VXI

MARCH 10, 2023

Marketers and customer care associates need to work together to cancel the “cost center” culture, remove operational barriers, and leverage the right SaaS platform to gain efficiencies and unlock opportunities for value creation through automation and AI. Others set a goal of responding to everything.

Service 52

Service Right-Sizing Retail Advisory 52

31 West

JANUARY 25, 2023

A service desk is a link between your business and customers. The type of customer service you provide can play a major role in customer retention, customer loyalty, and brand image. Today, we will be discussing two customer service solutions – Zendesk and Autotask. The product is a complete customer service solution.

Right-Sizing 130

Right-Sizing Customer Service Customer Support Flexibility 130

31 West

JANUARY 23, 2023

When your IT agents have the right tools, it gets easier for them to manage users and handle all technical operations efficiently. The ITSM software is one such smart and automated help desk application that streamlines your IT operations and helps you deliver excellent service to the end user. What is ZenDesk? What is SysAid?

Out-Tasking 130

Out-Tasking Automation Software Right-Sizing 130

Metasource

APRIL 18, 2023

Many organizations turn to intelligent document processing (IDP) solutions made up of document scanning services, content management software, and workflow automation software to successfully transition to a digital environment. Automated workflows can also be kicked off to further reduce manual tasks and expedite processing.

Service 98

Service Business Process Outsourcing Out-Tasking Software 98

Amzur

JANUARY 10, 2024

With the proliferation of data and technological maturity across industries, AI implementation has become a lynchpin in bringing new levels of automation, consistency, scalability, and reduced costs. Here, your biggest challenges are tedious task automation and improving your employee’s productivity.

Data Entry 103

Data Entry Right-Sizing Robotics Process Automation Automation 103

IBM Services

JANUARY 25, 2024

Organizations that provide an excellent customer experience (CX) can improve sales revenues by 2 to 7 percent and profitability by 1 to 2 percent, according to McKinsey. Focusing on good CX can increase customer satisfaction and drive more meaningful customer interactions, ultimately increasing sales and customer retention.

E-Commerce 72

E-Commerce Retail Right-Sizing Customer Service 72

Influx

SEPTEMBER 22, 2022

Our top 10 tips to provide fantastic holiday customer service. You can scale your team to size up or down as needed without over-hiring or having to let people go when sales slow down again. Empower customers through self-service. Self-service can be beneficial for more reasons than just cutting costs.

Customer Service 52

Customer Service Service Customer Support Automation 52

Amzur

JANUARY 25, 2024

While AI conjures images of sophisticated algorithms and Big Tech budgets, the truth is that small and mid-sized businesses stand to gain the most from targeted AI adoption. Instead, focus on a specific problem where AI can add value, like improving customer service, automating invoice processing, or optimizing marketing campaigns.

Inventory Management 67

Inventory Management Out-Tasking Right-Sizing Automation 67

Premier BPO

FEBRUARY 9, 2023

Chat GPT is a cutting-edge AI technology that offers a wealth of benefits for medium-sized businesses. Increased sales: By streamlining sales processes and providing personalized product recommendations, Chat GPT can help businesses and startups increase sales and revenue.

Sales 52

Sales Right-Sizing Efficiency Out-Tasking 52

Influx

JANUARY 19, 2023

No matter the size of your business, you can benefit from operational efficiency in a myriad of ways. Operating budget Sales operations Customer service operations Streamlining business processes Operational performance tracking Staying up to date with industry trends How does outsourcing contribute to improved efficiency?

Efficiency 52

Efficiency Sales Reduced Costs Customer Support 52

Planergy Software

JANUARY 18, 2022

QuickBooks For Professional Services. QuickBooks Desktop for small and mid-sized businesses QuickBooks Desktop is a flexible accounting software application designed for small to mid-sized businesses. What is QuickBooks Desktop Professional Services? QuickBooks Desktop Professional Services does that and more.

Service 52

Service E-Commerce Payroll Accounting 52

Serigor Inc

OCTOBER 13, 2022

Today, Digital Transformation is beyond growing or adopting digital tools; enterprises across the world are now relying on smart Digital Transformation strategies to get the most out of their customer interaction, and workforce to achieve sales-driven success. Provides algorithm-based suggestions for better sales and marketing.

Sales 52

Sales Right-Sizing Out-Tasking Automation 52

Simplr

AUGUST 1, 2022

Companies using chatbots are learning that, when used correctly, chatbots can deliver delightful customer service by answering consumers’ queries at lightning-fast speeds. A human touch is more helpful than an automated bot in certain usages, especially when it comes to nuanced or delicate interactions such as payment disputes.

