May, 2021

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How to Maintain Employee Engagement When Working Remotely

Immedus

Prior to the pandemic, remote working was definitely “a thing” but not on the scale we’ve all experienced for more than a year. Then the lockdowns began, and circumstances changed swiftly and dramatically. Suddenly everyone was working from home, their commute replaced with a stroll into the living room and their colleagues now family and the occasional, and in some instances, celebrated, dog or cat.

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How to Become an Software Testing Automation Engineer

Unosquare

Have you ever wondered what the career ladder looks like for a software testing automation engineer? Despite the growth in this space, this is a common question. Leaders and aspiring employees alike can find it challenging to determine what steps to follow to create this career path. This article will break down everything you need to know about the career track to get to automation quality assurance.

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6 HR Processes Ripe for Intelligent Automation

Automation Anywhere

Your human resources department (HR) is more than ready for an automation overhaul. HR professionals are overwhelmed with paperwork. Much of it is rife with red tape because of compliance mandates regarding employment law and all the personally identifiable information (PII) that is routinely collected and stored. Everything has to be signed, dated, completed, and securely filed.

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Reasons to rethink handwritten thank you letters

Talent Management Strategy

I regularly observe career coaches and recruiters encouraging candidates to send handwritten thank you letters to their interviewers. I have even seen hiring managers say that receipt of a thank you note is part of their decision making process and they judge candidates negatively for failing to comply. In some cases they even cut candidates… The post Reasons to rethink handwritten thank you letters appeared first on Dorothy Dalton.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Free Yourself and Your Accounting From App Fatigue

inDinero

Often, app fatigue gets pigeon-holed as a consumer problem. Sinform’s latest review of mobile app usage reveals that the average person has 40 apps downloaded to their phone and uses 18 of them regularly. The rapid advancement of accounting software has led to the underutilization of resources. Not knowing how effectively accounting uses software (on-premises or in the cloud) is a costly business ops issue that your chief financial officer should monitor across the organization, especially in ac

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What You Need to Know from ServiceNow's Knowledge21

V-Soft Consulting

Over eight days, ServiceNow packed more than 500 sessions, keynotes, and workshops into the digital Knowledge 2021 experience. Here are the top themes and updates we are excited about. The new phrase "let's workflow it" was shared many times, acknowledging the company's ability to solve any problem — from vaccine distribution to bank loan automation — by breaking down the process and rebuilding to a more streamlined and automated workflow that ultimately makes life easier and more efficient for

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Nearshore Software Development Outsourcing for Growth & Digital Transformation

Unosquare

Digital transformation is crucial to the survival and growth of businesses because of the ever-changing and competitive landscape that all organizations need to contend with. However, when you don’t have the talent in place to support these efforts, transformation and modernization efforts can be a struggle. Nearshore staff augmentation can support and accelerate capacity for the development of your project's backlog and increase the quality of your delivery.

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The Advantages of RPA in the Cloud

Automation Anywhere

Robotic Process Automation (RPA) is maturing now to the point where companies want the option of deploying it in the cloud. As IT Central Station members who use Automation Anywhere report, the cloud can be advantageous for RPA because it provides the flexibility and scalability that suit many automation strategies. Cloud use cases IT Central Station community is putting cloud-based RPA to work across a wide range of use cases.

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Top 10 Customer Service Outsourcing Companies Worldwide 2021

Pure Moderation

Which customer service outsourcing company is the best? A common question with no easy answer. There are many factors to consider so let’s explore some of the many players in the field to give you a better idea of which provider can offer the ideal partnership for your business. For many small to medium (and larger) sized enterprises, outsourcing is no longer just an option to consider, as much as it is an absolute necessity in terms of growth and survival.

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The R&D Tax Credit and Payroll-Tax Offset Swirl: It’s A Tax Treat for Qualified Small Businesses

inDinero

Did you know your business could qualify for a ‘sweet’ tax credit. Does your startup or small business spend money on trial-and-error activities to create a new product or improve a process? If that sounds like your business, the R&D tax credit and the payroll tax offset should absolutely be part of your tax strategy. The R&D tax credit wasn’t always available to small businesses.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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8 Reasons Why Businesses Should be Using a Customer Service Chatbot

V-Soft Consulting

Enterprise chatbots are revolutionizing businesses worldwide by transforming the way businesses communicate with customers in resolving their issues. Specifically, in the age of experience-as-an-economy, AI-powered chatbots with the ability to offer personalized interaction experiences, are offering innovative solutions to influence customer experience and build a valuable brand reputation.

