Magellan Solutions

APRIL 21, 2021

What is KPI in the BPO Philippines ? The BPO Philippines provides several metrics to determine the growth and development of a company. It is an efficient way to plan all your business strategies. Besides that, we will check how the BPO Philippines set KPIs for their business partners. .

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BPO Call Center Outsourcing Retail 52

Magellan Solutions

AUGUST 10, 2021

Let’s take a look at why BPO Philippines is your best bet if you want to attract at least 70% of your global consumers. Many corporations turn to BPO Philippines to maximize their potential in terms of profitability and productivity. Almost 90% of businesses in the US belong to the small and medium enterprises (SMEs) group. .

BPO 52

BPO Call Center Outsourcing Customer Service 52

Magellan Solutions

AUGUST 6, 2021

These are the 10 most important services for start-up businesses that BPO Philippines can provide. A few years back, BPO Philippines was just the destination for inbound and outbound call centers. What Admin Function Tasks Your Start-up Business Should Have That BPO Companies in Metro Manila Can Offer?

BPO 52

BPO Service Call Center Accounting 52

Influx

APRIL 18, 2024

Jump ahead: Influx Helpware Ascensos SkyCom RPM BPO Essential considerations for outsourcing SaaS customer support SaaS customer service outsourcing The 5 best SaaS customer support companies 1. The firm prides itself on providing efficient, intelligent, future-minded solutions for each client.

Customer Support 52

Customer Support Nearshoring BPO Outsourcing 52

Magellan Solutions

APRIL 22, 2024

Here are some standard methods: Artificial Intelligence (AI) : AI-powered tools are often used to automate content moderation, offering speed and efficiency. Speed : Moderation must be efficient to ensure real-time compliance without hindering user experience. What role does AI play in content moderation? TALK TO US!

BPO 52

BPO Out-Tasking Call Center Automation 52

Magellan Solutions

JUNE 3, 2021

From the pilot campaign, this will give you insight into the efficiency of dialing techniques. Our 18 years in the BPO industry provide us with impeccable B2B telemarketing experience. No matter what business you are in, we promise data security at its finest. . In B2B telemarketing , less contacts means less conversion rate.

Efficiency 52

Efficiency Right-Sizing Sales Outsourcing 52

Magellan Solutions

AUGUST 13, 2021

Many call center companies in BPO Philippines focus on improving the skills of their agents this 2021. There are several ways on how BPO Philippines improve the quality of their service of their business partners. One of which is developing the skills of their agents in order to adapt with the changes in the business paradigm.

BPO 52

BPO Call Center Outsourcing Customer Service 52

Magellan Solutions

JUNE 15, 2021

While pricing and services are important factors, you should also consider the attrition or turnover rate of the BPO company. This will give you an idea how long an agent can work for your business. Here’s the average attrition rate of the BPO industry in the past decade: Year. Average Attrition Rate for the BPO Industry.

Customer Service 52

Customer Service BPO Outsourcing Call Center 52

Magellan Solutions

MAY 2, 2024

One popular tactic is outsourcing to other countries to make operations more efficient. The global BPO market is projected to reach $525 billion by 2030 , growing at over 9% annually. Companies increasingly turn to offshore providers for talent, expertise, and cost-efficiency.

Offshoring 52

Offshoring Outsourcing Right-Sizing Call Center 52

Magellan Solutions

MARCH 13, 2024

Did you know companies embrace offshoring and outsourcing to improve efficiency and cut costs? However, when it comes to the offshoring vs outsourcing debate, it’s crucial to understand the distinction between these two approaches and decide which best aligns with your business’s needs. This article has you covered!

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Offshoring Outsourcing Out-Tasking Labor Costs 105

SourceFit

JULY 18, 2016

A growing number of small and medium-sized enterprises (SME) and new businesses are attracted to the outsourcing of certain services to optimize savings and business processes. Compared to larger companies that require board approval and deliberations, Araneta said that SMEs and new businesses are more open to outsourcing.

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BPO Outsourcing Right-Sizing Business Process Outsourcing 40

ScaleHub

JANUARY 12, 2022

Susanne brings her substantial knowledge of the BPO market as she assumes oversight of all sales activities in the EMEA region. In this crucial role, Susanne’s responsibilities will include: Strategic positioning of ScaleHub’s managed service offering within our target markets (BPOs & Shared Service Centers for insurers and banks).

