Everest Group

OCTOBER 17, 2023

With slowed IT industry growth, service providers can drive momentum with asset-based business models that center on delivering services built on digital products and platforms or monetizing the platforms and assets themselves. Service provider leaders are grappling to help the IT industry find new avenues of growth.

Streamline Operations 64

Streamline Operations Reduced Costs Insurance Banking 64

Everest Group

MAY 22, 2023

Generative Artificial Intelligence (GAI) can deliver efficiency and scale in content production, marketing support, and media channels like never seen before while also spurring innovation. Learn about the opportunities and obstacles of Generative AI in marketing in this blog. What will the use of Generative AI in marketing mean?

Marketing 52

Marketing Sales Out-Tasking Streamline Operations 52

Mattsen Kumar

OCTOBER 12, 2023

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.

Customer Service 84

Customer Service Outsourcing Robotics Process Automation Service 84

Zinnov

FEBRUARY 29, 2024

This concept opens up new possibilities for enriching business practices and fostering partnerships, particularly between Technology Service Providers (TSPs) and Global Capability Centers (GCCs). Significant productivity improvements and cost efficiencies in managing and orchestrating the clean energy grid.

Service 64

Service Collaborations Advisory Resource Optimizing 64

Everest Group

JULY 13, 2023

Generative Artificial Intelligence (GAI) can transform multiple facets of retail and consumer packaged goods (CPG) industries, from product development and digital commerce to sales and marketing, supply chain, and in-store operations. Explore GAI’s exciting future in this blog. Contact us to speak to an analyst on this topic.

Retail 52

Retail Inventory Management Sales Streamline Operations 52

Everest Group

MAY 31, 2023

These priorities are: integrating a humanized and people-centric approach, leveraging data to make intelligent decisions, and strongly emphasizing the Software-as-a-Service (SaaS) ecosystem. In this blog, we will take a closer look at these growing trends and explore their potential impact on the insurance industry.

Insurance 52

Insurance Streamline Operations Out-Tasking Software 52

Offshore India Data Entry

JANUARY 22, 2024

Offshore Business process outsourcing (BPO) has become an increasingly popular way for companies to streamline operations and transform their business. By shifting tasks to specialized Offshore BPO service providers, you avoid the need to hire, train, and manage additional full-time staff.

Offshoring 94

Offshoring BPO Accounting Data Entry 94

Offshore India Data Entry

APRIL 19, 2024

Outsourcing has revolutionized the way businesses operate, offering a strategic solution to streamline processes, reduce costs, and boost efficiency. Business Process Outsourcing (BPO) goes beyond mere task delegation; it involves tapping into external expertise to improve operational efficiency, cut costs, and foster growth.

Business Process Outsourcing 98

Business Process Outsourcing Outsourcing BPO Data Entry 98

Everest Group

MARCH 17, 2023

With five key transformation levers described in this blog, MGAs can overcome challenges and unlock a wave of unprecedented sustainable growth. Technology and business process services (BPS) providers can help MGSs reduce costs and increase their digitization and automation intensity. Read on to learn more.

Insurance 52

Insurance Robotics Process Automation Risk Management Risk Management 52

Offshore India Data Entry

APRIL 24, 2024

The Business Process Outsourcing (BPO) industry has undergone significant transformations since its inception, revolutionizing the way businesses operate. Early BPO Services Initially, BPO services focused on call centers and data entry, with companies like IBM and Accenture leading the way.

BPO 52

BPO Data Entry Business Process Outsourcing Offshoring 52

Anexa

SEPTEMBER 5, 2023

In today’s fast-paced digital landscape, customer service has evolved from a traditional, human-centric approach to a tech-driven, AI-powered strategy. The traditional customer service model, while effective in its time, often struggled to meet the demands of modern consumers. Want to learn more?

Customer Service 52

Customer Service Service BPO Streamline Operations 52

IBM Services

JANUARY 30, 2024

Get inspired A successful data center implementation can best be described as a distributed, dynamic, efficient and resilient IT nucleus. Manufacturing: Enable efficient and intelligent manufacturing processes to better scale production, reduce downtime and optimize strategies and operations.

E-Commerce 77

E-Commerce Analytics Manufacturing Flexibility 77

Everest Group

DECEMBER 9, 2022

Continuing to invest in CX can be worth it for these key reasons: Customer retention is cheaper than customer acquisition: Failing to maintain good customer service during a crisis can reduce customer confidence, severely impacting brand trust. Superior customer experience is a must-have to retain customers and enhance their lifetime value.

