Everest Group

MAY 22, 2024

In this blog, I will explain why, in answer to the question, “Are investors right to be nervous?” This has mainly been driven by nervousness in the market about how generative AI will impact the need for contact centers, especially in the way they are operated today, which is very reliant on vast numbers of people.

Robotics Process Automation 69

Robotics Process Automation Right-Sizing Sourcing Call Center 69

Everest Group

NOVEMBER 30, 2023

In this blog, we bring you insights from Everest Group’s sustainability analysts on their hopes and expectations for this crucial global event. This US$50 billion+ market also has a profound impact on sustainability beyond operational efficiency.

Supply Chain Management 64

Supply Chain Management Finance Research Government 64

Offshore India Data Entry

NOVEMBER 16, 2021

In business, collecting data from various sources is thus essential to have clarity about what the company tries to achieve. But website data mining services can bring astonishing improvements in data collection from various digital sources and analysis with the help of using technological innovations like artificial intelligence.

Research 98

Research Service Outsourcing Data Entry 98

Everest Group

MARCH 19, 2024

In this first blog of our two-part series, we delve into quantum computer types, opportunities for businesses and IT service providers, and their impact on modern cryptographic algorithms. With their exceptional computing prowess, quantum computers have the potential to revolutionize various sectors by expediting complex problem-solving.

Supply Chain Management 59

Supply Chain Management Research Collaborations Reduced Costs 59

Everest Group

AUGUST 25, 2023

Integrating Generative Artificial Intelligence (GAI) into Source-to-Pay (S2P) processes can reshape procurement operations. Our survey of procurement professionals found the technology holds great potential to transform spend analytics and cost optimization while increasing efficiency and saving time.

Analytics 52

Analytics Sourcing Out-Tasking Efficiency 52

Everest Group

NOVEMBER 3, 2022

In this blog, we will explore the potential benefits for carriers of unlocking data in the insurance value chain. Infusing intelligence across insurance operations while investing in data and analytics capabilities can generate a surplus economic value of US$ 874 billion, according to Everest Group research, as illustrated below.

Insurance 98

Insurance Analytics Sourcing Efficiency 98

Everest Group

SEPTEMBER 8, 2023

To successfully navigate this intricate landscape, organizations need to address concerns about ethics, data privacy and security, energy efficiency, and monitoring. Delve into the dual nature of Generative AI’s impact in this blog. Goldman Sach research predicted GAI could replace millions of jobs globally.

Marketing 89

Marketing Jobbing Data Entry Research 89

Everest Group

APRIL 10, 2024

New sourcing deals requiring providers to support multiple areas have continued to increase, driven by healthcare providers’ long-standing challenges of lower revenue collection, higher denials, and suboptimal patient experience. These issues have reduced margins and escalated providers’ workloads. in 2022 and 2023 from 54.8%

Management 59

Management Healthcare Robotics Process Automation Analytics 59

IBM Business Partners

JUNE 14, 2023

But that’s all changing thanks to pre-trained, open source foundation models. Next, we’re training the models, bringing together best-in-class innovations from the open community and those developed by IBM Research. The Tuning Studio With the watsonx.ai learn new tasks). The foundation model capabilities within watsonx.ai

Sourcing 85

Sourcing Automation Out-Tasking Cybersecurity 85

IBM Business Partners

JUNE 23, 2023

We must transform from manual processes (that require meticulous analysis, critical thinking and effective communication skills) to AI-powered processes that streamline and improve operational efficiency. Companies are challenged with gathering, analyzing and compiling financial information from different sources.

Finance 59

Finance Efficiency Co-Sourcing Accounting 59

Everest Group

JUNE 16, 2023

The exhibit below looks at the actions each group should take to move forward with GAI and the implications: Stay tuned for the second part of this blog series, where we will examine the most promising use cases in each area of the life sciences value chain, including their potential risks.

Pharmaceuticals 52

Pharmaceuticals Co-Sourcing Regulations Sales 52

Everest Group

NOVEMBER 16, 2022

This has created a big opportunity for GBS organizations to move from being measured for their labor arbitrage and cost efficiency to the value they can deliver to enterprises. For a deep dive into the opportunities summarized below, please read our newly released research.

Sourcing 52

Sourcing Banking Global Business Services Impact Sourcing 52

Everest Group

DECEMBER 19, 2022

Learn how to achieve personalization at scale in the second blog in our series. . In our previous blog, The Rising Role of Customer Data Platforms in Data-driven Personalization, we explored the factors driving CDP’s fast growth of 25 percent in 2022. Seizing opportunities in this growing market can set brands apart.

