SEBPO

MARCH 25, 2024

BLOG Four Tips to Nurture Outsourcing Partnerships March 25, 2024 Outsourcing partnerships amplify your company’s ability to achieve its goals faster by enhancing your teams’ skills and bandwidth. This improves your customer experiences, quality, processes, productivity, and delivery. Check out the rest of our articles here!

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Outsourcing Out-Tasking Business Process Outsourcing Automation 52

SEBPO

DECEMBER 21, 2023

BLOG Four Hot Tips for Automation in 2024 December 21, 2023 As we wrap up an exciting year, the SEBPO Team is taking a moment to reflect on the valuable insights gained from participating in an impressive array of conferences, summits, and industry events in 2023. During the rise of Web 2.0

Automation 52

Automation Out-Tasking Sales Regulations 52

Blue Ocean

MARCH 19, 2024

On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. When you are moving your customer support channels from one outsourcer to another, you can’t let the slow turning wheels of legal compromise your cut-over.

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Outsourcing Out-Tasking Collaborations Jobbing 59

SEBPO

NOVEMBER 15, 2023

BLOG Giving Back and Giving Thanks: Global CSR November 15, 2023 As Thanksgiving approaches in the US, we are grateful for a year marked by purposeful Corporate Social Responsibility (CSR) initiatives. Traditional fundraising efforts, such as selling concert tickets and renting out instruments, slowed to a halt during the pandemic.

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31 West

MARCH 6, 2023

BMC Helix ITSM offers automatic task bundling, proactive change and risk management, and personalized dashboards. Jira vs BMC Helix ITSM Compared 2023 Let us explore some consideration factors to understand which customer service solution would be best suited for your organization. Someone from BMC’s sales team will reach out.

Customer Service 130

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SEBPO

JANUARY 31, 2024

BLOG Cracking the Code: How Outsourcing Transforms Data Solutions January 31, 2024 Data is the key to unlocking valuable insights, driving innovation, correcting costly errors, and making informed decisions that shape the future of your business. Check out the rest of our articles here! Δ Want more insights? Click here.

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IBM Services

APRIL 1, 2024

It can also provide new product packages or contract terms that align with a customer’s past usage needs, identifying new revenue opportunities and improving customer satisfaction. Businesses that use IBM watsonx Assistant can expect to see a 30% reduction in customer support costs and a 20% increase in customer satisfaction.

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IBM Services

MARCH 25, 2024

Most of us are familiar with the term “FOMO”, or fear of missing out. The FOMO these organizations face relates to not being able to create content fast enough to keep up with expectations or wasting money on tools that may not turn out to be as efficient as once thought. Can they trust the AI will operate in a secure way?

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SEBPO

SEPTEMBER 18, 2023

BLOG 5 Key Questions to Assess Outsourcing’s Growth Impact September 18, 2023 In today’s rapidly changing business environment, seeking external support from the right partner can be the key to ensuring growth and efficiency. 2 Are your team members unable to focus on revenue-generating tasks?

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31 West

JUNE 30, 2022

It includes improperly filled out expense reports by an employee or the unavailability of team managing expense reports. As a result, both teams can save time to spend on other critical tasks. The expense reporting process is not a prioritized task. Certify provides a great user experience and award-winning customer support.

Management 130

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Outsource Workers

JANUARY 15, 2023

In addition, the tasks you can outsource are comprehensive and varied. Primarily a virtual assistant performs admin tasks that save time and money for your business. . An experienced VA can perform several different administrative tasks, and I’ll give you a list of priorities you should focus on first. . Data Entry.

Data Entry 52

Data Entry Out-Tasking Administrative Content Writing 52

Perficient Digital Transformation

MARCH 21, 2024

When it comes to offering advanced capabilities and customization options beyond what is available with Standard Bots, Enhanced Bots come into the picture. In this blog, we are going to learn about the process of converting or upgrading Standard Einstein Bots into Enhanced Bots within the Salesforce ecosystem.

Flexibility 59

Flexibility Out-Tasking Customer Support Sales 59

Mattsen Kumar

OCTOBER 12, 2023

The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions. Third-party vendors and service providers can manage client requests, policies, and brand voices for quality customer satisfaction. According to Statista Survey 2021 Reports, 16.7

Customer Service 84

Customer Service Outsourcing Robotics Process Automation Service 84

IBM Services

FEBRUARY 13, 2024

Automate tedious, repetitive tasks. Design content, ad campaigns and innovative products that build better customer experiences. This data is fed into generational models, and there are a few to choose from, each developed to excel at a specific task. Garbage in, garbage out.

