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Turn Your Contact Center Into a Revenue Center

Perficient Digital Transformation

The expertise your contact center agents developed answering these questions combined with your contact center teams’ ability to deliver empathetic and efficient customer experiences opens revenue generating opportunities for your business. Here are 4 scenarios where your contact center provides opportunities to drive revenue.

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How to improve your finance operation’s efficiency with generative AI

IBM Business Partners

We must transform from manual processes (that require meticulous analysis, critical thinking and effective communication skills) to AI-powered processes that streamline and improve operational efficiency. Companies are challenged with gathering, analyzing and compiling financial information from different sources. Pilot the technology.

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Rightsourcing: Finding the Balance Between Outsourcing and Insourcing

NoonDalton

Staying true to its root word of right , rightsourcing is all about selecting the best source to deliver the services you need. Rightsourcing literally means “choosing the correct source. ” — Margaret Rouse. It takes time and patience to find the proper talent for critical tasks. Co-Sourcing.

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Federal mandate M-19-21: Leverage AI for efficient compliance

Hyland

NARA’s M-19-21 is a federal mandate that came out in a June 28, 2019 memorandum. Agencies making the switch to M-19-21 compliance need efficiency in their processes to serve their staff and stakeholders going forward. Capturing the content from its source — not just reactively scanning paper documents. What is M-19-21?

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Business process reengineering (BPR) examples

IBM Services

Business process reengineering (BPR) is the radical redesign of core business processes to achieve dramatic improvements in performance, efficiency and effectiveness. This transformation entails replacing manual, paper-based workflows with digital systems that use technologies like Robotic Process Automation (RPA) for routine tasks.

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Jira vs Servicenow Compared 2023

31 West

Are repetitive tasks bogging your service desk? If yes, then you must look at implementing a customer service solution that will help you define IT service desk workflows and improve team productivity and efficiency. out of 1918 user ratings of all time. out of 5, with 120 user ratings of all time.

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Leveraging Office 365 For Collaborative Learning: A Guide For Students And Educators

31 West

This guide is designed to help students and educators make the most of Office 365, transforming learning in and out of the classroom. OneDrive: Sharing and Co-Authoring Documents Document Sharing: OneDrive is a cloud storage platform where users can store and share educational materials and assignments.