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How to Improve Help Desk Performance?

31 West

A help desk is the prime necessity of modern age businesses. The reason is both your employees and customers desire flawless support. However, a helpdesk in its place is not enough to meet your conditions. The aspect that can bring a difference to your business is your help desk performance.

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What Is Sharepoint And How Does It Work?

31 West

SharePoint is primarily a collaborative platform that enables organizations to streamline their business process with multiple features. This facility helps businesses with enhanced productivity. The unmatched features of SharePoint help increase the efficiency of business processes through content sharing, recording, and publishing.

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Beyond basics: Six tips for an exceptional customer service strategy

IBM Services

Enhancing the customer experience through customer service is among the most important disciplines for any organization for one simple reason: without customers, organizations would fail overnight. Organizations agree: the majority of service professionals say customer expectations have increased since before the pandemic.

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Incident management vs. problem management: What’s the difference?

IBM Business Partners

Incidents are errors or complications in IT service that need remedying. Organizations increasingly depend on digital technologies to serve their customers and collaborate with partners. What is incident management? Every day, billions of people globally use their computers or mobile devices to access the Internet.

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The 8 Best Financial Management Tools

Planergy Software

Download a free copy of "Preparing Your AP Department For The Future", to learn: How to transition from paper and excel to eInvoicing. How AP can improve relationships with your key suppliers. How to capture early payment discounts and avoid late payment penalties. What is Financial Management? King Ocean.

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Developing an Enterprise Software Strategy

3Pillar Global

Whether software is your product or you’re looking to digitize your business to compete at speed and scale, you’ll need to come up with a comprehensive plan of attack. Your enterprise software strategy begins with a clearly-defined use case. Start out by identifying problems that need solving. Potential risks.

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B2B Ecommerce Platforms And Important Features

Designveloper

What is a B2B eCommerce platform and how does it work? A B2B platform usually works by managing all aspects of your business within its system – from marketing and customer service to merchandise management and financials. What are some important features to consider when looking for B2B eCommerce? BigCommerce.