Tue.Dec 05, 2023

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Exploring Selenium 4: Dive into the Actions API

Perficient Digital Transformation

Selenium 4, the latest iteration of the Selenium WebDriver, introduces several enhancements to streamline web automation. One notable improvement is the revamped Actions API. This low-level interface provides virtualized device input actions to the web browser, offering granular control over keyboard, mouse, pen, touch devices, and even scroll wheel interactions.

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Retailers can tap into generative AI to enhance support for customers and employees

IBM Services

As the retail industry witnesses a shift towards a more digital, on-demand consumer base, AI is becoming the secret weapon for retailers to better understand and cater to this evolving consumer behavior. With the rise of highly personalized online shopping, direct-to-consumer models, and delivery services, generative AI can help retailers further unlock a host of benefits that can improve customer care, talent transformation and the performance of their applications.

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A Comprehensive Approach to Meeting the Talent Demands of Sustainability Services | Blog

Everest Group

As the sustainability sector rapidly expands, the demand for skilled professionals is soaring. Read on to learn about the skill requirements needed in the sustainability service market and how to bridge the talent gap. In recent years, the world has witnessed a remarkable surge in awareness regarding environmental responsibility and sustainability. This shift in mindset has fueled the growth of the sustainability services market as organizations increasingly recognize the need to adopt eco-frien

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Beyond basics: Six tips for an exceptional customer service strategy

IBM Services

Enhancing the customer experience through customer service is among the most important disciplines for any organization for one simple reason: without customers, organizations would fail overnight. Customer service, sometimes called customer care or customer support, relates to the activities organizations take to ensure their customers’ needs are being met.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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How global companies use AI to prevent supply chain disruptions

Intelligent Sourcing

As they strive to make their supply chains more resilient, global companies are grappling with two challenges: the difficulty in discerning potential sources and the extended time required to find, vet, and onboard new suppliers. Companies such as Walmart, Tyson Foods, Koch Industries, Maersk, Siemens, and Unilever are using AI tools to swiftly find and […] The post How global companies use AI to prevent supply chain disruptions appeared first on Intelligent Sourcing.

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Here’s What You Need to Know about BPO Call Center

Intugo

Here’s What You Need to Know about BPO Call Center The strategic incorporation of a call center BPO (Business Process Outsourcing) has become an important consideration for companies striving to elevate efficiency and revolutionize customer support. A deep understanding of the integral role that BPO call centers play in optimizing business processes is very important for enterprises aiming to remain agile and competitive in their respective industries.

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Cloud Optimization Strategies for Navigating Cloud Evolution in 2024

Zinnov

Over the past eight years, a remarkable shift has taken place in how companies perceive and utilize cloud technology. Initial skepticism about data security and storage has given way to unwavering confidence since the pandemic.

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QSBS Exemption Explained: What Investors and C-Corp Executives Should Know

inDinero

The Qualified Small Business Exemption (QSBS exemption) can shield up to $10 million, and sometimes more, of stock appreciation from capital gains tax. The rules are complex but worth understanding; there are substantial tax savings to be had by claiming this rare exemption. C-Corp executives considering a primary stock offering can use them to incentivize investors to purchase a primary stock offering.

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Capturing Screenshots of Specific Web Elements: Selenium 4

Perficient Digital Transformation

In the ever-evolving landscape of web automation, Selenium 4 has emerged as a powerhouse with a plethora of features aimed at enhancing the testing experience. Among the standout additions is the capability to capture screenshots of specific web elements. This feature not only simplifies debugging but also provides a robust mechanism for visual validation in your automated tests.

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Generative AI’s Role in Modern Procurement: Use Cases and Impact | Webinar

Everest Group

LIVE WEBINAR Generative AI's Role in Modern Procurement: Use Cases and Impact December 5, 2023 | 9 a.m. CST | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m. IST In today’s business landscape, streamlined and efficient procurement processes are essential for sustained growth. It is imperative for procurement to embrace leading-edge technologies such as generative AI to stay competitive.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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How Much Does Inbound Call Center Cost

Magellan Solutions

Facing customer retention challenges, especially when you’re still getting the hang of things, is crucial. So, what’s the smart move for inexperienced businesses? Outsourcing their inbound call center services. But the question is, how much are you willing to spend for better customer service? Knowing the inbound call center cost allows your business to budget planning before you delegate some of your business operations to a call center.

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Top Use Cases of Generative AI That Businesses Must Know In 2024

V-Soft Consulting

In this digital era, Generative Artificial Intelligence (GenAI) has emerged as a transformative force, revolutionizing industries, and fundamentally redefining the way organizations operate and work. Generative AI for business is rapidly evolving and being adopted across sectors. The eagerness of enterprises to tap into the power of Generative AI will only increase , changing work and adding trillions of dollars to the global economy in a few years.

