The Global Small Business Blog

AUGUST 22, 2022

Quote of the week: "A good story can travel in time and borders; it hits you no matter where you are." – Hakan Nesser After two years of shutdowns and restrictions due to the Covid-19 pandemic, America's global small businesses are straining to keep up with price increases without losing customers to larger competitors.

Banking 173

Banking 173

Perficient Digital Transformation

MARCH 29, 2024

All these tasks are performed within the framework of the so-called Story, which allows you to effectively use Storybook for development. What is a Story This is the basic unit of Storybook design and allows you to demonstrate different states of a component to test its appearance and behavior.

Design 52

Design Out-Tasking Accounting Sourcing 52

Magellan Solutions

JANUARY 29, 2024

We aim to tell the story of Magellan Solutions’ journey in a captivating and informative way. ” Inspiring Progress in BPO Excellence Magellan Solutions showcases the power of strong leadership, commitment, and a customer-centric culture. Stay tuned for more stories of success in the ever-changing BPO industry.

BPO 98

BPO Call Center Business Process Outsourcing Outsourcing 98

Perficient Digital Transformation

APRIL 26, 2023

Gaining Insights At ServiceNow Knowledge Conference, you’ll have the opportunity to gain insights from industry leaders, connect with like-minded professionals, and explore the latest advancements, and success stories in ServiceNow’s cutting-edge technology. Keynote Speakers But that’s not all!

Collaborations 98

Collaborations Customer Service Automation Service 98

Perficient Digital Transformation

APRIL 8, 2024

We are excited to announce we’ve been selected to present two great customer success stories at this year’s conference. Client successfully replaced HFM and customized FDM processes to ingest data from 14 plus ERP’s and improved their monthly close. billion in 2022. . If you have needs beyond CPM, we can help.

Finance 52

Finance Sales Manufacturing Management 52

McKinsey and Company

MARCH 27, 2023

By focusing on growth, resilience, and sustainability, dairy processors have an opportunity to leverage momentum and engage consumers and customers with a unified story.

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Raya Contact Center

JUNE 19, 2022

The leading luxury real-estate development company in Egypt has had an incredible success story since choosing RAYA CX in 2017 to uplift its customer experience and over the years optimize its database and launch telesales team. Follow this timeline to see the RAYA CX and Palm Hills Developments success story come to life!

Sales 98

Sales Analytics Management 98

Blue Ocean

FEBRUARY 22, 2024

It’s human nature to focus on the red flags that pop up when you’re deep into the customer support RFP process. Here are a few green flag markers that help indicate that you’ve found the best-fit outsourced customer care partner. As entertaining as those stories are, green flags are just as important to be aware of.

Outsourcing 59

Outsourcing Government Sales Collaborations 59

Perficient Digital Transformation

JANUARY 25, 2024

What You’ll Learn from the Piece Make Your Own “Magic” Earvin “Magic” Johnson, legendary point guard for the NBA’s Los Angeles Lakers shared his stories about his basketball career and how he has continued to succeed well after retirement – becoming chairman and CEO of Magic Johnson Enterprises, an investment firm.

Retail 52

Retail 52

Perficient Digital Transformation

OCTOBER 30, 2023

Most of us tend to spin our stories after the fact, where it doesn’t sound so much like failure. I’ve witnessed my share of board members and project sponsors who are overly keen to tell a good story – even to the point of stretching the truth. Sadly, this misleads those hearing the story (e.g.

Management 111

Management Accounting 111

Perficient Digital Transformation

AUGUST 30, 2022

Many startups and more and more legacy financial services institutions are reaping the benefits of employing an Agile methodology to digitize at scale and address the customer expectations of today. Agility not only offers institutions a path toward expedited change but a way to simplify complex operations. What is Agile?

Out-Tasking 69

Out-Tasking Banking Engineering Collaborations 69

Magellan Solutions

FEBRUARY 26, 2024

Artificial intelligence (AI) in call centers can enable customer service professionals to focus on essential tasks, as 78% of them stated. The collaboration between AI and call centers is reshaping the customer service paradigm. Discover AI’s valuable yet complex role in enhancing efficiency and improving the customer experience.

Call Center 52

Call Center Customer Service Service Analytics 52

Perficient Digital Transformation

JANUARY 16, 2024

There’s a reason this story is important and why I tell it. After graduation, I was offered a full-time role where I helped our customers build and launch Magento 1.0 During that time, we had to make sure that the Magento platform was secure and HIPAA / PHI compliant for our customers’ customers.

