Everest Group

OCTOBER 11, 2023

DALLAS, October 11, 2023 — According to Everest Group, retail and Consumer Packaged Goods (CPG) enterprises have invested heavily in supply chain IT transformation services in the past few years, especially after the pandemic underscored the urgency of a flexible and resilient supply chain.

Retail 64

Retail Service Research Marketing 64

Zinnov

APRIL 4, 2024

But where does ICG fit into the larger picture of Intelligent Automation (IA)? In a world where technology leads the way, businesses are moving away from slow, manual processes to embrace a new era of Intelligent Automation (IA). The latest iteration of this technology, Intelligent Automation 2.0

Automation 52

Automation Retail Insurance Collaborations 52

Perficient Digital Transformation

JULY 20, 2023

Creating unified customer experiences across all touchpoints and channels is a common goal among retailers, and organizations often talk about being customer-centric and driving towards a personalized, consistent experience. Further, any exceptions that have altered shipping should have automated notifications for customers.

Retail 52

Retail Automation Analytics Government 52

Automation Anywhere

JUNE 9, 2022

Retail was certainly disrupted by COVID-19. The “new normal” requires retailers to respond with sophisticated technical, business processes, and cultural solutions. Hyperautomation is a word that is increasingly being heard in retailer management circles. Consumers’ desires for immediate gratification. This is up from $481.6

Retail 75

Retail Robotics Process Automation Inventory Management Out-Tasking 75

Perficient Digital Transformation

SEPTEMBER 21, 2023

intelligence automation). This article breaks down how data powers intelligence automation. If the tools we use for intelligence automation are not built around our customers, we will not be providing a truly personalized user experience. This business data creates the foundational context for the automation tools to leverage.

Automation 115

Automation Sourcing Sales Efficiency 115

Zinnov

MARCH 3, 2024

As the Intelligent Automation (IA) sector experiences rapid growth, the Private Equity (PE) landscape is ripe for investment, offering a unique blend of technological innovation and market potential. VCs have benefited from investing in Intelligent Automation due to its value delivery through technological innovation.

Automation 52

Automation Healthcare Robotics Process Automation Retail 52

Perficient Digital Transformation

FEBRUARY 27, 2023

These days, as the US prepares to embrace real-time payments in 2023, the intersection of real-time payments and automation has become a key point of discussion. This change will force impacted stakeholders to reconsider their services, products, and operational procedures, thus generating new opportunities for automation.

Banking 64

Banking Automation Retail Risk Management 64

Influx

APRIL 15, 2024

We’ve seen what works when outsourcing Shopify customer service, and what doesn’t. Jump ahead: How to outsource Shopify post-sales support How to outsource Shopify pre-sales support How to outsource support management Steps to outsource your Shopify customer service Every successful eCommerce brand needs to invest in customer service.

Customer Service 98

Customer Service Outsourcing Service Sales 98

Automation Anywhere

JUNE 1, 2022

The advantages of automation in IoT Automation offers many advantages to your business processes using IoT. When your business processes are automated, there are no time restrictions, so your business can run around the clock. Increased uptime Uptime refers to how long your business is open or running.

Automation 145

Automation Manufacturing Retail Efficiency 145

Perficient Digital Transformation

JULY 14, 2022

Robotic Process Automation (RPA). Robotics is nothing but computers that imitate human actions, the process is a series of steps which mainly lead to some meaningful task, Automation means any task which is done without human intervention is known to be automated. and industries (banking, retail, manufacturing, etc.).

Robotics Process Automation 121

Robotics Process Automation Automation Data Entry Software 121

Everest Group

MARCH 29, 2023

Retail investors are here to stay. As global capital markets face macroeconomic headwinds and a liquidity crunch, retail investors are gaining volume in traditional equity and debt markets as well as emerging alternate investments. The strength of retail investors has been fueled by both demand and supply side factors.

Retail 52

Retail Marketing Banking Offshoring 52

IBM Services

JANUARY 16, 2022

As the retail industry continues to navigate fallout from the pandemic, many organizations have turned to digital transformation to support the challenges of supply, demand and logistics. This has been critical to help navigate the unprecedented volatility and has accelerated the vision of supply chain executives by 5 to 10 years.

Retail 62

Retail Reduced Overhead Order Management Finance 62

CGS Inc

MAY 25, 2023

Body Over the years, you have undoubtedly heard the stories chronicling large retailers’ decisions to invest in their manufacturing supply chains. Panelists in the session included industry veterans Brett Mathes, Carhartt Director of Supply Chain Services and Paul Magel, CGS President of Application Solutions and Technology Outsourcing.