Right-Sizing 52

Right-Sizing Sourcing Analytics Marketing 52

31 West

NOVEMBER 25, 2023

This blog post delves into the significance of ITSM in enhancing IT support for students and faculty in educational institutions. Drawing on various methods and sources, we’ll explore how effective ITSM can revolutionize the educational experience. Service Operation: Efficiently and effectively delivering and supporting services.

Management 130

Management Service Administrative Research 130

IBM Services

MAY 9, 2023

I’ll also outline our new platform and tooling that enables enterprises to build and deploy foundation model-based solutions using a wide catalog of open-source models, in addition to our own. IBM Research is also developing techniques to infuse trust throughout the foundation model lifecycle, to mitigate bias and improve model safety.

Out-Tasking 132

Out-Tasking Research Sourcing Automation 132

Everest Group

JUNE 22, 2023

This blog explores the profound implications of GAI in digital transformation consulting, highlighting opportunities and addressing ethical and regulatory considerations. Don’t miss our virtual event, The Possibilities for Generative AI in Sourcing , to learn about opportunities to integrate generative AI into sourcing processes.

Business Development 52

Business Development Sourcing Efficiency Regulations 52

Ivemsa

SEPTEMBER 28, 2022

Sourcing quality suppliers is essential to a production’s efficiency and overall success. Implementing strategic sourcing is a way to add long-term value and continually optimize manufacturing processes. Implementing strategic sourcing is a way to add long-term value and continually optimize manufacturing processes.

Strategic Sourcing 52

Strategic Sourcing Nearshoring Sourcing Manufacturing 52

Everest Group

JANUARY 24, 2023

Driven by new technological innovations, Artificial Intelligence (AI) translation holds the promise to reshape the customer experience by transforming conversation channels, increasing agent efficiency, and reducing the need for language specialist talent. Let’s explore its promise further. What is AI translation?

Engineering 52

Engineering BPO Efficiency Research 52

Everest Group

FEBRUARY 2, 2023

Read on to discover the future of blockchain in this blog. The banking industry is redefining itself through emerging technology that is improving products, customer services, and operational efficiencies. Smart contracts are self-executing agreements between parties that use blockchains as their source code.

Banking 98

Banking Service Right-Sizing Automation 98

Everest Group

JANUARY 12, 2024

Our latest research provides valuable insights into the latest trends and the key players shaping the digital asset industry landscape. Similarly, UBS launched a three-year senior bond on Distributed Ledger Technology (DLT) through SIX Digital Exchange, showcasing the potential for efficient and secure bond issuance.

Banking 64

Banking Retail Insurance Collaborations 64

Everest Group

MAY 31, 2023

Generative AI (GAI) has disrupted numerous industries, and the healthcare industry is eager to join in and explore the applications of GAI in healthcare research. Nevertheless, technology giants and healthcare startups are racing to test the potential for large language models (LLMs) and GAI tools in healthcare research.

Healthcare 52

Healthcare Administrative Call Center Out-Tasking 52

Groove Technology

JUNE 8, 2023

ASP.NET Core is an open-source framework developed by Microsoft that enables developers to build web applications and APIs using.NET Core. ASP.NET Core is a cross-platform, open-source framework for building modern web applications. Choosing the right development company can make all the difference What Is ASP.NET Core Development?

Sourcing 130

Sourcing Research Design Efficiency 130

IBM Services

APRIL 22, 2024

Energy transition and climate resilience Applying AI and IoT to accelerate the transition to sustainable energy sources There is a clear need (link resides ibm.com) to accelerate the transition to low-carbon energy sources and transform infrastructures to build more climate-resilient organizations.

Sourcing 83

Sourcing Regulations Government Research 83

Everest Group

JANUARY 16, 2024

Their priorities also include strengthening data security, ensuring compliance, and automating manual processes for improved efficiency. These enterprises are focusing on enhancing customer experience through AI and data analytics, optimizing supply chains with technologies such as IoT and automation, and integrating e-commerce seamlessly.

Retail 69

Retail E-Commerce Service Sourcing 69

Groove Technology

NOVEMBER 15, 2022

Yes, some big companies spend tens of thousands of dollars on usability research and testing, but a small business can achieve web usability without the help of usability experts or expensive testing tools. You can also add a blog component to your website using several themes. Advantages of web usability.