Sourcing 105

Sourcing Sales Customer Service Retail 105

IBM Services

NOVEMBER 10, 2023

Proper resource utilization with rightsizing Rightsizing is the action of matching workload types and sizes to your instance performance and capacity requirements while keeping costs down. Turbonomic analyzes application performance with its AI-based insights and monitors demand to ensure that cloud resources are right sized to meet demand.

Right-Sizing 73

Right-Sizing Automation Retail Management 73

Magellan Solutions

OCTOBER 27, 2021

How To Choose a Good Phone Answering Service Provider. Phone answering services are vital to any business in more ways than one. Serving as the frontline of your business, a good phone answering service can drastically improve your business operations and customer support. What are Phone Answering Services?

Call Center 52

Call Center Service Right-Sizing Customer Support 52

Planergy Software

DECEMBER 8, 2022

Demand Forecasting Methods: Choosing The Right Type For Your Business. How to Choose the Right Type of Demand Forecasting for Your Business. How to Choose the Right Type of Demand Forecasting for Your Business. Forecasting is the process of estimating future demand for a product or service. Written by. Milos Karadzic.

Right-Sizing 52

Right-Sizing Sales Finance Accounting 52

inDinero

DECEMBER 13, 2021

Choosing the right one for your firm will depend on a variety of factors. If you’ve been tracking your expenses and logging sales into Excel Sheets without issue, you may be wondering why you need accounting software. You can also create monthly, quarterly, or annual sales reports to track profits and help with taxes.

Accounting 105

Accounting Software Inventory Management Data Entry 105

Simplr

OCTOBER 19, 2021

When used correctly, chatbots can deliver delightful customer service by answering consumers’ queries at lightning-fast speeds. Although chatbots and chat services are programmed to work independently from a human operator, it’s best practice to have human agents in the loop in case escalation is needed. It’s important!). Source ).

Sourcing 96

Sourcing Sales Retail Customer Service 96

Obobo

FEBRUARY 3, 2022

How Can eProcurement Help Small & Medium-Sized Enterprises (SMEs)? Pro curement software , also known as eProcurement, is used to purchase goods and services from suppliers. Traditional eprocurement systems focus on procuring goods and services from suppliers via sourcing, eTenders and eAuctions. What is eProcurement?

Right-Sizing 98

Right-Sizing Software Sourcing Collaborations 98

The Scalers

JANUARY 18, 2023

With these innovative tools, organisations can better meet the needs of their clients and adhere to best practices such as leveraging data, choosing the right technologies, identifying and implementing change systematically, motivating and engaging employees, and clearly defining their business case. . Robotic Process Automation (RPA).

Cybersecurity 87

Cybersecurity Robotics Process Automation Right-Sizing Retail 87

Influx

FEBRUARY 16, 2023

Scaling is a challenging yet rewarding endeavor that businesses can achieve with patience, persistence, and the right strategies. Businesses need the right planning and support to see success when scaling. How to scale customer support Is scaling your business the right move?

Right-Sizing 52

Right-Sizing Customer Support Out-Tasking Automation 52

Influx

SEPTEMBER 29, 2022

From analytics to customer service tools, there’s a multitude of software at your fingertips that can set your eCommerce business up for success during the holidays and into the new year. One thing to note when looking for the right email software is to check native plugin integration for better compatibility and ease.

Software 52

Software Analytics Right-Sizing Sales 52

CGS Inc

SEPTEMBER 23, 2021

The mid-market can be challenging to reach if you don't have the right strategy in place. Account-based marketing strategies are driving relationships with enterprise accounts and in recent years, small- and medium-sized businesses have seen a good amount of automation, strategy and growth from digital marketing.

Marketing 52

Marketing Right-Sizing Accounting Automation 52

Globalization Partners

MARCH 3, 2022

Nowadays, there are plenty of software tools that can maximize the efficiency and accuracy of your recruitment process to ensure you’re hiring the right people. What tasks can you automate to save time? Aspects to consider when choosing an ATS: Business size and requirements. How can you benefit from data-driven techniques?

Out-Tasking 110

Out-Tasking Right-Sizing Automation Software 110

Invedus

MARCH 13, 2023

With so many different types of accounting software in front of you, it can be hard to choose the right one for you. It offers plenty of services including keeping invoicing, preparing accounting reports, cash flow management and more. Small business owners must know the importance of keeping track of the accounts.

