Perficient Digital Transformation

JANUARY 2, 2024

And being the basketball geek that I am, I did research to find out what the Timberwolves have done differently this season compared to other seasons that have helped them vault up to the top of the standings through the first month and a half of play. Competition: Perficient has created Now/New/Next to map the competitive landscape.

Research 104

Research Marketing Out-Tasking Retail 104

Mattsen Kumar

SEPTEMBER 21, 2023

As companies intensify their quest to deepen customer relationships, this technology emerges as a linchpin. It transforms how the company interacts with its customers, delivers valuable insights, and improves CX. The blog post discusses how Speech Analytics is reshaping CX and why it is poised to be a future trend.

Analytics 52

Analytics Call Center Marketing Regulations 52

Influx

NOVEMBER 29, 2022

The best customer experience (CX) businesses see benefits reflected in their retention rate. Because loyal customers spend 67% more than new ones and the cost of acquiring a new customer is significantly higher than retaining them, it rewards both businesses and customers to invest in customer support quality.

Customer Support 52

Customer Support Research Customer Service Service 52

Anexa

OCTOBER 15, 2021

CX, CX, CX… if you’re an SMB, trying to stay ahead of the exploding post-pandemic commerce curve, you’re hearing about customer experience as the leading factor in consumer acquisition and retention – even ahead of product and well ahead of price. Understand your customers, their jobs, their goals.

Customer Service 52

Customer Service Service Outsourcing Research 52

Anexa

OCTOBER 15, 2021

CX, CX, CX… if you’re an SMB, trying to stay ahead of the exploding post-pandemic commerce curve, you’re hearing about customer experience as the leading factor in consumer acquisition and retention – even ahead of product and well ahead of price. Understand your customers, their jobs, their goals.

Customer Service 52

Customer Service Outsourcing Service Research 52

Premier BPO

MAY 8, 2023

Business process outsourcing, a long-accepted strategic decision for Australian businesses, is increasing in popularity for firms looking to enhance their customer experience while reducing costs. In the Australian market, customer experience (CX) is more important than ever. Why isn’t it 100%?

Outsourcing 52

Outsourcing Business Process Outsourcing BPO Reduced Costs 52

Balbelforce

DECEMBER 2, 2021

In this post: The benefits of CX management Where should you start with CX management? The sub-disciplines of CX management Become a CX diplomat How to side-step the mistakes of CX management Building better customer experiences. The benefits of CX management. Where to start with CX management?

Management 52

Management Collaborations Research Customer Service 52

Perficient Digital Transformation

NOVEMBER 28, 2023

Electrification and Digital-First Commerce Our guests were very enthusiastic as they discussed how consumer preferences are rapidly changing in a new landscape of electrification and digital-first commerce experiences.

Research 64

Research Government Sales Software 64

Mattsen Kumar

OCTOBER 12, 2023

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.

Customer Service 84

Customer Service Outsourcing Robotics Process Automation Service 84

Simplr

JULY 13, 2022

What’s the secret to Simplr’s CX success? Simplr’s distributed, fully remote Human Cloud Network is made up of agents just like Lindsey who are committed to delivering top-notch customer experiences. I found SimplrFlex through a Google search when I was researching WFH opportunities with flexible scheduling.

Customer Service 98

Customer Service Call Center Flexibility Service 98

TTEC

MARCH 8, 2022

Image: Type: Podcast Episodes Podcast Embed Code: HTML Override Type: Content Enable Social: Topics: Customer Experience Strategy Body: Join the editors of the Customer Strategist Journal as they discuss their favorite trends, stories and facts from the newest issue, "The Great Re-Engagement.". They're doing it already.

Right-Sizing 52

Right-Sizing Banking Research Retail 52

Everest Group

APRIL 28, 2023

Teleperformance, a global leader in the customer experience management industry, has announced its proposal to acquire Majorel, another titan in the industry. As we mentioned in our recent blog , we are seeing the rise of global titans in the customer experience management industry with revenues above US$4 billion.

Management 40

Management Global Outsourcing Retail Insurance 40

Everest Group

JUNE 9, 2023

Process Mining Products PEAK Matrix® Process mining plays a crucial role in driving operational excellence and facilitating enterprises’ digital transformation initiatives by employing a data-driven approach to continuously discover, monitor, and optimize existing processes.

