Simplr

DECEMBER 8, 2021

And that’s where our newly published book Experience is Everything comes in. BUY THE BOOK. Moreover, the CX experts featured in our book share their real stories of success and missteps so that readers, too, can deliver exceptional experiences that win the hearts, minds, and wallets of the NOW Customer. GET THE BOOK.

Flexibility 98

Flexibility Jobbing Customer Service Service 98

McKinsey and Company

OCTOBER 20, 2022

M&A deals with closed-book players can help insurers continue to create value. The COVID-19 pandemic has exacerbated challenges for insurers in continental Europe.

Insurance 73

Insurance Risk Management Risk Management Management 73

MicroAgility

OCTOBER 14, 2022

MicroAgility’s Founder & President, Sajid Khan released a book to share key areas to focus on and be aware of during the business transformation process. This digital transformation book is a guide for aspiring and experienced leaders, students, and anyone seeking to recognize what makes transformation successful. Rich Epstein.

Finance 52

Finance Collaborations Management Service 52

Perficient Digital Transformation

JUNE 6, 2023

One for the history books.” Kevin Walters , Senior Technical Consultant “What an incredible fight! Go Minotaur Go!” Patrick Bindy , Software Developer “Couldn’t have scripted a better fight. Cole D’Alfonso , Technical Consultant “That was fun to watch.”

Collaborations 59

Collaborations Software Management 59

The Global Small Business Blog

APRIL 1, 2022

©iStock/vchal Oh, the problems we face lately. Take Glo, a startup that makes novelty items — plastic cubes that light up when dropped in water.

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183

The Global Small Business Blog

APRIL 22, 2024

©iStock/Pakin Jarerndee What's affecting me, my clients, my colleagues and other global small business owners: Books, reports, and articles that discuss trends in globalization. The KOF Globalization Index measures the economic, social and political dimensions of globalization.

Finance 164

Finance 164

The Global Small Business Blog

MARCH 15, 2024

The company released short clips showcasing vivid, seemingly realistic videos, including woolly mammoths trekking across a snowy field, ocean waves crashing against a cliff’s shoreline and people doing everyday things like reading a book or walking down a city street. You heard it here second. The Wall Street Journal reported it first.

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175

McKinsey and Company

AUGUST 8, 2022

Sharpen your problem-solving skills the McKinsey way, with our weekly crossword. Each puzzle is created with the McKinsey audience in mind, and includes a subtle (and sometimes not-so-subtle) business theme for you to find. Answers that are directionally correct may not cut it if you’re looking for a quick win.

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76

The Global Small Business Blog

JANUARY 26, 2024

The article explores Slobodian’s latest book, “ Crack-Up Capitalism: Market Radicals and the Dream of a World Without Democracy ,” challenging the prevailing narrative of free trade’s success.

Marketing 173

Marketing 173

Forrester Digital Transformation

JANUARY 13, 2022

Recurring Revenue Models Amplify The Already Urgent Need For A Strong Start A dollar booked in January is worth exponentially more in revenue than a dollar booked in December. This is particularly true for businesses with a subscription/recurring revenue model.

Sales 246

Sales 246

Magellan Solutions

MARCH 23, 2017

These four advantages show that booking a flight through a call center is ideal for customers too. Shorter hold times due to a larger pool of reservation agents. Booking a flight through a call center ensures you a pleasant flight reservations experience. This results in increased frustration for customers.

Call Center 53

Call Center Out-Tasking Customer Service Efficiency 53

Forrester Digital Transformation

NOVEMBER 18, 2021

In his upcoming book “Winning On Purpose” and his co-authors Darci Darnell and Maureen Burns introduce a new metric: Earned Growth. They previewed the book and their idea in a recent HBR article. Fred Reichheld, one of the creators of Net Promoter Score (NPS), has done it again.

