IBM Business Partners

JUNE 22, 2023

Technologies such as AI and automation have transformed the outsourcing market and BPO services, giving companies the ability to create efficiencies while also modernizing processes rather than relying on offshore outsourcing. The new BPO is no longer just about cutting operational costs. The results can be apparent quickly.

Business Process Outsourcing 79

Business Process Outsourcing Automation Outsourcing BPO 79

Everest Group

MAY 28, 2024

In this issue, you’ll learn more about a new report type called the Service Provider Compass – and as the name implies, it’s all about location, location, location. Lastly, we’ll take a look at the Price Genius offering that just launched in January to enable IT service providers to more effectively price and solution their proposals.

Retail 52

Retail Healthcare Right-Sizing Research 52

Everest Group

MAY 28, 2024

In this issue, you’ll learn more about a new report type called the Service Provider Compass – and as the name implies, it’s all about location, location, location. Lastly, we’ll take a look at the Price Genius offering that just launched in January to enable IT service providers to more effectively price and solution their proposals.

Retail 52

Retail Healthcare Right-Sizing Research 52

Premier BPO

JULY 16, 2021

Outsourcing Financial services is the process of moving certain Finance & Accounting functions within an organization to a specialized third-party vendor. The global Financial services outsourcing market size was estimated at $130 Billion in 2021 and is projected to grow at a rate of 7.5% Fortunly ). Cost-Efficiency.

Outsourcing 52

Outsourcing Service Finance BPO 52

Anexa

FEBRUARY 11, 2023

The study revealed that the majority of contact centers have a shortsighted approach to “customer service” as a concept, and fail to recognize the value of using their agents to generate revenue. This same Forester study revealed that empowered agents in the insurance field could generate $1 billion in incremental revenue for their employers.

Customer Service 52

Customer Service Service BPO Insurance 52

Redial

DECEMBER 15, 2022

In this blog, we’ll explore once again what nearshore and offshore mean as well as in-house and their respective advantages and important things to consider. Like hiring a nearshore call center to attend to all your customer service needs, debt collection, web development, among other areas. Handling projects in-house.

Nearshoring 100

Nearshoring Offshoring Outsourcing Call Center 100

Everest Group

MAY 18, 2022

The planned merger announced last month between Konecta, the leading provider of Spanish-speaking Customer Experience solutions, with Italy-based customer management provider Comdata will create the sixth-largest player by revenue in the customer experience Management (CXM) BPO sector. Read on to find out what this big deal will mean.

Business Process Outsourcing 52

Business Process Outsourcing BPO Marketing E-Commerce 52

Anexa

SEPTEMBER 5, 2021

What do they mean, how do they tie into a customer-centric world and exactly where can robust BPO (outsourcing) companies fit? More and more, SMBs are accessing these types of services to help coordinate, elevate and drive their activities. At Anexa, we place “customer experience” at the forefront of all our customer-centric services.

BPO 52

BPO Outsourcing Pharmaceuticals Analytics 52

Mercans

MAY 16, 2021

Egypt – Comprehensive Health Insurance Law No. Mercans, a leading Egypt payroll outsourcing , PEO/GEO , employee leasing , recruitment and BPO services provider , has published a new Egypt payroll outsourcing alert. With its Comprehensive Health Insurance Law No. 2 for 2018. 2 for Year 2018.

Payroll 75

Payroll Outsourcing Insurance BPO 75

Anexa

JANUARY 18, 2022

BPO outsourcing companies can become an organization’s strongest ally at a time when resources are required to re-design workflow in order to implement automation technologies. Award-winning Anexa is a decades-long leader in the business process outsourcing industry, with dedicated teams of BPO specialists. Have questions?

BPO 40

BPO Outsourcing Robotics Process Automation Automation 40

Everest Group

APRIL 28, 2023

The latest in the wave of mergers and acquisitions (M&A) in the customer experience management industry is the largest CXM services provider, Teleperformance, announcing its intention to acquire Majorel, another sizable competitor, for a total consideration of €3bn.

Management 40

Management Global Outsourcing Retail Insurance 40

Premier BPO

SEPTEMBER 21, 2023

The widespread forum serves as a go-to consumer service & customer care platform in the U.S. As a longstanding SOCAP member, Premier BPO once again took the initiative to host the First-Timers’ event this year and attended the closing SOCAP IMPACT Awards Gala, marking the conclusion of the three-day symposium.

BPO 52

BPO Co-Sourcing Collaborations Customer Service 52

Offshore India Data Entry

DECEMBER 10, 2021

Not like any other industry, the healthcare service department has more relevance in today’s world. Let us see how form processing services accelerate the healthcare industry. These documents include medical bills, insurance claims, lab reports, patient demographics, case files, and so on. What Covers Document Processing?

