Fri.Oct 15, 2021

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A Global Wakeup Call to Social Media Influencers and Global Small Businesses

The Global Small Business Blog

©iStock/bigtunaonline Is it time to diversify away from Facebook products and any legacy social media app where you’re making money on content, or using it as a shingle to your business? Last week’s Facebook blackout serves as yet another reminder. It doesn’t matter where you are. These things go down, if you’re reliant on them for revenue, it’s a day off without pay.

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The Emerging Mental Health Ecosystem Will Help Drive Down Costs And Increase Accessibility

Forrester Digital Transformation

It was World Mental Health Day this past Sunday–a day designated by the WHO to raise awareness of mental health issues globally and to mobilize efforts in support of mental health. It’s a solid reminder to embrace the progress we’ve made in mental health support but also recognize that there’s a long way to go […].

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Good Governance Makes Data the Asset It Should Be

.orgSource

Is a hacker haunting your future? Or is your data dilemma more like a recurring headache? Data shouldn’t be a challenge. It’s an asset that should work for you. Two-point-five quintillion bytes of data are generated online daily, according to SaaS Scout Research Group. Data is the meta product of every sale. With each transaction, […]. The post Good Governance Makes Data the Asset It Should Be appeared first on.orgSource.

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Mutuals And Challengers With Great Digital Offerings Or Customer Service Provide The Best Banking CX In Pandemic Europe

Forrester Digital Transformation

Forrester surveyed customers of the 38 of the largest and most important banking brands in France, Germany, Italy, Spain, and the UK about the quality of their experiences as a part of our European Banking Customer Experience Index, 2021. As in 2020, mutuals and challengers (banks founded as alternatives to traditional banks) offer the best experiences across Europe.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Sherry Matlock Builds Automotive Technical Expertise to Advance Career

Perficient Digital Transformation

Perficient is lucky to call our 6,000+ global colleagues the most hard-working, talented, and driven people in the business. It’s no secret our success is because of the brilliant minds who continually build their knowledge and skills to better serve our clients, proudly enabling digital transformation for the world’s biggest businesses.

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Linkedin Has Not Given Up On The China Market

Forrester Digital Transformation

On October 14, 2021, Mohak Shroff, Senior Vice President of Engineering at LinkedIn, published a blog post “China: Sunset of Localized Version of LinkedIn and Launch of New InJobs App Later This Year.” It triggered multiple follow-up reports from major media outlets, with titles containing words like: LinkedIn to Shut Down Service in China Microsoft […].

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More Trending

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Author Talks: Dorothy A. Brown on the whiteness of wealth

McKinsey and Company

In her new book, the Emory University law professor explains why US tax policy disadvantages Black Americans—and how to make the system more equitable.

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Nearshoring: The Secret to Solving the DevOps Skills Shortage

Auxis

“DevOps engineer” became the most recruited job on LinkedIn in 2018 - and demand continues to explode. But as a severe DevOps skills shortage makes it the top IT recruiting challenge for nearly half of organizations in 2021, nearshore outsourcing is emerging as the fastest and most effective way to access a highly professional talent supply with the sophisticated infrastructure and cultural compatibility that’s essential for peak performance.

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In search of speed: A new way for retailers to organize

McKinsey and Company

As global organizations seek to recast themselves for speed, the retail sector has been under significant pressure. Enterprise agility is emerging as a solution.

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Expanding Our South American Footprint with Overactive

Perficient Digital Transformation

We’re excited to announce that Perficient has extended our South American footprint and expanded our nearshore delivery capabilities with the acquisition of Overactive – a nearshore software development firm based in Montevideo, Uruguay, with additional locations in Colombia, Argentina, and Chile. With this acquisition, we’re strengthening our nearshore delivery capabilities and capacity with enhanced custom software application design, development, testing and support for customers, acceleratin

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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Preparing global business services for the next normal

McKinsey and Company

Shared-services and GBS organizations face twin needs: to accelerate digital capabilities and learn to work within a constantly evolving environment.

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Perficient Included in Gartner’s Forecast Analysis: CPaaS, Worldwide, 2021

Perficient Digital Transformation

We are excited to announce our inclusion in Gartner’s Forecast Analysis: CPaaS, Worldwide, 2021, as a top-rated third-party System Integrator (SIs) for Amazon Connect and Twilio. This guide lays out expectations when it comes to CPaaS providers, how CPaaS should be working for your business, and the overall market prospect when it comes to leveraging CPaaS in the future.

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Value creation: How can the semiconductor industry keep outperforming?

McKinsey and Company

The industry has made vast profitability gains in recent years. Can it seize the moment to accelerate value creation even further?

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Accessible Videos: Highlight Your Recorded/Live Captioning and Provide Downloadable Transcripts

Perficient Digital Transformation

In my post from August , we learned how to effectively include stop, pause, hide, or volume changing controls into your video content to ensure the content is accessible to all users. Now we’ll learn a little more about the value of including captions for both pre-recorded and live videos, as well as the option to download a transcript of a video’s audio.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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How a tech company went from moving data to using data: An interview with Ericsson’s Sonia Boije

McKinsey and Company

Ericsson’s head of data enablement explains how the company is enabling its people to make full and effective use of data.

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The X factor for CIO’s: Balancing Between Stability And Speed

Infosys Consulting

Co-authored by Dheeraj Marcus. General verbatim we hear from clients is that faster and more frequent changes to their IT systems introduce more significant risks to them, breaking. IT Organizations are much like tight rope walkers, delicately balancing the stability of operations against maximizing the speed of delivery. Unfortunately, this results in silos between groups that are measured on how well they do their job, keeping things stable against groups that are measured against how quickly

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‘Customer Experience’ or ‘Customer Service’? Why an Outsourcing Company Is the Best Way

Anexa

CX, CX, CX… if you’re an SMB, trying to stay ahead of the exploding post-pandemic commerce curve, you’re hearing about customer experience as the leading factor in consumer acquisition and retention – even ahead of product and well ahead of price. In fact, research shows that almost 50% of business owners believe that CX will be the top priority over the next five years.