Outsourcing 52

Outsourcing Government Marketing Research 52

Zinnov

AUGUST 30, 2022

A Center of Excellence (COE) model comes into play when the organization needs to organically develop its expertise in a certain domain as it enables the organization to experiment and innovate to deliver functional and/or technological capabilities. Setting up a COE will mark the beginning of an organization’s journey to excellence.

Government 98

Government Flexibility Efficiency Human Resources 98

Influx

NOVEMBER 4, 2022

Let us introduce you to customer feedback loops. You may have heard of them before, but in this blog, we’ll give you the full rundown of how you can create your own successful customer feedback loop that brings results again and again. . What is a customer feedback loop? Reduced customer complaints/reviews .

Customer Support 52

Customer Support Research Accounting Automation 52

NoonDalton

JUNE 5, 2023

There are numerous opportunities to leverage metaverse technology to deliver immediate business value through new and innovative experiences. Rather than fixating solely on the concept of “the metaverse,” the focus should be on creating captivating customer experiences.

Customer Support 52

Customer Support Efficiency Government Engineering 52

Influx

MAY 11, 2023

Building or scaling customer support is a critical endeavor for businesses aiming to provide exceptional customer service. As a business grows, customer support needs to grow in tandem to ensure that customers continue to receive the same level of service and attention. What is customer support?

Customer Support 52

Customer Support Labor Costs Customer Service Outsourcing 52

Perficient Digital Transformation

JUNE 20, 2022

In the panel, Mike Rabbior, Principal and Chief Strategist for Commerce at Perficient, and Paul Pisecco, Go-to-Market Leader: CX, Data Platforms & AI at HCL Software, focused on how AI can help B2B Ecommerce businesses excel in their industries. AI enables a computer to make decisions that usually would require human intelligence.

Software 64

Software Right-Sizing Sales Manufacturing 64

Perficient Digital Transformation

MAY 18, 2023

for new initiatives/changes & operational excellence to run the business as usual Business Continuity and Disaster Recovery considerations The list can go on and on… Only those who have an agile and the right mindset can adapt, survive, and thrive. Portfolio Management : Manage portfolios of projects, programs, and demands.

Design 64

Design Management Collaborations Government 64

Influx

OCTOBER 27, 2022

The goal as a company is to have customer service that is not just the best but legendary. – The first step in creating a customer-centric organization with top-notch customer support is helpdesk software. For support agent sanity and enhanced CX, helpdesk is your answer. . Customer support center.

Software 52

Software Out-Tasking Customer Support Customer Service 52

Groove Technology

MARCH 10, 2022

While an eCommerce platform eliminates the possibility of customers taking products from the store floor, there are several distinct issues and risks associated with digital enterprises. When a customer registers, always provide them with a verification link. Unified view features in CX platforms can offer this capacity.

Retail 130

Retail Manufacturing Sales Customer Service 130

Anexa

OCTOBER 15, 2021

The days of customer service solely being accessed through a telephone number are gone. Service’ has never been a more critical element of the customer journey – from the product exploration, comparisons, and reviews; to the initial interactions, right through post-purchase and beyond. What exactly IS customer service?

Customer Service 40

Customer Service Outsourcing Service BPO 40

Influx

JULY 27, 2022

The bucket represents your business, the water going into the bucket represents new customers acquired, and the water flowing out of the bucket symbolizes customers lost. In this analogy - the Leaky Bucket Theory - the total amount of water in the bucket represents the number of your current customers. .

Customer Support 52

Customer Support Analytics Research Customer Service 52

Everest Group

APRIL 4, 2023

Heightened momentum for technology-first and automated operations is elevating customers’ need for greater convenience, instant gratification, faster turnaround time, and more self-service options. P&C carriers will need to excel at the 3Es: experience, efficiency, and effectiveness.

Insurance 59

Insurance Analytics Right-Sizing Sourcing 59

Mattsen Kumar

JUNE 11, 2021

Customer service is a dominant component of a business; it directly affects revenue, brand reputation, customer lifetime value, and future growth prospects. With the changing trends and evolving customer expectation, offering relevant customer service is a prevalent challenge.