Healthcare 52

Healthcare Collaborations Marketing Service 52

Redial

JUNE 7, 2023

This linguistic proficiency facilitates effective communication with customers, which as you know, is fundamental. Growth and Expansion: Redial’s success story goes beyond achieving impressive results. Have you met people in Baja? We are cool!

Nearshoring 130

Nearshoring Call Center Labor Costs BPO 130

Perficient Digital Transformation

OCTOBER 27, 2023

The session provided actionable advice, unveiled real-world success stories, and highlighted key strategies to guide businesses through this transformative journey. Strategy #2: Composable Commerce This strategy allows customers to select and integrate the best individual solutions for each aspect of their e-commerce system.

E-Commerce 105

E-Commerce Time Savings Streamline Operations Flexibility 105

Automation Anywhere

NOVEMBER 26, 2021

Golden opportunity To begin, we have a love story told by Anand Vengadassalam of Automation Anywhere—a customer and staff love story about how our Gold Support helps businesses get the most value from RPA. £50 million deal How do you drive business efficiency and productivity to deliver at least £50 million in benefits from RPA?

Automation 98

Automation Out-Tasking Time Savings Jobbing 98

Perficient Digital Transformation

APRIL 20, 2022

One of the interesting discussion topics was creating connected customer experiences. Organizations must discover how to meet customers where they are and provide a digital experience that is engaging enough to make them want to do business with you.”. 1 in 4 manufacturing leaders are women. Elizabeth Barry – Sr.

Manufacturing 117

Manufacturing Retail Marketing Management 117

IBM Services

APRIL 1, 2024

We’ll discuss select high-impact product use cases that demonstrate the potential of AI to revolutionize the way we develop, market and deliver products to customers. Addressing customer inquiries with an AI-driven chatbot ChatGPT distinguished itself as the first publicly accessible GenAI-powered virtual chatbot.

Analytics 82

Analytics Sales Out-Tasking Automation 82

comeMakeit

FEBRUARY 2, 2023

It starts with wanting to change, or rather revolutionize, the way customers consume something, like Spotify, Airbnb, or Netflix. Looking back at their success stories we might oversimplify their journey and come up with many rules. Their research is built on customer feedback, not received verbally, but from the data collected.

Engineering 97

Engineering Software Research Marketing 97

Capgemini

APRIL 20, 2022

Data forms the lynchpin of their flywheel model of operations that drives customer-centricity, innovation, and adoption of advanced technologies. These examples are supported by success stories. Hence, PR and communication play a crucial role to amplify these stories. The needs of the customers were defined.

Analytics 98

Analytics Collaborations Manufacturing Design 98

Everest Group

JUNE 20, 2023

The first quarter of this year was a story of an economy that was slowing but still progressing. The story suddenly turned negative in mid-April. At that time, we at Everest Group detected a significant step back in customer sentiment with regard to third-party services and business technology services spend.

Service 52

Service 52

Blue Ocean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions.

Contact Center Outsourcing 59

Contact Center Outsourcing Sales Customer Service Insurance 59

Perficient Digital Transformation

SEPTEMBER 6, 2023

But there is one notable exception: the patient story. The patient story is nearly unique among testimonial content, and it’s wholly unique to healthcare. Simple testimonials can share positive experiences a customer had with a product or service. This is a crucial area of patient stories that we often see our clients neglect.

Healthcare 52

Healthcare Jobbing Service Marketing 52

Perficient Digital Transformation

FEBRUARY 17, 2023

Agile processes harness change for the customer’s competitive advantage.” Create a new user story with the new requirements, add appropriate acceptance criteria, refine it, and then arrange it in the backlog so that it can be incorporated into a future sprint. The beauty of Agile is its ability to adapt to change.

Design 64

Design Software Management 64

Jonajo Blog

DECEMBER 7, 2023

Users can seamlessly generate customized stickers for chats and stories with the prompt, ‘Generate with AI.’ ’ Rolling out across WhatsApp, Messenger, Instagram, and Facebook Stories, this feature opens a universe of options for visually captivating expression.

