or touches multiple cr

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Is Bad Customer Service Killing Your Brand?

The Global Small Business Blog

©iStock/designer491 What steps can companies take to make sure that they have a strong customer support strategy? How does it impact a company's growth? Do you think selling via marketplaces such as Amazon has changed customer support? Is there is a generational divide when it comes to expectations around customer satisfaction? Those questions and more are addressed in the interview with CEO of eDesk Ray Nolan and conducted by Gary Drenik.

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Advantages of Using OCR while Document Scanning

Offshore India Data Entry

Optical Character Recognition (OCR) is one of the most advanced methods of data entry that can help a business concern increase its operational capabilities. Emerging technology is developed using different languages ??and large datasets. OCR document scanning helps businesses convert typewritten or printed text data into editable and searchable machine-encoded text.

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The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

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Our Easy 9-Step Guide on How to Turn Black Friday Customers into Your Everyday Customers

Raya Contact Center

We know your sales in the retail and e-commerce industry skyrocket on Black Friday and the Christmas sale seasons, but what if you could catch those customers and keep them loyal? We know your sales in the retail and e-commerce industry skyrocket on Black Friday and the Christmas sale seasons, but what if you could catch those customers and keep them loyal?

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Take A Pragmatic Approach To Embrace A Cloud-Native-First Strategy

Forrester Digital Transformation

The era of cloud-native transformation is here. Cloud-native is core to modern IT infrastructure, thanks to the power of the Kubernetes distributed compute backbone. Vibrant open source communities, effective product implementations by vendors, and savvy adoption by enterprises have created a dynamic, powerful cloud-native ecosystem that puts cloud scale in the hands of business and […].

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Global flows: The ties that bind in an interconnected world

McKinsey and Company

Economic and political turbulence have prompted speculation that the world is already deglobalizing. But the evidence suggests that global integration is here to stay, albeit with nuance.

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Perficient and Pega: Working Together to Support Caseworkers

Perficient Digital Transformation

Child welfare caseworkers are among the most overworked government employees, they shoulder the responsibility for the well-being and safety of our most vulnerable population – children. The work of today’s caseworkers is limited by disjointed processes and siloed data. These aging, disparate legacy systems do not support their work in a timely and efficient manner.

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Building A Superstar Global Workforce: What We Aren’t Talking About Enough

Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

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Today in Global Small Business: TikTok Shop Launched Invite Only In-App Ecommerce Feature

The Global Small Business Blog

©iStock/Wachiwit What's affecting me, my clients, my colleagues and other global small business owners: In addition to its most recent shopping features, TikTok has just launched TikTok Shop, where users can now make purchases directly through the app. Volkswagen hires Google exec to head global marketing. Quote of the week: "E-commerce is a powerful means to connect the unconnected to global trade." – Arancha Gonzalez Globalize your online sales.

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Process Orchestration – Technology Provider Landscape with Products PEAK Matrix® Assessment 2023

Everest Group

Top Process Orchestration Technology Providers Process Orchestration helps business users design, manage, and monitor end-to-end business processes. It is rapidly gaining traction across geographies and finding a wide range of use cases across business functions and verticals, as it can help improve operational efficiencies, ensure compliance, and improve workforce productivity.

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RAYA CX is Selected as a 50 MENA Leader for Inspiring Change Across the Region!

Raya Contact Center

RAYA CX is proud to announce that it’s been selected as one of the 50 MENA Leaders across all industries! This recognition is part of the initiative created by Gulf News , the region’s most-trusted English-language news source, in collaboration with the internationally renowned TBD Media Group to highlight organizations with thinkers and innovators shaping the future of the planet from within the MENA region.

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Want To Improve Employees’ Insights-Driven Decision Making? Data Literacy Programs Alone Won’t Help

Forrester Digital Transformation

Companies want to be insights-driven, customer obsessed, and future fit. This journey includes investing in data literacy or spending on tech. In 2022, 75% of US business decision-makers responded that they are adopting enterprise-wide data literacy, and companies are projected to spend 4.7 trillion dollars on technology globally. But if tech execs think that these […].

