Perficient Digital Transformation

FEBRUARY 21, 2024

Connect with Nico on LinkedIn Meet the Host Jim Hertzfeld is Principal and Chief Strategist for Perficient. For over two decades, he has worked with clients to convert market insights into real-world digital products and customer experiences that actually grow their business.

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Pharmaceuticals Marketing 52

Perficient Digital Transformation

MARCH 20, 2024

In this role, she focused on creating technology-based customer experiences and new business model concepts, leveraging data and insights to shape our future sustainable food system. More than just a strategist, Jim is a pragmatic rebel known for challenging the conventional and turning grand visions into actionable steps.

Marketing 105

Marketing 105

Perficient Digital Transformation

APRIL 17, 2024

Keith shares his unique journey from his start at Swiss Army Brands to spearheading digital transformation in the automotive industry, emphasizing the importance of customer connection and innovative thinking. Together, they embark on a journey into the electrifying future of the automotive industry.

Marketing 52

Marketing 52

Perficient Digital Transformation

MARCH 2, 2023

In this episode, Jim and Kim talk with Brian Flanagan , Digital Experience Strategist at Perficient , about the rise of generative AI and its potential to replace or augment human workers. Subscribe Where You Listen Apple | Spotify | Amazon | Google | Stitcher Meet our Guest Brian Flanagan is a Digital Experience Strategist at Perficient.

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Research Marketing Management 64

Perficient Digital Transformation

JUNE 22, 2023

In this episode, Jim and Kim talk with Justin Racine, director and lead commerce strategist at Perficient, and explore the concept of unified commerce and its impact on customer experiences and business growth. As well as how to leverage the technology you already have to make customers feel more connected to your brand.

E-Commerce 52

E-Commerce Research Marketing 52

Perficient Digital Transformation

FEBRUARY 14, 2024

Revolutionizing B2C Commerce: The Impact of Generative AI In the dynamic landscape of commerce and consumer-driven markets, Business-to-Consumer (B2C) organizations are increasingly turning to generative AI to revolutionize their operations and enhance customer experiences.

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Perficient Digital Transformation

JANUARY 25, 2022

Alan advises leading executives and marketing teams on brand, customer experience, innovation, and growth opportunities. Jim Hertzfeld is Principal and Chief Digital Strategist for Perficient. He works with clients to convert market insights into real-world digital products and customer experiences that actually grow their business.

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Research Marketing 135

Perficient Digital Transformation

APRIL 14, 2023

Listen up, brand strategists! Are there meaningful ways to maintain customer loyalty that you’ve never thought of? Can customer loyalty be built through trust as opposed to accumulating points? Meet the Hosts Jim Hertzfeld is a Principal and Chief Digital Strategist for Perficient. Listen to the new episode of What If?

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Retail Insurance Manufacturing Healthcare 64

Perficient Digital Transformation

MARCH 23, 2022

Google’s Chief Measurement Strategist, Neil Hoyne, on changing the objectives you’re tracking with the data you already have. An Interview with Google’s Chief Measurement Strategist. What If You Could Make Employee Experience Part Of Your Customer Experience? What If Mark Cuban Joined The Podcast?

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Research Marketing 69

Perficient Digital Transformation

AUGUST 8, 2022

Your customers want to live the digital-first lifestyle, especially when it comes to interacting with your brand. Your company’s organizational change management (OCM) processes must be addressed and set before you can choose the right technology to implement and create a seamless digital customer experience.

Management 111

Management 111

Bydrec

DECEMBER 14, 2022

However, the design is often the only thing UX strategists, UI designers and developers pay attention to. Read on to discover 5 tips on how to use UX strategy, improve your website and reach your customers. Companies invest a lot of resources into designing websites and apps.

Design 85

Design Software 85

Perficient Digital Transformation

MAY 25, 2023

She leads a team of talented strategists and consultants and partner with c-suite clients to develop innovative business strategies. Meet the Hosts Jim Hertzfeld is a Principal and Chief Digital Strategist for Perficient.

Healthcare 59

Healthcare Research Business Development Marketing 59

Perficient Digital Transformation

APRIL 3, 2024

For over two decades, he has worked with clients to convert market insights into real-world digital products and customer experiences that actually grow their business. More than just a strategist, Jim is a pragmatic rebel known for challenging the conventional and turning grand visions into actionable steps.

