Everest Group

FEBRUARY 27, 2024

By strategically partnering with third-party providers, enterprises can fully harness the potential of gen AI in customer experience management. Learn insights from our latest survey on enterprise readiness for gen AI adoption and how collaborating with providers can help overcome the major obstacles. Let’s explore this further.

Management 64

Management Out-Tasking Efficiency Outsourcing 64

Everest Group

APRIL 3, 2024

Post-quantum cryptography (PQC) has become essential for enterprises to protect against future quantum-enabled attacks and secure digital assets and sensitive data. As discussed in our previous blog , the emergence of quantum computing poses a significant threat to current public key cryptographic methods. Let’s explore this further.

Cybersecurity 72

Cybersecurity Research Banking Collaborations 72

IBM Services

FEBRUARY 13, 2024

Design content, ad campaigns and innovative products that build better customer experiences. Demystifying generative AI At the heart of Generative AI lie massive databases of texts, images, code and other data types. Imagine each data point as a glowing orb placed on a vast, multi-dimensional landscape.

Out-Tasking 126

Out-Tasking Design Automation Sales 126

IBM Services

APRIL 16, 2024

As technology expands, at TechD , we know that the quality of generative AI (gen AI) depends on accurate data sourcing. A reliable and trustworthy data source is essential for sharing information across departments. This addresses data management, conversational interface and natural language processing needs with efficiency.

Retail 88

Retail Call Center Analytics Efficiency 88

Redial

OCTOBER 5, 2023

This blog will delve into the most recent challenges financial companies might encounter this year and beyond and explore potential alternatives to address these challenges. The sophistication of these attacks is increasing, posing a significant threat to sensitive customer data and financial stability.

Cybersecurity 130

Cybersecurity Banking Regulations Collaborations 130

Everest Group

SEPTEMBER 14, 2023

Understanding your change management approach and experience level can improve decision-making and enhance transformative practices. Our research has identified four change management personas that GBS organizations typically fall under. To find out which persona best fits your organization, read on.

Management 59

Management Global Business Services Right-Sizing Research 59

Groove Technology

MAY 23, 2023

In today’s fast-paced business environment, it is essential to have a well-designed and efficient API management system. In this article, we will explore the benefits of MuleSoft API Design & Development, understand the role of Anypoint Platform API, and learn about MuleSoft API Management best practices.

Efficiency 130

Efficiency Design Reduced Costs Managed Services 130

Everest Group

AUGUST 29, 2022

The expanded remote work environment post-pandemic and increasingly sophisticated security threats have compelled organizations to increase their focus on protecting contact center data. Learn how to build a holistic framework of best practices for technology, the business, and agents to shape contact center security in this blog.

Cybersecurity 52

Cybersecurity Software Inventory Management Regulations 52

Offshore India Data Entry

APRIL 19, 2024

Examples include payroll management, data entry, and accounting services. Front-Office Outsourcing: Front-office BPO involves customer-related services, such as marketing or tech support. By outsourcing front-office tasks, companies can enhance customer experiences and maintain efficient service delivery.

Business Process Outsourcing 98

Business Process Outsourcing Outsourcing BPO Data Entry 98

Groove Technology

MAY 18, 2023

MuleSoft is a leading provider of integration software designed to enable organizations to connect their data, applications, and devices in real-time. MuleSoft is an Anypoint Platform that offers a unified, hybrid integration platform for connecting any application, data source, or API, regardless of its location, format, or protocol.

E-Commerce 130

E-Commerce Supply Chain Management Government Banking 130

Everest Group

SEPTEMBER 14, 2023

Understanding your change management approach and experience level can improve decision-making and enhance transformative practices. Our research has identified four change management personas that GBS organizations typically fall under. To find out which persona best fits your organization, read on.

Management 52

Management Global Business Services Right-Sizing Research 52

Everest Group

SEPTEMBER 14, 2023

Discover how OKRs can benefit your business, the best practices for implementation, and how these goal-setting frameworks can work together to drive exceptional results. Embraced by top tech companies, Objectives and Key Results (OKRs) help establish high-level measurable goals based on ambitious trackable targets.

