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How cross-industry data collaboration powers innovation

Capgemini

SVP, Worldwide Sales Engineering. The development of new products, services, and solutions involves input and information from a multitude of sources. Increasingly, many of these sources are not only beyond an organization’s borders but also beyond the organization’s industry. Written by: Eve Besant.

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Watsonx: a game changer for embedding generative AI into commercial solutions

IBM Services

Watsonx gives organizations the ability to refine foundation models with their own domain-specific data to gain competitive advantage and ensure factual grounding to external sources of knowledge. Customer service has leapfrogged other functions to become CEOs’ top generative AI priority.

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Meet the Premier BPO team to Elevate your CX. Join our breakout session at Call & Contact Center Expo U.S. Don’t miss out!

Premier BPO

Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking event. Speaking Session: Our executives will also share success stories in a session about how we have helped our clients “Maximize their partner relationship through co-sourcing versus outsourcing”.

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PCI Certified Outsourcer Presenting at Call & Contact Center Expo – Stand #4047

Premier BPO

Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking event. Speaking Session: Our executives will also share success stories in a session about how we have helped our clients “Maximize their partner relationship through co-sourcing versus outsourcing”.

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Jira vs Servicenow Compared 2023

31 West

Are repetitive tasks bogging your service desk? If yes, then you must look at implementing a customer service solution that will help you define IT service desk workflows and improve team productivity and efficiency. We will be comparing Jira and ServiceNow to help you identify the right software for your service desk.

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First-Time Outsourcing Specialist Speaking at SOCAP

Premier BPO

Event Overview: SOCAP Internation Spring Symposium is a two-day event that brings together industry impact leaders and entrepreneurs from various sectors to explore emerging trends, exchange ideas, and collaborate.

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Elevate Your Contact Center with Premier BPO at ICMI Contact Center Expo

Premier BPO

Discover how Premier BPO can support your contact center’s capabilities and enhance your customer service efforts. We’d be happy to discuss how Premier BPO can contribute to enhancing your contact center’s capabilities and assisting in delivering superior customer service.

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