The Global Small Business Blog

NOVEMBER 13, 2023

©iStock/Chris_Tefme What's affecting me, my clients, my colleagues and other global small business owners: Changing how we see the world in all its beauty and bizarreness. Kylie Jenner: from successful global beauty empire to soon to be fashion empire. Globalization is a funny thing, and McDonald’s today is a many-tentacled entity that morphs to fit the politics of the moment and the regions that franchises operate in.

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Perficient Digital Transformation

NOVEMBER 13, 2023

If you’re in technology, AIs are everywhere nowadays. At work, I use an AI to help me make proofs of concept, sometimes in communicating with other AIs. At home, I use Google’s Bard to help with those day-to-day mental chores such as meal planning. Even at play, when indulging in some Gran Turismo there’s an AI to race against. I can’t do anything about the AIs I use more casually (aside from being aware of them).

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inDinero

NOVEMBER 13, 2023

In August 2023, the Department of Labor proposed changing pay thresholds governing exempt vs. non exempt employees from protections under the Fair Labor Standards Act (FLSA). Should the change proceed, 3.4 million additional employees could be entitled to overtime pay. This change is not something for startups and small businesses to take lightly. Misclassifying employees as exempt can be an expensive headache for business owners.

Accounting 84

Accounting Jobbing Government Administrative 84

Intugo

NOVEMBER 13, 2023

Guide to Staffing in Mexico: Choosing the Right Personnel Having quality employees is vital to the competitiveness and growth of any company. To achieve this, staffing in Mexico must be carried out with well-planned strategies. This involves investing in a company’s most valuable resource: human capital. Because this is the case, the process should be taken with seriousness.

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Jobbing Out-Tasking Management Sourcing 59

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

Blue Ocean

NOVEMBER 13, 2023

Keep your finger on the pulse of the industry. From AI and VoC to EX and TX, here are some resources to inspire for the new year. As customer care teams start planning for 2024, we’ve seen how easy it can be to get stuck in a rut. The quickest way to get re-inspired is by getting a finger on the pulse of current news and customer service trends in the industry.

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Customer Service Retail Analytics Service 59

Simplr

NOVEMBER 13, 2023

We view every customer service and support interaction as an opportunity to build long-lasting and positive relationships between the brand and the consumer. This means retrieving and formulating the best possible resolution to their customer service inquiry, every single time. Sometimes, however, even with our generative AI-powered bot, this can take a little while!

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Zinnov

NOVEMBER 13, 2023

Join the discourse on the transformative power of Generation AI in outsourcing. Explore innovative strategies and insights at the Zinnov Roundtable event as experts redefine outsourcing dynamics for the future.

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Outsourcing 52

AS White Global

NOVEMBER 13, 2023

ASW Global was among the exhibitors at the National Insurance Brokers Association (NIBA) Convention last 8-10 October 2023 at The Star, Gold Coast. The annual event brings the insurance broking profession and broader insurance industry together for an engaging and informative experience. ASW CEO Joe Fussell and Daniel Breese , Director for Growth & CX, attended the event to further expand ASW’s connections in the insurance industry. “ We are pleased to have already successfully closed a new

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Insurance 52

NoonDalton

NOVEMBER 13, 2023

In recent years, Artificial Intelligence (AI) has rapidly emerged as a transformative force across various industries, reshaping the way businesses operate and interact with their customers. From healthcare and finance to retail and manufacturing, AI’s influence is far-reaching, offering unprecedented efficiencies, insights, and capabilities. This technological leap has ignited a global conversation about the future of work, particularly in sectors heavily reliant on human labor, like the

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Outsourcing Jobbing Collaborations Automation 52

SEBPO

NOVEMBER 13, 2023

Enter to Win a Pair of (2 nd Generation) AirPods! Headed to Lead-to-Cash Bash 3? We want to know your biggest business pain points. Select your answer(s) from the dropdown below and you’ll be entered into our FREE Giveaway! The post Lead-to-Cash Bash 3 – Giveaway appeared first on SEBPO.

