Perficient Digital Transformation

NOVEMBER 8, 2023

Establishing trust in CMDB as a reliable source of data remains a challenge. Are you collaborating with a partner to extend your current capabilities toward your envisioned future state CMDB by considering the questions below? Are you collaborating with your partner on the best practices and CMDB expansions below to enhance CMDB ROI?

Co-Sourcing 52

Co-Sourcing Risk Management Risk Management Collaborations 52

Premier BPO

APRIL 18, 2023

Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking event. Speaking Session: Our executives will also share success stories in a session about how we have helped our clients “Maximize their partner relationship through co-sourcing versus outsourcing”.

BPO 52

BPO Co-Sourcing Outsourcing Sourcing 52

Premier BPO

APRIL 18, 2023

Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking event. Speaking Session: Our executives will also share success stories in a session about how we have helped our clients “Maximize their partner relationship through co-sourcing versus outsourcing”.

Co-Sourcing 52

Co-Sourcing Outsourcing BPO Sourcing 52

Premier BPO

MAY 16, 2023

The exhibition covered various aspects of customer support, CX, UX, Channel Partnering, Cyber, Data & Smart Security, and Collaboration Technology. Providing a unique perspective on how the changing business landscape requires a partnership mentality, Premier BPO COO, Dave Shapiro highlighted how co-sourcing fits the narrative.

Co-Sourcing 52

Co-Sourcing BPO Call Center Customer Support 52

Everest Group

NOVEMBER 17, 2023

Experience level agreements can foster service provider innovation and collaboration if structured with rewards for risks. While once a potent force, the XLA has lost its power as enterprises have transitioned to a penalty-only model, essentially reducing it to a standard service level agreement (SLA).

Co-Sourcing 58

Co-Sourcing Collaborations Outsourcing Sourcing 58

IBM Services

NOVEMBER 29, 2023

Downer, a leading provider of integrated services in Australia and New Zealand, considers itself a guardian of the elaborate transportation matrix, and it continually seeks to enhance its operational efficiency. Collaborators at Downer report high levels of satisfaction with the partnership.

Co-Sourcing 68

Co-Sourcing Collaborations Engineering Analytics 68

Premier BPO

MARCH 29, 2023

We have been laser-focused on our purpose of being a seamless extension of our client’s business and providing high-touch service, especially for first-time outsourcers. Our COO calls this “co-sourcing”. Our clients look to us for strategic insights and collaborate together to enhance their business.

Co-Sourcing 52

Co-Sourcing Supply Chain Management BPO Finance 52

Premier BPO

APRIL 18, 2023

Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking event. Speaking Session: Our executives will also share success stories in a session about how we have helped our clients “Maximize their partner relationship through co-sourcing versus outsourcing”.

Co-Sourcing 40

Co-Sourcing Outsourcing BPO Sourcing 40

Premier BPO

APRIL 28, 2023

Event Overview: SOCAP Internation Spring Symposium is a two-day event that brings together industry impact leaders and entrepreneurs from various sectors to explore emerging trends, exchange ideas, and collaborate.

Outsourcing 59

Outsourcing Co-Sourcing BPO Offshoring 59

Premier BPO

OCTOBER 3, 2023

Discover how Premier BPO can support your contact center’s capabilities and enhance your customer service efforts. We’d be happy to discuss how Premier BPO can contribute to enhancing your contact center’s capabilities and assisting in delivering superior customer service.

BPO 52

BPO Co-Sourcing Outsourcing Customer Service 52

SIG Speaks

MARCH 30, 2023

SIG University Certified Sourcing Professional (CSP) program graduate Krollus Asaad shares how important it is to find trust in your procurement team and your business. On week eight (8) of my Certified Sourcing Professional (CSP) Program, I was introduced to the What’s In It For We mindset. That, my friends, is trust.

Co-Sourcing 40

Co-Sourcing Supply Chain Management Sourcing Banking 40

Premier BPO

MARCH 29, 2023

Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. The week featured prize-winning speakers and Global Business Services giants.

Shared Services 40

Shared Services Co-Sourcing Service BPO 40

Premier BPO

MARCH 15, 2023

The event presents an opportunity for professionals to collaborate and share takeaways from the past year, as well as discuss upcoming trends and techniques for managing disruption. Premier BPO Exhibit Premier BPO will be showcasing at Booth 108 with our leadership in attendance.