Customer Service 52

Customer Service Service E-Commerce Customer Support 52

Influx

OCTOBER 20, 2022

A comprehensive website audit will allow you to assess and analyze any areas of opportunity, understand competitor strengths and weaknesses, isolate site errors, and conduct keyword research. . Keyword performance (also conduct research for keywords that need to be added) . Don’t waste customers’ time. Utilize customer data.

Sales 52

Sales Research Customer Support Flexibility 52

Magellan Solutions

JUNE 8, 2021

AI Sentiment Analysis Provides Excellent Support In Outsource Customer Service Solutions. Technology has offered various ways in improving how customers reach a business. In outsource customer service solutions arsenal, there are two indispensable tools. As well as in customer escalation support.

Customer Service 52

Customer Service Outsourcing Service Customer Support 52

Zinnov

OCTOBER 18, 2023

This has led to the creation of Centers of Excellence (COEs) and Global Capability Centers (GCCs) designed as offshore sites that leverage skilled talent in specific geographies. On the contrary, research suggests that outsourced projects take 4X the time to complete a project than normal. Looking for the best global talent?

Outsourcing 52

Outsourcing Offshoring Reduced Overhead Right-Sizing 52

Magellan Solutions

JUNE 12, 2021

Offshore Call Center Services Uses Speech Analytics to Improve Customer Journey. Aptly named as this industry uses various innovations and technology to deliver excellent services to businesses worldwide. . These kinds of innovations are used to focus on customer journey’s improvement. This is where speech analytics comes in.

Call Center 52

Call Center Offshoring Analytics Service 52

Avasant

JANUARY 12, 2022

According to Parikh, the deal is not just about cost savings for our customer. The objectives are to consolidate and optimize vendor management while improving customer/supplier relationships. CEMEX (NYSE: CX) is a global construction materials company that is building a better future through sustainable products and solutions.

Government 52

Government Advisory Outsourcing Operations Sourcing 52

Blue Ocean

DECEMBER 13, 2022

Salesforce research says consumers like us belong to 4.3 If, for example, you’re a member of Nordstrom’s loyalty program, Nordy Club, you’re among a group of customers who are likely to spend three to five times more than non-members, and are consequently driving two-thirds of Nordstrom’s sales. loyalty programs on average.

Retail 59

Retail Right-Sizing Accounting Outsourcing 59

TTEC

MARCH 23, 2022

Image: Type: Podcast Episodes Podcast Embed Code: HTML Override Type: Content Enable Social: Topics: CX Innovation Body: TTEC writers Liz Glagowski and Dylan Haviland got together to chat about nearly a decade of virtual reality (VR) and augmented reality (AR) experiences. Transcript: LG: Hi, and welcome to the CX POD.

Healthcare 52

Healthcare Sales Retail Research 52

Premier BPO

AUGUST 19, 2021

E.g. IT Support, Customer Care, Contact Center, Accounting, etc. An office or virtual space dedicated to answering high volume calls for the customers of the organization; relating to queries, support, potential buyers etc. For example, researching for legal advice, medical professionals, training, etc. . Customer Care.

BPO 52

BPO Outsourcing Offshoring Call Center 52

Balbelforce

JUNE 16, 2022

The experience customers have when they call has a huge influence on how they view your brand. A good CX leads to benefits like increased loyalty and more sales. While a bad customer experience can have the opposite effect. What is a customer calling experience? Customers have high expectations.

Call Center 52

Call Center Data Entry Software Automation 52

Perficient Digital Transformation

FEBRUARY 1, 2023

In today’s ever-changing digital world, relevant, meaningful, and engaging digital experiences are critical. Whether B2B or B2C, tech-savvy customers do not make buying decisions like that. They conduct thorough research and then buy products that meet their specific expectations.

Co-Sourcing 110

Co-Sourcing Marketing Flexibility Research 110

Perficient Digital Transformation

JANUARY 18, 2023

The importance of customer experience and the role of marketing technology. According to Salesforce’s recent State of Marketing 2020 report, 69% of customers now expect connected experiences. However, what stands in the way of creating personalisation at scale and delivering a true 1:1 customer journey across devices?

Marketing 69

Marketing Right-Sizing Analytics Automation 69