Sales 52

Sales BPO Insurance Banking 52

Redial

DECEMBER 15, 2022

This is reinforced since in-house teams tend to be very efficient, as everyone is usually in the same place, working under the same system, making communication simple and fast. BPO got you covered, since it is a top priority to fulfill staffing requirements, including background checks and finding the right profiles.

Nearshoring 100

Nearshoring Offshoring Outsourcing Call Center 100

Magellan Solutions

JULY 6, 2022

These are the 10 most important services for start-up businesses that BPO Philippines can provide. A few years back, BPO Philippines was just the destination for inbound and outbound call centers. What Admin Function Tasks Your Start-up Business Should Have That BPO Companies Can Offer?

BPO 40

BPO Service Call Center Accounting 40

Magellan Solutions

APRIL 9, 2024

As Henry Parungao, Business Development Director at Magellan Solutions, points out, “Magellan Solutions focuses on understanding SME needs and being adaptable rather than trailblazing new markets, aiming to capture the largest share of current demand.” Magellan Solutions - Call Center | BPO | KPO | Outsourcing

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Outsourcing Out-Tasking Collaborations Research 52

ScaleHub

JUNE 28, 2021

As a cross-continent partnership, this association combines ScaleHub’s leading crowdsourcing solutions with the Dyanix network within the BPO and SSC markets. Like ScaleHub, Dyanix is committed to offering a comprehensive and efficient services that benefits its customers. Want to join ScaleHub’s growing partner network?

Sales 52

Sales Business Process Outsourcing BPO Software 52

NoonDalton

FEBRUARY 20, 2023

Focus your attention on business development: Expand your enterprise rather than merely paying for it. Increase business flexibility and risk-free expansion: With time zone differentials, you may now have your business managed for up to 24 hours. Companies should prioritize efficiency when pursuing growth.

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Outsourcing Offshoring Manufacturing Sales 98

Magellan Solutions

JUNE 12, 2021

It is not easy to run a start-up business. That’s why many business owners are looking for some alternatives to manage their expenses and talent efficiently through back office service solutions. While only a third of the business survives after 10 years running. . Lack of Knowledge About Information Technology.

Service 52

Service BPO Human Resources Data Entry 52

Magellan Solutions

JUNE 22, 2021

Insurance accounting outsourcing has been a big help for any small businesses. It helps them to be efficient while saving some of their budget. However, the current pandemic situation really pushed many businesses to the edge. That’s why BPO companies offer full automation in their processes. Data Management Services.

Insurance 52

Insurance Accounting Outsourcing BPO 52

Magellan Solutions

APRIL 16, 2024

According to Henry Parungao, Magellan Solutions’ Business Development Director, tailored solutions and building trust are essential to successful outsourcing for small and medium-sized enterprises (SMEs). “That’s why we focus on developing recruitment and operational strategies tailored to the SME market.”

Design 52

Design Outsourcing Right-Sizing Out-Tasking 52

Magellan Solutions

OCTOBER 28, 2021

These factors are a great contributor to their efficiency when they are working for your health facility. In addition to that, BPO companies that provide this type of services are well-equipped to handle any call volume, 24/7/365. . Get your Efficient Virtual Receptionist Services from Magellan Solutions.

Service 52

Service Healthcare BPO Outsourcing 52

Magellan Solutions

FEBRUARY 26, 2022

While anyone can hire outsource services, it’s a challenge to find a reliable and proven BPO company as everyone claims to be ‘the best’ or ‘the top’. . This transforms the landscape into a highly competitive business. . Workforce Efficiency: Unemployment was among the worst effects of the pandemic.

Outsourcing 40

Outsourcing BPO Government Global Outsourcing 40

Magellan Solutions

APRIL 15, 2021

Several big corporations rely a lot on BPO companies. A lousy contact support team will pull your business down. Furthermore, a great BPO company will add more leverage for your business. There are only a few BPO companies for SMEs. However, creating a good reputation for your business is a difficult task.

Customer Service 52

Customer Service Outsourcing Service Call Center 52

Magellan Solutions

MAY 14, 2021

Consequently, BPO companies, specially in the Philippines , remain strong and continue to drive results despite the risk presented by Covid-19. Productivity, efficiency and revenue will take a huge hit. It saves customers the effort to reach a live agent or a BPO company. We provide premier BPO services to SMEs.

Call Center 52

Call Center BPO Customer Service Sales 52

Magellan Solutions

DECEMBER 5, 2019

With over 800 BPO companies, around 1.5 million freelancers , favorable laws, an efficient labor market rate, and a huge talent pool, the country has positioned itself as one of the largest outsourcing destinations in the world. From Call Center To High-Level BPO Services. AXA Insurance. AccorHotels. Wyndham Destinations.