Healthcare 98

Healthcare Data Entry Insurance Offshoring 98

ScaleHub

FEBRUARY 10, 2023

For instance, online insurance claims processing is the new norm. A quick turnaround time on information submission and consideration, which requires fast data processing, is a make-or-break moment for an insurer. Outsourcing that task to another company or BPO can ensure a speedier return than keeping it in-house.

Data Entry 52

Data Entry Outsourcing Labor Costs BPO 52

Offshore India Data Entry

APRIL 5, 2023

Outsourcing html conversion services have become a necessity for both startups and experienced businesses. Outsourcing html conversion service providers have become the spine of business sectors from manufacturing to insurance enterprises. The post How affordable are HTML Conversion Services for small Businesses?

E-Commerce 52

E-Commerce Service Administrative Labor Costs 52

Anexa

NOVEMBER 7, 2021

suggests that a large group of individuals may have moved from employer-funded insurance to other options. These innovative systems have been able to lower costs, enhance coordination and improve patient experience and outcomes, while maintaining or enhancing the quality of service. The October 2020 unemployment rate of 6.9%

BPO 40

BPO Outsourcing Healthcare Pharmaceuticals 40

Pure Moderation

MAY 19, 2022

Are you wondering how you should outsource customer service? Outsourcing customer service entails hiring a third party company to provide your support services for you. In other words, the quality of service is in the hands of an outsourcing team. How To Outsource Customer Service (Forbes, 2022).

Customer Service 52

Customer Service Outsourcing Service Customer Support 52

Offshore India Data Entry

JANUARY 20, 2023

For healthcare providers, the revenue cycle management process involves various complex steps from patient scheduling and enrolment to insurance verification, coding and submission of claims to payers, and follow-up and payment collections. As a result, they are hiring healthcare BPO companies to manage their non-core functions.

Data Entry 52

Data Entry Marketing Healthcare Insurance 52

NoonDalton

JANUARY 10, 2022

While there are certain advantages to working with a BPO, there can also be some drawbacks. It is critical to evaluate these possible hurdles and maintain adequate team alignment before engaging with a BPO partner, or if you are already working with one. Choosing the Right Vendor. Maintaining Consistent Performance Levels.

Customer Support 97

Customer Support Outsourcing BPO Right-Sizing 97

Anexa

DECEMBER 13, 2021

Utilities-based companies are working to expand beyond the traditional portfolio of energy products, with customer service coming to the forefront as the fundamental component of success. The self-service platform needs to be brought back to life for these companies to meet the needs of today’s consumers.

E-Commerce 52

E-Commerce Customer Service Outsourcing Service 52

Premier BPO

MAY 12, 2022

Last week SOCAP hosted its much-anticipated CX Spring Symposium 2022 – Discovering New Pathways, sharing pandemic-transformation discoveries on the same topic, in which Premier BPO was a sponsor partner. Premier BPO Takeaways from SOCAP Spring Symposium. Premier BPO Expert Insight. The W.I.S.E.R Traditionalist. Cosmopolitan.

BPO 52

BPO Co-Sourcing Insurance Automation 52

ScaleHub

DECEMBER 6, 2021

In a previous blog post , we discussed how ScaleHub’s crowdsourcing solution can be configured to work with a variety of crowds. BPO —private crowds we configure with BPOs that offer specialized data processing; for example, the processing of character-based languages or data from a particular industry. Types of crowds.

BPO 52

BPO Insurance Regulations Government 52

Premier BPO

MAY 24, 2023

The widespread forum serves as a go-to consumer service and customer care platform in the U.S. The Symposium brought together CX professionals from various industries, including Consumer Packaged Goods (CPG), Healthcare, Financial Services, Insurance, Contact Center, Customer Relations, Travel and Hospitality, and more.

Offshoring 52

Offshoring BPO Co-Sourcing Outsourcing 52

Groove Technology

SEPTEMBER 6, 2022

What are the services GEO usually provides? A GEO often offers global PEO solutions, but they also offer a variety of other services. These services often consist of: International Hiring. An administrative services organization, or “ASO,” is frequently used when the administration is outsourced. Compliance.

Payroll 130

Payroll Human Resources Administrative Outsourcing 130

Pure Moderation

MAY 21, 2021

Which customer service outsourcing company is the best? In no aspect of the business is this truer than in the area of customer service. Customer service matters now more than ever. We are living in unprecedented times and brands must rethink best practices and build new strategies to deliver the best service possible.