Outsourcing 52

Outsourcing Selective Outsourcing Streamline Operations Flexibility 52

Perficient Digital Transformation

FEBRUARY 27, 2024

This blog was co-authored by Perficient’s Insurance Principal and expert: Brian Bell As we step into 2024, the insurance industry faces significant transformations driven by technological advancements and evolving customer expectations. Leveraging cloud technology for streamlined operations and enhanced scalability.

Insurance 52

Insurance Streamline Operations Analytics Efficiency 52

Everest Group

JUNE 6, 2023

Despite these issues, Cognizant ranked sixth in Everest Group’s latest version of the flagship leaderboard of global IT organizations – PEAK Matrix Service Provider of the Year 2023. As analysts, we will closely scrutinize Cognizant’s progress in these areas and offer insights to buyers and investors in IT and Business Process Services.

Banking 52

Banking Streamline Operations Analytics Collaborations 52

Amzur

JANUARY 31, 2024

is set to witness a significant shift towards enhanced efficiency, intelligence, and user-centric experiences. In this blog, we will explore the key features and enhancements that NetSuite is bringing to the table in its 2024.1 Added filters on the scanned vendor bills page further streamline the user experience.

Data Entry 93

Data Entry Finance Out-Tasking Analytics 93

Amzur

MAY 9, 2024

In today’s hyper-competitive landscape, streamlining operations and maximizing efficiency are paramount for CIOs. Both RPA and AI technologies benefit businesses, including reduced operational costs and improved accuracy, and they can free up human employees to focus on more strategic tasks. Isn’t it?

Automation 83

Automation Inventory Management Robotics Process Automation Sales 83

Mattsen Kumar

MAY 7, 2024

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.

Robotics Process Automation 52

Robotics Process Automation Contact Center Outsourcing Outsourcing Customer Service 52

Everest Group

NOVEMBER 28, 2023

Increasing demand for specialized products, the need to underwrite newer business lines, and a push for efficiency are driving insurers to build relationships with MGAs – all suggesting the upcoming years could be a golden era for MGAs. Simultaneously, they are seeking to enhance operational efficiencies and carve out a larger market share.

Insurance 59

Insurance Service Co-Sourcing Analytics 59

Frevvo

NOVEMBER 2, 2021

10 Examples of Business Rules Conditionally Routing Documents Auto-Populating Fields in a Form Applying Customer Discounts Creating Dynamic Picklist Options Routing Customer Service Tickets Assigning Company Assets Performing Calculations Automatically Validating Data Fields Requiring Signatures Showing or Hiding Sections. Conclusion.

Efficiency 52

Efficiency Data Entry Engineering Automation 52

Paysquare

JULY 26, 2023

Companies constantly seek ways to streamline operations and maximize efficiency in today’s highly competitive business landscape. By outsourcing accounting to third-party service providers, businesses can gain significant benefits. Why Outsource Accounting Services? What is Accounting Outsourcing?

Accounting 95

Accounting Outsourcing Reduced Costs Regulations 95

Everest Group

SEPTEMBER 28, 2023

Service providers responded by prioritizing upskilling, bridging the skills gap, and promoting inclusive talent acquisition. Technology played a pivotal role as digital platforms and tools streamlined operations, improved candidate sourcing, and enhanced workforce management. LEARN MORE ABOUT Top Service Providers

Human Resources 64

Human Resources Streamline Operations Marketing Engineering 64

Groove Technology

MARCH 22, 2023

Introduction to API Management APIs (Application Programming Interfaces) are becoming increasingly important for businesses to integrate digital services and streamline operations. Anypoint Platform is a cloud-native platform that provides tools and services for managing APIs, integration, and applications.

Management 130

Management Design Streamline Operations Flexibility 130

AS White Global

AUGUST 10, 2022

In recent years, insurers have relied on outsourcing insurance services to give them a significant edge in this highly competitive industry. This spurred the demand for flexible and sustainable staffing solutions to upgrade their services and optimise the customer experience. Optimising operations for maximum efficiency.

Offshoring 52

Offshoring Insurance Service Data Entry 52

IBM Services

FEBRUARY 23, 2024

The emergence of NLG has dramatically improved the quality of automated customer service tools, making interactions more pleasant for users, and reducing reliance on human agents for routine inquiries. These technologies enable systems to interact, learn from interactions, adapt and become more efficient.