Outsourcing 52

Outsourcing Co-Sourcing BPO Global Outsourcing 52

Premier BPO

SEPTEMBER 8, 2023

Power, The Future of the Contact Center with Mark Miller, Practice Leader, Customer Service Advisory J.D. We’ve rounded up the important sessions, so you won’t miss out on some helpful learning and collaboration opportunities. Director, Customer Experience Ascena Retail (Ann Taylor, LOFT & Lane Bryant).

Co-Sourcing 52

Co-Sourcing BPO Retail Advisory 52

Zinnov

AUGUST 22, 2023

CleanTech is set to rise as the predominant source of global electricity generation, surpassing coal, and accounting for a remarkable 38% by 2025. This opens up significant possibilities for hyperscalers to collaborate within their partner ecosystems, co-designing and co-developing CleanTech capabilities to accelerate positive change.

Co-Sourcing 52

Co-Sourcing Retail Software Manufacturing 52

31 West

FEBRUARY 7, 2023

Are repetitive tasks bogging your service desk? If yes, then you must look at implementing a customer service solution that will help you define IT service desk workflows and improve team productivity and efficiency. We will be comparing Jira and ServiceNow to help you identify the right software for your service desk.

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

Everest Group

NOVEMBER 28, 2023

Clyde & Co research highlights that MGAs’ willingness to invest in technology far surpasses their insurer counterparts, with 80% of MGAs investing in technology or InsurTech in the past year, compared to only 55% of carriers. Regardless of MGA type, technology serves as a driving force to propel growth and enable innovation.

Insurance 58

Insurance Service Co-Sourcing Analytics 58

NoonDalton

NOVEMBER 28, 2022

The expansion and effectiveness of outsourcing have given rise to the term “rightsourcing” Rightsourcing is about selecting the best source to deliver the services you need, staying true to the fundamental term “right” within the buzzword. It quite literally means “choosing the correct source.” .

Co-Sourcing 52

Co-Sourcing Outsourcing Nearshoring Sourcing 52

31 West

JULY 22, 2022

Out of 50 clients affected in this data breach that included top brands of retailers, financial institutions like JPMorgan Chase & Co., Best buy co., For instance, one of their clients, Dallas company, was providing email services to other 2500 companies. Phishing emails targeted 100 service providers. Compliance.

Co-Sourcing 130

Co-Sourcing Government Cybersecurity Software 130

IBM Business Partners

JUNE 2, 2023

Modernization will free caseworkers’ time to focus on and collaborate with families, rather than focusing on navigating an aging system. Provide quick and transparent services to ease stress and frustration in times of need. Empower caseworkers with online tools to collaborate with colleagues and access knowledge repositories.

Co-Sourcing 88

Co-Sourcing Automation Flexibility Collaborations 88

Everest Group

FEBRUARY 23, 2023

With the help of engagement service providers, enterprises can realize tremendous business value by using this marketing channel. In addition to being a source of high-quality, sustainable customer data, let’s explore how communities also can help brands in several other enticing ways.

Service 52

Service Co-Sourcing Marketing Out-Tasking 52

IBM Services

JANUARY 11, 2024

Look behind the scenes of any slick mobile application or commercial interface, and deep beneath the integration and service layers of any major enterprise’s application architecture, you will likely find mainframes running the show. For them, the work may not seem as sexy as mobile app design or as agile as cloud native development.

Co-Sourcing 106

Co-Sourcing Banking Automation Design 106

Premier BPO

OCTOBER 9, 2023

In the fast-paced world of customer service and contact centers, staying ahead of the curve is essential for success. Dedicate focused time to immerse yourself in the realm of contact centers and customer service, catapulting your contact center strategy towards excellence.

BPO 52

BPO Co-Sourcing Outsourcing Customer Service 52

Premier BPO

SEPTEMBER 21, 2023

The widespread forum serves as a go-to consumer service & customer care platform in the U.S. It provides collaborative opportunities for industry leaders, businesses, professionals, and members of SOCAP International alike. They highlight the effectiveness of offshore outsourcing in achieving high-quality results.

BPO 52

BPO Co-Sourcing Collaborations Customer Service 52

SIG Speaks

SEPTEMBER 27, 2022

SIG University Certified Sourcing Professional (CSP) program graduate Laurie Kuecker discusses how procurement leaders must change and adapt their processes to better fit their industry. The key is collaboration and honest communication. Blogger Bio: Laurie Kuecker is the Manager of Corporate Procurement at American Honda Motor Co.,

Co-Sourcing 40

Co-Sourcing Administrative Extended Teams Strategic Sourcing 40

CGS Inc

MAY 25, 2023

Panelists in the session included industry veterans Brett Mathes, Carhartt Director of Supply Chain Services and Paul Magel, CGS President of Application Solutions and Technology Outsourcing. All session panelists agreed that the need is for much more than retailer co-investments; it's primarily about the importance of collaboration.

