NoonDalton

OCTOBER 20, 2021

These businesses also require a holistic perspective of how they want their customer service offering to function — and if they are ready to provide the greatest hands-on help to their clients. But how can fast-growth companies benefit from outsourcing? Every company has a set of core capabilities.

Outsourcing 98

Outsourcing Nearshoring E-Commerce Supply Chain Management 98

Amzur

JANUARY 10, 2024

C-level executives want to know if they should act now – and, if so, how to start. This blog will help you learn how to build a custom AI implementation strategy to meet your business objectives. Others may want to exercise and experiment with a few use cases and learn more before making larger investments.

Data Entry 103

Data Entry Right-Sizing Robotics Process Automation Automation 103

Perficient Digital Transformation

FEBRUARY 7, 2023

At Perficient, our people are at the heart of what we do. We love what we do and where we work, contributing to our collaborative, open, and friendly culture. Our culture is one of the main reasons Perficient continues to be recognized as a “Top Workplace” in key markets across the U.S. Tony Harper, Assoc.

Supply Chain Management 69

Supply Chain Management Collaborations Jobbing Marketing 69

Magellan Solutions

MARCH 26, 2024

Sure, you know it’s the happy customers that matter, but doesn’t customer service management look like a time-consuming skydive into a pool with no bottom? That is, the right BPO partner is more than just an outsourced provider – it is a unique and adaptable business ally that can help your company develop and transform as it grows.

Customer Service 52

Customer Service BPO Service Nearshoring 52

Everest Group

DECEMBER 12, 2022

Enterprises realized that life sciences-specific Customer Relationship Management (CRM) systems were not built to inherently support virtual and digital engagements on a large scale. How a Robust CXM Outsourcing Strategy Can Help Enterprises Navigate the Economic Downturn. Our Thinking. Learn More. Learn More. Learn More.

Analytics 59

Analytics Sales Research Marketing 59

IBM Services

APRIL 4, 2022

Close to 60% of CEOs are planning for assumed economic growth, says Gartner. How are you thinking about growth? In a world where all business is now digital, the fundamental driver for business growth is the customer experience. Turning commerce into your growth engine. Then what is dumb commerce? Gartner, 2021.

E-Commerce 70

E-Commerce Retail Right-Sizing Advisory 70

Affirma

JULY 29, 2021

As the “world’s #1 CRM,” many know Salesforce as just that, a customer relationship management solution. At a fundamental level, many organizations use Salesforce as a CRM tool that allows them to capture inbound leads and move them through the sales funnel until they have reached the point of sales and marketing success – a closed deal.

Sales 52

Sales Out-Tasking Customer Service Marketing 52

Magellan Solutions

JULY 11, 2023

The customer experience (CX) is of utmost importance because it impacts the following: Client retention Reputation Customer loyalty Overall business success Businesses need to create lasting interactions rather than simple transactions. Today, we will unveil techniques to improve customer experiences through BPO.

BPO 75

BPO Outsourcing Customer Service Call Center 75

NoonDalton

OCTOBER 18, 2023

It enables access to world-class talent, reduces overhead costs, and provides the agility needed to respond to market dynamics. Identifying the key functions that can be outsourced is a strategic exercise that, when done effectively, can lead to significant competitive advantage and growth.

Outsourcing 52

Outsourcing Reduced Overhead Administrative Out-Tasking 52

Perficient Digital Transformation

NOVEMBER 10, 2021

We believe these reports showcase how Perficient comes to the table with innovative and strategic thinking around the most timely topics. Computer vision, how computers gain high-level understanding from digital images or videos, has been one of the driving factors that’s contributed to the success of AI in recent years.

Healthcare 78

Healthcare Robotics Process Automation Government Automation 78

IBM Services

FEBRUARY 24, 2022

Close to 60% of CEOs are planning for assumed economic growth, says Gartner. How are you thinking about growth? In a world where all business is now digital, the fundamental driver for business growth is the customer experience. Turning commerce into your growth engine. Then what is dumb commerce? Gartner, 2021.

E-Commerce 52

E-Commerce Retail Right-Sizing Advisory 52

Amzur

JANUARY 18, 2024

C-level executives want to know if they should act now – and, if so, how to start. This blog will help you learn how to build a custom AI implementation strategy to meet your business objectives. Others may want to exercise and experiment with a few use cases and learn more before making larger investments.

Data Entry 52

Data Entry Right-Sizing Robotics Process Automation Automation 52

Amzur

JANUARY 18, 2024

C-level executives want to know if they should act now – and, if so, how to start. This blog will help you learn how to build a custom AI implementation strategy to meet your business objectives. Others may want to exercise and experiment with a few use cases and learn more before making larger investments.

Data Entry 52

Data Entry Right-Sizing Robotics Process Automation Automation 52

Amzur

JANUARY 18, 2024

C-level executives want to know if they should act now – and, if so, how to start. This blog will help you learn how to build a custom AI implementation strategy to meet your business objectives. Others may want to exercise and experiment with a few use cases and learn more before making larger investments.

Data Entry 52

Data Entry Right-Sizing Robotics Process Automation Automation 52

NoonDalton

OCTOBER 23, 2023

From supply chain disruptions and fluctuating markets to a sharp decline in consumer confidence, the impact is palpable across all sectors. In these challenging times, the traditional playbook for business growth is being rewritten. In these challenging times, the traditional playbook for business growth is being rewritten.