Healthcare 102

Healthcare Customer Service Analytics E-Commerce 102

AS White Global

AUGUST 10, 2022

In recent years, insurers have relied on outsourcing insurance services to give them a significant edge in this highly competitive industry. This spurred the demand for flexible and sustainable staffing solutions to upgrade their services and optimise the customer experience. Optimising operations for maximum efficiency.

Offshoring 52

Offshoring Insurance Service Data Entry 52

Groove Technology

JULY 3, 2023

In today's interconnected global economy, companies are increasingly turning to offshore outsourcing services to gain a competitive edge. Whether it is software development, customer support, data entry, or finance and accounting, offshore outsourcing offers a wide range of specialized services that cater to diverse business needs.

Offshoring 100

Offshoring Outsourcing Data Entry Reduced Overhead 100

IBM Services

SEPTEMBER 12, 2023

This synergy enables teams to detect anomalies, predict issues and respond proactively, ensuring continuous service availability and reliability. Automation, once set up, can operate continuously and efficiently without incurring additional human resource expenses.

Automation 69

Automation Labor Costs Human Resources Streamline Operations 69

Offshore India Data Entry

SEPTEMBER 19, 2023

However, manual data entry diverts employee time away from higher-priority tasks like customer service. Outsourcing this function allows internal staff to focus on growth initiatives while maintaining an efficient data infrastructure. These days, customers prefer to go for online searches before they purchase a product.

Data Entry 52

Data Entry Retail Outsourcing BPO 52

Unosquare

OCTOBER 12, 2023

The tech industry entrusts these professionals with the formidable tasks of managing intricate cloud systems that are pivotal in optimizing organizational operations, reducing expenditures, and enhancing scalability and agility. It heralded an era of maximized resources and enhanced operational efficiencies. Microsoft Azure.

Engineering 52

Engineering Software Streamline Operations Information Technology 52

IBM Services

OCTOBER 30, 2023

By combining IBM’s advanced data and AI capabilities powered by Watsonx platform with AWS’s unparalleled cloud services, the partnership aims to create an ecosystem where businesses can seamlessly integrate AI into their operations. AWS, on the other hand, provides robust, scalable cloud infrastructure.

Analytics 83

Analytics Retail Insurance Streamline Operations 83

NoonDalton

FEBRUARY 5, 2024

In the interconnected and globalized business landscape we all operate in today, the location of a workforce plays a pivotal role in the success and efficiency of operations. Nearshoring refers to outsourcing tasks or services to companies in nearby countries or regions, typically within the same geographical area or time zone.

Nearshoring 52

Nearshoring Labor Costs Offshoring External Service Provider 52

Perficient Digital Transformation

FEBRUARY 14, 2023

In this series of blog posts, we will explore the four pillars of a successful Cloud Transformation: Program Model, Cloud Foundations, Portfolio Transformation, and Enterprise App Migration. Operations: A comprehensive approach to effectively monitor, manage, and optimize workloads and environments across hybrid and multicloud scenarios.

Government 111

Government Out-Tasking Collaborations Cybersecurity 111

inDinero

SEPTEMBER 26, 2023

And if you’re in need of Fractional CFO Services , you’ve come to the right place ! Introduction In the dynamic landscape of Software as a Service (SaaS), the role of a Chief Financial Officer (CFO) is pivotal. Furthermore, they must also develop efficient processes to ensure the company’s long-term success.

Finance 98

Finance Risk Management Risk Management Analytics 98

IBM Business Partners

MAY 17, 2024

And these technologies provide brands with intelligent tools, enabling more productivity and efficiency than was possible even five years ago. Explore commerce consulting services Creating seamless experiences for skeptical users It’s been a swift shift toward a ubiquitous use of AI.

E-Commerce 58

E-Commerce Order Management Retail Automation 58

Intugo

AUGUST 15, 2023

The Power of Nearshore Mexico Call Center Outsourcing: Unveiling Unparalleled Benefits In today’s rapidly evolving business landscape, call center outsourcing has emerged as a strategic approach to enhance operational efficiency, improve customer satisfaction, and drive overall growth.

Call Center 52

Call Center Outsourcing Nearshoring E-Commerce 52

Perficient Digital Transformation

JULY 25, 2023

This blog will discuss what customization means in the context of HCL Commerce and how it’s essential for businesses to remain competitive and satisfy the wide range of customer requests. Integration Customization : HCL Commerce supports integration with various external systems and services.

E-Commerce 97

E-Commerce Inventory Management Streamline Operations Order Management 97