Magellan Solutions

OCTOBER 26, 2023

Remember, there’s around 10-15% annual growth of BPO companies worldwide , which intensifies the competition for delivering top-notch service quality. We will share some essential questions to ask when outsourcing a call center. Legal and Regulatory Compliance The legal and regulatory environments vary between countries.

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Magellan Solutions

NOVEMBER 7, 2023

Let’s explore the signs of when do you need to outsource a call center. Outsourcing to a call center not only helps them with software development and customer service but it assists them in becoming flexible in their operations, especially during product launches and updates where they experience a peak in inbound calls.

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Call Center Outsourcing Pharmaceuticals Out-Tasking 52

Magellan Solutions

OCTOBER 17, 2023

Inbound call center services can help your company achieve an average conversion rate of 10%. So, if you’re looking for a way to optimize your customer support operations, look no further than the inbound call center. Read along to get the scoop as to why you should outsource inbound call center services!

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Magellan Solutions

OCTOBER 26, 2023

It is said that the average call-abandonment rate for incoming inbound calls is 6.44%. The solution is simple: Opt to outsource inbound call center services. But what to look for when outsourcing call center services for your business? With this rate, customers, sales, and reputation can be lost.

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Magellan Solutions

JANUARY 17, 2024

The outsourcing industry is projected to expand at a compound annual growth rate (CAGR) of 6.69% to reach US$0.45 This shows the growing demand for business process outsourcing (BPO) services and their potential to completely transform the way businesses operate. trillion in 2024.

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Magellan Solutions

MARCH 26, 2024

That’s when the best BPO companies come to the rescue! For small businesses, the best BPO partner is the cornerstone. What to Look For in an SME Customer Service BPO More than the surface, small and medium enterprises need a Business Process Outsourcing partner for customer services.

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OpenAccess BPO

FEBRUARY 24, 2022

Makati City, Philippines, February 23, 2022 - Open Access BPO, a leading provider of multilingual call center solutions, received Health Insurance and Accountability Act (HIPAA) compliance, ensuring safe data management for its partners in the healthcare industry.

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Magellan Solutions

JUNE 25, 2021

Outsourced Debt Collection Call Center Can Help You Recover Outstanding Debts Faster. This is where a debt collection call center becomes a great help. . Call collection agency staff use any available information or obtain new contact information to reach and recover outstanding balances. .

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Magellan Solutions

APRIL 14, 2021

In getting a BPO partner, we all have one question. Call Center Service Pricing should mean more than money to your business. . We will discuss in this article how to assess if your every dollar is worth it with your chosen call center partner. . A Brief Look at Call Centers. Inbound Call Centers.

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Call Center BPO Outsourcing Business Process Outsourcing 52

Magellan Solutions

MARCH 23, 2021

Why SMEs Should Outsource Call Center Services . Longer on-hold time, unanswered queries, or lack of manpower to answer customer calls. Call center services. An effective call center service provider can ensure smooth customer service. Basic Call Center Services. Look at these numbers.

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Magellan Solutions

JULY 9, 2021

What are the different Philippines call center services and how much can you expect them to be? There are different services provided by call center. What do you get when you outsource inbound call center services ? Inbound Calling. Managing call center services inbound sales inquiries.

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Magellan Solutions

NOVEMBER 6, 2021

Become the best by outsourcing your loan processing call center services. What can you outsource to a loan processing call center ? What services a loan processing bpo offers. Because of this, Magellan Solutions offers a vital advantage. . At Magellan Solutions, we appreciate the trust you place in us.

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Magellan Solutions

JULY 8, 2021

Top Contact Center Outsourcing Companies & The Challenges Faced From The Risks. There’s no doubt that COVID-19 has disrupted call center services outsourcing operations on multiple levels. With the future still uncertain, traditional contact center labor models won’t be enough to recoup what’s been lost.

