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Decoding Quantum Computing: Uncovering its Potential Impact and Opportunities, Part I | Blog

Everest Group

In this first blog of our two-part series, we delve into quantum computer types, opportunities for businesses and IT service providers, and their impact on modern cryptographic algorithms. Providers can collaborate with enterprises on R&D initiatives and develop custom algorithms and applications tailored to their business needs.

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Six Common Challenges Customer Experience (CX) Leaders Face | Blog

Everest Group

Learn what issues keep customer experience officers ( CXOs) up at night in this blog. They realize data will help them identify ways to improve the experience and lower contact volumes, ultimately improving customer satisfaction and reducing cost.

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How to keep your operations costs low 

Redial

In this blog post, we will show how BPO can help companies keep operational costs low , and how nearshore investment can be a cost-effective option. One of the main benefits of BPO is that it helps companies identify areas where they can reduce operational costs. This can reduce labor costs and improve efficiency.

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Content Supply Chain – The Time is Ripe to Reimagine the Content Ecosystem Lifecycle | Blog

Everest Group

Discover how the content ecosystem has evolved, explore the potential of generative Artificial Intelligence in reshaping the content supply chain, and gain insights into what’s next in this blog. This technology could significantly reduce costs, improve efficiency, and produce better content quality and consistency.

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Unpacking the Low Code/No Code Opportunity in BFSI | Blog

Everest Group

Learn about the market potential and provider landscape in this blog. BFSI firms are under pressure to achieve profitability in an already volatile market and need to be more agile, collaborative, and responsive. Low code/no code technology has paved its way through these circumstances, easing operations and optimizing costs.

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The Impact of Technology on Customer Service Training

Redial

In this blog post, we are going to tell you the importance of technology in customer service training, delve into best practices, discuss emerging trends, and highlight how companies can leverage technology to enhance their customer service efforts.

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Unleashing IT Industry Growth Potential with Asset-Based Business Models | Blog

Everest Group

How will this impact internal collaboration? How does this approach change our talent model? Do we need a team of product specialists? How do we train sales teams to pivot to products from services? Who owns the responsibility of developing the asset and subsequent implementation?