Outsourcing 52

Outsourcing E-Commerce Reduced Overhead Healthcare 52

Magellan Solutions

JUNE 7, 2020

Clients tend to do more research than their B2C counterparts. Their journey along the sales funnel takes longer because of the crucial decisions they have to make. The market size can also be relatively small. Everything should contribute to the growth of the organization. Inbound sales support. Sales follow-up.

Sales 64

Sales Right-Sizing Call Center Marketing 64

Premier BPO

JUNE 2, 2022

Cloud-enabled infrastructure has become a necessity post-pandemic, giving rise to Managed IT Services , particularly to support a hybrid workforce. Hosting a myriad of speakers, events, giveaways, display shows, and networking events, the expo will help technology specialists to evolve: Their growth strategy to drive more revenue.

Cybersecurity 52

Cybersecurity BPO Sales Collaborations 52

Magellan Solutions

AUGUST 4, 2021

Here’s how BPO Philippines Leverage Predictive Analysis to enhance their service delivery. This is especially helpful for call center companies as they gather useful data from conversation with customers. This is especially helpful for call center companies as they gather useful data from conversation with customers.

BPO 52

BPO Call Center Business Process Outsourcing Outsourcing 52

Infosys Consulting

SEPTEMBER 7, 2021

Last decade, we started to see new emerging digital innovations. Whilst many industries have remained true to their core offerings, market makers have made moves to augmenting digital at the heart of what they do. Now is the time for these to scale up and completely revolutionize industries, experiences, and the global consumer.

Retail 52

Retail Robotics Process Automation Global Management Consulting Collaborations 52

Magellan Solutions

JULY 15, 2021

Out of those set meetings, you still need to factor in your closure rate when it comes to sales pitching. That way, you can determine how much you need to spend for your business to business appointment setting service. . But we will list step-by-step how BPO companies solved their lead performance based appointment setting issues.

Call Center 40

Call Center Sales BPO Outsourcing 40

Magellan Solutions

JULY 14, 2021

When we talk about customer support outsourcing , most businesses will immediately think of big industries such as Information Technology and Finance. In this article, we will discuss how outsource customer service solutions can help any type of industry succeed. What Industries Should Outsource Customer Service More?

Customer Service 52

Customer Service Outsourcing Call Center Service 52

Perficient Digital Transformation

MAY 19, 2022

CRN’s annual Women of the Channel program honors some of the most influential women leaders within the channel. We’re proud to have five Perficient colleagues recognized in the 2022 CRN Women of the Channel list , and we’re highlighting their individual accomplishments in a special blog series.

Jobbing 118

Jobbing Sales Flexibility Marketing 118

Perficient Digital Transformation

JULY 21, 2023

Salesforce Data Cloud is a real-time, unified data platform that helps businesses connect, harmonize, and engage with their customers. It provides a single view of the customer across all channels, enabling businesses to deliver real-time personalized experiences. Generate personalized content.

Service 52

Service Banking Automation Sales 52

Capgemini

NOVEMBER 27, 2022

Unlocking the real marketing treasure together with MarTech Robin van den Hoven 24 Nov 2022. Therefore, CMOs need to cover the entire spectrum of customer preferences and needs and create a marketing strategy to orchestrate different channels and enhance the customer experience. Well, you might have found the key; MarTech.

Marketing 52

Marketing Sourcing Analytics Sales 52

Magellan Solutions

AUGUST 15, 2022

WHAT IS E-COMMERCE & HOW DOES IT WORKS? The e-commerce industry growth has enabled companies, even small businesses, to get access to and establish a wider market presence and good reputation by offering more affordable and effective distribution channels for their goods or services. Source: Magellan Solutions.

E-Commerce 40

E-Commerce Retail Government Right-Sizing 40

TMS

JULY 7, 2021

This term describes the concurrence of online marketing and advertising technologies. The term was first coined back in 2015 by marketer consultant David Raab. He shared a MadTech chart on Twitter, noting that it combined marketing and advertising technology. Neither should marketers. But things started to change.

Co-Sourcing 52

Co-Sourcing Software Marketing Analytics 52

Planergy Software

JUNE 7, 2022

Clients and results. We saved more than $1 million on our spend in the first year and just recently identified an opportunity to save about $10,000 every month on recurring expenses with PLANERGY. Download a free copy of "Preparing Your AP Department For The Future", to learn: How to transition from paper and excel to eInvoicing.

Robotics Process Automation 52

Robotics Process Automation Finance Automation Out-Tasking 52

Mattsen Kumar

JUNE 15, 2021

To build upon the momentum, 78% of Global D2C brands have increased their marketing budgets. It builds a distribution channel unlike marketplaces, where manufacturers store their products at warehouses and marketplaces to take care of packaging and shipping. A D2C brand can decide to sell across or on selective channels only.

E-Commerce 52

E-Commerce Retail Manufacturing Right-Sizing 52

Infosys Consulting

APRIL 25, 2023

Today, markets constantly change and evolve, which means that people and companies must develop alongside the trends to remain relevant and succeed. In Part 4 of our Enterprise L&D series, experts Michael Hendrix, Sagar Likhite, and Rahul Malik explain what a modern learning ecosystem is and how best to implement it.

Human Resources 52

Human Resources Sourcing Design Collaborations 52

Planergy Software

MAY 12, 2022

Clients and results. We saved more than $1 million on our spend in the first year and just recently identified an opportunity to save about $10,000 every month on recurring expenses with PLANERGY. Download a free copy of "Preparing Your AP Department For The Future", to learn: How to transition from paper and excel to eInvoicing.

Finance 52

Finance Analytics Accounting Sourcing 52