Accounting 64

Accounting Marketing Customer Support Flexibility 64

Groove Technology

APRIL 26, 2023

and offer best practices for maximizing its potential in your integration projects. is an advanced version of MuleSoft’s Integration Platform as a Service (iPaaS) solution that allows organizations to build, deploy, and manage integrations and APIs in the cloud. Best practices for maximizing CloudHub 2.0

Design 130

Design Flexibility Efficiency Regulations 130

31 West

NOVEMBER 25, 2023

In the rapidly evolving digital landscape of the 21st century, Information Technology Service Management (ITSM) has emerged as a critical component in various sectors, especially in education. This blog post delves into the significance of ITSM in enhancing IT support for students and faculty in educational institutions.

Management 130

Management Service Administrative Research 130

31 West

NOVEMBER 23, 2023

Its cloud-based nature allows for seamless collaboration, communication, and document management. For students pursuing advanced degrees like an MBA, additional support, such as an MBA essay writing service , can be beneficial in managing their academic workload while making the most of Office 365’s collaborative features.

Collaborations 130

Collaborations Co-Sourcing Administrative Automation 130

Everest Group

OCTOBER 11, 2022

Open banking – a system that provides third-party access to financial data through application programming interfaces (APIs) – has unlocked digital financial innovation and disruption. Its next evolution – open finance – holds the promise to greatly enhance the customer experience and empower users of financial services.

Banking 59

Banking Finance Research Accounting 59

Perficient Digital Transformation

MARCH 11, 2024

Katalon TestOps, a robust test management platform, plays a central role in ensuring the quality and reliability of software products. Introduction to Reporting in TestOps: Reporting stands as a pivotal element in test management, offering stakeholders valuable insights into software testing quality and progress.

Automation 52

Automation Collaborations Software Accounting 52

IBM Services

APRIL 24, 2024

An online retailer always gets users’ explicit consent before sharing customer data with its partners. A navigation app anonymizes activity data before analyzing it for travel trends. One cannot overstate the importance of data privacy for businesses today. The app heavily encrypts all user financial data.

Regulations 71

Regulations Government Accounting Retail 71

IBM Services

NOVEMBER 10, 2023

For a business to see the benefits of an ERP adoption it must first be deployed properly and efficiently by a team that typically includes a project manager and department managers as well. What are the ERP system’s specific data requirements and is it compatible? Which key performance indicators (KPIs) need to be tracked?

E-Commerce 122

E-Commerce Supply Chain Management Software Inventory Management 122

IBM Services

FEBRUARY 26, 2024

Obviously, IBM has a huge stake in the success of AI with watsonx™, our AI and data platform with AI assistants. By equipping and sharing AI knowledge and best practices, we help ensure successful and safe adoption of AI across the industry. Easy to say, hard to do – at least without the right toolsets.

Automation 103

Automation Retail Banking Efficiency 103

Perficient Digital Transformation

OCTOBER 30, 2023

If AI can be simply put, it’s a manner of processing massive amounts of data in real-time to drive intelligent decisions. Every business leader in healthcare is thinking about how to best use their number one asset beyond their human capital – their data. The adventure is how best to unlock it.

Healthcare 115

Healthcare Design Analytics Engineering 115

Offshore India Data Entry

APRIL 24, 2024

In this blog post, our BPO experts at Offshore India Data Entry will explore the history of BPO, its current state, and future directions, discussing its advantages, disadvantages and challenges. Early BPO Services Initially, BPO services focused on call centers and data entry, with companies like IBM and Accenture leading the way.

BPO 52

BPO Data Entry Business Process Outsourcing Offshoring 52

Groove Technology

JULY 27, 2023

With a rapidly growing demand for custom software development, outsourcing has proven to be a game-changer for companies looking to expand their technical capabilities, reduce costs, and accelerate time-to-market. Robust Project Management Implementing robust project management practices is vital to keep the development process on track.

Software 100

Software Outsourcing Right-Sizing Flexibility 100

IBM Services

FEBRUARY 23, 2024

NLP translates the user’s words into machine actions, enabling machines to understand and respond to customer inquiries accurately. This sophisticated foundation propels conversational AI from a futuristic concept to a practical solution. DL models can improve over time through further training and exposure to more data.