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Recruitment Analytics to Improve the Hiring Process

Serigor Inc

A recruitment analytics system can save you lots of headaches as an employer. If you are worried about acquiring the best talent, in and out of new employees, or retaining the existing talent, this tool can bring the best solutions forward. Here learn how recruitment analytics can improve the hiring process. Helps to Find the Right Talent: Analytics and data help companies to find the best potential candidates right from the first stage of hiring.

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SEO for Blogging: Why Your Website Needs a Blog

Jonajo Blog

If you are starting a business and are looking to get your name out there, there is no better way than Search Engine Optimization (SEO). SEO is a simple and effective practice that can drive customers to your webpage. If you don’t already know what SEO is, that is perfectly fine. Today I will give you a quick definition of SEO, tell you why it is important and tell you why a blog can help.

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Humans and Bots—a Dynamic Duo for Cybersecurity

Automation Anywhere

Cyber attackers can be formidable villains: agile, quick, persistent—always looking for vulnerabilities in enterprises and exploring new possibilities in terms of attack vectors. If your company hopes to defeat them and protect your data , pocketbook, and reputation, consider a team effort of humans and bots. Traditionally, cybersecurity has fallen on humans to handle.

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The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

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Pre-employment screening vs re-screening: What employers need to know

Neeyamo

Things change, so do people. Over time, employees could become subject to substance abuse, fall into the dungeon of addiction, or commit a crime. Would an employer’s only option be to wait and have the dark side of the bubble rise to the surface? No. Organizations today have begun implanting re-screening as part of their global background screening policy to avoid just that.

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Identifying Your Customer Care Formula To Maximize Your Customers’ Experience

Transparent BPO Outsourcing

Economic Cycles Can Predict the Typical Customer Service Gap By Scott Newman, CEO, Transparent BPO With tireless regularity, the customer care sector is undergoing its predictable feeding frenzy. Once every decade, large, global corporations with thousands of agents spread throughout countless time zones consume smaller, midsized customer care providers.

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Ways RPA Improves Efficiency of GRC Activities

V-Soft Consulting

Automation transforms legacy processes and drives digital transformation. To drive automation efforts, RPA has been a main strategy for many business functions to drive efficiency at optimal costs. One such critical business function is Governance, Risk, and Compliance (GRC). The Enterprise Governance, Risk Management, and Compliance Market was valued at $31.95 billion in 2020 and is projected to reach $71.56 billion by 2027, according to GlobalNewsWire.

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The Difference Between Offshoring and Outsourcing

AS White Global

Even though more and more businesses across the world are engaging in offshoring and outsourcing, many people use these terms interchangeably, unaware that there are distinct differences between the two. As an offshore solutions provider in the industry for almost a decade, we discuss these two models to our potential clients so they can determine which one will work best for their business. .

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Building A Superstar Global Workforce: What We Aren’t Talking About Enough

Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

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Digital Transformation: A Roadmap for Success

WebCreek

Digital Transformation might seem to be a newly trending topic, but it began to emerge in the early 1990s, with the widespread adoption of the personal computer, the digitalization of data, and the advancement of computing processors. By 2019, however, Digital Transformation had become the number one priority of IT initiatives worldwide. And the number of companies participating in the change is only expected to increase, with spending on Digital Transformation set to reach $2.3 trillion globall

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Accelerate Development and Scaling with Low Code/No Code

Automation Anywhere

If you were technically minded as a kid, you might have gotten one of those electronics kits for your birthday that had wires, transistors, resistors, and other electronic components embedded in blocks. To make a functioning doorbell or lie detector or AM radio, you didn’t have to be trained in advanced circuit design or spend hours or days mapping out and testing your circuits and components.

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Egypt Payroll Outsourcing Alert

Mercans

Egypt – Comprehensive Health Insurance Law No. 2 for 2018. Mercans, a leading Egypt payroll outsourcing , PEO/GEO , employee leasing , recruitment and BPO services provider , has published a new Egypt payroll outsourcing alert. Subscribe to Mercans’ Egypt payroll outsourcing alerts to ensure that you are always up-to-date with the latest regulatory changes in Egypt labor and payroll compliance requirements.

