Premier BPO

APRIL 18, 2023

Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking event. We enable high-touch service in Contact Center Solutions: Omnichannel Contact Center Support (Call, Email, Live Chat, Bots, SMS, etc.)

Co-Sourcing 52

Co-Sourcing Outsourcing BPO Sourcing 52

Premier BPO

SEPTEMBER 8, 2023

Join us at this year’s Fall SOCAP event for a dynamic experience filled with expert insights, community summits, networking opportunities, and transformative tips from industry pros and trailblazers. Power, The Future of the Contact Center with Mark Miller, Practice Leader, Customer Service Advisory J.D.

Co-Sourcing 52

Co-Sourcing BPO Retail Advisory 52

Premier BPO

MARCH 29, 2023

Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. The week featured prize-winning speakers and Global Business Services giants.

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Shared Services Co-Sourcing Service BPO 40

Everest Group

MARCH 10, 2022

How to Manage the Ukraine-Russia Impact on Service Delivery. The service delivery ecosystem has been disrupted in nearly every region of Ukraine and its bordering countries such as Poland, Romania, and the Baltic States in the Central and Eastern Europe (CEE) region. Shared Services & Outsourcing Network (SSON).

Co-Sourcing 52

Co-Sourcing Management Service Shared Services 52

Premier BPO

APRIL 28, 2023

Event Overview: SOCAP Internation Spring Symposium is a two-day event that brings together industry impact leaders and entrepreneurs from various sectors to explore emerging trends, exchange ideas, and collaborate. Don’t miss a chance to meet our leadership in person.

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Outsourcing Co-Sourcing BPO Offshoring 59

Premier BPO

OCTOBER 3, 2023

Event Information: – Event Name: ICMI Contact Center Expo – Date: October 16 th – 19 th , 2023 – Location: Orlando, FL, Loews Royal Pacific Resort Join Premier BPO – Your Trusted Outsourcing Partner: At ICMI Contact Center Expo, you’ll have the chance to meet our team of outsourcing specialists.

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Premier BPO

APRIL 18, 2023

Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking event. We enable high-touch service in Contact Center Solutions: Omnichannel Contact Center Support (Call, Email, Live Chat, Bots, SMS, etc.)

Co-Sourcing 40

Co-Sourcing Outsourcing BPO Sourcing 40

Premier BPO

MARCH 15, 2023

Event Overview: SSOW is the largest global outsourcing platform that brings together outsourcing industry professionals, executives, speakers, and business owners under one roof. Premier BPO Exhibit Premier BPO will be showcasing at Booth 108 with our leadership in attendance.

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Outsourcing Co-Sourcing BPO Global Outsourcing 52

Future of Sourcing

MARCH 15, 2023

New Sourcing Industry Group Advisory Board members will serve three-year terms and help guide the strategic direction of SIG. Jenti Vandertuig — Director of Procurement at San Francisco 49ers Wayne Heiler — Consultant Vendor Relations CTO at Toyota Motors North America Nathan Haydn-Myer — Sr.

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Advisory Co-Sourcing Strategic Sourcing Sourcing 59

Premier BPO

OCTOBER 9, 2023

In the fast-paced world of customer service and contact centers, staying ahead of the curve is essential for success. As the anticipation builds for this exciting event, Premier BPO is thrilled to be part of and exhibiting at the expo. Top 10 Sessions Recommended by Premier BPO: 1.

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BPO Co-Sourcing Outsourcing Customer Service 52

Chazey Partners

JANUARY 26, 2021

The COVID-19 pandemic has, as with so many aspects of business, challenged the conventional set-up of Shared Services, and forced Shared Services and Global Business Services (GBS) professionals to adapt and re-think how it is set up and operates, whilst also leveraging the many benefits from having such a model in place during a time of crisis.

Shared Services 52

Shared Services Service Robotics Process Automation Global Management Consulting 52

Premier BPO

SEPTEMBER 21, 2023

The widespread forum serves as a go-to consumer service & customer care platform in the U.S. This year’s Fall SOCAP event featured a comprehensive lineup of experts, collaborative community summits, valuable networking prospects, and practical advice from experienced industry professionals and innovators.

BPO 52

BPO Co-Sourcing Collaborations Customer Service 52

IBM Business Partners

JULY 19, 2023

Code creation: Code co-pilot, code conversion, create technical documentation, test cases and more. Currently, creating narratives for adverse events is an intensive manual process in healthcare. We explored multiple options for the task of generating adverse event narratives using generative AI.

