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Turn Your Contact Center Into a Revenue Center

Perficient Digital Transformation

Reinforce Efforts to Prevent Out-of-stock Situations This 2023 study by the IHL Group indicates out-of-stock situations result in $1.2 Every out-of-stock situation your agents prevent through proactive outreach to your store managers prevents lost sales and ensures customer satisfaction with their local store.

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5 Biggest Cyber-Attacks & How Much Did It Cost Companies?

31 West

Out of 50 clients affected in this data breach that included top brands of retailers, financial institutions like JPMorgan Chase & Co., Best buy co., These targets received emails with content that mentioned employee names and seemed to be receiving from friends or a co-worker. That shows 100% failure. Packet sniffer.

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Leveraging Office 365 For Collaborative Learning: A Guide For Students And Educators

31 West

This guide is designed to help students and educators make the most of Office 365, transforming learning in and out of the classroom. This includes setting up data loss prevention policies and managing user access to sensitive information. Training and Support for Users: Plan initial training sessions for staff and students.

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Implementing Procurement Initiatives

SIG Speaks

SIG University Certified Sourcing Professional (CSP) program graduate Laurie Kuecker discusses how procurement leaders must change and adapt their processes to better fit their industry. Open that communication channel with the company, provide project updates throughout the cycle, and keep people informed. learn more. .

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Leveraging user-generated social media content with text-mining examples

IBM Business Partners

With nearly 5 billion users worldwide—more than 60% of the global population —social media platforms have become a vast source of data that businesses can leverage for improved customer satisfaction, better marketing strategies and faster overall business growth. How does text mining work?

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The AI Future of Digital Experience Platforms

Perficient Digital Transformation

I am happy to navigate to the information myself rather than wasting time in a conversation with a bad salesman. But, if the information isn’t ready and accessible, I can only help myself so far before I need to interact with someone. AI is like anything else – garbage in means garbage out. Yes absolutely!

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Business process reengineering (BPR) examples

IBM Services

Steps of business process reengineering for CRM include integrating customer data from disparate sources, using advanced analytics for insights, and optimizing service workflows to provide personalized experiences and shorter wait times. In all, agents’ pre-and-post-call workloads were reduced by 30%.