Marketing 52

Marketing Management 52

Perficient Digital Transformation

JANUARY 26, 2022

TD emphasized that this elevated focus on the customer experience has proven essential to their business strategy and that they are continuing to invest in marketing and technology to ensure their preparedness for continuous growth. “As On February 2, Perficient’s Colletti will moderate a webinar that will feature GM Financial and Adobe.

Banking 113

Banking Service Analytics Research 113

Perficient Digital Transformation

JANUARY 17, 2024

Successful adoption of smart manufacturing and other transformational efforts requires an IT solutions partner with deep industry knowledge, an understanding of numerous platforms, and custom strategies built with the goals of manufacturing companies in mind.

Manufacturing 59

Manufacturing Supply Chain Management Advisory Research 59

Perficient Digital Transformation

OCTOBER 18, 2021

In our latest webinar, “Optimization Strategies to Improve Collections,” Scott Albahary, Perficient’s financial services chief strategist, and Byron Gifford, Perficient’s collection transformations lead, shared tangible solutions to the challenges collections and recoveries groups face. Customer experience really matters in collections.

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Analytics Design Accounting Service 115

Perficient Digital Transformation

APRIL 25, 2024

Through the years, I got to know all the dealers on the FDAF very well, and I even visited their dealerships to talk to their staff about digital marketing, customer experience, and how they can generate a sustainable competitive advantage for their dealers. They brought me back to how I was raised and aigned to my blue-collar roots.

Manufacturing 52

Manufacturing Marketing 52

TTEC

MARCH 1, 2023

Image: Type: Podcast Episodes HTML Override Type: Content Enable Social: Tags: Travel and Hospitality Topics: CX Innovation Body: In the first episode of our travel series, "Unexpected Turbulence," Liz Glagowski of the Customer Strategist Journal and Scott Bell, VP of TTEC's travel practice discuss how brands like Southwest Airlines and Marriott Homes (..)

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Perficient Digital Transformation

FEBRUARY 8, 2022

Jim Hertzfeld is Principal and Chief Digital Strategist for Perficient. He works with clients to convert market insights into real-world digital products and customer experiences that actually grow their business. Connect with Chris on LinkedIn. Meet the Hosts. LinkedIn | Perficient.

Sales 116

Sales Research Marketing 116

Perficient Digital Transformation

APRIL 10, 2023

Perficient’s Lead Commerce Strategist Justin Racine penned a 3-part article on CMSWire about how Artificial Intelligence (AI) can play a role in both digital and physical personalization in retail. Personalization is rapidly becoming the name of the retail game. Read the articles here!

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Retail Sales Marketing 64

Perficient Digital Transformation

JANUARY 24, 2023

Commerce Personalization A B2B site can help automate patterns or repeated customer choices, such as enabling the customer to reorder products. On the other hand, personalization can be challenging as customizing content and purchasing options is a complex game. Please register to join us!

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Right-Sizing Sales Reduced Costs Manufacturing 69

Perficient Digital Transformation

MAY 25, 2023

In fact, I have made understanding shopping part of my job as a commerce strategist. Well, because they don’t really understand their customers at a deep level. Lacking Customer Interaction One of my favorite jewelry brands is one that I hate to shop online with. Why are they missing my expectations?

Retail 105

Retail Sales Design Marketing 105

Perficient Digital Transformation

DECEMBER 14, 2021

Matthew Nolan is the head of Product Marketing for the Decision Sciences division at Pegasystems, driving Pega’s marketing technology portfolio, decision management, and customer engagement solutions. Jim Hertzfeld is Principal and Chief Digital Strategist for Perficient. Connect with Matt on LinkedIn. Meet the Hosts.

Research 78

Research Marketing Management 78

Perficient Digital Transformation

APRIL 6, 2023

where Jim and Kim talk with Eve Sangenito, principal of digital marketing & customer experience consulting at Perficient. Subscribe Where You Listen Apple | Spotify | Amazon | Google | Stitcher Meet our Guest Eve Sangenito is a Principal at Perficient with a focus on digital marketing and customer experience solutions.

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Marketing Research Jobbing Design 64

Perficient Digital Transformation

JUNE 30, 2023

It’s how you turn connections into lasting experiences, your brand into a trusted partner, and your customers into life-long advocates. According to IDC, “This report gives buyers a high-level view of the customer experience services provider landscape.”