246

246

Magellan Solutions

JUNE 25, 2019

We are saying that both live answering services and taxi-booking companies are a thing now because of the emergence of the Internet. With that settled, let us now define what a taxi booking company does. How would it be like if a live chat answering service is integrated into the taxi booking service system?

Service 40

Service Customer Service Business Process Outsourcing Call Center 40

The Global Small Business Blog

JUNE 4, 2022

With freedom, books, flowers and the moon, who could not be happy." – Oscar Wilde and the photo is of a Little Free Library. ©2022 Laurel J, Delaney. All rights reserved.

169

169

Perillion

OCTOBER 28, 2021

Savvy sustainability professionals know that the field of sustainability (and climate change in particular) is always evolving.

52

52

Forrester Digital Transformation

JANUARY 21, 2022

If there was a book, movie, or a Netflix series on the US healthcare industry today it would aptly start with the Charles Dickens quote: “It was the best of times…” “COVID was an accelerator for us,” according to the SVP & CIO of Sentara Healthcare. Since the start of the pandemic, the transformation and […].

Healthcare 235

Healthcare 235

Groove Technology

DECEMBER 16, 2021

Because the salon was planning to expand its branches, a booking app was necessary to easily control the daily number of customers. The salon asked Groove Technology to create an easy-to-use booking app with black and white as their main theme colors. Technologies. React Native, Shopify, Node.JS, MongoDB.

E-Commerce 130

E-Commerce Service 130

Redial

NOVEMBER 11, 2022

If a traveler encounters a website or app that isn’t accessible with a screen reader, or if a particular flight booking system isn’t compatible with screen readers or screen magnification software , it can make the entire process much more difficult and stressful.

Flexibility 130

Flexibility Accounting Software Marketing 130

The Global Small Business Blog

APRIL 18, 2022

14 best books of the year according to BBC culture critics. ©iStock/romrodinka What's affecting me, my clients, my colleagues and other global small business owners: The cotton-tailed creature that leaves us chocolate and eggs ( Easter ) has a longer tale. How Easter became a holiday of symbolism.

Retail 131

Retail 131

The Global Small Business Blog

JANUARY 5, 2022

Delaney wrote the best-selling book on this topic. It should be noted that contributors pay a fee for membership. For more information on what you should or shouldn't be doing relative to taking a business global, please visit: Exporting Guide.

Marketing 177

Marketing 177

The Global Small Business Blog

JUNE 8, 2022

To that end, Reti organizes events centered around books, food, and art, not just for staff but for locals; it held 14 such events in 2021. ©iStock/time99lek “It’s not just about being comfortable, but about creating a sense of community,” Bruno Paneghini, CEO and president of B Corp Reti , explains in Italian, via a translator.

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186

The Global Small Business Blog

SEPTEMBER 22, 2022

Oh, and check out his books – truly an international scholar on this topic. “Culture” is how we call these unwritten rules about how to be a good member of the group. To know more about Hofstede , see his biography. Better yet, see the online exhibition about his life and work.

Collaborations 179

Collaborations 179

Forrester Digital Transformation

NOVEMBER 17, 2022

Analyst 1-on-1s provide delegates with the opportunity to book a discussion with an analyst on a specific topic or get deeper insight on a particular piece of research. One of the most popular attractions at Forrester’s B2B Summit EMEA is the Analyst 1-on-1s.

Marketing 130

Marketing Research 130

The Global Small Business Blog

NOVEMBER 21, 2022

Bennett's book The Light in the Heart Five ways to accept gratitude. Why gratitude matters in our world. Quote of the week: "Always remember people who have helped you along the way, and don't forget to lift someone up." – words from Roy T. Nine ways to feel truly grateful for Thanksgiving. Why be grateful?

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148

The Global Small Business Blog

AUGUST 16, 2023

Why she wrote the book "GRAVITAS: The 8 Strengths That Redefine Confidence." How her clothes are made and sold. What percentage of her business is international, and. Strong women like Lisa Sun have the power to shape the world (and she will!).

