Everest Group

MARCH 11, 2024

These enterprises primarily focus on personalizing customer experience, streamlining supply chains, and emphasizing digital commerce using technologies such as AI/ML, cloud, IoT, and automation. Key priorities also involve fortifying data security, ensuring compliance, and automating manual processes to enhance overall efficiency.

Service 58

Service Retail Manufacturing Banking 58

Everest Group

AUGUST 25, 2023

Discover the benefits, key factors for effective storytelling, and pitfalls to avoid in this blog. And that’s the case – values such as customer churn reduction and product differentiation are being created in several GCCs, harnessing the power of digital and improved business context.

Collaborations 52

Collaborations Out-Tasking Offshoring Management 52

Everest Group

OCTOBER 20, 2023

Coming off a bumper year in 2022 with double-digit growth driven by pent-up demand after the pandemic, the global services industry entered 2023 with macroeconomic uncertainty clouding the forecast. Digital and next-generation technology services continue to witness a mismatch between talent demand and supply. Exhibit 2.

Service 58

Service Offshoring Global Business Services Information Technology 58

SIG Speaks

DECEMBER 17, 2021

To wrap up 2021, we highlight the top 10 SIG Speaks blogs of the year. New Priorities for Procurement Leaders. CEO of Scanmarket, Betina Nygaard, discusses the new priorities that procurement leaders must adapt to in the post-pandemic workforce. Women's History Month Spotlight. Sustainable Sourcing 101.

Sourcing 40

Sourcing Design Sales Research 40

Everest Group

APRIL 22, 2024

SAP Business Application Services for Mid-market Enterprises SAP’s mid-market services market has already made a significant impact, contributing an impressive US$10+ billion with a double-digit YoY growth rate. SAP mid-market customers have distinct priorities compared to large clients.

Marketing 58

Marketing Service Manufacturing Efficiency 58

IBM Services

APRIL 25, 2024

.” Rich Berkman, VP and Senior Partner for Digital Commerce at IBM iX A successful commerce strategy then is a holistic endeavor across an organization, focused on personalization and fostering customer loyalty even in deeply uncertain times. But the paradigm has shifted. This puts brands in a delicate position.

Retail 89

Retail Sales Sourcing Marketing 89

Redial

JANUARY 17, 2023

Providing a wide range of services that can be outsourced, such as customer service, finance, marketing, accounting, human resources, and many more. In this blog post, we will show how BPO can help companies keep operational costs low , and how nearshore investment can be a cost-effective option. Thank you for joining us on this blog.

Operational Costs 130

Operational Costs Nearshoring Labor Costs BPO 130

Everest Group

DECEMBER 14, 2022

Looking back at the downturn in 2008, new FinTech trends emerged, including personal finance management (PFM), insurance aggregators and marketplace, robo-advisors, crowdfunding, challenger/neo/digital-only banks, and cryptocurrencies. space to the retirement market by offering Individual Retirement Account (IRA) platforms.

Banking 71

Banking Insurance Finance Advisory 71

Everest Group

DECEMBER 7, 2021

COVID-19 put the spotlight on Decentralized Clinical Trials (DCTs) that will last well beyond the pandemic-stricken years as the industry increasingly adopts digital solutions for conducting remote, virtualized, or decentralized trials. Discover in this blog the five priorities that can help product vendors take the lead in the DCT ecosystem.

Sourcing 52

Sourcing Research Design Marketing 52

Everest Group

JANUARY 16, 2024

Their priorities also include strengthening data security, ensuring compliance, and automating manual processes for improved efficiency. Retailers are investing in IT transformations to adapt to market trends, employ data-driven decision-making, and gain a competitive edge through innovation.

Retail 68

Retail E-Commerce Service Sourcing 68

Everest Group

MARCH 23, 2023

Capital Markets Operations – Services PEAK Matrix® Assessment The capital markets operations landscape is rapidly evolving as enterprises strive to meet the demands of a new generation of customers, reduce cost pressures in a recessionary environment, and adhere to regulatory changes.

Marketing 98

Marketing Robotics Process Automation Service Insurance 98

Everest Group

NOVEMBER 11, 2021

HealthEdge’s acquisition of Wellframe announced last month propels the provider of next-gen integrated solutions to health insurers into the high-growth digital member experience market. In a recent (2020) survey by Everest Group, experience was identified as the most important strategic priority for enterprises.