Healthcare 106

Healthcare Customer Service Analytics E-Commerce 106

IBM Services

MARCH 25, 2024

With content demands expected to grow in the next few years, organizations need to create more content at a faster pace to meet customer expectations and business needs. Will the outputs deliver content that will resonate with their customers? Can they trust the AI will operate in a secure way?

Out-Tasking 106

Out-Tasking Management Efficiency Marketing 106

IBM Services

APRIL 1, 2024

We’ll discuss select high-impact product use cases that demonstrate the potential of AI to revolutionize the way we develop, market and deliver products to customers. Stacking strong data management, predictive analytics and GenAI is foundational to taking your product organization to the next level.

Analytics 85

Analytics Sales Out-Tasking Automation 85

IBM Services

FEBRUARY 15, 2024

Kubernetes (K8s) containers and environments are the leading approach to packaging, deploying and managing containerized applications at scale. However, the distributed flexibility that makes Kubernetes appealing can also make implementing Kubernetes monitoring and observability practices challenging. How does observability work?

Automation 74

Automation Out-Tasking Sourcing Design 74

Everest Group

MAY 24, 2023

As the insurance industry undergoes a paradigm shift post-pandemic, digital transformation can improve customer experience and engagement. Partnering with service providers will help insurers overcome barriers and improve efficiencies. Reach out directly to discuss or for more information.

Insurance 52

Insurance Risk Management Risk Management Analytics 52

Everest Group

OCTOBER 17, 2023

What are the best practices or potential solutions to overcome generative AI risks? What are the implications of these risks for enterprises? Who should attend?

Retail 59

Retail Insurance Healthcare Analytics 59

Groove Technology

DECEMBER 19, 2021

You must also optimize your website to scale to acquire customers, drive conversions, and generate revenue in the digital world. First of all, your customers may want to be able to self-service reorders, track orders, and pay online. So those are your customers and competitors, but what else does your business need?

E-Commerce 130

E-Commerce Sales Design Research 130

IBM Services

DECEMBER 8, 2023

A great customer experience is critical to keep shoppers happy no matter when or how they shop. It’s an outdated and impractical practice for modern eCommerce and ultimately makes you less competitive over time. This resulted in a slew of declined transactions, frustrating millions of shoppers in the Americas and beyond.

Event Management 120

Event Management Management Sales Sourcing 120

Perficient Digital Transformation

DECEMBER 27, 2021

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed. Holiday Management.

Administrative 116

Administrative Flexibility Managed Services Software 116

Paysquare

APRIL 23, 2024

INTRODUCTION OF PAYROLL DATA MANAGEMENT Employee data is sensitive and contains personal information of the employees, which they share with their employers when they join the company. As cyber threats increase, it has become increasingly significant for businesses to prioritize the protection of employee data.

Payroll 52

Payroll Management Cybersecurity Regulations 52

31 West

MARCH 6, 2023

According to Salesforce, quality customer service would be the way to achieve this business goal. If your organization finds delivering a positive user experience a challenge, there are customer service solutions like Jira and BMC Helix ITSM available. About Jira Jira Service Management is a product offered by Atlassian.

Customer Service 130

Customer Service Sales Out-Tasking Customer Support 130

IBM Services

FEBRUARY 16, 2024

In many organizations, but not all, customer service is treated as part of the customer experience. Both are interested in driving customer satisfaction, but they focus on different parts of the customer journey to achieve it. So what are the key differences in customer service vs. customer experience?

Customer Service 98

Customer Service Service Customer Support Sales 98

IBM Services

MARCH 15, 2024

As a healthcare company, this client had an obligation to provide safe, reliable, time-sensitive, high-quality services to its customers. Ultimately, they needed best-in-class application modernization tooling to help deliver on that obligation. This allowed them to deliver higher-quality health outcomes to their customers.

Co-Sourcing 100

Co-Sourcing Healthcare Automation Collaborations 100

Groove Technology

JULY 17, 2023

These services expose APIs that other applications can consume to perform various tasks, such as retrieving data, processing information, or executing complex algorithms. You can use standard authentication protocols like OAuth or implement your own custom authentication mechanism.

Service 130

Service Flexibility Efficiency Engineering 130