Design 130

Design E-Commerce Out-Tasking Research 130

Everest Group

MAY 28, 2024

Additionally, they are expanding their Adobe-certified workforce and developing accelerators and frameworks to enhance implementation efficiencies.

Service 64

Service Marketing Research Design 64

Everest Group

MARCH 17, 2023

With five key transformation levers described in this blog, MGAs can overcome challenges and unlock a wave of unprecedented sustainable growth. According to a McKinsey report, 43% of top 100 Property and Casualty (P&C) insurers have at least one MGA relationship to source new premiums.

Insurance 52

Insurance Robotics Process Automation Risk Management Risk Management 52

Everest Group

MARCH 10, 2023

The recession may be a short-term phenomenon, but it clearly presents enterprises an opportunity to re-examine their current T&S practices and determine how to do the work more efficiently over the long term. This is a move that can unlock Artificial Intelligence (AI)-human synergies and lead to further cost and process efficiencies.

Regulations 59

Regulations Offshoring Research Out-Tasking 59

Premier BPO

JUNE 7, 2024

Most employers are struggling to find the talent that can fill the roles available on their team, with recent research indicating that 75% of US employers need help finding suitable talent 2. A two-tiered support structure with Level 1 and 2 technicians for efficient resolution and escalation of issues helped to enhance communication.

Outsourcing 97

Outsourcing Co-Sourcing BPO Operational Costs 97

Everest Group

FEBRUARY 10, 2023

The goal is to find ways to efficiently reduce spend on SaaS products/applications without impacting functionality, usability, and user/customer experience. Below are the 3Rs to examine: Remove waste : Research indicates that, on average, more than 30% of SaaS products that an enterprise purchases are unutilized.

Right-Sizing 52

Right-Sizing Finance Software Manufacturing 52

Everest Group

JANUARY 5, 2023

Read on to learn best practices and key findings from this first-of-its-kind change management research. Insights can also be found in our webinar, Why GBS Change Management is the Key to Added Value and ROI , as Everest Group experts discuss effective change management practices gathered from the research.

Management 52

Management Right-Sizing Research Global Business Services 52

Everest Group

APRIL 4, 2023

P&C carriers will need to excel at the 3Es: experience, efficiency, and effectiveness. Insurers also need to drive superior efficiency by enabling data-driven and analytics-driven claims processing. Winning P&C digital claims offer a compelling digital experience and strengthen customer loyalty.

Insurance 59

Insurance Analytics Right-Sizing Sourcing 59

Everest Group

FEBRUARY 24, 2023

Driven by massively increased device penetration and interconnectedness in recent years, combined with rising investments and research from technology and solutions providers, Wi-Fi 6/6E and private 5G technologies both offer substantial opportunities for enterprise development. everestgrp.com and asritha.gantla@everestgrp.com.

Manufacturing 52

Manufacturing Healthcare Analytics Efficiency 52

IBM Services

NOVEMBER 6, 2023

Watsonx Code Assistant can help enterprises achieve a 30% reduction in development effort or 30% productivity gain , which allows them to more effectively and efficiently serve SMBs. This method requires the enterprise to have clean data flows from central sources of truth to accurately track and reflect usage.

Administrative 107

Administrative Sourcing Efficiency Sales 107

IBM Services

SEPTEMBER 7, 2023

Companies that harness AI and data analytics can also make clean energy more viable overall by increasing their cost competitiveness over legacy energy sources. times more of the most mature utilities prioritize research in energy balancing and trading. This research can enable more liquid markets and lower energy prices for customers.

Analytics 99

Analytics Research Sourcing Automation 99

Premier BPO

JUNE 14, 2024

With the right partners, strategic partnering can give your business a robust growth and efficiency tool. One should ideally start by identifying the repetitive transactional tasks internal to the company that can be performed much more efficiently by external experts with specialized skills. We made the absolute right decision.

Outsourcing 90

Outsourcing Co-Sourcing BPO Streamline Operations 90

Groove Technology

JUNE 4, 2023

is an open-source, cross-platform, JavaScript runtime environment that allows developers to build fast, scalable, server-side applications. is an open-source, cross-platform Why choose Node.JS has a vast library of modules, tools, and frameworks that make development faster and more efficient. Introduction Node.js

Service 130

Service Sourcing Research Efficiency 130