Effects of AI on Jobs in the BPO Industry
NoonDalton
SEPTEMBER 4, 2023
The incorporation of AI into BPO is not a mere enhancement—it’s a transformative change that impacts multiple layers of operations. From a financial standpoint, this is a win-win: improved service quality at a reduced operational cost. The Downside: Job Loss and Skill Obsolescence The Numbers: How Many Jobs Are at Risk?
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