Accounting 52

Accounting Software Right-Sizing Banking 52

Amzur

JANUARY 18, 2024

With the proliferation of data and technological maturity across industries, AI implementation has become a lynchpin in bringing new levels of automation, consistency, scalability, and reduced costs. Here, your biggest challenges are tedious task automation and improving your employee’s productivity.

Data Entry 52

Data Entry Right-Sizing Robotics Process Automation Automation 52

Amzur

JANUARY 18, 2024

With the proliferation of data and technological maturity across industries, AI implementation has become a lynchpin in bringing new levels of automation, consistency, scalability, and reduced costs. Here, your biggest challenges are tedious task automation and improving your employee’s productivity.

Data Entry 52

Data Entry Right-Sizing Robotics Process Automation Automation 52

Amzur

JANUARY 18, 2024

With the proliferation of data and technological maturity across industries, AI implementation has become a lynchpin in bringing new levels of automation, consistency, scalability, and reduced costs. Here, your biggest challenges are tedious task automation and improving your employee’s productivity.

Data Entry 52

Data Entry Right-Sizing Robotics Process Automation Automation 52

Zinnov

OCTOBER 8, 2021

by Praveen Bhadada, Managing Partner, Zinnov; Nischay Mittal, Principal & Global Head – Automation/AI, Zinnov; Prankur Sharma, Engagement Manager – Automation/ AI, Zinnov. This comes right at the heels of Vista’s USD 1.5 Bn acquisition of Blue Prism just last week.

Automation 80

Automation Sales Software Right-Sizing 80

Balbelforce

MAY 5, 2022

To do that, you need to start incorporating real-time data and automation tools into your system, enhance your customer’s calling experience, rethink your implementation strategy, and focus on giving the right training to your agents. Save time with automated dialers. Done right, it goes way beyond simple cold calling.

Right-Sizing 52

Right-Sizing Call Center Out-Tasking Automation 52

Magellan Solutions

JUNE 14, 2023

Small and medium-sized enterprises face different challenges in streamlining operations, especially during peak seasons. For this reason, virtual assistant (VA) services have emerged, bringing many potential business benefits. They can conduct market research, develop new products or services, and create marketing materials.

Efficiency 52

Efficiency E-Commerce Out-Tasking Data Entry 52

Magellan Solutions

JANUARY 23, 2024

Small businesses often lack robust in-house IT infrastructure and expertise, leaving them vulnerable to technical glitches that affect productivity and sales and frustrate employees and customers. Common IT Challenges for Small Businesses Technology offers numerous advantages that can help businesses automate processes and improve efficiency.

Cybersecurity 52

Cybersecurity Out-Tasking Right-Sizing Software 52

Amzur

SEPTEMBER 30, 2021

In our 15 years of journey, we served clients across industries despite their business model and size. . – Ajit Manjappara , VP – Product Engineering Services, Amzur Technologies. Maybe you can count them on your fingertips, right! In any organization, there are a few tedious and regular tasks that need automation.

Information Technology 94

Information Technology Out-Tasking Right-Sizing Flexibility 94

Perficient Digital Transformation

JANUARY 24, 2023

While this may have been the catalyst that propelled the purchasing of goods and services online forward, this trend only makes sense- who doesn’t want a seamless process that requires minimal human interaction? 66% of the companies surveyed in the report said they already capture half or more of their sales from their own ecommerce sites.

Right-Sizing 69

Right-Sizing Sales Reduced Costs Manufacturing 69

Zinnov

SEPTEMBER 5, 2022

by Nischay Mittal, Partner & Global Head – Automation/AI, Zinnov; Prankur Sharma, Principal, Zinnov; Anmay Shahlot, Project Lead, Zinnov. In the last 18 months, we have seen that Process Intelligence has emerged as the hottest Automation capability to invest in. Process Intelligence is finally getting the attention it deserves.

Automation 59

Automation Banking Supply Chain Management Right-Sizing 59

Balbelforce

AUGUST 22, 2023

We’re going to take a clear-eyed look at one category of AI that has already found its place in customer services – VoiceBots. Is installing a customer service VoiceBot a ton of work? When a business uses a VoiceBot in customer service, the data set is usually their organizational and customer information.

Insurance 52

Insurance Customer Service Automation Out-Tasking 52

Amzur

MARCH 17, 2022

Regardless of the size and scale of a business, the cloud is becoming, or has already become, a vital necessity. Cloud migration solutions can address various challenges from process automation to data processing and customer service. Regardless of industry or business, one-size-fits-all approaches don’t work. .

Right-Sizing 84

Right-Sizing Analytics Customer Service Automation 84