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Out-Tasking Design Automation Sales 131

NoonDalton

APRIL 17, 2023

In this blog post, we’ll explore some of the benefits of outsourcing for Series A companies and why it is worth considering. By outsourcing tasks such as accounting, HR, or customer support, companies can avoid the cost of hiring full-time employees to handle these responsibilities.

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Outsourcing Out-Tasking Customer Support Regulations 52

IBM Services

DECEMBER 15, 2023

As such, customer success requires customer support teams to interact with customers across call centers, text, social media and email. Organizations must dedicate the appropriate resources to each channel as dictated by their customers’ preferences.

Customer Service 81

Customer Service Service Call Center Customer Support 81

Perficient Digital Transformation

MAY 3, 2023

Salesforce is a leading customer relationship management (CRM) platform that has revolutionized how businesses manage their sales, marketing, and customer support functions. In this blog, we will take a closer look at Salesforce OmniStudio. This blog will also walk you through registering for an Omnistudio org.

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Automation Out-Tasking Flexibility Sourcing 69

SEBPO

MAY 31, 2023

BLOG 5 Outsourcing Myths, Busted! Your internal team members can offload cumbersome and time-consuming tasks so they can focus on revenue-generating initiatives. Not just another team where we’re offloading tasks we don’t have time to handle. Check out our blog with answers to your outsourcing questions.

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Outsourcing Out-Tasking Flexibility Efficiency 52

Perficient Digital Transformation

SEPTEMBER 7, 2023

Smart Crutches: These crutches incorporate sensors and feedback mechanisms to provide better stability and support while walking. Flexibility Assistance: Adaptive Tools Flexibility disabilities can limit a person’s ability to perform everyday tasks. Assistive technologies in this domain are designed to provide adaptive solutions.

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Flexibility Out-Tasking Design Customer Support 52

Offshore India Data Entry

OCTOBER 29, 2023

Machine learning algorithms can quickly replicate repetitive human tasks to categorize and analyze real-time data sets. NLP can interpret text data like customer inquiries, feedback, and documents to convert them into structured formats. Their offerings stand out through data-driven insights and recommendations.

BPO 64

BPO Automation Data Entry Business Process Outsourcing 64

Influx

JULY 19, 2022

Here are a few things Fairuz, one of our HR specialists, has experienced over 3 years of hiring customer support specialists while working remotely: 1. Being accountable includes meeting deadlines, completing tasks, and keeping promises. Get your time back – enable a life outside of work. Action is the key .

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Out-Tasking Collaborations Accounting Customer Support 98

Pure Moderation

MAY 19, 2022

Learning how to outsource customer service is not just about doing things as cheaply as possible and providing your customers with a second-rate experience. If you are more interested in allowing your staff more time to focus on core tasks, make sure the outsourced team can cover the non-core tasks your staff was doing before.

Customer Service 52

Customer Service Outsourcing Service Customer Support 52

Magellan Solutions

APRIL 26, 2021

Basic administrative tasks cost around $15-25 per hour. Meanwhile, you pay customer service executives $25-30 for an hour. For more complex tasks, the expected salary would reach at least $50. . Below are the usual tasks that an amazon virtual secretary achieves for you: Amazon competitor analysis and market research.

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Data Entry Administrative Out-Tasking Payroll 52

SEBPO

MAY 24, 2023

BLOG Four Questions to Ask When Vetting a New Outsourcing Partner Total 3 3 0 0 May 24, 2023 Working with the right outsourcing partner can help you streamline operations, optimize costs, and tap into specialized expertise. Finding the right partner, however, can be a daunting task. Check out the rest of our articles here!

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Outsourcing Out-Tasking Streamline Operations Global Outsourcing 52

Magellan Solutions

FEBRUARY 9, 2021

Assistants are tasked to customize these and attract new partnership. VAs are tasked with one of the heaviest task. Hire an assistant who knows the ins and outs of optimizing blog content for SEO. It takes time to go through all the details and work out the computations. . Customer support .