Collaborations 52

Collaborations 52

31 West

JULY 4, 2018

EXAMPLES OF GREAT CUSTOMER SERVICE. By now, I assume everyone knows that your company’s customer service needs to be both professional and excellent if you want to build and maintain a successful business. 78% of transactions are bailed on because of poor customer service – that’s a lot of income being thrown out the window.

Customer Service 130

Customer Service Service Call Center Outsourcing 130

Perficient Digital Transformation

MARCH 27, 2023

Success Stories Leading DevOps platform Copado assists businesses in streamlining their Salesforce deployment procedure and enhancing teamwork. In this article, we’ll look at a few actual success stories of businesses that used Copado to streamline their Salesforce deployment process.

Administrative 69

Administrative Collaborations Healthcare Automation 69

Perficient Digital Transformation

NOVEMBER 10, 2021

Over the past few weeks, Perficient employees participated in a variety of Halloween events ranging from sharing spooky stories, pumpkin painting, and yes – costume contests! Garrett Hill leading Saint Louis’s Everyday Horror Stories Virtual Event. Perficient’s Custom Dev & DevOps Team.

Jobbing 72

Jobbing Marketing Efficiency 72

Anexa

SEPTEMBER 7, 2023

And while it sounds fanciful, In the midst of data-driven decision-making and technological advancements, the ability to craft and convey a compelling story has proven to be a vital asset for driving innovation to new heights. This is where the power of storytelling comes into play. Want to learn more? We’re Anexa – reach out today.

BPO 52

BPO Collaborations Outsourcing Sales 52

Perficient Digital Transformation

JULY 26, 2023

The fully reimagined site successfully: Differentiates the provider as a child- and patient-focused source of care Offers a balance between clinical and pediatric content Equips family members with information from a trusted digital source of truth Creates a clear path to online scheduling with a strong customer service approach Eases confusion and (..)

Healthcare 98

Healthcare Insurance Sourcing Customer Service 98

Perficient Digital Transformation

SEPTEMBER 19, 2023

The story of one equipment rental leader’s journey serves as a compelling example of how embracing technology and leveraging data can pave the way for transformative change. They quickly realized an important business requirement wasn’t being met: the ability to understand, and remarket to, customers who abandoned their cart.

Streamline Operations 52

Streamline Operations Marketing Design Automation 52

Perficient Digital Transformation

OCTOBER 26, 2021

How are you crafting the best digital experience out there through use of content and customer insights?” . Genesis Healthcare System Story . For more details, check out the full success story. . “Best of Both Worlds: We want to recognize organizations making the most of both Marketing Cloud and Drupal Cloud.

Healthcare 124

Healthcare Design Marketing Management 124

CGS Inc

APRIL 5, 2024

Leverage CGS's award-winning expertise in crafting custom learning experiences and implementing scalable Immersive Learning as a Service (ILaaS) and solutions. Proven Results: Drive effective custom corporate training with a focus on engagement, knowledge retention and customization.

Engineering 40

Engineering Design Collaborations Management 40

Blue Ocean

NOVEMBER 13, 2023

As customer care teams start planning for 2024, we’ve seen how easy it can be to get stuck in a rut. The quickest way to get re-inspired is by getting a finger on the pulse of current news and customer service trends in the industry. How are other customer experience leaders delivering? Wise words from CallMiner.

Customer Service 59

Customer Service Retail Analytics Service 59

Perficient Digital Transformation

JANUARY 29, 2024

For example, the magical wonder brought on by the stories of Santa Claus. I bring it up because in my career and personal life, I have seen where bad decisions are made because someone doesn’t have the full story or didn’t bother to try and become informed. Or in some cases we just like it! Avoidance is not a wise strategy.

Accounting 102

Accounting Management Marketing Efficiency 102

IBM Services

APRIL 25, 2024

Benefits: Improved efficiency Reduced cost Enhanced transparency Customer relationship management (CRM) BPR is a pivotal strategy for organizations that want to overhaul their customer relationship management (CRM) processes. This builds customer trust and loyalty and supports the organization’s long-term success.

Supply Chain Management 52

Supply Chain Management Finance Human Resources Robotics Process Automation 52

Raya Contact Center

JUNE 15, 2022

Hanna highlights success stories made with RAYA CX’s clients and the pros and cons of outsourcing vs in-house customer experience operations. He also shares how RAYA CX uses technology to help brands deal with the flood of data and make the most out of it to reach their goals and the ROI they seek.

Analytics 98

Analytics Outsourcing 98