Retail 52

Retail Manufacturing Co-Sourcing Nearshoring 52

SIG Speaks

APRIL 14, 2022

As the co-author of the 2005 book Straight to the Bottom Line®: An Executive's Roadmap to World Class Supply Management, Rudzki knows a thing or two about the subject matter about which he confidently writes. Of course, recognizing the need to collaborate is not enough. Let's start with a bit of a history lesson. Orchestrating Success.

Finance 40

Finance Co-Sourcing Sourcing Strategic Sourcing 40

Infosys Consulting

AUGUST 22, 2023

In June, Infosys hosted a panel of experts to share what is top of mind for leading innovation in the energy industry, co-sponsored by Infosys Women Connect and AWS Women Reinventing Energy – initiatives with an objective to close the gender gap by building a community that supports, attracts, nurtures, engages and advances female talent.​

Co-Sourcing 52

Co-Sourcing Government Sourcing Engineering 52

Capgemini

FEBRUARY 9, 2023

But what about the other key players in this new collaboration paradigm – Big Tech and venture capital? Global venture funding increased 83% year over year from $392B to $718B in 2021, and it’s the tech giants and venture capital firms who are the main sources of this investment. Their role is not limited to being a source of funds.

Co-Sourcing 52

Co-Sourcing Sourcing Analytics Marketing 52

IBM Services

DECEMBER 19, 2023

Stage 2: Institutionalize pattern-driven model CCC (or its equivalent) works with the architecture board to establish a suite of repeatable patterns (including atomic patterns representing individual cloud services, as well as composite application patterns comprising of multiple cloud services).

Automation 80

Automation Co-Sourcing Engineering Software 80

The Scalers

NOVEMBER 30, 2022

A slow roll-out of new products and services can negatively affect a company’s bottom line, but keeping up with consumer demands is challenging. Some, unfortunately, had this experience with offshore development service providers. And because English is the primary language of the industry, collaboration is much easier.

Offshoring 89

Offshoring Co-Sourcing Engineering E-Commerce 89

Everest Group

JUNE 16, 2023

As life sciences enterprises look to unlock GAI’s true value, its various stakeholders have exciting opportunities to collaborate and form next-generation partnerships to successfully drive GAI implementation. Keep an eye out for our LinkedIn Live, The Possibilities for Generative AI in Sourcing.

Pharmaceuticals 52

Pharmaceuticals Co-Sourcing Regulations Sales 52

Capgemini

MARCH 13, 2023

To transform industrial automation systems through virtual connectivity, Schneider Electric, Qualcomm, and Capgemini announced collaboration to create a tailored, end-to-end 5G private network solution, which can be deployed across industrial and logistical sites. Hyperscalers AWS and Azure also backed the project.

Co-Sourcing 52

Co-Sourcing Collaborations Efficiency Automation 52

SEBPO

APRIL 26, 2021

SEBPO, formerly known as ServicEngineBPO, was co-founded in 2006 by Bangladeshi co-founder ASM Mohiuddin Monem and American co-founder Matthew Kochan and has maintained its privately-held ownership throughout its history. Together, Monem and Kochan fostered a culture of collaboration, growth, employee focus, and success.

Co-Sourcing 52

Co-Sourcing Global Outsourcing Outsourcing Professionals Business Process Outsourcing 52

IBM Services

APRIL 25, 2024

Steps of business process reengineering for CRM include integrating customer data from disparate sources, using advanced analytics for insights, and optimizing service workflows to provide personalized experiences and shorter wait times. This can enable significant cost savings and improve profitability.

Supply Chain Management 60

Supply Chain Management Finance Robotics Process Automation Human Resources 60

IBM Services

DECEMBER 19, 2023

The true essence of value emerges when business and IT can collaborate to create new capabilities at a high speed, resulting in greater developer productivity and speed to market. Patterns-as-code that help codify multiple cross-cutting concerns (this also promotes the inner source model of patterns maturity and drive reusability).

Engineering 69

Engineering Co-Sourcing Software Automation 69

Zinnov

MAY 22, 2024

GCCs also pay over 20% higher compensation on average, compared to Tech Services companies. Global Business Services (GBS) has been a major trend across large companies. Though these companies across the value chain closely collaborate in headquarters, their relationship in India is non-existent.

E-Commerce 52

E-Commerce Engineering Manufacturing Sales 52