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Navigating Cloud Portability and Exit Strategies in Banking and Financial Services | Blog

Everest Group

Discover actions the world’s leading banks are taking and their importance in today’s financial landscape in this blog. The strategic imperative of cloud portability Cloud portability has risen to a strategic imperative within the BFS space. These approaches promise to ignite technological innovation. Let’s explore this further.

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Forecasting the Future: Key Trends Reshaping CXM Outsourcing in 2024 | Blog

Everest Group

Enterprises are proactively gearing up for the widespread deployment of gen AI across established use cases, strategically positioning themselves to harness its potential within the next two years. They equip businesses to navigate language challenges, streamline processes, and cut costs significantly.

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The Generative AI Revolution: Transforming Customer Experience Management | Blog

Everest Group

Generative Artificial Intelligence (AI) is poised to revolutionize customer experience management (CXM) by creating personalized, empathetic, and more fulfilling experiences that drive brand loyalty and business growth. Learn more on this topic in the webinar, The Generative AI Advantage in Enterprise CXM Operations.

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Unlocking Enterprise Preparedness for T+1 Settlement: The Crucial Role of IT and Technology Services Providers | Blog

Everest Group

However, the proposed shift will require significant investor education and resilience to overcome the negative market sentiment caused by affected broker businesses. Settlement compression will drive the industry to strengthen and automate these processes, leading to more efficient and reliable operations.

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Consulting Playbook: Organizational Readiness for Gen AI Adoption | Blog

Everest Group

Most enterprises plan to implement gen AI in small areas, run pilots, or begin building strategies this year. As part of the readiness assessment, enterprises must establish clear, measurable metrics for gen AI adoption that align with their strategic objectives, such as efficiency gains, revenue growth, customer satisfaction, and innovation.

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Economic Oasis: Revenue Cycle Management Thriving Through Turbulent Times | Blog

Everest Group

Recognizing this pressure to optimize revenues, hospitals increasingly turn to RCM vendors that offer expertise to streamline administrative processes and help healthcare providers achieve much-needed financial stability while improving patient experience. While a ripe opportunity, they must strategically approach investing in RCM.

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Leveraging Strategic Partnerships to Unlock the Potential of Gen AI in Customer Experience Management | Blog

Everest Group

By strategically partnering with third-party providers, enterprises can fully harness the potential of gen AI in customer experience management. The gaps in enterprise capabilities identified in our survey underscore the need for strategic partnerships to ensure successful implementation.