Customer Service 94

Customer Service Outsourcing Service Customer Support 94

Everest Group

MARCH 13, 2023

Payers such as Cigna, that have significantly high commercial membership (Exhibit 4), could feel the heat of the competition from the health insurance exchange (HIX) and Medicaid plans. However, these losses can be offset if payers can retain these members in other product lines. million rise in uninsured adults.

Healthcare 59

Healthcare Insurance Administrative Government 59

ScaleHub

DECEMBER 15, 2021

1) Expanded offering through BPO crowds. If you’ve followed this blog, you’ve likely read about our BPO crowd offering we developed and launched this year in our BPO Crowd Boost Series. BPOs such as Tropper , Radiodata , BUSERDI , Upsource , SIBS and DIGI-TEXX help us fulfill the specific needs of our clients.

BPO 52

BPO Insurance Government Marketing 52

VXI

NOVEMBER 11, 2021

In the Business Process Outsourcing services (BPO) industry, business industries in the thick of the pandemic have adopted customer service solutions to enhance client relations and improve quality assurance. Change is constant in all businesses, most especially in the BPO industry. Post-Pandemic Mergers and Acquisitions.

BPO 90

BPO Call Center Business Process Outsourcing Outsourcing 90

VXI

SEPTEMBER 2, 2022

This site adds to VXI’s over 40 service locations globally. ” “As a growing customer service BPO in the Guatemalan market, the opportunities for growth and development are unique and exciting.” ” added VXI Guatemala Site Director Jean-Pierre Wheelock. ” VXI COO Jared Morrison said.

Jobbing 52

Jobbing BPO Advisory Human Resources 52

Premier BPO

APRIL 13, 2023

In this blog, we will address some common outsourcing myths and misperceptions. This recap is based on the live stream with Dave Shapiro, a 30-year industry veteran in outsourcing, and chief operating officer at Premier BPO. The opposite is true in the case of many outsourcing BPOs and Co-sourcing partners like Premier BPO.

Outsourcing 52

Outsourcing Offshoring Co-Sourcing BPO 52

NoonDalton

AUGUST 18, 2021

At this point, nobody wants to read another blog about Covid-19 or Brexit. UK businesses seeking customer support, data processing, or recruiting services, for example, are increasingly open to taking advantage of distributed teams. Their requirements are centered mostly around sales and customer support services. Underwriting.

Jobbing 98

Jobbing Outsourcing Reduced Overhead Pharmaceuticals 98

Premier BPO

JANUARY 3, 2022

Since the work dynamic is permanently altered now ( CNBC ), organizations have no choice but to provide better incentives, more pay, health insurance, WFH capability, and more on-job perks to retain employees. excellent service quality with technical support. THE GREAT RESIGNATION IS LEADING TO HIGHER COSTS OF EMPLOYING WORKERS.

Co-Sourcing 52

Co-Sourcing Sourcing Offshoring BPO 52

Offshore India Data Entry

NOVEMBER 25, 2022

This is a great business approach that businesses can use to provide better customer service and expand their operations to the next level. can get benefit from the OCR service. Insurance Forms etc. We offer a wide range of services at cost-effective rates without making any compromise on the quality. payroll information.

Data Entry 98

Data Entry Payroll Banking Offshoring 98

NoonDalton

DECEMBER 13, 2021

Our customer base has evolved over the last few years too; we’re seeing a whole new range of companies that need our outsourcing services. . We don’t believe it works, so we don’t peddle a standardized, one-tier service. See our professional BPO services here, including: Sales Support. Insurance Processing.

E-Commerce 97

E-Commerce Out-Tasking Outsourcing Administrative 97

Anexa

JULY 26, 2022

Medicare Advantage companies (which lets seniors choose benefits through private insurance companies) have grown exponentially since the Medicare Modernization Act was passed in 2003 and have seen enrollment explode. Many have made the switch from a fee-for-service reimbursement model to a value-based care model, with impressive results.

Healthcare 52

Healthcare BPO Insurance Time Savings 52

NoonDalton

NOVEMBER 3, 2021

If you want to meet – if not exceed – your clients’ expectations, an omnichannel customer service approach is the key to keeping them satisfied. For efficient client interactions, omnichannel customer service unifies all of a brand’s communication channels. What is Omnichannel Customer Support?

Customer Support 97

Customer Support Customer Service BPO Sales 97

Offshore India Data Entry

FEBRUARY 12, 2023

Thus by automating business processes, the business can improve its processes, ensure quality services, and delivery with TAT, and increase overall productivity. We offer a variety of automation services that help your business save time and reduce the need for team members to take on administrative tasks.

Automation 81

Automation Human Resources Business Process Outsourcing Data Entry 81