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Outsourcing Call Center BPO Offshoring 59

Magellan Solutions

MAY 11, 2021

It makes everything efficient at an affordable pricing. The BPO company can assist you in your human resource task. Besides that, you can reduce the risk of any errors as some BPO companies are fully automated when it comes to processing documents. Record Breaking Low Mortgage Rate. Long Process Time. Data Security.

Outsourcing 52

Outsourcing BPO Call Center Banking 52

Magellan Solutions

JULY 28, 2021

Many turn to outsourcing as it is 43% more efficient than generating leads in an in-house team. . BPO Companies Trained Filipino Telemarketers to Listen Before Pitching the Product. Therefore, listening to their needs and discussing what they said is one of the best and most efficient ways of telemarketing campaigns. .

Call Center 52

Call Center BPO Sales Outsourcing 52

Magellan Solutions

JULY 23, 2021

Let’s take a look at why many businesses trust telemarketing Philippines to work and nurture their prospect clients. Telemarketing Philippines is one of the most misunderstood processes in the whole BPO industry. . Most of Filipino BPO companies have a technique of targeting audiences and calling those warm leads. .

Call Center 52

Call Center BPO Outsourcing Sourcing 52

Magellan Solutions

NOVEMBER 17, 2021

Patients demand efficiency more than ever from health providers, including dental practices worldwide. This is a win-win solution for you and your patients as it provides efficient appointment solutions while you keep your schedule full. . Contact us today and let our Business Development Managers create the best solutions for you.

Outsourcing 52

Outsourcing Service BPO Customer Service 52

Magellan Solutions

JULY 16, 2021

Business process outsourcing (BPO) allows companies to maximize their potential. What is the extent of your BPOs training program? How efficient are they? . Magellan Solutions is the leading BPO service provider for small and medium-sized businesses. And to do that, you need people. Level of Experience.

Service 52

Service Call Center Contact Center Outsourcing Business Process Outsourcing 52

Magellan Solutions

JUNE 15, 2021

On the other hand, secondary activities are actions that help primary activities become more efficient. Its role is to effectively create a competitive advantage according to Harvard Business School Online. BPOs can help keep tabs with orders and maintain production stocks. Need to increase productivity and efficiency?

Customer Support 52

Customer Support Outsourcing Service Sales 52

Magellan Solutions

NOVEMBER 12, 2021

Efficiently document and respond to tickets. This is possible through the help of efficient call center technology. We have 18 years in the BPO industry wherein we continuously serve businesses from industry players to SMEs in various industries. . This means your agents must be organized and quick on their feet.

Call Center 52

Call Center Service Customer Service BPO 52

Magellan Solutions

AUGUST 5, 2021

Most BPO companies in the Philippines used an enhanced caller ID. This service allows you to display your business name and logo on outgoing calls. Fortunately, BPO Philippines can also use a local number depending on your target customer. . We have 18+ years of BPO experience with more than 100 clients all over the world. .

Call Center 52

Call Center BPO Outsourcing Sourcing 52

Magellan Solutions

JULY 4, 2021

Having a friendly customer service is a result when the BPO company offers a happy environment for their agents. . How Can BPO Companies Make Their Outsourced Support Agents Stay Longer? Providing the latest technology to efficiently do any task. BPO companies have experience handling start-up companies like yours.

Customer Service 52

Customer Service Outsourcing Call Center Service 52

Magellan Solutions

SEPTEMBER 22, 2021

Content marketing is one of the most cost-effective and efficient ways to boost site traffic and convert more leads. Magellan Solutions is a leading BPO service provider for small and medium-sized businesses. Contact us if you want to see a difference in your business. . Content Marketing. TALK TO US! contact-form-7].

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Service Sales Outsourcing Call Center 98

Magellan Solutions

JUNE 22, 2021

Most of the businesses listed above can outsource receivable services to leading BPO companies in the Philippines. This is an efficient system to ensure your clients are reminded on time. These BPO companies have the best practices and experience to create these services. This assures you of efficient service delivery.

Accounting 52

Accounting Sales Service Outsourcing 52

Magellan Solutions

JULY 5, 2021

As a result, it might be hard for any start-up business owner to look for the right BPO company for their operation. . After all, low pricing is the main reason why business owners choose to outsource their function to an offshore BPO company. Not just a BPO company that can supply them with people who they can manage.

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Call Center BPO Outsourcing Customer Service 40