Healthcare 52

Healthcare Insurance Sales Administrative 52

Everest Group

SEPTEMBER 6, 2023

Customer Experience Management (CXM) Services After an unprecedented rebound in 2021, the global Customer Experience Management (CXM) outsourcing market experienced a relative slowdown in 2022 due to macro-economic challenges and concerns about market downturns leading to a deceleration in new deals.

Management 63

Management Service Outsourcing Marketing 63

Everest Group

APRIL 4, 2023

Leading InsurTechs with pure-play digital models are heating up the competitive landscape, making it imperative for traditional insurers to optimize their claims functions. Winning P&C digital claims offer a compelling digital experience and strengthen customer loyalty.

Insurance 58

Insurance Analytics Right-Sizing Sourcing 58

AS White Global

FEBRUARY 16, 2023

However, digital marketing is now one of the fastest-growing sectors in the market. Not surprisingly, most companies have some form of digital presence. In the ever-evolving digital marketplace, it can be challenging for business leaders to keep up without the support of digital marketing specialists.

Offshoring 98

Offshoring Marketing Design Efficiency 98

Everest Group

FEBRUARY 24, 2023

We have explored three key emerging risk segments that are complex to evaluate and increasingly gaining prominence, as illustrated below: Exhibit 1 Market landscape and challenges faced by Insurers The pandemic forced insurers to adopt newer technologies, scale up digital-first operations, and expand data estate leading to added risk and exposure.

Insurance 52

Insurance Analytics Engineering Research 52

Zinnov

AUGUST 24, 2022

For SMBs, Cybersecurity hasn’t been a priority, as they focused on generating and growing revenues. While many businesses weren’t prepared for the pandemic and its economic impact, small businesses were the hardest hit, which forced many of them to digitize quickly. The Growing Threat.

Cybersecurity 144

Cybersecurity Insurance E-Commerce Banking 144

Everest Group

MARCH 23, 2023

Capital Markets Operations – Services PEAK Matrix® Assessment The capital markets operations landscape is rapidly evolving as enterprises strive to meet the demands of a new generation of customers, reduce cost pressures in a recessionary environment, and adhere to regulatory changes.

Marketing 86

Marketing Robotics Process Automation Service Insurance 86

Perficient Digital Transformation

FEBRUARY 14, 2023

As IT leaders and VPs of IT, navigating the challenges of digital transformation can be a daunting task. In this series of blog posts, we will explore the four pillars of a successful Cloud Transformation: Program Model, Cloud Foundations, Portfolio Transformation, and Enterprise App Migration.

Government 111

Government Out-Tasking Collaborations Cybersecurity 111

Everest Group

MARCH 10, 2023

As insurance enterprises navigate the volatile and risky macroeconomic environment combined with recessionary market sentiment, increasing operational resiliency and agility and delivering superior speed becomes essential. Cloud computing has moved beyond being ‘just a digital infrastructure’ to replace on-premise servers.

Insurance 52

Insurance Analytics Efficiency Administrative 52

Raya Contact Center

MAY 23, 2024

We are pleased to share this guest blog post written by Aishwarya Barjatya , Practice Director, and Rishav Kumar , Senior Analyst at Everest Group , a global research firm. Read on to explore how AI is revolutionizing customer experience (CX) in today’s fast-paced digital landscape.

Streamline Operations 64

Streamline Operations Insurance Out-Tasking Engineering 64

Everest Group

MARCH 16, 2023

Declining customers and subsequent deposits will also affect other banking portfolios, and digital and technology transformation spend may take a hit. Prioritize accounts for small and mid-size banks and credit unions : Service providers need to re-prioritize their account strategy for these banks as they renew priorities and focus areas.

Banking 52

Banking Service Right-Sizing Risk Management 52

Everest Group

SEPTEMBER 23, 2023

Digital Workplace Services – Europe Enterprise demand for digital workplace services remains high despite the turbulent global macroeconomic conditions, increasing cost pressures, and Return on Investment (RoI) scrutiny.

Service 52

Service Advisory Manufacturing Marketing 52

Everest Group

DECEMBER 30, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. The Sports Marketing Playbook is Being Rewritten! Market Insights™ Drivers of Global Services Delivery Growth in India. Our Thinking.