Co-Sourcing 66

Co-Sourcing Regulations Human Resources Manufacturing 66

Everest Group

FEBRUARY 23, 2023

With the help of engagement service providers, enterprises can realize tremendous business value by using this marketing channel. In addition to being a source of high-quality, sustainable customer data, let’s explore how communities also can help brands in several other enticing ways.

Service 52

Service Co-Sourcing Marketing Out-Tasking 52

Everest Group

NOVEMBER 28, 2023

Clyde & Co research highlights that MGAs’ willingness to invest in technology far surpasses their insurer counterparts, with 80% of MGAs investing in technology or InsurTech in the past year, compared to only 55% of carriers. Regardless of MGA type, technology serves as a driving force to propel growth and enable innovation.

Insurance 59

Insurance Service Co-Sourcing Analytics 59

Perficient Digital Transformation

NOVEMBER 8, 2023

Establishing trust in CMDB as a reliable source of data remains a challenge. A CMDB enables you to comprehend the implications for your business, such as understanding the impact on business services if a specific server experiences downtime or is organization-compliant with regulatory requirements.

Co-Sourcing 52

Co-Sourcing Risk Management Risk Management Collaborations 52

31 West

NOVEMBER 23, 2023

For students pursuing advanced degrees like an MBA, additional support, such as an MBA essay writing service , can be beneficial in managing their academic workload while making the most of Office 365’s collaborative features. Here’s a comprehensive guide on how to set it up for schools, students, and educators.

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Collaborations Co-Sourcing Administrative Automation 130

Premier BPO

OCTOBER 21, 2022

Here’s part two of our blog series with key takeaways form the event. You may also like: Differential Cost of Co-sourcing versus Internal Hiring Estimate Your Savings when Co-Sourcing with Premier BPO. Some best practices include: Consolidated/Shared Service Models/Organizational Structure. ROI Calculator.

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Co-Sourcing BPO Call Center Sourcing 52

Infosys Consulting

AUGUST 22, 2023

In June, Infosys hosted a panel of experts to share what is top of mind for leading innovation in the energy industry, co-sponsored by Infosys Women Connect and AWS Women Reinventing Energy – initiatives with an objective to close the gender gap by building a community that supports, attracts, nurtures, engages and advances female talent.​

Co-Sourcing 52

Co-Sourcing Government Sourcing Engineering 52

31 West

FEBRUARY 7, 2023

Are repetitive tasks bogging your service desk? If yes, then you must look at implementing a customer service solution that will help you define IT service desk workflows and improve team productivity and efficiency. We will be comparing Jira and ServiceNow to help you identify the right software for your service desk.

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Right-Sizing Customer Service Co-Sourcing Software 130

Premier BPO

OCTOBER 12, 2022

In addition to the Indianapolis 500 racing theme, the latest SOCAP symposium was a phenomenal event for industry leaders to get together, exchange ideas, share best practices, and learn the latest trends in the industry. The prime focus for all businesses is to provide the best customer service possible.

Co-Sourcing 52

Co-Sourcing BPO Call Center Outsourcing 52

inDinero

MAY 2, 2024

How to Fund a Startup Startup Funding Types: Debt vs Equity Financing Startup Funding: Sources and Amounts Does My Startup Need Professional Financial Consulting? Instead, focus on networking events where you can connect with other founders, loan officers, and industry experts who can offer valuable connections.

Finance 52

Finance E-Commerce Co-Sourcing Administrative 52

Premier BPO

MAY 17, 2023

At Premier BPO , we provide a range of services to ensure that software publishers can focus on research and development and innovation in their software products. For example, we provide services to a software publisher of productivity software. Here are a few examples of how we do it: 1.Personalized

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BPO Co-Sourcing Software Right-Sizing 52

The Scalers

NOVEMBER 30, 2022

A slow roll-out of new products and services can negatively affect a company’s bottom line, but keeping up with consumer demands is challenging. Some, unfortunately, had this experience with offshore development service providers. CIO Watercooler event: Integrate offshore development teams into a business. Emilien Coquard.

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Offshoring Co-Sourcing Engineering E-Commerce 89

Capgemini

MARCH 13, 2023

This four-day event gave important directions to the global telecom industry on how to effectively monetize their network investments and overcome any future challenges. From Private 5G networks and Artificial Intelligence (AI) to Metaverse and immersive experiences, this event provided glimpses of a world connected with 5G.