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Magellan Solutions

MARCH 1, 2021

It turns out… Call centers are not telling you everything you need to know about them. In this article, we will help you uncover four vital information about your BPO partner that you ought to check: Call Center Support Services : What You Ought to Check. We all know that certifications and compliance matter.

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Magellan Solutions

MAY 6, 2024

Business Process Outsourcing (BPO) BPO is one of the most well-established and widely adopted types of outsourcing. Parungao’s insight underscores how BPO providers like Magellan Solutions can optimize operational efficiency by crafting customized solutions that address the unique needs of SMEs.

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Magellan Solutions

JUNE 12, 2021

Offshore Call Center Services Uses Speech Analytics to Improve Customer Journey. Offshore call center services are often called IT-enabled BPO services. Aptly named as this industry uses various innovations and technology to deliver excellent services to businesses worldwide. . Click to chat.

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Magellan Solutions

JULY 8, 2021

Why Some US Companies Do Not Hire Philippines Call Center. Global businesses and industries are thinking of expanding to new and exciting opportunities. Here we look at some of the most common worries in outsourcing to contact center solutions Philippines : Offshore call centers make your customers feel disrespected.

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Magellan Solutions

FEBRUARY 3, 2021

There are a lot of myths surrounding healthcare BPO. And healthcare companies are now clamoring to get a healthcare BPO partner. That is why healthcare BPO is a viable solution. But for some reason, companies are afraid to consider taking in a healthcare BPO. What are the Myths Surrounding Healthcare BPO Companies.

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Magellan Solutions

MARCH 5, 2023

Call centers crowd the metropolitan, creating jobs for millions of Filipinos. Filipinos have earned a spot for providing excellent BPO services. The BPO industry is a significant contributor to the economy with nearly $30 billion annual contribution, according to Nexford University. What Is a Shared Service Center?

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Magellan Solutions

SEPTEMBER 9, 2022

Here are some benefits of automation in the accounting industry. . 10 HURDLES ACCOUNTING AI FACE AND HOW BPO CAN SOLVE THEM. We’ve listed below hurdles accounting AI encounters and how business process outsourcing (BPO) prevents them. . #1) 3 BENEFITS OF AI IN ACCOUNTING. MANAGING THE CALCULATION OF TAXES AND EXPENSES.

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Accounting BPO Out-Tasking Finance 75

Magellan Solutions

APRIL 5, 2021

Magellan Solutions, the best at medical outsourcing . It is also beneficial for doctors on call as it saves on their time. Magellan Solutions offer modern medical facilities and services. 24 hour Call Handling. The outsourced medical call centers or BPOs are seeing an influx in need. EMR Data Entry.

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Premier BPO

MAY 16, 2023

The Call & Contact Center Expo is an industry event catering to professionals in the customer care, contact center, and customer experience field. This year, it was held at the Las Vegas Convention Center. The Call & Contact Center Expo 2023 had over 100+ speakers from various companies and organizations.

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Magellan Solutions

MAY 2, 2024

The global BPO market is projected to reach $525 billion by 2030 , growing at over 9% annually. Outsourcing offshore requires careful consideration of data security, cultural differences, and regulatory compliance. Microsoft Microsoft, another tech industry giant, has also chosen to offshore some of its work.

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Magellan Solutions

AUGUST 6, 2021

Reasons why healthcare BPO companies in Philippines are thriving. Magellan Solutions’ Healthcare BPO is a resourcing strategy that can, in fact, benefit both sides of the business equation. What challenges make Magellan Solutions’ healthcare process outsourcing attractive? Compliance management. Human resources.

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Magellan Solutions

APRIL 24, 2021

What are the signs of a trustworthy Healthcare BPO? Is Your Healthcare BPO Trustworthy? Let us break down these common ‘signals’ and see if it should be your basis in getting a BPO partner. Should you trust a large Healthcare BPO company with more than thousands of employees? Is it the company size or years of service?