Retail 52

Retail Manufacturing Co-Sourcing Nearshoring 52

Perficient Digital Transformation

OCTOBER 11, 2021

Get a fresh outlook on the retail supply chain during the Benefits of Automated and Integrated Supply Chain through Order Management in B2C webinar on October 21 at 12 PM ET. Top brands like Sally Beauty use innovative supply chain integration and automation strategies to meet growing consumer demands. Key Takeaways.

Automation 114

Automation Order Management Retail Customer Service 114

Automation Anywhere

APRIL 13, 2022

Editor’s note: Recently, Automation Anywhere received a 5-Star rating in the 2022 Partner Program Guide of CRN®, a brand of The Channel Company. At the end of last month, representatives from more than 600 organizations across more than 50 countries gathered online for the annual Automation Anywhere Virtual Partner Summit.

Automation 98

Automation Global Alliances Sales Retail 98

Everest Group

MARCH 11, 2024

Consumer Packaged Goods (CPG) IT Services Despite economic uncertainties and margin pressures, Consumer Packaged Goods (CPG) enterprises are modernizing their IT systems across the entire value chain. Key priorities also involve fortifying data security, ensuring compliance, and automating manual processes to enhance overall efficiency.

Service 59

Service Retail Manufacturing Banking 59

Everest Group

JULY 13, 2023

Generative Artificial Intelligence (GAI) can transform multiple facets of retail and consumer packaged goods (CPG) industries, from product development and digital commerce to sales and marketing, supply chain, and in-store operations. Explore GAI’s exciting future in this blog. Contact us to speak to an analyst on this topic.

Retail 52

Retail Inventory Management Sales Streamline Operations 52

Automation Anywhere

APRIL 29, 2021

In this blog, we’ll look at real-world AI applications in four different industries—healthcare, retail, manufacturing, and banking—to show you how AI can be a force for good in business. AI to personalize retail shelves for individual customers AI is also quickly changing how the retail industry operates.

Automation 98

Automation Robotics Process Automation Banking Manufacturing 98

Hyland

FEBRUARY 2, 2023

Often, they turn to automation. BAI , a nonprofit that provides research, training and thought leadership in financial services, recently discussed key industry trends with Steve Comer. Steve, Hyland’s assistant vice president of financial services and insurance sales, has more than two decades of experience in financial services.

Banking 91

Banking Automation Robotics Process Automation Reduced Costs 91

IBM Services

APRIL 20, 2023

What do a Canadian energy company, a Dutch coffee retailer and a British multinational consumer packaged goods (CPG) company have in common right now? All are transforming their procurement operations by leveraging state-of-the-art process mining and intelligent automation technology. dollars annually in direct or indirect procurement.

Automation 71

Automation Co-Sourcing Finance Right-Sizing 71

IBM Services

JANUARY 6, 2022

As the retail industry continues to navigate fallout from the pandemic, meeting immediate supply, demand and logistics challenges has forced supply chain executives to significantly accelerate their digital transformation strategies. Intelligent workflows help make retail supply chains predictive, automated, agile and transparent.

Retail 56

Retail Reduced Overhead Finance Order Management 56

Groove Technology

JUNE 6, 2022

Let’s discuss more about Mobile app developments Services. It enables businesses to send notifications about what’s new or changed in their services or products. By offering mobile app services in your business, you are certain to stand out from the fray. What is mobile application development ?

Service 130

Service E-Commerce Retail Out-Tasking 130

Magellan Solutions

AUGUST 19, 2021

BPO Philippines Reshaping The Retail & Banking Industry. Retail banks , like most companies, face an urgent imperative to reimagine themselves. . Here are some pandemic-sparked retail banking trends worth keeping an eye on for 2022 and beyond: The emergence of the neo-normal. Next-generation banking automation.

Banking 52

Banking Retail BPO Finance 52

Redial

NOVEMBER 18, 2022

A new year is arriving and it comes with new possibilities and, of course, customer service trends that we need to stay in touch with. . Great customer service is all about being accessible, helpful, and responsive. The world of customer service just got a lot more interesting thanks to AI. Virtual & voice assistants.

Customer Service 130

Customer Service Service Call Center Retail 130

Automation Anywhere

MARCH 9, 2021

If you’ve read our blogs, you know that we discussed intelligent automation many times. And included in any discussion of intelligent automation is one increasingly important AI technology: computer vision. Computer vision is an increasingly popular technology to incorporate into automation and digital transformation initiatives.