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Best Remote Monitoring Tools for Tracking Staff Productivity

Eclaro

One notable benefit that the COVID-19 pandemic has brought to organizations globally is the renewed enthusiasm for remote work. Millions of personnel now work from the comfort of their homes to avoid consignation. Even organizations that once hesitated to take the vital step now acknowledge that telecommuters are more efficient and productive, after all.

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Reshoring – The Future of Supply Chains

Speaker: Rosemary Coates - Board Member & Founder at Reshoring Institute, Best-selling Author, Host of the Frictionless Supply Chain podcast

Supply chain disruptions create uncertainty and unpredictability for both businesses and consumers. These disruptions bring to light an organization's supply chain dependencies, which they were often unaware of when everything was running smoothly. Re-shoring is one solution that is gaining popularity as a result of pandemic-related issues. Companies can lower the risk of disruptions by shortening the supply chain and moving manufacturing close to the points of sale to reduce the need for expens

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This One Technique Can Ensure Your RPA Implementation is Successful

V-Soft Consulting

So you've heard a lot about the many benefits of RPA, and you want in, but you don't know which processes would be the best to automate first. Which manual processes are costing you the most money and time, frustrating employees, and the lowest hanging fruit for automation? And the big question: Which RPA automation project will give you the best ROI?

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How communication styles trigger interview bias

Talent Management Strategy

“Facts tell stories sell” is a piece of marketing and personal branding advice I see almost daily on social media, especially targeting job seekers. Like a lot of bumper sticker homilies, it can work some of the time, but it doesn’t work all of the time. Why? Because it lacks nuance, a topic which is… The post How communication styles trigger interview bias appeared first on Dorothy Dalton.

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Open Access BPO Invests $20 Million to Expand Taipei Knowledge Process Outsourcing Facility

OpenAccess BPO

TAIPEI, Taiwan, May 5, 2021 — Multinational business process outsourcing (BPO) firm, Open Access BPO, announced its investment to expand its multilingual knowledge process outsourcing (KPO) and call operations. The investment adds a new Taiwan office. The global outsourcing firm has facilities in China, the Philippines, and its US headquarters in Las Vegas, Nevada.

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Accelerate and Streamline Processes in SAP with Bots

Automation Anywhere

If your business is using SAP software for back-office processes, intelligent automation combining Robotic Process Automation (RPA), artificial intelligence (AI), and machine learning (ML) can accelerate and streamline those processes. It can save time and effort and reduce errors associated with handling manual, repetitive tasks. And intelligent automation can free up SAP users for higher-value work.

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Addressing the Global Talent War

Speaker: Jason Ciment - Get Visible | Mark Wald - SPRCHRGR | Leo Gestetner - Thankz | Michael S. Kraus - Expak Logistics

Remote work has helped future-proof organizations and increased their flexibility. However, sourcing candidates nationally poses new challenges and is proving difficult. The global sourcing industry seems to be in a state of war. DEI, attracting qualified candidates, and physical demographics are just a few of the issues that organizations face. Many companies are failing to win in this new landscape due to the intersectionality of problems in global sourcing.

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How to Improve Visibility by Optimizing your Accounts Payable Process

IPS

Today's increasingly competitive business environment requires fast decision-making.

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Video – International hiring: understanding the basic solutions

UnaTerra

Recorded on 6th April 2021. (UnaTerra regularly hosts webinars on. Read more. The post Video – International hiring: understanding the basic solutions appeared first on UnaTerra.

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4 Principles Why Proactive Approach is Crucial in Sales Outsourcing

Magellan Solutions

Why Is Initiating First Contact To Customers Is Important In Sales Outsourcing ? Sales outsourcing has been a fundamental solution for SMEs aiming for better profitability. There is a higher chance to get your annual profit by offshoring sales people than creating your own. Besides profit, outsourcing sales teams also prevents you from exerting effort in recruitment.

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What most of our potential clients fear about working with a software outsourcing company

Wirtek

Software outsourcing is a valid option for companies that are looking to scale up their product development and find the needed talent faster, but it’s one that comes with significant risk. Almost a quarter of software outsourcing relationships fail within the first two years and 50% within 5 years. As a result, IT leaders experience many concerns in the process of deciding whether to outsource their software development or not and which partner to choose.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.