Magellan Solutions

AUGUST 13, 2021

Many call center companies in BPO Philippines focus on improving the skills of their agents this 2021. There are several ways on how BPO Philippines improve the quality of their service of their business partners. One of which is developing the skills of their agents in order to adapt with the changes in the business paradigm.

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Magellan Solutions

JUNE 15, 2021

While pricing and services are important factors, you should also consider the attrition or turnover rate of the BPO company. This will give you an idea how long an agent can work for your business. Here’s the average attrition rate of the BPO industry in the past decade: Year. Average Attrition Rate for the BPO Industry.

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NoonDalton

FEBRUARY 20, 2023

Additionally, outsourcing is a great way to recession-proof a business when times get tough. Offshoring and outsourcing are similar in that both use outside parties to carry out other business-related duties. Offshoring, however, entails hiring a business in another country to carry out the work for them.

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Outsourcing Offshoring Manufacturing Sales 98

Magellan Solutions

JULY 6, 2022

These are the 10 most important services for start-up businesses that BPO Philippines can provide. A few years back, BPO Philippines was just the destination for inbound and outbound call centers. What Admin Function Tasks Your Start-up Business Should Have That BPO Companies Can Offer?

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Magellan Solutions

APRIL 16, 2024

Simply put, it’s hiring an external agency or team to design, develop, and manage your company’s website. Instead of handling this task in-house, you outsource it to experts specializing in creating killer websites. Cost-Effective It is undoubtedly a sweet deal for businesses of all sizes.

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Magellan Solutions

JUNE 12, 2021

It is not easy to run a start-up business. That’s why many business owners are looking for some alternatives to manage their expenses and talent efficiently through back office service solutions. While only a third of the business survives after 10 years running. . Data entry is an important task for any small business.

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Magellan Solutions

MAY 11, 2021

You can easily sort out all the requests and process them immediately. It makes everything efficient at an affordable pricing. However, it produces many problems like understaffing and overloading tasks. The BPO company can assist you in your human resource task. This is where outsourcing comes in handy.

Outsourcing 52

Outsourcing BPO Call Center Banking 52

Magellan Solutions

DECEMBER 5, 2019

With over 800 BPO companies, around 1.5 million freelancers , favorable laws, an efficient labor market rate, and a huge talent pool, the country has positioned itself as one of the largest outsourcing destinations in the world. Businesses from the United States are the biggest clients of most outsourcing companies in the Philippines.

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Magellan Solutions

APRIL 15, 2021

Several big corporations rely a lot on BPO companies. They made a great fortune out of the contact support service. A lousy contact support team will pull your business down. Furthermore, a great BPO company will add more leverage for your business. There are only a few BPO companies for SMEs.

Customer Service 52

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Magellan Solutions

FEBRUARY 26, 2022

While anyone can hire outsource services, it’s a challenge to find a reliable and proven BPO company as everyone claims to be ‘the best’ or ‘the top’. . This transforms the landscape into a highly competitive business. . Workforce Efficiency: Unemployment was among the worst effects of the pandemic.

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Outsourcing BPO Government Global Outsourcing 40

Magellan Solutions

MAY 14, 2021

Consequently, BPO companies, specially in the Philippines , remain strong and continue to drive results despite the risk presented by Covid-19. In April 2020 Deloitte conducted a study on various global companies and they found out that 22% of companies are planning on outsourcing more. What more for small and medium enterprises?

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Call Center BPO Customer Service Sales 52

Magellan Solutions

JULY 4, 2021

Having a friendly customer service is a result when the BPO company offers a happy environment for their agents. . How Can BPO Companies Make Their Outsourced Support Agents Stay Longer? Providing the latest technology to efficiently do any task. So, they might lash it out to your agents. .

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Magellan Solutions

OCTOBER 26, 2021

This enables you to stay efficient and up to date with cutting edge technology. . As they no longer have to cover for tasks that they have lack of expertise. . This in turn will improve their efficiency and will maximize their time to do what they do best for your business. . Pros and Cons of IT Outsourcing Service.