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Navigating the Path Ahead: Customer Service and BPO Trends to Watch in 2024

Customer Serv Outsource Smarter

If the past few years have shown us anything, it’s that change is the only constant in the business process outsourcing (BPO) world. As we bid farewell to 2023 — a year marked by economic fluctuations, workforce scarcity, and increased automation — we can’t help but look forward to what 2024 holds.

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The Marketer’s Checklist for Creating AI Experiences in Medical Device Marketing

Perficient Digital Transformation

If there is one thing marketers across the world have in common right now, it’s using artificial intelligence (AI) as part of their digital experience. With the emergence of tools such as ChatGPT and DALL-E 2, to name just a few, AI is becoming more commonplace by the day. And it’s giving marketers endless inspiration for how a few AI bells and whistles can wow audiences and increase conversions.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Drive E-commerce Success with Live Chat Interaction

Magellan Solutions

Are you one of those who think technology can be complicated? Well, not all of it! Take “live chat,” for example, which is precisely what it sounds like: a real-time chat on your website. But here’s the cool part: live chat is more than a technological advancement. It’s an enticing way to connect with your customers. Your website visitors simply compose a quick message, hit send, and get instant assistance.

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Impact Sourcing Special Report 2023 | In the News

Everest Group

Impact sourcing is gaining global recognition as a powerful solution for meeting talent needs in a socially conscious way while achieving business results and gaining positive publicity. Rita N. Soni , Principal Analyst, Everest Group, and Prateek Singh , Practice Director, Everest Group, shared their thoughts, saying promoting diversity, equity, inclusion, and belonging through impact sourcing can also attract positive publicity.

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Contract Compliance Audit: Overview, Benefits, and Steps

SirionLabs

Learn why contract compliance audits are important and the exact steps to implement them for your business contracts.

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Key Issues Affecting the Effectiveness of Generative AI | Blog

Everest Group

Generative AI seems so compelling. However, it carries significant issues that will likely cause initiatives to fail or substantially underperform against their potential. This blog presents information about several issues. We will look first at a key issue causing a lot of resistance to generative AI adoption: the technology presents a probabilistic answer as though it is a deterministic answer.

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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India’s tech edge triggers a global captives explosion

Zinnov

At least 20% of Forbes 2000 global companies have set up their GCCs in India till 2023 and this share is estimated to grow to up to 55% by 2030, according to data from management consultancy firm Zinnov.

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Change in Minimum wage for EOBI calculations

Mercans

Effective from 1 July 2023, the Employee’s Old Age Benefits Institution (EOBI) through notification no. ADLW 8(20)/ICT/2021-325 has amended the minimum wages for unskilled worker ordinance, 1961 from PKR 25,000 to PKR 32,000 monthly wage. The Employer and Employee contribution will be PKR 1,600 and PKR 320 i.e., 5% and 1% of Minimum monthly wage respectively.

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Contact Center Vs Call Center: 10 Key Differences in 2024.

Go4Customer

In customer service, the terminologies "Contact Center" and "Call Center" are frequently interchanged, yet each encapsulates unique attributes and functionalities. This distinction holds immense significance for businesses endeavoring to deliver outstanding customer experiences and refine their service methodologies. While the terms are often used interchangeably, the divergence between Contact Centers and Call Centers is pivotal.

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Analyst Relations Newsletter Q4 2023: Key Highlights from Custom Research

Everest Group

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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How BPO Services in Pune Drive Business Success?

Go4Customer

Welcome to the Outsourcing Advantage! Are you seeking ways to boost your business efficiency in Pune while focusing on core operations? Wondering how outsourcing could be your game-changer? Well, let's talk about Pune and its remarkable BPO services. Have you ever pondered the idea of driving business success by partnering with top-tier BPO companies in Pune?

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Automate Endpoints Creation in Optimizely Configured Commerce with PowerShell

Perficient Digital Transformation

Creating custom storefront APIs in the backend often involves a time-consuming process of crafting multiple files. Our PowerShell script automates endpoint creation to streamline this, generating the necessary classes and interfaces effortlessly. Let’s explore in this blog how to automate endpoint creation in Optimizely Configured Commerce with PowerShell.

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Third-Party Verification Services: Role in Streamlining Sales & Operations.

Go4Customer

Did you know Third-Party Verification Services (TPV) and Information Verification Services are revolutionizing businesses? Yes, in today's fast-paced business environment, they're not just tools; they're the game-changers. Imagine?You're a business owner, and you know that trust is the currency of modern commerce. Your customers, much like you, want efficient and secure transactions.

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Contact Center Vs Call Center: 10 Key Differences and Why It Matters?

Go4Customer

In customer service, the terminologies "Contact Center" and "Call Center" are frequently interchanged, yet each encapsulates unique attributes and functionalities. This distinction holds immense significance for businesses endeavoring to deliver outstanding customer experiences and refine their service methodologies. While the terms are often used interchangeably, the divergence between Contact Centers and Call Centers is pivotal.

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Global Hiring Guide: Top Emerging Fintech Hubs

The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.