Banking 154

Banking Design 154

Forrester Digital Transformation

AUGUST 4, 2022

But even in movies and books, the best agents accomplish nothing without a great supporting […]. When major change is disrupting some portion of humanity, a government force quietly sends in their top agent to resolve the issue, mitigate the risk, and get things back on track.

Sales 130

Sales Management Government Research 130

McKinsey and Company

DECEMBER 13, 2021

A new book describes how to collaborate better, thus improving work performance and even well-being. “Collaboration overload” is a major source of stress, burnout, and exhaustion at work.

Collaborations 128

Collaborations Sourcing 128

Intelligent Management Inc.

MARCH 8, 2023

This has been our mission since 1996 and was first laid out in the book ‘Deming and Goldratt: The Decalogue ‘, the first book to be published by Goldratt’s publisher about the Theory of Constraints that was not written by Goldratt himself. In his book What is this thing called Theory of Constraints?

Management 96

Management Engineering Software Design 96

The Global Small Business Blog

APRIL 24, 2023

A note from Tom Peters on his retirement and his latest, but not last I suspect, book. We call these Future Ready [CPG] Businesses. Think higher, feel deeper.” Now that’s how you start a movement! The gospel according to Gary Hamel.

Engineering 142

Engineering 142

The Global Small Business Blog

JANUARY 18, 2022

©iStock/BRO Vector Countless documentaries, books, podcasts and academic endeavors have tried to determine whether service work in global communities truly serves those whom it is meant to serve. The history of global development is complicated, and the ways in which it has evolved are complex.

Service 171

Service 171

Perficient Digital Transformation

DECEMBER 26, 2023

billion), music ($43 billion), and book publishing ($26.8 Years ago, I found the book series by Jean-Marie Dru and it immediately hit home for me. When I was in high school, I recall an assignment where each student in the class was given a character from a book we had just read, and we each wrote an essay on our character.

Out-Tasking 116

Out-Tasking Management Flexibility Accounting 116

Intelligent Management Inc.

FEBRUARY 16, 2023

One day, a colleague handed Domenico a book by another physicist, Dr. Eliyahu Goldratt who developed the Theory of Constraints. Reading that book was the start of a life-changing path. It was the first book to be published by Larry Gadd, Goldratt’s publisher, on the Theory of Constraints that was not written by Goldratt himself.

Design 145

Design Sourcing Management Engineering 145

McKinsey and Company

DECEMBER 3, 2021

A new book shines a light on race, class, and American values and how jobs serve as a bedrock of people’s lives and drive powerful social-justice movements.

Jobbing 123

Jobbing 123

Intelligent Management Inc.

FEBRUARY 28, 2024

Here, co-founder Angela Montgomery takes the opportunity to introduce the new book. While we come from very solid academic backgrounds, we are not academics, so writing a book is always a difficult choice because it takes time away from our activity as a business.

Management 58

Management Research Accounting Software 58

Forrester Digital Transformation

DECEMBER 23, 2021

Massive Waste In Global Trade Investments I just finished reading CPG industry guru Rob Hand’s book on trade promotion […]. Meanwhile, right across industries we are wasting billions in trade promotion management and channel incentives.

Management 130

Management 130

Intelligent Sourcing

SEPTEMBER 29, 2023

I have published another book! This is the third book I have written with Terry Rybolt and Brian Pritchard since 2020. Our first one explored the simple question ‘What is GigCX?’ Then we developed the discussion further by exploring the developing role of gig workers in CX.

Sourcing 64

Sourcing 64

Planergy Software

SEPTEMBER 20, 2023

Cristian Maradiaga King Ocean Book a Live Demo Download a free copy of "Indirect Spend Guide", to learn: Where the best opportunities for savings are in indirect spend. Between booking flights, finding accommodations, and managing expenses, it’s easy to feel overwhelmed. How to gain visibility and control of your indirect spend.

Management 52

Management Right-Sizing Software Finance 52