Service 52

Service Data Entry Payroll Out-Tasking 52

Influx

MAY 18, 2023

In this blog, we’ll explore what sales assistants do, when a business needs sales assistants, and how sales assistants can benefit a team. The role of sales assistants As an extra layer of support, sales assistants empower a sales team by playing a proactive role in lead management. Check out dedicated sales teams.

Sales 52

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SEBPO

MAY 12, 2023

BLOG Tell-Tale Signs You Might Need Ad Ops Help Total 3 3 0 0 May 12, 2023 The rapidly-evolving technological landscape continually presents advertising agencies with tremendous challenges. See our blog about a People-First Approach for Agency Survival. You’re not just sending your task or project into an outsourcing black hole.

Outsourcing 52

Outsourcing Out-Tasking Global Outsourcing Customer Support 52

Magellan Solutions

DECEMBER 12, 2023

By proactively reaching out to possible customers, it would be a great opportunity to learn more about them, ascertain their needs, and establish a rapport, so you can encourage them to make a sale. Providing Customer Service The goal of lead generation goes beyond client acquisition to enhance overall customer support.

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Out-Tasking Sales Call Center Customer Support 52

SEBPO

JULY 27, 2023

BLOG Turning Gateway Projects Into Long-Standing Ad Ops Partnerships Total 0 0 0 0 July 27, 2023 For nearly two decades, SEBPO has led the way as a prominent global outsourcing provider. Not just another team where we’re offloading tasks we don’t have time to handle. Check out the rest of our articles here! Want more insights?

Outsourcing 52

Outsourcing Collaborations Out-Tasking Global Outsourcing 52

Offshore India Data Entry

DECEMBER 7, 2022

Let us check out some of the advantages of a VA that can help our business grow to the next level. The prime benefit of VA is; it helps in staff cost reduction to a greater extent. Virtual Assistants take the risk away and are there when needed, to be that extra pair of expert hands to support your business. Reduction in staff cost.

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Administrative Data Entry Out-Tasking Offshoring 91

Automation Anywhere

JUNE 9, 2022

It includes numerous different types of technologies and tools, including artificial intelligence (AI), machine learning, event-driven software architecture, robotic process automation (RPA), integration platform as a service (iPaaS), low-code/no-code tools, and other kinds of decision, process, and task automation tools, according to Gartner.

Retail 75

Retail Robotics Process Automation Inventory Management Out-Tasking 75

Obobo

MARCH 7, 2023

This innovative tool is designed to streamline the procurement process by automating tasks, providing real-time insights, and ensuring compliance with regulations. Procurement contract management software can help you save time and money by automating many of the tasks involved in procuring goods and services.

Software 40

Software Management Out-Tasking Right-Sizing 40

Pure Moderation

MAY 21, 2021

The company specializes in a range of services, from content moderation to data management, but their customer service outsourcing features a stronger focus on end-users and customers, rather than B2B Sales. Customer ticket support – Pure Moderation uses an omnichannel ticketing system ensuring no ticket goes unanswered.

Customer Service 94

Customer Service Outsourcing Service Customer Support 94

Invedus

MAY 15, 2023

If you have a website, driving traffic and increasing your audience’s engagement with it is an essential metric you should look out for. Social media and online engagement are not easy tasks to handle. A virtual assistant is someone who is professional in digital marketing services and can handle tasks effectively.

Out-Tasking 52

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Influx

NOVEMBER 2, 2022

Shaping your marketing strategy to continually reach your target audience and improve customer retention is a difficult task. With the help of customer lifetime value, you can better understand how to shift customer support and experience to meet these goals. . What is customer lifetime value?

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Customer Support Sales Out-Tasking Marketing 52

TTEC

APRIL 22, 2022

Deciding whether to manage a captive contact centre or partner with a customer experience outsourcer is critical to delivering a customer experience that is aligned with a retailer’s rate of growth and meets customer expectations. When supporting customers, speed and efficiency are the names of the game.

Retail 52

Retail Outsourcing Out-Tasking Sales 52

NoonDalton

FEBRUARY 5, 2024

Outsourcing involves contracting specific business processes or tasks to external service providers, often located in different countries, to streamline operations and reduce costs. Nearshoring refers to outsourcing tasks or services to companies in nearby countries or regions, typically within the same geographical area or time zone.

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