May, 2021

Identifying Your Customer Care Formula To Maximize Your Customers’ Experience

Transparent BPO

Economic Cycles Can Predict the Typical Customer Service Gap By Scott Newman, CEO, Transparent BPO With tireless regularity, the customer care sector is undergoing its predictable feeding frenzy.

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Reasons to rethink handwritten thank you letters

Talent Management Strategy

I regularly observe career coaches and recruiters encouraging candidates to send handwritten thank you letters to their interviewers.


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Trending Sources

Free Yourself and Your Accounting From App Fatigue


Often, app fatigue gets pigeon-holed as a consumer problem. Sinform’s latest review of mobile app usage reveals that the average person has 40 apps downloaded to their phone and uses 18 of them regularly. The rapid advancement of accounting software has led to the underutilization of resources.

Best Remote Monitoring Tools for Tracking Staff Productivity


One notable benefit that the COVID-19 pandemic has brought to organizations globally is the renewed enthusiasm for remote work. Millions of personnel now work from the comfort of their homes to avoid consignation.

Remote Rule #1: People First

Speaker: Kim Shepherd, Author, Keynote Speaker, Entrepreneur, Former CEO

For HR professionals, figuring out how to keep employees engaged, while working independently in a remote setting might seem daunting at first. Kim Shepherd will share how utilizing a clever combination of tried-and-true culture-building strategies.

Work-at-Home Is Not a Continuity Plan – It’s a Business Model


In a COVID era, customer service should not just be good; it must be excellent, and BPO services are more important now than ever. Additional services are demanded from various industries with increased customer complaints brought about by the pandemic on top of that.

USA Payroll Outsourcing & HR Insights


USA Payroll Outsourcing and PEO/GEO Services Leader Publishes Payroll & HR Insights for the USA (United States of America). Mercans, a leading USA (United States of America or U.S.)

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Pre-employment screening vs re-screening: What employers need to know


Things change, so do people. Over time, employees could become subject to substance abuse, fall into the dungeon of addiction, or commit a crime. Would an employer’s only option be to wait and have the dark side of the bubble rise to the surface?

The R&D Tax Credit and Payroll-Tax Offset Swirl: It’s A Tax Treat for Qualified Small Businesses


Did you know your business could qualify for a ‘sweet’ tax credit. Does your startup or small business spend money on trial-and-error activities to create a new product or improve a process?

What You Need to Know from ServiceNow's Knowledge21

V-Soft Consulting

Over eight days, ServiceNow packed more than 500 sessions, keynotes, and workshops into the digital Knowledge 2021 experience. Here are the top themes and updates we are excited about.

How to Improve Visibility by Optimizing your Accounts Payable Process


Today's increasingly competitive business environment requires fast decision-making. Invoice Processing AP Automation AP Automation Solutions Accounts Payable Automation

How the Candidate Experience Is Your Competitive Advantage

Speaker: Kevin W. Grossman, TAS, HCS | Talent Board and the Candidate Experience (CandE) Awards President

During this informative webinar, Talent Board and the Candidate Experience (CandE) Awards President, Kevin Grossman, will share insights from their candidate experience benchmark research and teach you how the candidate experience is your competitive advantage.

Egypt Payroll Outsourcing Alert


Egypt – Comprehensive Health Insurance Law No. 2 for 2018. Mercans, a leading Egypt payroll outsourcing , PEO/GEO , employee leasing , recruitment and BPO services provider , has published a new Egypt payroll outsourcing alert.

How to Become an Software Testing Automation Engineer


Have you ever wondered what the career ladder looks like for a software testing automation engineer? Despite the growth in this space, this is a common question. Leaders and aspiring employees alike can find it challenging to determine what steps to follow to create this career path.

How to Maintain Employee Engagement When Working Remotely


Prior to the pandemic, remote working was definitely “a thing” but not on the scale we’ve all experienced for more than a year. Then the lockdowns began, and circumstances changed swiftly and dramatically.

Accenture, Infosys, KPMG, EY and DXC top the 2021 ServiceNow services rankings

Horses for Sources

Click to Enlarge. One platform which has scaled new heights over the past year, geared to orchestrating processes in the cloud, is ServiceNow.

The 2022 Guide on Becoming An Inclusive HR Practitioner

Speaker: Dr. Akilah Cadet, Founder and CEO of Change Cadet

This webinar was designed by Dr. Akilah Cadet, Founder and CEO of Change Cadet, to educate and empower HR practitioners and recruiters at every level, to become accomplices and hold other colleagues accountable. She will cover tips to work through difficult conversations, steps to apologize, and how to act in the workplace.

8 Reasons Why Businesses Should be Using a Customer Service Chatbot

V-Soft Consulting

Enterprise chatbots are revolutionizing businesses worldwide by transforming the way businesses communicate with customers in resolving their issues.

Where Are All the U.S. Call Center Workers?


Encouraging signs of an economic recovery are visible across the U.S. cities and states are easing restrictions amid widespread vaccinations, businesses are reopening, the housing market is booming, retail sales are strong, and consumers are eager to spend. Thought Leadership

The 3 Principles of Brand Loyalty After COVID-19 Rocked Our World


Brand loyalty is a reflection of a customer’s commitment to a relationship with a given retailer or service provider. But, of course, the pandemic changed everything about all our relationships.