Automation 97

Automation Robotics Process Automation Insurance Retail 97

TTEC

FEBRUARY 4, 2022

Image: Type: Podcast Episodes Podcast Embed Code: HTML Override Type: Content Enable Social: Topics: Digital Transformation Body: Retail stores underwent dramatic changes in the last two years. Automation and AI are being integrated into stores at an accelerated rate. Transcript: Judith Aquino: Welcome to the CX Pod, I’m Judith Aquino.

Retail 59

Retail E-Commerce Automation Sales 59

Everest Group

MARCH 19, 2024

By partnering with IT and technology services providers, banks and financial institutions can prepare for the new T+1 settlement. Meanwhile, small or retail investors, who contribute significantly to the daily exchange trading volumes, will receive funds or assets post-execution faster.

Banking 64

Banking Service Streamline Operations Risk Management 64

Zinnov

MAY 30, 2023

All businesses, including Automation platform companies, are exploring the possible applications and implications of integrating Automation technologies such as Robotics Process Automation (RPA), Intelligent Document Processing (IDP) , Intelligent Virtual Agents (IVA) , Low Code/No Code (LC/NC), with Generative AI.

Automation 98

Automation Robotics Process Automation Manufacturing Healthcare 98

TTEC

OCTOBER 20, 2021

Retail is never set in stone. Brick-and-mortar, physical retail locations, rely on being interactive spaces. Customers still want in-person experiences; but the recent CX landscape has shown that customers desire quick and easy customer service on multiple channels for research, availability, and general information.

Retail 52

Retail Analytics Sales Research 52

Everest Group

OCTOBER 24, 2023

Cloud Services – Europe In the continuously maturing cloud adoption landscape, enterprises are leveraging cloud services to increase operational efficiency, enable business innovation, and accelerate organizational growth. Demand for sovereign, private, and hybrid cloud-hosted infrastructure has been on the rise.

Service 64

Service Retail Information Technology Marketing 64

Simplr

FEBRUARY 7, 2023

Historically, phone is the most expensive customer service channel to staff and maintain. According to the eDigital Customer Service Benchmark Survey, just 44% of consumers are actually satisfied with traditional phone experience. By the way, here are some QSR brands that are doing it really well.)

Customer Service 95

Customer Service Service Retail Call Center 95

IBM Services

MAY 16, 2023

To help companies better deliver on their marketing vision and scale their marketing business processes, managed marketing services (MMS) offshore has become a fast growing trend. What are managed marketing services (MMS)? Managed marketing services provide the hyper-personalization needed to build customer loyalty and reduce churn.

Marketing 74

Marketing Management Service Offshoring 74

IBM Business Partners

SEPTEMBER 20, 2022

Retailers face a constant challenge when it comes to ensuring that the right products are available when customers want them. IBM Business Partner, GK Software SE is a German-headquartered developer and provider of standard software for the retail sector and currently counts 22% of the world’s 50 largest retailers among its customer base.

Retail 52

Retail E-Commerce Sales Pharmaceuticals 52

IBM Services

APRIL 25, 2024

Early on, ecommerce marketing strategies touted the novelty of tax-free, online-only retailing that incentivized consumers to select an online channel both for convenience and better pricing options. The future of commerce , augmented by automation and AI , will increasingly provide packaged customer experiences.

Retail 86

Retail Sales Sourcing Marketing 86

IBM Services

APRIL 22, 2024

There are several key characteristics of a deployable architecture, which include: Automation : Deployable architecture often relies on automation tools and processes to manage deployment process. However, with careful planning and appropriate resources, it is feasible to automate most aspects of the deployment process.

Regulations 68

Regulations Automation Design Retail 68

Hyland

SEPTEMBER 19, 2022

The value of mortgage servicing portfolios should increase as repayment speeds slow with rising refinance rates. No financial institution can look within and fail to see manual processes that are ripe for digitalization and automation. The fallout has affected firms in virtually every industry, including financial services.

Banking 52

Banking Retail Automation Jobbing 52

IBM Services

FEBRUARY 12, 2024

How we arrived at this CX environment Early days of retail Before mass media, it was harder to know what other products were available outside of the ones offered by the local store. Many customers were limited to the goods and services in their near vicinity. Increasingly organizations expanded what they offered.

E-Commerce 102

E-Commerce Retail Manufacturing Analytics 102