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Influx

APRIL 18, 2024

Support as a Service (aka SaaS) is similar to Software as a Service, but instead of providing software, this service offers support solutions on a subscription basis — giving you the same level of autonomy over external support. The firm prides itself on providing efficient, intelligent, future-minded solutions for each client.

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Magellan Solutions

APRIL 12, 2021

Make Use of Healthcare BPO To Deliver Efficient Healthcare Services. A study indicates that 47% of consumers say that healthcare is industry-focused when it should be patient-focused. . With highlights on efficient healthcare customer solutions. This is where healthcare BPO comes into play. You are not paying them for it.

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Healthcare BPO Insurance Outsourcing 52

Magellan Solutions

AUGUST 26, 2021

Data Governance is Critical for SMEs Wherein BPO Philippines Helps to Improve. Competitive organizations from industry players to startups and SMEs utilize BPO Philippines when it comes to data management services. . Implementation of compliance requirements. Ensure data security and law compliance. Cost reduction.

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Magellan Solutions

MARCH 23, 2021

BPO and KPO are being related to the business activities of an organization. BPO refers to Business Processing Outsourcing. Its services are a subset of BPO. They are more specialized and knowledge-based than BPO services. It also allows companies to enjoy customized solutions. BPO is the broadest.

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Magellan Solutions

MARCH 22, 2021

Insurance BPO is a gold mine. In this article, we will discuss with you how insurance BPO can help you increase your sales. What is an Insurance BPO? Insurance Business Process Outsourcing or Insurance BPO makes your life easy by handling back-office tasks. What to Look for in an Insurance BPO Partner? Scalability.

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Magellan Solutions

MAY 19, 2023

EXAMPLES OF HOW BUSINESSES HAVE SUCCESSFULLY IMPLEMENTED BPM STRATEGIES Example #1: Business process outsourcing (BPO) companies that have a customer relationship management (CRM) system can improve customer service. ENSURED COMPLIANCE By using BPM, companies can ensure compliance with changing regulations.

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Magellan Solutions

MARCH 10, 2021

Benefits of outsourcing legal bpo services. Legal process outsourcing (LPO) is a growing sector in the legal industry. At Magellan Solutions, we reduce implementation time and capital costs. Legal bpo services at Magellan Solutions. It targets the legal industry. Compliance Specialist. Document Coder.

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Magellan Solutions

AUGUST 31, 2021

For SMEs, a 24/7 and full back-office operations are no longer impossible in today’s digital environment all thanks to BPO companies in the Philippines. . If you are not yet subscribed to a BPO company, consider the pressure to provide faster service while meeting increased customer expectations and lowering costs has multiplied.

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Magellan Solutions

NOVEMBER 24, 2023

The Philippines is the Ideal Outsourcing Destination As a leader in the BPO sector, the Philippines has established its position. The Philippine BPO industry also keeps up with technology and customer service advances. Moreover, the Philippine BPO sector highly values training and continuous growth.

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Magellan Solutions

MAY 29, 2021

First of, what is business process outsourcing, or BPO? On the other hand, knowledge process outsourcing (KPO) is somewhat an extension of a BPO. . In a sense, BPO is the big umbrella that covers KPO. In a sense, BPO is the big umbrella that covers KPO. BPO is based on a set process and rules. Document Coder.

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Magellan Solutions

MARCH 22, 2024

According to industry statistics, 54% of businesses face difficulties hiring qualified employees due to a shortage of specialized IT personnel, budget limitations, or a tight job market. Fred Chua, CEO of Magellan Solutions, emphasizes, “As an ISO 27001-certified company, we strictly adhere to the highest data protection standards.

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Premier BPO

OCTOBER 28, 2022

SOCAP International provides a platform for CX industry officials and professionals to exchange ideas. This year’s Indy Fall symposium saw Premier BPO return as the orientation hosts for First. most talked about industry; Healthcare. This is a win-win solution that Premier BPO offers and it comes with its own set.

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