Co-Sourcing 52

Co-Sourcing Collaborations Efficiency Automation 52

Everest Group

NOVEMBER 30, 2022

The normative view of change management is that it is situational, triggered by an event. Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing. Our clients include leading global companies, service and technology providers, and investors.

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Global Business Services Research Management Right-Sizing 52

Premier BPO

OCTOBER 28, 2022

Continued below in our three-part series blog, is key takeaways from the event, with focus on the. Our focus is inclusivity, employee engagement, and being a source for individuals to develop both personally and professionally. This year’s Indy Fall symposium saw Premier BPO return as the orientation hosts for First. time attendees.

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Co-Sourcing BPO Healthcare Call Center 52

Premier BPO

JULY 16, 2021

Outsourcing Financial services is the process of moving certain Finance & Accounting functions within an organization to a specialized third-party vendor. The global Financial services outsourcing market size was estimated at $130 Billion in 2021 and is projected to grow at a rate of 7.5% Fortunly ). Cost-Efficiency.

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Outsourcing Service Finance BPO 52

SIG Speaks

NOVEMBER 1, 2021

We have a host of resources, insights and events to help you deliver on procurement's new future. . November SIGnature Events. After an amazing Global Executive Summit, the SIG team is hard at work to bring you our next in-person event of the year, our SIGnature Events. Northeastern Regional SIGnature Event.

Co-Sourcing 40

Co-Sourcing Sourcing Automation Business Process Outsourcing 40

Premier BPO

MAY 24, 2023

The widespread forum serves as a go-to consumer service and customer care platform in the U.S. The week-long event featured insightful sessions, networking opportunities, preparties, scavenger hunts, and golf tournaments, keeping participants engaged.

Offshoring 52

Offshoring BPO Co-Sourcing Outsourcing 52

Infosys Consulting

OCTOBER 19, 2023

What was once a concierge and white glove service is now mainstream as firms have started expanding their services from ultra-high net worth individuals / high net worth individuals to mass affluent clients. The models can be ranked and the champion among challengers can provide the roadmap for other models. He is also a certified FRM.

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Management Co-Sourcing Insurance Banking 52

SIG Speaks

APRIL 14, 2022

As the co-author of the 2005 book Straight to the Bottom Line®: An Executive's Roadmap to World Class Supply Management, Rudzki knows a thing or two about the subject matter about which he confidently writes. These areas include prioritizing sourcing pipelines, structuring sourcing events, identifying suppliers, and negotiating contracts.

Finance 40

Finance Co-Sourcing Sourcing Strategic Sourcing 40

Avasant

NOVEMBER 11, 2020

See the Official Release here: Awardees include Dr. Christina Ghaly, Director of LA County Health Services ; Skye Patrick, Director of LA County Library ; Jack Dangermond, Presient and Founder of Esri ; and Rich Pierson/Andy Puddicombe Co-Founders of Headspace. Skye is committed to breaking down barriers and increasing access for all.

Co-Sourcing 52

Co-Sourcing Advisory Research Government 52

Premier BPO

MAY 12, 2022

Our leadership was present at all the major industry sessions and gave insights into the event’s happenings, revealing what the experts had shared: industry best practices, emerging CX trends , and lessons learned from last year. ensures home agent security and quality of service for our clients at all times. Traditionalist.

BPO 52

BPO Co-Sourcing Insurance Automation 52

Infosys Consulting

SEPTEMBER 11, 2023

co-authored by Joerg Veidt, Vinayak Bhardwaj and Jennifer Chung. Therefore, a good system software architecture, e.g., modular, event-driven, micro-service design should be the “North Star”. This could be expanded into an internal open-sourcing of code. appeared first on Infosys Consulting - One hub.

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Management Co-Sourcing Software Design 52

Perficient Digital Transformation

JUNE 1, 2022

Once the workload is in production Azure provides the Azure Advisor to understand changes that occur as features and services are added, so it’s a good practice to review your workloads regularly, and use Azure’s monitoring tools on critical workloads. ” ~ – Steve Jobs, Co-founder, former CEO, and Chairman, Apple Inc.

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Efficiency Co-Sourcing Design Right-Sizing 97

SIG Speaks

OCTOBER 1, 2021

The SIG team is in overdrive to bring you our first in-person event of the year, the Global Executive Summit. Connecting the Dots Between ESG Objectives and Source-to-Pay Processes. Digital Disruption in Sourcing and Procurement. Procurement 3.0 is here and we continue to lead the conversation. SIG Global Executive Summit.

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