Management 52

Management Service Research Outsourcing 52

Everest Group

DECEMBER 30, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. The Sports Marketing Playbook is Being Rewritten! Market Insights™ Drivers of Global Services Delivery Growth in India. Our Thinking.

Management 52

Management Service Research Outsourcing 52

IBM Services

MAY 8, 2024

For true transformation to begin, we believe it is key to understand the unique challenges organizations are facing—whether it is keeping data secured, addressing data sovereignty requirements or speeding time to market to satisfy consumers. ” – Tomas Alberola, Virtual Agents Manager, Masorange. .”

Regulations 66

Regulations Healthcare Government Design 66

Everest Group

JULY 29, 2022

Top Digital Twin Services As enterprises work to remain resilient and competitive in a post-pandemic era, they are increasingly focusing on becoming digitally unified. Digital twins, or virtual replicas of physical products, processes, and systems, will help them achieve this goal. Understanding Digital Platform Costs.

Service 52

Service Insurance Banking Marketing 52

Everest Group

SEPTEMBER 13, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Learn More. Learn More.

Management 63

Management Service Research Analytics 63

Everest Group

DECEMBER 12, 2022

Top Life Sciences Customer Experience Platforms (CXP) The pandemic drove the need for more virtual and digital interactions between life sciences enterprises and customers. Market Insights™ Drivers of Global Services Delivery Growth in India. Market Insights™ Drivers of Global Services Delivery Growth in India.

Analytics 58

Analytics Sales Research Marketing 58

Everest Group

JUNE 6, 2023

The context for the event was significant given the company’s struggles in recent years involving an activist investor followed by a slow growth period precipitated by misaligned priorities. Contact this team with questions about IT and BP services markets, enterprise buying trends, and the role of vendors. Reach out to contact us.

Banking 52

Banking Streamline Operations Analytics Collaborations 52

Everest Group

NOVEMBER 16, 2022

holds promising opportunities for brand, technology, marketing, and business strategy providers to partner with enterprises in five key service areas. To learn more about the opportunities in this emerging market, read on. . Chief Marketing Officers (CMOs) have to become extremely tech-savvy to explore the potential Web 3.0

Finance 52

Finance Software Human Resources Banking 52

Everest Group

NOVEMBER 16, 2022

holds promising opportunities for brand, technology, marketing, and business strategy providers to partner with enterprises in five key service areas. To learn more about the opportunities in this emerging market, read on. . Chief Marketing Officers (CMOs) have to become extremely tech-savvy to explore the potential Web 3.0

Finance 52

Finance Software Human Resources Banking 52

Everest Group

JULY 29, 2022

Face-to-face HCP interactions are slowly being replaced with an omnichannel approach; the market is also pivoting from centralized clinical trials to de-centralized clinical trial operations. Additionally, safety has become a priority for regulators and consumers, leading to increased focus on pharmacovigilance. Our Thinking.

Healthcare 52

Healthcare Regulations Government Marketing 52

Everest Group

MARCH 23, 2023

Digital Transformation Consulting Services PEAK Matrix® Assessment Enterprises are investing in digital transformation initiatives to enhance customer experience, optimize processes and cost, drive growth, and promote sustainability across their organizations.

Service 52

Service Finance Marketing Research 52

Everest Group

MARCH 23, 2022

They are striving to boost proficiency, digitalization, and customer-centricity while taking steps to adapt to current challenges like inflation, a talent deficit, higher costs, and the ripples set in motion from the pandemic. million fewer new workers are coming into the market than in the past five to ten years. Specifically, 2.4

Global Business Services 52

Global Business Services Service Impact Sourcing Sourcing 52

IBM Business Partners

MAY 24, 2023

In an era of evolving consumer preferences and economic uncertainties, the beverage industry stands as a vibrant reflection of changing trends and shifting priorities. IBM Consulting will bring our decades of expertise in helping consumer product organizations successfully navigate digital transformations.

Collaborations 85

Collaborations Streamline Operations Automation Marketing 85

Hyland

JANUARY 30, 2023

This is a summary of the Hyland-sponsored webinar Content Fuels Your Anywhere-Work Strategy: Top Trends Shaping the Content Services Market , featuring guest speaker Cheryl McKinnon, Principal Analyst, Forrester Research.

Marketing 97

Marketing Service Analytics Research 97