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Accounts Receivable Outsourcing & Process Improvement Case Study for Cosmetics Giant

Auxis

CLIENT PROFILE. Our client is a global, publicly-traded, health and beauty company with annual revenue of $1.6 billion and 7,000+ employees. Founded in 1932, its diversified product offering is sold through a variety of channels, including big box retailers, high-end department stores, convenience stores, and beauty salons.

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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‘Customer Experience’ or ‘Customer Service’? Either Way, Customer Service Outsourcing Companies Are the Best Way

Anexa

CX, CX, CX… if you’re an SMB, trying to stay ahead of the exploding post-pandemic commerce curve, you’re hearing about customer experience as the leading factor in consumer acquisition and retention – even ahead of product and well ahead of price. In fact, research shows that almost 50% of business owners believe that CX will be the top priority over the next five years.

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oboloo Joins Tech Zero

Obobo

oboloo Joins Tech Zero. oboloo has joined Tech Zero, a group of tech companies who are joining forces to accelerate progress to net zero, support tech companies in making a climate action plan and use tech to help the customers they serve live more sustainably. Tech Zero is led by Bulb and industry body Tech Nation, and was founded by fast-growing British tech firms allplants , Babylon , Citymapper , Faculty , GoCardless , Habito , Hopin , Moneysupermarket Group , OLIO , Onfido , Revolut , Starl

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LIVE COMMERCE: How BPO / Outsourcing Companies Can Support Commerce as an EVENT

Anexa

The world of commerce has seen a dramatic new format – one that blends entertainment with interactive and instant purchasing. The best example of this would be Alibaba’s Taobao Live annual event, involving an online livestream broadcast with their ecommerce store to allow viewers (and consumers) to watch and shop at the same time. The Chinese retail giant pioneered this ecommerce revolution (in 2020, the first 30 minutes on Taobao Live generated $7.5 billion in sales) and quickly solidified the

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How Augmented Reality is Changing the Manufacturing Industry

V-Soft Consulting

Augmented reality (AR) is a field that a few decades back seemed futuristic but is now finding applications across industries. At the onset, it is necessary to distinguish the concept of augmented reality from that of virtual reality (VR) which do appear similar at a glance but upon closer inspection, have a lot of differences. Virtual reality completely immerses users in a simulated reality with the help of devices and equipment such as headsets, sensors, and gloves which transport the user to

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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A day in the Ahr Valley flood recovery zone When Germany’s Ahr Valley flooded, Hylanders showed up for a day of volunteering

Hyland

... The post A day in the Ahr Valley flood recovery zone <span style='display: block;font-size: 55em;line-height: 1.3em;font-weight: 100;;'>When Germany’s Ahr Valley flooded, Hylanders showed up for a day of volunteering</span> appeared first on The Hyland Blog.

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Emerging stronger from the crisis: What’s next for regional providers?

McKinsey and Company

Regional healthcare providers should address some familiar topics—with speed and all at once—to thrive in the next normal.

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AI for Risk Management Cheat Sheet: How to Nail It

Vilmate

The post AI for Risk Management Cheat Sheet: How to Nail It appeared first on Nearshore Software Development Company in Ukraine - VILMATE.

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Teaming Up to Get It Right – A Customer Service Outsourcing Company Can Take You Further

Anexa

The days of customer service solely being accessed through a telephone number are gone. ‘Service’ has never been a more critical element of the customer journey – from the product exploration, comparisons, and reviews; to the initial interactions, right through post-purchase and beyond. Today’s brands and companies need to consistently exceed customers’ expectations, or risk losing out to the competition.

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Global Hiring Guide: Top Emerging Fintech Hubs

The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.

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QuickBooks Versions Comparison

Planergy Software

Deciding to use QuickBooks from Intuit is a good decision. However, once you make that decision, you’ll need to make another; which edition of QuickBooks is right for your business. Intuit doesn’t make the process easy, providing only basic details about many of their applications, and their push to move everyone to the cloud with QuickBooks Online also reduces the level of information available about their desktop applications.

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Today’s Leading Businesses Are Already Building Tomorrow’s Leading Workforces – Business Process Outsourcing Companies Can Do the Heavy Lifting

Anexa

COVID-19 struck in early 2020 and dramatically impacted the economy across all industries. Between business shutdowns, work from home (WFH) pivots, the surge of a digital economy and the implementation of pandemic health guidelines – which in and of itself has remained a moving target – businesses scrambled to keep their footing. One of the industries most deeply affected by the crisis was the banking world – like all other sectors, (and as an essential service) they were forced to answer the ca

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Major Actionable Strategies for Boosting E-Commerce Customer Experience Now

Mattsen Kumar

If you have been in business for any length of time, you already know that having a great product is not enough to stay afloat, much alone thrive. Yes, the items you sell have a significant impact on your company’s future performance. However, product quality is not enough to attract, engage, and retain e-commerce shoppers. In reality, product quality is no longer the most important factor in deciding whether or not to do business with a particular brand.

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Alive and Well – How BPO Outsourcing Companies Can Support the $1.5 Trillion Wellness Market

Anexa

The post-pandemic rebound of consumer spending has created opportunities across all markets – and none more heavily impacted than the ‘wellness’ industry. First of all, exactly what is wellness? While it can mean different things to different people, for many it encompasses physical fitness, holistic care, happiness, relaxation, mindfulness, emotional balance, stress reduction, quality of life and spiritual health.

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How Intent Data Helps Marketers Convert A-List Accounts

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.