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The Transformative Power of AI-Enabled Self-Service Tools on CX

Premier BPO

About the Webinar Addressing the critical need for exceptional customer service in today’s market, this webinar tackles the alarming reality that less than 50% of customers believe they receive good service. This disconnect poses a significant threat to brand loyalty and ultimately, your bottom line.

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Impact Sourcing | Athena Alliance | Event

Everest Group

WEBINAR Impact sourcing | Athena Alliance May 25, 2023 9:00 AM PT | 12 PM ET Talent, be it in-house or with your sourcing partners, has become complex in 2023. Global services, especially, are always on the lookout for talent sources that are highly engaged and stable, ensuring high-quality work and low attrition.

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Global Payroll Data and its Importance to the CFO and CHRO

Immedus

In a multinational enterprise, global payroll can be the source of that data — as long as it’s available and manageable, which only the right technology can really make happen. To find out, you’ll have to view the webinar — now available on-demand. Such is the case.

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System Integration (SI) Capabilities on Google Cloud Platform (GCP) PEAK Matrix® Assessment 2022

Everest Group

Google Cloud Platform (GCP) continues to differentiate itself in this regard through its unique offerings of multi-cloud, open-source technology, and workload portability. SIs have also been making organic and inorganic investments to achieve GCP accreditations and competencies. Learn More. Learn More. How to Unlock the Full Value of Cloud.

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How to Overcome CX Team Turnover, Understaffing, and Seasonality

Simplr

Simplr’s CMO Daniel Rodriguez and Zendesk’s Senior Manager of Co-Sourcing Timothy Esbe shared best practices for how to overcome common CX staffing hurdles you’ll likely confront this holiday season (and beyond) in a webinar we co-hosted on How to Overcome CX Team Turnover, Understaffing, Seasonality & More. .

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Exploring the Paradigm Shift of Experience Level Agreement-based Contracting and its Impact on Enterprises | Blog

Everest Group

To discuss your XLA journey or for help within an XLA co-creation workshop, please reach out to udit.singh@everestgrp.com and shivam.jaiswal@everestgrp.com. See our webinar, Forward-looking Sourcing for 2024: Outsourcing, Location, and Pricing Strategies in APAC , for 2024 outsourcing portfolio strategies.

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Consolidate, coordinate, accelerate — for Axcelinno, partnership is a strategic decision

IBM Business Partners

The new relationship between IBM and Axcelinno is not only a natural fit, but also a strategic decision,” notes Josh Minthorne, Co-Founder and Director at Axcelinno. “As As an official IBM Business Partner, Axcelinno also takes advantage of valuable partner benefits such as IBM Co-Marketing.