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Reshoring – The Future of Supply Chains

Speaker: Rosemary Coates - Board Member & Founder at Reshoring Institute, Best-selling Author, Host of the Frictionless Supply Chain podcast

Supply chain disruptions create uncertainty and unpredictability for both businesses and consumers. These disruptions bring to light an organization's supply chain dependencies, which they were often unaware of when everything was running smoothly. Re-shoring is one solution that is gaining popularity as a result of pandemic-related issues. Companies can lower the risk of disruptions by shortening the supply chain and moving manufacturing close to the points of sale to reduce the need for expens

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Author Talks: What poker pro Annie Duke can teach you about quitting on time

McKinsey and Company

Ever been told to quit while you’re ahead, or that winners never quit? Poker player-turned decision strategist Annie Duke explains why this advice is costing you time and money.

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5 Expert Hiring Tips When Scaling Your Company

Globalization Partners

In general, it is becoming increasingly difficult to retain staff across all industries as the impact of the “Great Resignation” continues to reverberate around the world. And scaleups are not immune to this turnover problem, particularly in the tech sector. But why is this? A recent ISL Retention report shed some light on the issue. Based on 200 interviews with workers that had recently quit their roles, the survey found: 80 percent left due to a hostile work culture. 79 percent said their line

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Companies Combating Climate Concerns Benefit With Additional Revenue Growth and Earnings

The Global Small Business Blog

©iStock/Petmal The EY organization announced the release of the 2022 Sustainable Value Study, a survey of over 500 chief sustainability officers and equivalents representing companies worth more than US$1b around the world. The survey finds companies taking decisive action to combat climate concerns are benefiting from unexpected financial value in areas like revenue growth and earnings, with 7 in 10 seeing financial benefits that exceed their expectations.

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The Three Dimensions of Product Engineering 

comeMakeit

The Three Dimensions of Product Engineering " decoding="async" srcset="[link] 1200w, [link] 598w, [link] 300w, [link] 768w, [link] 120w, [link] 81w, [link] 150w" sizes="(max-width: 1200px) 100vw, 1200px" title="MicrosoftTeams-image (5)"> Innovations stem from ideas. Yet not all of them can take shape into products or businesses. Sometimes, these ideas may be well ahead of the time and seem more appropriate for a sci-fi movie than for a business.

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Addressing the Global Talent War

Speaker: Jason Ciment - Get Visible | Mark Wald - SPRCHRGR | Leo Gestetner - Thankz | Michael S. Kraus - Expak Logistics

Remote work has helped future-proof organizations and increased their flexibility. However, sourcing candidates nationally poses new challenges and is proving difficult. The global sourcing industry seems to be in a state of war. DEI, attracting qualified candidates, and physical demographics are just a few of the issues that organizations face. Many companies are failing to win in this new landscape due to the intersectionality of problems in global sourcing.

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Infrastructure as a service (IaaS) 101

Hyland

In this piece: What is IaaS? Examples of IaaS. Pros of IaaS. Cons of IaaS. How IaaS differs from other services. What’s next for IaaS. Infrastructure as a service, or IaaS, was first introduced in 2008. Like its siblings — software as a service (SaaS) and platform as a service (PaaS) — IaaS is a service deployed via the internet in the cloud and has become the standard abstraction model.

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Enable Site Features That Make Shopping Easy This Holiday Season

Forrester Digital Transformation

Online holiday sales are expected to grow at a faster rate than holiday sales overall this year. That means retailers must ensure that their websites are set up for success.

Retail 240
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Taking a skills-based approach to building the future workforce

McKinsey and Company

Our work with the Rework America Alliance highlights how a skills-based approach can help US employers expand talent pools and retain great workers—even through economic uncertainty.

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What Is a PEO and How Can It Help Your Business Grow?

Velocity Global

Choosing a PEO can grant your company access to top-tier benefits and increase your ability to hire and retain top talent. In this guide, we’ll cover what a PEO does and why they’re a great HR choice for companies with limited resources. We’ll also discuss questions you should ask when choosing a PEO and review frequently asked PEO questions. Table of Contents.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.