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Nearshore Software Development Outsourcing for Growth & Digital Transformation


Digital transformation is crucial to the survival and growth of businesses because of the ever-changing and competitive landscape that all organizations need to contend with.

How To Recruit More Women Into Your Workforce

Speaker: Jeanette Leeds, Talent Acquisition Expert | Business Leader | Tech Entrepreneur

In this session, Jeanette Leeds, Talent Acquisition Expert, Business Leader, and Tech Entrepreneur will teach you about the latest talent acquisition solutions to support your gender-diversity hiring journey.

Transparent BPO Appoints Steve DiBari as Vice President, Operations

Transparent BPO

Industry Veteran to Lead Philippines Operations Rockville, MD, April 29, 2021 – Steve DeBari has been appointed as Vice President of Operations of Transparent BPO, a global contact center and business process outsourcer. He reports to Lance Hale, President, Transparent BPO.

The Difference Between Offshoring and Outsourcing

AS White Global

Even though more and more businesses across the world are engaging in offshoring and outsourcing, many people use these terms interchangeably, unaware that there are distinct differences between the two.

Ways RPA Improves Efficiency of GRC Activities

V-Soft Consulting

Automation transforms legacy processes and drives digital transformation. To drive automation efforts, RPA has been a main strategy for many business functions to drive efficiency at optimal costs. One such critical business function is Governance, Risk, and Compliance (GRC).

Digital Transformation: A Roadmap for Success


Digital Transformation might seem to be a newly trending topic, but it began to emerge in the early 1990s, with the widespread adoption of the personal computer, the digitalization of data, and the advancement of computing processors.

Managing Global Teams - A Call For New Technologies

Speaker: Stefani Stanislawski,Tedx Speaker, Entrepreneur, and Product Development Expert

Join Stefanie Stanislawski, Entrepreneur, Software Product Manager, and product development expert, as she shares technologies and processes that could help HR heroes thrive in the new working environment.

Better forecasting is here: Get to know IBM’s Hybrid Cloud strategy

IBM Business Partners

Whether inclement weather or a wildly fluctuating economy, planning for the future is heavily dependent on understanding a complex interplay of factors.

Recruitment Analytics to Improve the Hiring Process

Serigor Inc

A recruitment analytics system can save you lots of headaches as an employer. If you are worried about acquiring the best talent, in and out of new employees, or retaining the existing talent, this tool can bring the best solutions forward.

Transparent BPO Appoints Alan Jackson as Vice President, Business Development

Transparent BPO

Customer Experience Skills Augment Company’s Management Ranks Rockville, MD, May 6, 2021 – Alan Jackson has been appointed as Vice President of Business Development of Transparent BPO, a global contact center and business process outsourcer. He reports to Scott Newman, CEO of Transparent BPO.

SEO for Blogging: Why Your Website Needs a Blog

Jonajo Blog

If you are starting a business and are looking to get your name out there, there is no better way than Search Engine Optimization (SEO). SEO is a simple and effective practice that can drive customers to your webpage. If you don’t already know what SEO is, that is perfectly fine.

Rethinking Talent Acquisition: New Data on Innovation, Impact, and Opportunity

Speaker: Ben Eubanks, Speaker, Author, Researcher and HR Analyst

Join Ben Eubanks, Speaker, Author, Researcher, and HR Analyst as he shares examples, stories, and data to help illuminate the path in one of the most challenging and complex hiring environments that talent leaders have ever seen.

This One Technique Can Ensure Your RPA Implementation is Successful

V-Soft Consulting

So you've heard a lot about the many benefits of RPA, and you want in, but you don't know which processes would be the best to automate first. Which manual processes are costing you the most money and time, frustrating employees, and the lowest hanging fruit for automation?

Open Access BPO Invests $20 Million to Expand Taipei Knowledge Process Outsourcing Facility

OpenAccess BPO

TAIPEI, Taiwan, May 5, 2021 — Multinational business process outsourcing (BPO) firm, Open Access BPO, announced its investment to expand its multilingual knowledge process outsourcing (KPO) and call operations. The investment adds a new Taiwan office.

The big digital flip: 60% of staff going back to the office

Horses for Sources

What a difference six more months of staring into the digital abyss has made. When we interviewed leadership from 400 Global 2000 enterprises at the end of last year only 37% saw them returning to an in-office environment.

Automation 360: What’s New in May

Automation Anywhere

What can you look forward to with the latest release of the Automation 360 platform? More capabilities for RPA Workspace, Discovery Bot, AARI, Bot Insight, and IQ Bot to help you make more of your automation investment.

A Location-Agnostic Approach to Attracting and Retaining Talent

Speaker: Jacky Cohen, Chief People Officer at Topia

Join Jacky Cohen, Chief People Officer at Topia, as she shares insights and information about the importance of having a location-agnostic approach to recruiting. She will also explore the compliance challenges to recruiting and the benefits of expanding your candidate pipeline.