Thu.Mar 14, 2024

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Tmall Global: Serving 100 Million Customers in a Decade

The Global Small Business Blog

©iStock/Adriana Montoya Tmall Global’s cross-border goods are stocked in warehouses in China’s biggest cities, making next-day delivery possible for over half of its orders. What is Tmall Global ? Alibaba Group’s Tmall Global has built a cross-border platform serving over 100 million customers in the last ten years – helping brands from British beauty devices brand CurrentBody to Australian health products producer Blackmores reach China’s consumers.

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Four Key Takeaways from TrailblazerDX

Perficient Digital Transformation

Last week, I attended TrailblazerDX in San Francisco, where the content was all about Salesforce Data Cloud and AI! There were over 300 sessions to attend, from technical talks to hands-on workshops where attendees could learn how to build copilots and how to use the latest Salesforce platform features directly from product managers , architects, and fellow developers.

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Driving Patient & Member Satisfaction through Personalized Digital Solutions

3Pillar Global

Healthcare patients are busy people with busy lives. What’s more, their interactions with providers and payers often occur at times when emotions are high and frustration can easily arise. The more friction in their experience, the more acute those frustrations become. Yet healthcare technology systems rarely prioritize the patient or member experience.

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Getting started with Kafka client metrics

IBM Services

Apache Kafka stands as a widely recognized open source event store and stream processing platform. It has evolved into the de facto standard for data streaming, as over 80% of Fortune 500 companies use it. All major cloud providers provide managed data streaming services to meet this growing demand. One key advantage of opting for managed Kafka services is the delegation of responsibility for broker and operational metrics, allowing users to focus solely on metrics specific to applications.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Democratizing Automation: Harnessing AI with Low-Code Solutions

Amzur

Tired of watching competitors speed ahead while your team gets bogged down in manual tasks? We understand. However, traditional automation approaches often require specialized coding skills, lengthy development timelines, and significant costs. These bottlenecks can hold businesses back, limiting their ability to innovate and respond quickly to changing needs.

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Maximizing business outcomes and scaling AI adoption with a Hybrid by design approach 

IBM Services

For established businesses, the debate is settled: a hybrid cloud approach is the right strategic choice. However, while embracing hybrid cloud might be intrinsic, clients continually seek to derive business value and higher return on investment (ROI) from their investments. According to a study conducted by HFS Research in partnership with IBM Consulting®, only 25% of surveyed enterprises have reported solid ROI on business outcomes from their cloud transformation efforts.

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Intugo’s Customer Service Outsourcing: Your Rules, Your Culture

Intugo

Intugo’s Customer Service Outsourcing: Your Rules, Your Culture Outsourcing customer services, which is the practice of delegating support responsibilities to external teams, has become essential for businesses pursuing practical and adaptable solutions. Albeit companies venture into the benefits of this approach, often a need for clarification and addressing concerns emerges.

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A Comprehensive List of Resources for the Contact Center Sourcing Process

Blue Ocean

Your organization is ready to find a new contact center outsourcer. What’s your next step? We’ve compiled a list of the most helpful outsourcing resources, in order from discovery to launch. We’re here to help! Read on! Is It Time to Outsource? 5 Questions to Ask Yourself Maybe your organization is so early in the discovery phase that you’re not sure if you’re actually going to outsource at all.

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The future of 5G: What to expect from this transformational technology

IBM Services

Since its rollout in 2019, 5G wireless networks have been growing in both availability and use cases. Apple was one of the first manufacturers to test the appetite for 5G in 2020 by offering its newest iPhone with 5G compatibility. From there, the floodgates opened, and today as much as 62% of smartphones are built with 5G connectivity (link resides outside ibm.com.

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Why healthcare outsourcing is on the rise

Microsourcing

For more than two decades, Black Book Research has earned a reputation for having its finger on the pulse of the healthcare sector. Recognized as a Top 25 international market research niche firm, it prides itself on conducting surveys that tap into the visions, challenges and concerns of the United State’s largest hospitals, top insurers and leading technology firms 1.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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Coveo Recognizes Perficient Colleagues as MVPs in 2024

Perficient Digital Transformation

Perficient Receives Seven “Most Valuable Professional” Recognitions We are proud to share our inclusion in the Coveo MVP Program with 7 of our own selected for the recognition. The Coveo MVP program recognizes individuals for their invaluable contributions and expertise within the Coveo ecosystem. To be considered for the recognition of Coveo MVP, one must possess a deep understanding of the platform and its business value to demonstrate strong thought leadership in the community.

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How to create a positive digital footprint in the tech community

Airswift

Here's how to fortify your self-assurance through a blend of learning and action Creating a positive digital footprint in the tech community is an essential part of building a professional image and cultivating a personal network of contacts. As the tech industry heavily relies on digital communication and collaboration, the traces one leaves online can significantly influence current and future interactions.

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Beyond Lines of Code: How to Measure Software Productivity in Global Capability Centers?

Zinnov

Peter Drucker’s timeless wisdom, “ You can’t improve what you don’t measure ,” remains relevant across industries, particularly in the context of Global Capability Centers (GCCs). Leaders in this space often grapple with the question of whether the global center can match the value and output of talent from the headquarters.

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Secure and Personalized Commerce for Healthcare and Life Sciences

Perficient Digital Transformation

The ability to offer healthcare products and services digitally is more important than ever. In fact, the global healthcare eCommerce market is projected to reach $994.2 billion by 2030. But a complex regulatory landscape and data privacy and security concerns are formidable obstacles. Additionally, consumer demand for proactive, personalized experiences is at an all-time high.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Generative AI Use Cases in Healthcare and Life Sciences Cybersecurity | Market Insights™

Everest Group

By referring to Everest Group's IT security report, gain knowledge about the leading Generative AI use cases in healthcare and life sciences cybersecurity.

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Timed Interactions and Timeouts Testing in Accessibility Testing

Perficient Digital Transformation

Timed interactions refer to any interaction with an application with a time constraint. This could be a login session that expires after a certain time, a payment gateway that times out if the user takes too long to complete the transaction, or any other interaction with a time limit. Testing the accessibility of these interactions involves ensuring that users can complete the interaction within the given time limit and that the application provides clear feedback when the time limit is about to

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Key Cybersecurity Service Growth Opportunities in the Healthcare and Life Sciences Industry | Market Insights™

Everest Group

Discover the primary growth opportunities in the healthcare and life sciences industry for cybersecurity services

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Interactive Component Accessibility Testing

Perficient Digital Transformation

As sites and applications become more intelligent, it’s essential to guarantee that all clients, regardless of disabilities, can access and utilize these elements. Interactive components like sliders, accordions, and modals can be especially difficult to make open, yet with the right testing strategies, it’s feasible to guarantee that everybody can utilize them.

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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Key IT Security Investments for Healthcare and Life Sciences IT Services Providers | Market Insights™

Everest Group

Discover the six essential investments in IT security for providers of healthcare and life sciences IT services.

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Employee Cost Calculator: Calculate Your Employee Costs Easily

Global Expansion

Estimate your employee expenses with our Employee Cost Calculator. Add your salaries & other costs to get a comprehensive breakdown, to manage your budget.

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Tackling AI’s data challenges with IBM databases on AWS

IBM Services

Businesses face significant hurdles when preparing data for artificial intelligence (AI) applications. The existence of data silos and duplication, alongside apprehensions regarding data quality, presents a multifaceted environment for organizations to manage. Also, traditional database management tasks, including backups, upgrades and routine maintenance drain valuable time and resources, hindering innovation.