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Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

Perficient Digital Transformation

NOVEMBER 13, 2023

In this blog, we will explore how to perform geolocation testing using Selenium 4 and Java. We’ll cover the basics, dive into practical code examples. By the end of this blog, you’ll have the knowledge and skills to work with geolocation testing with Selenium. Why Geolocation Testing is Important Geolocation, or the determination of a device’s physical location, has immense importance in today’s digital landscape.

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Simplr

NOVEMBER 13, 2023

We view every customer service and support interaction as an opportunity to build long-lasting and positive relationships between the brand and the consumer. This means retrieving and formulating the best possible resolution to their customer service inquiry, every single time. Sometimes, however, even with our generative AI-powered bot, this can take a little while!

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Customer Service Accounting Software Service 52

Perficient Digital Transformation

NOVEMBER 13, 2023

Introduction Software development has evolved rapidly over the years, with advancements in agile methodologies, DevOps practices, and continuous integration/continuous deployment (CI/CD) pipelines. However, as software applications become more complex, the need for efficient and effective testing is more crucial than ever. This is where autonomous testing steps in, offering a game-changing approach to software testing.

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Transparent BPO Outsourcing

NOVEMBER 13, 2023

30+ Year BPO Veteran Known for Producing Dynamic, Exceptional Performance Rockville, MD – Transparent BPO would like to announce the appointment of Mohammad “Mo” Kazi, as Site Director for our Belize operations, as our future-ready expansion continues. Mo brings an impeccable track record of over 20 years of call/contact center operations experience, and a unique […] The post Transparent BPO Appoints Mo Kazi As Belize Site Director appeared first on Transparent BPO.

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BPO Nearshoring Customer Service Outsourcing 52

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Accounting

Perficient Digital Transformation

NOVEMBER 13, 2023

Introduction: Developers can use code quality check tools to ensure their code is well-written, maintainable, and secure. Furthermore, these tools can identify potential problems in code, such as coding errors, code smells, and security vulnerabilities. Here are some of the best code quality check tools in 2023: SonarQube: The popular open-source code quality analysis platform SonarQube empowers developers to improve code quality with its comprehensive set of tools and metrics, and can analyze a

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Software Management Service Sourcing 52

IBM Services

NOVEMBER 13, 2023

Kubernetes , the world’s most popular open-source container orchestration platform , is considered a major milestone in the history of cloud-native technologies. Developed internally at Google and released to the public in 2014, Kubernetes has enabled organizations to move away from traditional IT infrastructure and toward the automation of operational tasks tied to the deployment, scaling and managing of containerized applications (or microservices ).

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Perficient Digital Transformation

NOVEMBER 13, 2023

In our previous article , we illuminated the significance of business transformation for life sciences and healthcare organizations (LS/HCOs). We delved into the anticipated value and pivotal roles these initiatives play in shaping a modern healthcare environment. Today, we unpack the steps LS/HCOs can take to actualize business transformation and the inherent challenges they might grapple with during the journey.

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IBM Services

NOVEMBER 13, 2023

Over the last decade, solid-state drives (SSDs) have become the top choice for many compute environments because of their better read/write speeds and lack of moving parts when compared to hard disk drives (HDDs). However, with many options to choose from, finding the right fit for your needs can be challenging. In this post, we’re going to look at one of the most widely used types of SSD, the M.2, and the most popular (and fastest) protocol available for connecting SSDs to motherboards, n

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E-Commerce Right-Sizing Marketing Finance 80

Advertiser: G-P

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

Payroll

Perficient Digital Transformation

NOVEMBER 13, 2023

Justin Racine, Perficient’s Principal of Unified Commerce, and Zach Zalowitz, Perficient’s Principal of Order Management, were both recently published in “The Ultimate Guide To Unified Commerce: Evolving Your Technology (And Mindset) To Drive Experience Innovation,” a tech guide written by Retail TouchPoints. Both Justin and Zach shared their perspectives on all things unified commerce strategy and data unification.

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Retail Order Management Management Marketing 52

IBM Services

NOVEMBER 13, 2023

In today’s rapidly evolving business landscape, legacy applications often stand as barriers to progress. These existing systems, characterized by outdated technology and architecture can hinder an organization’s ability to keep up with changing business needs and pose significant security and operational risks. Staying competitive is essential in today’s fast-paced business industry—this is where legacy application modernization comes into play.

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