Marketing 52

Marketing Service Management Design 52

TTEC

FEBRUARY 14, 2023

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Retail 52

Retail Healthcare Government Analytics 52

Perficient Digital Transformation

SEPTEMBER 30, 2022

Jim Hertzfeld is Principal and Chief Digital Strategist for Perficient. He works with clients to convert market insights into real-world digital products and customer experiences that actually grow their business. Meet the Hosts. LinkedIn | Perficient. Kim Williams-Czopek is a Director of Digital Strategy at Perficient.

Finance 69

Finance Marketing Research Management 69

Perficient Digital Transformation

JUNE 9, 2023

Meet the Host Jim Hertzfeld is a Principal and Chief Digital Strategist for Perficient. He works with clients to convert market insights into real-world digital products and customer experiences that actually grow their business. LinkedIn | Perficient For more information on all things Formula SAE, read here !

Engineering 52

Engineering Manufacturing Marketing 52

Perficient Digital Transformation

AUGUST 4, 2022

Jim Hertzfeld is Principal and Chief Digital Strategist for Perficient. He works with clients to convert market insights into real-world digital products and customer experiences that actually grow their business. Meet the Hosts. LinkedIn | Perficient. Kim Williams-Czopek is a Director of Digital Strategy at Perficient.

Research 64

Research Design Marketing Management 64

Unosquare

NOVEMBER 21, 2023

User Experience (UX) Design A positive UX is key to customer satisfaction. Their role involves market research, customer understanding, and prioritization of features. They bridge the customer’s needs and the team’s execution, ensuring the product delivers value.

Design 98

Design Software Research Collaborations 98

Perficient Digital Transformation

SEPTEMBER 6, 2022

Jim Hertzfeld is Principal and Chief Digital Strategist for Perficient. He works with clients to convert market insights into real-world digital products and customer experiences that actually grow their business. Meet the Hosts. LinkedIn | Perficient. Kim Williams-Czopek is a Director of Digital Strategy at Perficient.

Government 64

Government Research Marketing 64

Perficient Digital Transformation

NOVEMBER 30, 2022

Perficient is a global digital consultancy transforming how the world’s biggest brands connect with customers and grow their business. I recently got the pleasure of sitting down with Marlana Voerster, senior healthcare strategist, to discuss how her role supports this mission. Thanks for joining me today, Marlana!

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Healthcare Jobbing Collaborations Right-Sizing 69

Perficient Digital Transformation

JANUARY 4, 2022

In October 2021, however, Bank of America’s Global Crypto and Digital Asset Strategist Alkesh Shah released a 140-page research report regarding digital assets, “Digital Assets Primer: Only the first inning.” Bank customers with a custody solution that “meets the highest security, compliance and regulatory standards.”.

Marketing 72

Marketing Banking Co-Sourcing Research 72

Everest Group

FEBRUARY 6, 2024

As part of the readiness assessment, enterprises must establish clear, measurable metrics for gen AI adoption that align with their strategic objectives, such as efficiency gains, revenue growth, customer satisfaction, and innovation. This can provide data-driven insights into the effectiveness of gen AI solutions.

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Government Out-Tasking Automation Software 69

Perficient Digital Transformation

DECEMBER 28, 2023

At Perficient, we revolutionize the world’s leading brands, how they engage with their customers, and propel their business forward. Behind these transformative journeys are our thousands of skilled strategists and technologists, each individually equipped with a wealth of expertise. Our global footprint across the U.S.,

Healthcare 52

Healthcare Design Analytics Automation 52

Perficient Digital Transformation

DECEMBER 14, 2023

Customer Loyalty Depends On A Holistic Transformation The average automotive shopper today spends approximately three months shopping for a vehicle. Customers can and will now do most of their research online before they ever visit a dealership, and the quality and location of where they source their research matter.

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Research Retail Sales Sourcing 52

Perficient Digital Transformation

JUNE 29, 2022

In this episode, Kim talks with Andy McMillian and Janelle Estes from UserTesting.com about better operationalizing customer insights and really walk the talk of customer-centricity. As a former product executive at Oracle and Salesforce, he saw the critical role that customer-centricity plays in creating great experiences.

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Research Marketing 64