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Outsourcing IT Outsourcing E-Commerce Cybersecurity 52

Magellan Solutions

JULY 5, 2021

As a result, it might be hard for any start-up business owner to look for the right BPO company for their operation. . After all, low pricing is the main reason why business owners choose to outsource their function to an offshore BPO company. Not just a BPO company that can supply them with people who they can manage.

Call Center 40

Call Center BPO Outsourcing Customer Service 40

Magellan Solutions

SEPTEMBER 10, 2019

Call center outsourcing is a business activity of subcontracting call center services like customer care and sales-related tasks. A call center provider handles all customer requests from inquiries, bookings to refunds, inbound to outbound, catering to businesses of all shapes and sizes. How Outsourcing Helps Your Business.

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Call Center Outsourcing Contact Center Outsourcing Out-Tasking 49

Magellan Solutions

JULY 8, 2021

Whereas, warm calling is reaching out to customers who show interest in the product or services you are selling. Businesses can also employ telemarketing agents to handle repeat orders from established clients. . They do a myriad of tasks to help customers and businesses and drive positive results. Direct Sales.

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Magellan Solutions

JULY 15, 2021

Businesses all over the world prefer a performance based appointment setting as BPO companies would need to show results first before you pay them. Out of those set meetings, you still need to factor in your closure rate when it comes to sales pitching. Company’s Background.

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Call Center Sales BPO Outsourcing 40

Magellan Solutions

FEBRUARY 16, 2018

Small and medium-sized enterprises (SMEs) need a few things in order to grow into large companies: laser-like focus on their core competency, efficient operations, smart planning, and expertly-executed processes. Our back office support services proven to help your business’ growth. Poor economies of scale. Virtual Assistants.

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Outsourcing Data Entry Payroll Human Resources 53

Premier BPO

AUGUST 19, 2021

To help with that, Premier BPO has created our very own collection of Outsourcing terms to help anyone easily converse like an expert. . Below you will find a categorized vocabulary of Outsourcing Terms and general business terminology applied across multiple industries today: Outsourcing Definitions. Outsourcing. Right shoring.

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Magellan Solutions

MAY 21, 2021

Instead, you are sharing a part of it with a BPO company to yield positive results. What is truly happening in eCommerce Outsourcing is you are sharing the duties that you cannot handle on the hands of someone more fit to accomplish those tasks. Here are eCommerce tasks you can let your BPO partner take in: Service.

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Outsourcing BPO Call Center Out-Tasking 52

Magellan Solutions

JUNE 6, 2021

Before dealing with an outsourced phone support provider, you should check what kind of contract they have for your business. Looking for an affordable and quality outsourced phone support provider is a hard task because you need to compare a lot of BPO companies. Let’s check it out: Per Minute Package.

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Outsourcing Call Center BPO Sales 52

Magellan Solutions

JUNE 21, 2021

That’s why many BPO companies are looking for innovations like integrating the latest technology in their system. However, some BPO companies include it as part of their package. Because of the pandemic, a lot of businesses prefer to have a contactless transaction. More Efficient Business Operation. Cost Effective.

Call Center 52

Call Center Service BPO Outsourcing 52

Magellan Solutions

SEPTEMBER 20, 2021

Efficient data processing helps you to assess your future clients’ needs and service them accordingly. Outsourcing your non-core tasks, for whatever reason, might free up time and money to help you expand your company. Most Fortune 500 companies outsource their processes and tasks to offshore locations.

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Call Center Service Outsourcing Out-Tasking 52

Magellan Solutions

JUNE 23, 2021

To improve organization and processing, call centers centralized common tasks from various teams rather than having one for each team. Their tasks usually involve answering product inquiries, and ensuring that all agents are performing to their full potential. Send us a message , if you want to see a difference in your business. .

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